About AMCS

AMCS is a cloud-based solution designed to help waste, recycling and resource recovery businesses of all sizes manage operating costs, asset utilization, resource optimization, and customer service. AMCS includes an enterprise resource planning (ERP) system, which allows users to manage customers, contracts, pricing, billing and invoicing, recycling, accounts payable/receivable, and more, helping to streamline waste management processes.

AMCS comes with a mobile workforce system, which lets organizations optimize operations via driver monitoring, a paperless workflow, and regular safety checks. AMCS features include a map overview of planned routes, digital signatures, ad-hoc orders handling, detailed customer information, and turn-by-turn navigation. The bin management module helps managers with waste collection, bin identification, and on-board weighing.

AMCS enables users to track the number of pickups and containers with real-time vehicle/service data, graphical route views, RFID matching, and detailed reports. The system allows enterprises to automate procurement processes and collaborate with external stakeholders via a centralized dashboard. Modules such as EDI and billing, partner engagement, and customer self-service help maintain subcontractor jobs, invoices, orders, and project confirmations.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

AMCS company details screenshot
AMCS KPI screenshot
AMCS route map view screenshot
AMCS transaction history screenshot
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AMCS video
AMCS screenshot: AMCS company details screenshot AMCS screenshot: AMCS KPI screenshot AMCS screenshot: AMCS route map view screenshot AMCS screenshot: AMCS transaction history screenshot

Features

Total features of AMCS: 41

  • API
  • Accounting Integration
  • Accounting Management
  • Ad hoc Query
  • Appointment Management
  • Asset Management
  • Audit Trail
  • Barcode Support
  • Billing & Invoicing
  • Billing Rate Management
  • Call Center Management
  • Contract Management
  • Contractor Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Expense Tracking
  • GPS
  • GPS Integration
  • Geographic Maps
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Job Tracking
  • Payroll Management
  • Purchase Order Management
  • RFID Scanning
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reminders
  • Resource Management
  • Route Management
  • Route Optimization
  • Subcontractor Management
  • User Management
  • Visual Analytics
  • Work Order Management
  • Workflow Management

Alternatives

stopCheckr

5
#1 Alternative to AMCS
stopCheckr is a cloud-based solution designed to help trash, organics & recycling waste haulers manage customers,...

FieldAware

3,3
#2 Alternative to AMCS
FieldAware's mobile app and web-based software provide businesses with the power, intelligence and flexibility to build...

WAM Software

4,5
#3 Alternative to AMCS
WAM Software is a cloud-based and on-premise solution, which helps waste haulers and brokers of all sizes manage...

Dumpster Market

5
#4 Alternative to AMCS
Dumpster Market helps waste hauler businesses create, launch, and manage online stores to receive orders, process...

Reviews

Overall rating

3,8 /5
(8)
Value for Money
2,5/5
Features
1/5
Ease of Use
3,5/5
Customer Support
3,1/5

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Showing 5 reviews of 8
Peter L.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great features combined with great service

Reviewed on 2011/12/13

Rarely do you see companies with so much domain experience in a single industry that can turn that...

Rarely do you see companies with so much domain experience in a single industry that can turn that knowledge into a system which addresses the challenges of its clients as well as our Tower support team. If you are in the market for waste management software, you should consider this product.

Pros

This product has all the features that a waste management company would need to run and integrated transfer station with hauling operations. The fact that they combine it with great customer support and always try to make enhancements to improve the product without causing upgrade hassles for the end-user is very positive.

Cons

Currently the hauling and transfer agent scale operations user interfaces use different sql databases connected with a common web service. However, this limitation to require two sql databases should be removed with the much awaited version 7.0 upgrade.

Philip V.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Tower

Reviewed on 2011/12/13

I like using Tower. very powerful program

I like using Tower. very powerful program

Pros

Tower is a very powerful program. I challenge our staff to continue to use it more, in attempt to be a paperless office.

Cons

our custom needs sometimes make using Tower a challenge. Waiting for issues to be resolved are often only addressed with an update which takes time to be implemented

Sheryl C.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

So So System and Poor Customer Service

Reviewed on 2020/03/03

In March 2018 I paid Desert Micro $395 for a custom report that was never correctly completed. ...

In March 2018 I paid Desert Micro $395 for a custom report that was never correctly completed. Then AMCS purchased Desert Micro around June 2019 and told me that they assumed their assets but none of their customer liabilities. They will not correct the custom report work without charging me more money. The same tech is still with this company but in a different position, but they will not get him on the phone to show me that it works like they state that it works. So I am out $395 and a report that does not work. They do not stand behind their product. I was told by AMCS that they are not responsible for the company, Desert Micro, that they purchased last summer. However, whenever I register a service issue with them, their auto-response email still states Desert Micro.

Pros

I have been a customer of Desert Mirco/AMCS for over 20 years and have never lost customer data while using their system.

Cons

I cannot edit crystal reports and have to do a work around or pay AMCS to do it for me because of their outdated system. Note that I have paid every year for their customer support and data upgrade maintenance agreement. The below text was copied from an AMCS' support email: "In order to edit a text field, you will need to follow the following guide: https://desertmicro.zendesk.com/hc/en-us/articles/360005018852-Crystal-Reports-workaround-inserting-text-box. If you would like us to put a quote together for a custom report, please feel free to respond to this ticket and we will get your request over to our Report Writer."

Derick C.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Power of Tower!!!!

Reviewed on 2012/01/05

Through the entire Implementation and the following 2 years, all our users always say.. "Power or...

Through the entire Implementation and the following 2 years, all our users always say.. "Power or Tower"

With all the hauling software out there, PC Scale Tower has all the right pieces.

Pros

Lots of features
Always improving
Awesome Tech Support
One Stop Shop for all your Hauling Needs

Cons

Would be nice to have some more accounting features

Bobby B.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Tayman Industries, Inc.

Reviewed on 2011/12/13

Great software !

Great software !

Pros

Good Cutomer Service

Cons

Reporting and Re-Routing could be more user friendly

Showing 5 reviews of 8 Read all reviews

AMCS FAQs

Below are some frequently asked questions for AMCS.

AMCS offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact AMCS for pricing details.

AMCS offers the following features:

  • Accounting Integration
  • Appointment Management
  • Audit Trail
  • Barcode Support
  • Billing & Invoicing
  • Call Center Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Expense Tracking
  • Inventory Management
  • Inventory Tracking
  • Job Tracking
  • Purchase Order Management
  • Routing
  • Work Order Management

AMCS has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

AMCS supports the following languages:

English

We do not have any information about what devices AMCS supports

We do not have any information about what integrations AMCS has

AMCS offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials

Related categories

See all software categories found for AMCS.