DuxWare

Cloud-based medical practice management solution

4,9 /5 (68 reviews) Write a Review!

DuxWare Overview

What is DuxWare?

DuxWare is a cloud-based medical practice management solution designed to help physicians and administrators manage operations, billing, payments, and more. DuxWare enables users to track patients, schedule sessions, and store case information in a centralized database, and offers a HIPAA compliant solution. The platform's automated appointment reminders let managers send notifications to staff and clients for upcoming appointments.

Duxware comes with insurance eligibility checking functionality, which enables users to send patient data to insurance providers for verification and prevent payment denials for eligible visits. The system helps administrators maintain secure audit/log reports. Features include electronic claims and statements, authorization tracking, call rescheduling, real-time data updates, customizable communications, and more. DuxWare allows patients to confirm or cancel appointments via text message.

DuxWare includes a messaging module, which lets users send details about clinic visits, consultations, or claims to patients. The platform also supports real-time reports based on parameters such as date of entry, service, and batch. DuxWare integrates with various employee health record (EHR) systems, facilitating data sharing across multiple locations.

DuxWare Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact DuxWare for pricing details.


DuxWare Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

DuxWare patient information screenshot
DuxWare billing screenshot
DuxWare charge entry screenshot
DuxWare claim filing screenshot
DuxWare batch eligibility check screenshot
DuxWare screenshot: DuxWare patient information screenshot DuxWare screenshot: DuxWare billing screenshot DuxWare screenshot: DuxWare charge entry screenshot DuxWare screenshot: DuxWare claim filing screenshot DuxWare screenshot: DuxWare batch eligibility check screenshot

DuxWare Reviews

DuxWare Reviews

Overall rating
4,9
/
5
Excellent
58

Very good
10

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
4,6
Ease of Use
4,8
Customer Support
4,9
100% recommended this app
Cathy C.

Reliable billing software for small to large clincis

The integration with Optimis EHR is splendid. This integration saves time and errors in billing, allowing staff to concentrate on more productive clinic tasks.


Mary B.

Practice Management System Easy to use

I have used Duxware since 08/09 and have had very few issues in that time, and what issues we have had have been addressed quickly.


Laura O.

2017 BARA Review

Rep and the team are great. Wish we could find some shortcuts in the system to save some time with the billers,


David M.

Excellent Customer Service

I have been very pleased with the service I have received from DuxWare Team on all levels.


Catherine T.

Beaches Eye Center

Awesome customer service, ready to answer any and all questions that we have regarding billing issues and technical support? We have spoken to always have a great disposition when helping us which makes our job easier and more productive. We appreciate the opportunity to work with them.


Cathy C.

Reliable billing software for small to large clincis

Used Weekly for 2+ years
Reviewed on 2018/03/20
Review Source: Capterra

The integration with Optimis EHR is splendid. This integration saves time and errors in billing, allowing staff to concentrate on more productive clinic tasks.

Pros

Streamline of Optimis into Duxware for billing. Ease of billing to insurances. Reports are numerous, efficient and very usable. Making corrections to patient info and claims is simple and quick.

Cons

Entering patient payments and applying is easy but if you need to make a change, the double entry accounting to do it is time consuming and painful. If a payment is deleted, then where the payment has been applied should be deleted as well. If a check was applied to 10 visits, then the payment for each visit would have to be deleted individually.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Mary B.
Industry: Medical Practice
Company size: 11-50 Employees

Practice Management System Easy to use

Used Daily for 2+ years
Reviewed on 2020/11/18
Review Source: Capterra

I have used Duxware since 08/09 and have had very few issues in that time, and what issues we have had have been addressed quickly.

Pros

All the information is on the first page you enter for each patient. Then it is easy to toggle between pages as needed.
You hover over information and it expands.
The same support staff that was there when we implemented the system in 2009 are still my go to staff. They are so knowledgeable and friendly.

Cons

Some of the reports can be improved by making easier to get to them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Laura O.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

2017 BARA Review

Used Daily for 2+ years
Reviewed on 2017/03/08
Review Source: Capterra

Rep and the team are great. Wish we could find some shortcuts in the system to save some time with the billers,

Pros

Ease of use

Cons

More items could be automated like appointment verifications, authorizations and payment posting.

Response from Medical Practice Software

Thanks for the review! We are always happy to help in anyway we can!
Be sure to contact us about your questions, DuxWare automates Eligibility Requests as well as eClaims, eRemits and auto-posting of payments.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

David M.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Excellent Customer Service

Used Daily for 2+ years
Reviewed on 2020/11/23
Review Source: Capterra

I have been very pleased with the service I have received from DuxWare Team on all levels.

Pros

I truly appreciate the customer service. DuxWare not only is a great platform to use, but you always receive personalized customer service. I feel as if I work in the same office as them. DuxWare has great reporting capabilities with an easy to read patient ledger. I've worked with the DuxWare team for almost 4 years now and have all of our clients utilizing their software.

Cons

There is no software out there that will be perfect as each user has their preferences. I'd like to see read only access should to the database for clients of ours that have moved.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Catherine T.
Industry: Medical Practice
Company size: 2-10 Employees

Beaches Eye Center

Used Daily for 2+ years
Reviewed on 2017/03/08
Review Source: Capterra

Awesome customer service, ready to answer any and all questions that we have regarding billing issues and technical support? We have spoken to always have a great disposition when helping us which makes our job easier and more productive. We appreciate the opportunity to work with them.

Pros

User friendly

Cons

Would like to be able to customize face sheet (add pcp name, be able to add under (other changes) medications/allergies
Would like a box for coinsurance
Delete the defaulted G initial that prints up next to email on face sheet

Response from Medical Practice Software

Thanks for the review! We love working with your office too!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,8/10
Based on 68 user ratings
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DuxWare Pricing

DuxWare Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact DuxWare for pricing details.

Contact DuxWare for pricing details.

Value for Money
4,8/5
Based on 68 user ratings
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DuxWare Features

DuxWare Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,6/5
Based on 68 user ratings
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Categories

Additional information for DuxWare

Additional information for DuxWare

Key features of DuxWare

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • Charting
  • Claims Management
  • Demographic Data
  • Document Management
  • Facility Scheduling
  • Inventory Management
  • Multi-Location
  • Order Entry
  • Self Service Portal

DuxWare FAQs

DuxWare FAQs

Below are some frequently asked questions for DuxWare.

Q. What type of pricing plans does DuxWare offer?

DuxWare offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact DuxWare for pricing details.

Q. What are the main features of DuxWare?

DuxWare offers the following features:

  • Accounting Integration
  • Appointment Management
  • Billing & Invoicing
  • Charting
  • Claims Management
  • Demographic Data
  • Document Management
  • Facility Scheduling
  • Inventory Management
  • Multi-Location
  • Order Entry
  • Self Service Portal

Q. Who are the typical users of DuxWare?

DuxWare has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does DuxWare support?

DuxWare supports the following languages:

English

Q. What type of pricing plans does DuxWare offer?

DuxWare has the following pricing plans:

Subscription

Q. Does DuxWare support mobile devices?

We do not have any information about what devices DuxWare supports

Q. What other apps does DuxWare integrate with?

DuxWare integrates with the following applications:

ArbiMed Inventory, Capture, Flow, Sevocity EHR

Q. What level of support does DuxWare offer?

DuxWare offers the following support options:

Phone Support, Online Support