SmartFreight

Shipping management solution for small to large businesses

4,1 /5 (82 reviews) Write a Review!

SmartFreight Overview

What is SmartFreight?

SmartFreight is a shipping management solution which helps businesses of all sizes manage drop shipping, warehouse dispatching, shipping methods, and route optimization. The platform enables users to upload custom freight rates or transport service provider details into the system to assist with shipping operations. Users can also send white-label email notifications and track events.

SmartFreight allows users to manage the entire logistics lifecycle, from choosing shipping methods and services to helping customers monitor shipments online. The search feature enables enterprises to browse SmartFreight's built-in database, generate quotes and maintain costing information. Route optimization functionality lets users find optimal routes based-on various criteria, such as prices, expected time, service standard expectations, and carbon footprint. SmartFreight offers a centralized tracking portal, which allows customers to track shipments through real-time updates.

SmartFreight comes with a Tracker4Transport (T4T) module, which lets administrators view tracking details and scan labels at multiple shipment stages. The analysis and reporting feature gives users valuable insight into operations and route performance via Delivered In Full and On Time (DIFOT) reports. SmartFreight integrates with various third-party applications such as 3PLCentral, Axsys, IBM AS/400, Epicor, Greentreem FreightSelect, FileMaker, and more.

SmartFreight Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Interactive Freight Systems for pricing details.


SmartFreight Features

Devices
Business size
S M L
Markets
United States, Australia
Supported Languages
English

Media

SmartFreight carbon footprint screenshot
SmartFreight consignment entry screenshot
SmartFreight DIFOT report screenshot
SmartFreight dispatch notification email screenshot
SmartFreight video SmartFreight screenshot: SmartFreight carbon footprint screenshot SmartFreight screenshot: SmartFreight consignment entry screenshot SmartFreight screenshot: SmartFreight DIFOT report screenshot SmartFreight screenshot: SmartFreight dispatch notification email screenshot

SmartFreight Reviews

SmartFreight Reviews

Overall rating
4,1
/
5
Excellent
30

Very good
36

Average
11

Poor
4

Terrible
1

Value for Money
3,9
Features
3,9
Ease of Use
4,1
Customer Support
4
80% recommended this app
Verified Reviewer

Easy to use multiple carrier software!

Makes our life easy!


Kane M.

SmartFreight Review

Smartfreight is a good way to link TOLL and TNT and other couriers together, and has made life easy to organise urgent con-notes to keep our customers happy. Have ever rarely had a system fault with SmartFreight.


Verified Reviewer

Does most things well

Having gone from Smartfreight, to the sparkling lights of a popular freight broker, with their own software, we came back with our tail between our legs. The freight broker for all their promises of customer service and rapport with carriers, couldn't follow through and our customers were seriously impacted by the outcome.
Coming back to Smartfreight and trying to replicate all the bells and whistles (email notifications for clients of consignment status, reporting of delays) was mostly smooth. Its a work in progress making tweaks and requesting changes to fix the issues we encounter.
Overall, a pleasant experience if you're prepared to think outside the box to solve problems that you will face.


Robert F.

Review


Eris H.

Time saving


Verified Reviewer
Industry: Wholesale
Company size: 51-200 Employees

Easy to use multiple carrier software!

Used Daily for 2+ years
Reviewed on 2018/12/18
Review Source: Capterra

Makes our life easy!

Pros

Easy to use and the support is great with any issues!

Cons

No problems so far, any problems have been solved while on the phone or via remote support. No pushing of upgrades to more expensive versions to fix 'bugs'

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kane M.
Industry: Consumer Goods
Company size: 5 001-10 000 Employees

SmartFreight Review

Used Daily for 1+ year
Reviewed on 2019/07/16
Review Source: Capterra

Smartfreight is a good way to link TOLL and TNT and other couriers together, and has made life easy to organise urgent con-notes to keep our customers happy. Have ever rarely had a system fault with SmartFreight.

Pros

It was easy to convert over to and quick to create con-notes for orders.

Cons

Sometimes getting help from customer service was difficult and would not call back.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Construction
Company size: 1 001-5 000 Employees

Does most things well

Used Daily for 2+ years
Reviewed on 2018/11/27
Review Source: Capterra

Having gone from Smartfreight, to the sparkling lights of a popular freight broker, with their own software, we came back with our tail between our legs. The freight broker for all their promises of customer service and rapport with carriers, couldn't follow through and our customers were seriously impacted by the outcome.
Coming back to Smartfreight and trying to replicate all the bells and whistles (email notifications for clients of consignment status, reporting of delays) was mostly smooth. Its a work in progress making tweaks and requesting changes to fix the issues we encounter.
Overall, a pleasant experience if you're prepared to think outside the box to solve problems that you will face.

Pros

Big # 1, has to be the convenience of creating all of our consignments for various carriers in the one software suite. For basic pc users in a warehouse, this can save a lot of confusion having everything look the same and all consignment information in the one place.
2) There can be a dizzying amount of options to configure the software to your liking.... alot of them extra paid features.

Cons

1) Was not initially aware that our forwarders are charged a nominal amount, per manifest line for the privilege of having Smartfreight do their IT for them.
Some carriers on-charge cost to us, some would absorb.
2) Careful when choosing a software like Smartfreight, that you don't assume it just does everything that your previous software offering did... check the new options as well as functions you take for granted.
3) Being that the software services so many carriers, simple options can be restricted and locked down, (creating extra work for the user), just because they are accounting for a different carrier that has that requirement.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Robert F.
Industry: Mechanical or Industrial Engineering
Company size: 11-50 Employees

Review

Used Daily for 1+ year
Reviewed on 2019/07/29
Review Source: Capterra

Pros

Least cost routing

Cons

No native integration with our SAP system. Currently using software created by our SAP partner to interface with smartfreight.

Response from Interactive Freight Systems

Thank you for the feedback

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Eris H.
Industry: Wholesale
Company size: 11-50 Employees

Time saving

Used Daily for 2+ years
Reviewed on 2018/05/15
Review Source: Capterra

Pros

Quick tracking due to one source of connaotes and productivity due to interface with ERP. Decreased warehouse hours to the point customer service picks and packs.

Cons

Buying Sticker is expensive and getting support for major work is difficult. Terminal service intergration was hard.

Response from Interactive Freight Systems

Hi Eris thanks for taking time to provide feedback

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
7,7/10
Based on 82 user ratings
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SmartFreight Pricing

SmartFreight Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Interactive Freight Systems for pricing details.

Contact Interactive Freight Systems for pricing details.

Value for Money
3,9/5
Based on 82 user ratings
Compare value for money rating with alternatives
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SmartFreight Features

SmartFreight Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Delivery Tracking
Dispatch Management
GPS
Location Tracking
Order Management
Order Tracking
Real Time Data
Real Time Monitoring
Real Time Updates
Reporting & Statistics
Route Management
Route Optimization
Shipping Management
Status Tracking
Third Party Integration
Transportation Management
Features
3,9/5
Based on 82 user ratings
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Categories

Additional information for SmartFreight

Additional information for SmartFreight

Key features of SmartFreight

  • Billing & Invoicing
  • Order Management
  • Routing
  • Shipping Management
  • Transportation Management
  • Warehouse Management

SmartFreight FAQs

SmartFreight FAQs

Below are some frequently asked questions for SmartFreight.

Q. What type of pricing plans does SmartFreight offer?

SmartFreight offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Interactive Freight Systems for pricing details.

Q. What are the main features of SmartFreight?

SmartFreight offers the following features:

  • Billing & Invoicing
  • Order Management
  • Routing
  • Shipping Management
  • Transportation Management
  • Warehouse Management

Q. Who are the typical users of SmartFreight?

SmartFreight has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does SmartFreight support?

SmartFreight supports the following languages:

English

Q. What type of pricing plans does SmartFreight offer?

SmartFreight has the following pricing plans:

Subscription

Q. Does SmartFreight support mobile devices?

SmartFreight supports the following devices:

Android, iPhone, iPad

Q. What other apps does SmartFreight integrate with?

SmartFreight integrates with the following applications:

3PL Warehouse Manager, Jitterbit, MYOB Essentials, Magento Commerce, NetSuite, Oracle JD Edwards EnterpriseOne, PrestaShop, SAP Business One, SYSPRO, Shopify

Q. What level of support does SmartFreight offer?

SmartFreight offers the following support options:

Phone Support, Online Support, Knowledge Base