Trillian
About Trillian
Trillian is a powerful business and clinical communication platform used by companies and healthcare systems of all sizes. Whether you're a business still relying on texting or a healthcare organization that needs HIPAA-compliant secure messaging, Trillian's modern and secure business instant messaging will help modernize employee communication without compromising on security or control.
Key features of Trillian include an employee directory, telephony, private chat, file sharing, and patient records management. Read receipts functionality displays the time messages were read, eliminating the need to send follow-up messages. Care teams can send urgent messages with notifications to users marked as do not disturb, or on mute.
With deployment on Windows, Mac, Linux, iOS and Android devices, Trillian enables teams to control clinical communication via their existing hardware. Trillian provides encryption using TLS 1.2+ protocol, to ensure secure data storage. Businesses can configure their retention period of shared data or chat history to establish regulatory compliance.
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- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chat everyone
Reviewed on 2021/06/21
Experience valuable and fully meeting expectations for use in the company.
Experience valuable and fully meeting expectations for use in the company.
Pros
Lightweight software, easy to use, very practical chat for corporate or non-corporate use.
Cons
Software somewhat limited for denser communication cases.
- Industry: Publishing
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great Alternative To The Bloated "Slack"
Reviewed on 2021/07/28
Trillian has been great. The alternative we looked at, Slack, just has too many features, is too...
Trillian has been great. The alternative we looked at, Slack, just has too many features, is too expensive, and does way more than what I need. Trillian is perfect for our basic inter-office needs. They keep the client software regularly updated which is nice, and their server has excellent uptime. We rarely if ever experience outages. It's absolutely a five star product.
Pros
I have used Trillian since its days as a primarily IRC client. Then moved over to business use via AIM. When AIM shut down, we needed a solution for quick interoffice communication. Trillian had exactly what we needed without too many bloated features, and best of all it is extremely affordable per-user.
Cons
There's very little to dislike about Trillian. If I had a criticism at all, it would be that at times it's a bit to "cutesy" with audible "ha ha" sounds and animated emojis. They're fun on occasion, but in general I find them distracting in a work environment. It's a reach to criticize them, though.
Alternatives Considered
SlackReasons for Choosing Trillian
AOL shut down their AIM service.Reasons for Switching to Trillian
Slack was far too expensive and had far too many extras which we didn't need. We simply needed to be able to pass files back and forth easily, and chat about things inside our office. Slack was just too much. Trillian was perfect.- Industry: Consumer Goods
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Simple to use
Reviewed on 2019/08/28
it is really fast and reliable
it is really fast and reliable
Pros
It is easy to set up users, and add new contacts to the list
Cons
it doesn't have a video chat or audio chat option
Alternatives Considered
Microsoft TeamsReasons for Switching to Trillian
It is easy to migrate from the old IM that we had- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We love this platform!
Reviewed on 2019/08/28
This solved a very hard problem for us. Our practice management system has a communication module,...
This solved a very hard problem for us. Our practice management system has a communication module, but it only goes Tx to front desk, the front desk can't reply! We needed to have a running conversation between tx and the front, and also for different people to interact privately or without conversation. We love working with this. Setting up was easy easy easy and tech support has been great with everything.
Pros
We love the ease of communicating safely across the office and when we are out of the office. The HIPAA compliant feature makes this a great tool for staying connected in a place where we would otherwise be running around on foot!
Cons
The PC chat window is a little confusing for us at times. We use different chat groups for different purposes and if someone is looking at the wrong group window they may not see what they want or may write in the wrong setting. It's not bad, but a highlight of what the window is might help. Also, I'd love to be able to set different sounds for different groups and users so I know what I have to jump for and what I can ignore for a while. I have to monitor activity, but don't always need to respond so I'd like to set sounds so I know what's what.
Alternatives Considered
Google MeetReasons for Choosing Trillian
Way too complicated for a very straight-forward communication problem.Switched From
Microsoft TeamsReasons for Switching to Trillian
HIPAA HIPAA HIPAA! Security, ease of install and use, ease of adoption. HIPAA security. Oh, great price/value.- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Good Product
Reviewed on 2019/08/28
Excellent.
Excellent.
Pros
Ease of use for employees, ability to pull archives for reports.
Cons
Unable to edit main group (we have two companies under the same umbrella), we'd like to change the name of the main default group to be more encompassing.
Chat Disclaimer is sent with every message or none. We are wanting to send a disclaimer to each user at least once. Ideally, every time a new chat window between users is opened it should appear once.
The price is steep, every year is getting harder and harder to justify the cost to my board with lesser costly options like Microsoft Teams, etc.
Reasons for Choosing Trillian
Product was server based and remote users needed to connect to the network via vpn to chat. We needed something cloud based.Reasons for Switching to Trillian
Easiest ability to use with tried and true track record.Trillian FAQs
Below are some frequently asked questions for Trillian.Q. What type of pricing plans does Trillian offer?
Trillian offers the following pricing plans:
- Starting from: US$3.33/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Trillian is available across 4 pricing tiers: Individual Free, Individual Pro, Business, Enterprise. Pricing starts at 0$/user/month and scales with each tier, outlined below: Individual Pro - $3.33/user/month Business - $3.99/user/month Enterprise - $7.99/user/month
Q. Who are the typical users of Trillian?
Trillian has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Trillian support?
Trillian supports the following languages:
Danish, Dutch, English, French, German, Irish, Italian, Swedish
Q. Does Trillian support mobile devices?
Trillian supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Trillian integrate with?
Trillian integrates with the following applications:
Altvia, Meta for Business
Q. What level of support does Trillian offer?
Trillian offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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