Q360

Job costing and accounting solution for contractors

4 /5 (8 reviews) Write a Review!

Q360 Overview

What is Q360?

Q360 is a cloud-based ERP platform, which helps specialty contractors and IT service providers manage processes for accounting, sales, dispatch, resource utilization, job costing, and more. It primarily helps users to manage business operations and enables them to find, share, and exchange data from multiple sources.

Key features of Q360 include dynamic labour rates, task management, marketing campaign tracking, document management, order fulfillment, billing automation and workflow diagrams. It helps accountants generate financial reports on individual projects filtered by user-defined attributes, calculate actual/estimated expenses incurred in the project, and estimate revenue based on project costs. Plus, it enables managers to capture time, attendance, and billable hours of technicians and dispatchers, optimizing job cost reporting.

Q360 allows supervisors to prioritize tasks by status, budget, time, and person responsible, and sends notifications about present and pending deadlines. Project managers can access real-time data including project completion percentage, gross margins, remaining hours, work in progress, profitability analysis, and more.

Q360 Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Solutions360 for pricing details


Q360 Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Q360 task tracker screenshot
Q360 materials dashboard screenshot
Q360 project cost dashboard screenshot
Q360 billing summary screenshot
Q360 video Q360 screenshot: Q360 task tracker screenshot Q360 screenshot: Q360 materials dashboard screenshot Q360 screenshot: Q360 project cost dashboard screenshot Q360 screenshot: Q360 billing summary screenshot

Q360 Reviews

Q360 Reviews

Overall rating
4
/
5
Excellent
3

Very good
4

Average
0

Poor
0

Terrible
1

Value for Money
1
Features
1
Ease of Use
3,9
Customer Support
3,9
88% recommended this app
Jay R.

Q360 Integration Tool for AV

We have been using Q360 for 16 months. We went from using 4 different software packages to run our business down to a single package, Q360.

Our biggest challenge was getting out of our own way. Q360 raised our awareness in the areas where we lacked discipline

maintenance agreement & service module - customer sign their service resolutions via iphone/ipad. immediately updated & invoiced if T & M...tracks our maintenance agreement customers monthly, quarterly & annually. Account Managers are awareof what I happening within their accounts

Pros
Great Financial Package...we have more visibility to the numbers throughout the month than ever before. We have closed every month on or before the 10th.

CRM tool
provides everyone in the company total visibility of everyone touching the clients
reminders are easy to use to keep you on track & up to date with clients

Job Costing
very detailed & intricate method of job costing.
must be disciplined in your actions regarding projects
you know everyday where you stand with your projects
you know who is responsible for the project & who is working on the projects
tracking of % complete & margin comparison from when first sold to completion

Cons
discipline - the lack there of has created challenges that only we can resolve
sometimes cumbersome when mistakes are made & need to be corrected
scheduling of resources module can be a bit challenging


Brian S.

Q360 Customer Review

Our company has been using Q360 for about 9 months and so far we feel this product has been pretty great for us. One of the biggest pros of the system is that it has so many options and uses and is very powerful. A con to that is that it will take a lot of time and learning to utilize it. The system has some small glitches but not too many, but the pro of that is that Q360 support has been able to fix all of the issues. Sometimes it can take a little while to get things resolved but that is on both ends. It is very convenient that Q360 allows a user to have multiple windows open and you can toggle back and forth between them with ease. Most programs when you are in edit mode, you cannot open another window. This has been nice for us. Solutions360 has done some great tutorials and has an extensive help menu with visuals to aid in the learning process and they are always willing to schedule a meeting with Q360 Support if you cannot resolve things on your own. Brad and Tofiq were right on in predicting things that would be an issue when they came to do our training and focused time and thoughts on how to fix those things. They helped ease the pain of transitioning systems and made the implementation process go smoothly. Brad and Tofiq gave us an outlook on how other customers are using the system and how that has transpired for them which was helpful in developing processes. We have been extremely happy with Brad, Tofiq, Chris and Doug and how quickly they help us resolve issues when they are an emergency. Anne, their trainer, does a wonderful job in her webinars which is great. We wish there were more to attend, they are extremely valuable in brushing up on how things should be done. The biggest frustration that we have had is how long it took to implement the use tax and credit card add-on's to be installed and functioning. Our impression in the beginning was that these add-on's were regular things provided to customers and that it was a simple process to add them in, it drug out a little longer than expected. However, when I felt like I was at the end of the line and needing an answer right away, Brad was very quick to respond and get the issue resolved. Overall, we are extremely happy with the system and happy that we made the change. I would recommend Q360 to other companies, except to our direct competitors because that would make them more efficient and more profitable as it has made us!


Verified Reviewer

Terrible Product for Users

It seems like a really useful program, but for 20-25 years ago. It needs a major interface change and needs to be re-written for what the end users in each department need.


William M.

Q360 - Where were you when I was consulting?!

I spent 20+ years as a database developer / consultant, helping clients to customize a wide variety of CRM packages. The biggest problem was version upgrades once the customizations were in place.
I am now the "in house consultant" for my company and am thrilled to have found Q360.
No other product that I have worked with comes close to the flexibilty combined with stability provided by the design of Q360.
Since we have implemented the product we have made many modifications to it and have survived a major version upgrade with no real issues.
It's a great product!


Carole M.

Manager Administration

Overall we are very satisfied with the product & would recommend it. It has the ability to grow with us & we are hoping it will be our last ERP.


Jay R.

Q360 Integration Tool for AV

Reviewed on 2013/09/20
Review Source: Capterra

We have been using Q360 for 16 months. We went from using 4 different software packages to run our business down to a single package, Q360.

Our biggest challenge was getting out of our own way. Q360 raised our awareness in the areas where we lacked discipline

maintenance agreement & service module - customer sign their service resolutions via iphone/ipad. immediately updated & invoiced if T & M...tracks our maintenance agreement customers monthly, quarterly & annually. Account Managers are awareof what I happening within their accounts

Pros
Great Financial Package...we have more visibility to the numbers throughout the month than ever before. We have closed every month on or before the 10th.

CRM tool
provides everyone in the company total visibility of everyone touching the clients
reminders are easy to use to keep you on track & up to date with clients

Job Costing
very detailed & intricate method of job costing.
must be disciplined in your actions regarding projects
you know everyday where you stand with your projects
you know who is responsible for the project & who is working on the projects
tracking of % complete & margin comparison from when first sold to completion

Cons
discipline - the lack there of has created challenges that only we can resolve
sometimes cumbersome when mistakes are made & need to be corrected
scheduling of resources module can be a bit challenging

Rating breakdown

Ease of Use
Customer Support

Brian S.

Q360 Customer Review

Reviewed on 2013/09/19
Review Source: Capterra

Our company has been using Q360 for about 9 months and so far we feel this product has been pretty great for us. One of the biggest pros of the system is that it has so many options and uses and is very powerful. A con to that is that it will take a lot of time and learning to utilize it. The system has some small glitches but not too many, but the pro of that is that Q360 support has been able to fix all of the issues. Sometimes it can take a little while to get things resolved but that is on both ends. It is very convenient that Q360 allows a user to have multiple windows open and you can toggle back and forth between them with ease. Most programs when you are in edit mode, you cannot open another window. This has been nice for us. Solutions360 has done some great tutorials and has an extensive help menu with visuals to aid in the learning process and they are always willing to schedule a meeting with Q360 Support if you cannot resolve things on your own. Brad and Tofiq were right on in predicting things that would be an issue when they came to do our training and focused time and thoughts on how to fix those things. They helped ease the pain of transitioning systems and made the implementation process go smoothly. Brad and Tofiq gave us an outlook on how other customers are using the system and how that has transpired for them which was helpful in developing processes. We have been extremely happy with Brad, Tofiq, Chris and Doug and how quickly they help us resolve issues when they are an emergency. Anne, their trainer, does a wonderful job in her webinars which is great. We wish there were more to attend, they are extremely valuable in brushing up on how things should be done. The biggest frustration that we have had is how long it took to implement the use tax and credit card add-on's to be installed and functioning. Our impression in the beginning was that these add-on's were regular things provided to customers and that it was a simple process to add them in, it drug out a little longer than expected. However, when I felt like I was at the end of the line and needing an answer right away, Brad was very quick to respond and get the issue resolved. Overall, we are extremely happy with the system and happy that we made the change. I would recommend Q360 to other companies, except to our direct competitors because that would make them more efficient and more profitable as it has made us!

Rating breakdown

Ease of Use
Customer Support

Verified Reviewer
Industry: Information Technology & Services
Company size: 501-1 000 Employees

Terrible Product for Users

Used Daily for 1+ year
Reviewed on 2018/12/27
Review Source: Capterra

It seems like a really useful program, but for 20-25 years ago. It needs a major interface change and needs to be re-written for what the end users in each department need.

Pros

It has some features that could be useful

Cons

It does not function smoothly as a sole CRM for my company. The glitches and bugs keep me from working a full day.

Response from Solutions360

I appreciate you taking the time to provide feedback. Q360 is a widely used ERP solution used by hundreds of companies and has major updates twice per year. We're sorry you are experiencing problems and we would be happy to work with you to give you a completely different experience.Please contact me so I can find out what has gone wrong so we can resolve this as soon as possible. Thank you

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

William M.

Q360 - Where were you when I was consulting?!

Reviewed on 2012/12/11
Review Source: Capterra

I spent 20+ years as a database developer / consultant, helping clients to customize a wide variety of CRM packages. The biggest problem was version upgrades once the customizations were in place.
I am now the "in house consultant" for my company and am thrilled to have found Q360.
No other product that I have worked with comes close to the flexibilty combined with stability provided by the design of Q360.
Since we have implemented the product we have made many modifications to it and have survived a major version upgrade with no real issues.
It's a great product!

Pros

The product has been beautifully designed with great visibility into virtually any aspect of the business. No troublesome crashing or unexpected glitches. Easy for users to become accustomed to and to navigate.
Designed to be extended and customized safely.
When Q360 has been customized using the provided guidelines, version upgrades are very manageable.
Built in Query Engine (SQL Reports) make reporting extremely flexible and useful.
Extremely responsive support team, eager to respond to questions.

Cons

I cannot think of any Cons.

Rating breakdown

Ease of Use
Customer Support

Carole M.

Manager Administration

Reviewed on 2010/03/16
Review Source: Capterra

Overall we are very satisfied with the product & would recommend it. It has the ability to grow with us & we are hoping it will be our last ERP.

Pros

End to end solution allows data storage in one place
Lots of options for User Setup allows for flexibility
Grid layout with export capabilities is great
Document linking is a nice feature
Bank Reconciliation & RMA Processing happen as you expect they should which has increased productivity.
The ability to initiate a support call from within the software is a great feature.

Cons

Needs more standard reporting especially relating to Sales & Service
Linking between related programs is disjointed compared to our last system
In some cases there are too many steps required to complete processes. More user defined automation would be nice
We needed more customization than originally anticipated & we had to wait longer than promised for key changes

Rating breakdown

Ease of Use
Customer Support

User recommendation
0/10
Based on 8 user ratings
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Q360 Pricing

Q360 Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Solutions360 for pricing details

Contact Solutions360 for pricing details

Value for Money
1/5
Based on 8 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Q360 Features

Q360 Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
1/5
Based on 8 user ratings
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Categories

Additional information for Q360

Additional information for Q360

Key features of Q360

  • Billing & Invoicing
  • Bills of Material
  • Cash Management
  • Cost-to-Completion Tracking
  • Exception Reporting
  • General Ledger
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Tracking
  • Milestone Tracking
  • Payroll Management
  • Project Management
  • Purchase Order Management
  • Revenue Recognition
  • Work Order Management

Q360 FAQs

Q360 FAQs

Below are some frequently asked questions for Q360.

Q. What type of pricing plans does Q360 offer?

Q360 offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Solutions360 for pricing details

Q. What are the main features of Q360?

Q360 offers the following features:

  • Billing & Invoicing
  • Bills of Material
  • Cash Management
  • Cost-to-Completion Tracking
  • Exception Reporting
  • General Ledger
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Tracking
  • Milestone Tracking
  • Payroll Management
  • Project Management
  • Purchase Order Management
  • Revenue Recognition
  • Work Order Management

Q. Who are the typical users of Q360?

Q360 has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Q360 support?

Q360 supports the following languages:

English

Q. What type of pricing plans does Q360 offer?

Q360 has the following pricing plans:

Subscription

Q. Does Q360 support mobile devices?

We do not have any information about what devices Q360 supports

Q. What other apps does Q360 integrate with?

We do not have any information about what integrations Q360 has

Q. What level of support does Q360 offer?

Q360 offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials