CIS Utility Billing

About CIS Utility Billing

CUSI (Continental Utility Solutions, Inc.) provides comprehensive software solutions designed specifically for utility companies, enabling them to streamline their operations, improve customer service, and enhance overall efficiency. Our suite of products is tailored to meet the unique needs of utilities, covering customer billing, service order management, meter data management, and more.

CUSI’s flagship billing software offers robust functionalities to manage customer accounts, billing cycles, and payment processing. The system ensures accurate and timely invoicing, reducing errors and improving revenue collection. Our software also simplifies the creation, assignment, and tracking of service orders, helping utilities efficiently manage field operations and ensuring timely responses to customer requests and maintenance activities.

CUSI’s platform integrates seamlessly with various meter reading technologies, providing real-time data that enhances usage tracking and billing accuracy. This integration supports advanced metering infrastructure (AMI) and helps utilities monitor consumption patterns. Additionally, the platform includes tools for personalized notifications, online self-service portals, and mobile field solutions that enhance customer interaction and satisfaction. Customers can view bills, make payments, and access usage data conveniently.

Our software provides powerful reporting and analytics tools that enable utilities to gain valuable insights from their data. This feature supports data-driven decision-making and helps identify areas for operational improvement.

What makes CUSI unique is our focus on security and compliance. Security is a top priority at CUSI. Our software employs state-of-the-art encryption and security protocols to protect sensitive customer and operational data. We are one of the few utility software solution providers that is SOC compliant, ensuring adherence to stringent security standards and providing clients with peace of mind regarding data protection.

CUSI’s software is highly configurable, allowing utilities to tailor the platform to their specific needs and processes. This flexibility ensures that our solutions can adapt to the unique challenges and requirements of each utility, driving operational excellence and responsiveness in a dynamic environment. Our platform supports seamless integration with other systems and technologies commonly used by utilities. This interoperability creates a cohesive operational environment, enhancing efficiency and reducing the complexity of managing multiple systems. By consolidating data and processes into a single, integrated platform, utilities achieve greater visibility and control over their operations.

CUSI is committed to providing outstanding customer support and training. Our dedicated support team is available to assist with any issues or questions, offering prompt and effective solutions. We also provide comprehensive training programs to help utility staff become proficient in using our platform, ensuring a smooth transition and long-term success.

CUSI is dedicated to continuous innovation and staying at the forefront of industry developments. Our solutions incorporate the latest technological advancements, ensuring that utilities can leverage cutting-edge tools and features to enhance their operations. Our commitment to innovation positions us as a leader in the utility software industry.

CUSI’s comprehensive suite of products and services is designed to empower utility companies to deliver exceptional service to their customers while optimizing internal processes. Our focus on security, customization, integration, and customer support makes us a trusted partner for utilities seeking to enhance their operations and achieve their strategic goals. Partnering with CUSI means investing in a future of operational excellence, customer satisfaction, and technological innovation.