Appcues
About Appcues
Appcues makes it easy to measure and improve product adoption on web and mobile apps—without a developer.
Appcues helps SaaS businesses deliver a more self-service experience to customers by adding walkthroughs, hotspots, and widgets within an application. Marketers can use the solution to create in-app announcements, manage product promotions, place call-to-actions (CTAs), and run referral marketing campaigns. Using NPS surveys, team members can capture buyer opinions, reviews, and behavior, enabling the modification of product design and functionalities with these inputs.
Appcues integrates with third-party platforms such as Amplitude, Google Analytics, Customer.io, Woopra, Segment, Heap, MailChimp, Slack, Intercom, Localytics, Mixpanel, and more. Plus, administrators can apply role-based permissions to users, monitor account activity, and maintain logs for security.
Appcues is trusted by thousands of innovative product-led businesses around the world, including Yotpo, Pluralsight, MongoDB, Codepen, and ProfitWell. Visit appcues.com to start your free trial.
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- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Appcues is an easy and powerful tool for in system guidance
Reviewed on 2018/10/01
It provides a great way of guiding users in the system, about almost anything. With the exception...
It provides a great way of guiding users in the system, about almost anything. With the exception of sending new data through, actually setting up new flows and in system guidance can be done by product or customer success, with no further dev effort needed.
Pros
Appcues is great, offering a simple, effective and easily set-up method to provide in-system guidance and advice. While some small developer effort is required to ensure that Appcues has the data on which you want to base showing cues, the flexibilty of the flows and the granularity with which you can control who seems them is fantastic.
Cons
That it requires any developer effort. But the amount is minimised. You're not going to get away with a highly configurable solution that doesn't require some data to be sent to customise it.
And getting data out. It's limited to relatively basic exports. This is particularly annoying when it comes to surveys done through Appcues.
- Industry: Philanthropy
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Appcues has revolutionized the way that we do onboarding. We have seen a ton of success using...
Reviewed on 2017/10/24
Support tickets from first-time users have been almost eliminated as a result of using Appcues....
Support tickets from first-time users have been almost eliminated as a result of using Appcues. This saves our company time and energy. We're able to educate users quickly and efficiently without annoying them with obnoxious additional registrations or blank fields to populate.
Pros
Appcues is amazingly well designed for any user. It's intuitive and simple to set up. It's data and record keeping make it a breeze to maintain and manage. Their customer success team is very friendly and truly desires to see your business succeed. By using Appcues, we've almost completely eliminated new user support inquiries. It provides us a way to proactively communicate how to use our software and where to begin.
Cons
Software updates are sometimes poorly communicated. But they're quick to educate and catch you up to speed when you're in need!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Good product, awful management
Reviewed on 2018/08/05
Pros
The product is easy to use and you can create several tutorials in few hours.
Cons
They increased the price of the lower plan by 256% last winter.
That is not sustainable for start-ups and we invested time and money to use that product and build good tutorials. Less than 6 months after the start, prices are going out crazy and it makes no sense to use that provider.
I can't have any thrust for the long-term use since they do this type of action for existing customers.
Yes, when they announced that, they offered to get 3 month at previous price before getting hijacked prices... What a deal.
We have quitted like many others.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Targeted User Messaging
Reviewed on 2018/10/17
Overall, our experience with Appcues has been highly positive. CSR, our account rep, has been...
Overall, our experience with Appcues has been highly positive. CSR, our account rep, has been magnificent in assisting us with our strategic use of Appcues to drive customer engagement and improve retention. (Both our engagement and retention rates have improved significantly as a result of our Appcues usage, and that trend looks to improve into the future.) Further, the Appcues team is continuously making improvements to the product. The functionality today is streets ahead of what it was even a year ago, and the product improvement shows no signs of stopping. Based on my experience, I highly recommend Appcues to any SaaS company looking to improve their customer engagement.
Pros
The granular targeting of users is fantastic. You can specify messaging to appear to customers according to a wide variety of parameters, allowing you to tailor a communication for almost any situation your user encounters while using your application.
Cons
The Reporting still leaves a bit to be desired, being, at time of writing, limited to a CSV of user interactions with a given message flow. The data is there, but it's up to you to ingest it into your BI software and slice and dice the data to get insights.
- Industry: Information Services
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Really simple to use and a big help in onboarding new users
Reviewed on 2018/02/07
It has greatly improved our user onboarding and has been of big help in reducing the workload of...
It has greatly improved our user onboarding and has been of big help in reducing the workload of our support staff.
Pros
I have enjoyed the experience with Appcues from the start. First, their Academy is very insightful and gave me many ideas to use in our own Onboarding flow. Second, I really liked that I was able to create our own flows into our system during the free trial which meant that I was able to see how it would work for our customers. Third, the ability to customise the tutorial to visually match our brand identity was very important to me. In general, the experience for me as has been basically frictionless.
Cons
It's missing a way to easily analyse your data and to see where your users drop off (only available through third-party integration). It can be done via a csv export but is not as user-friendly as the whole other experience with the system.
Appcues FAQs
Below are some frequently asked questions for Appcues.Q. What type of pricing plans does Appcues offer?
Appcues offers the following pricing plans:
- Starting from: US$250.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing is based on monthly active users starting at $249/month for 1,000 monthly active users. Contact Appcues for more details
Q. Who are the typical users of Appcues?
Appcues has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Appcues support?
Appcues supports the following languages:
English
Q. Does Appcues support mobile devices?
Appcues supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Appcues integrate with?
Appcues integrates with the following applications:
Amplitude, Customer.io, Google Analytics 360, Heap, HubSpot CRM, Intercom, Klaviyo, Mailchimp, Mixpanel, STACK, Segment, Slack, Vero Cloud, Woopra
Q. What level of support does Appcues offer?
Appcues offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support
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