Review Wave

Review and reputation management for medical practitioners

About Review Wave

Review Wave is a cloud-based review management solution which assists chiropractors, dentists, veterinarians, audiologists, and other specialty practitioners with review and reputation management. Key features include patient engagement, customer ratings, feedback management, and site monitoring.

The Review Wave platform enables users to automate feedback and review collection from customers, and redirect unsatisfied customers to the support team for complaint resolution, optimizing online visibility and customer satisfaction. Patients can use the mobile application to book appointments online, and receive reminders via push notifications. Review Wave also helps administrators send bulk text messages and emails to previous patients, helping to increase return rate and engagement.

Review Wave comes with a centralized dashboard which helps users add, maintain and update business listings across multiple platforms and directories. The local listings SEO tool allows managers to control business related information and optimize visibility on platforms including Google, Apple Maps, Bing, Google Maps, Facebook, and more.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Review Wave booking confirmation screenshot
Review Wave daily schedule screenshot
Review Wave search listing screenshot
Review Wave review management screenshot
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Review Wave video
Review Wave screenshot: Review Wave booking confirmation screenshot Review Wave screenshot: Review Wave daily schedule screenshot Review Wave screenshot: Review Wave search listing screenshot Review Wave screenshot: Review Wave review management screenshot

Features

Total features of Review Wave: 26

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Bulk Send
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Client Management
  • Communication Management
  • Customer Database
  • Email Invitations & Reminders
  • Email Notifications
  • Feedback Automation
  • Feedback Collection
  • Feedback Management
  • Follow-up Scheduling
  • Monitoring
  • Multi-Location
  • Process Control
  • Ratings & Reviews
  • Real Time Updates
  • Referral Tracking
  • Reminders
  • Sentiment Analysis
  • Survey Management
  • Surveys & Feedback

Alternatives

Practice Fusion

3,7
#1 Alternative to Review Wave
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Doctible

4,8
#2 Alternative to Review Wave
Doctible is a reputation and patient management platform that helps healthcare practices retain patients and reduce...

PatientPop

4,3
#3 Alternative to Review Wave
PatientPop is a medical practice management system blending web-based marketing, patient acquisition and reputation...

TigerConnect

4,7
#4 Alternative to Review Wave
TigerConnect is a HIPAA-compliant healthcare communication and collaboration software that enables businesses in the...

Reviews

Overall rating

4,5 /5
(20)
Value for Money
4,4/5
Features
4,2/5
Ease of Use
4,3/5
Customer Support
4,7/5

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Showing 5 reviews of 20
Daniel L.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best I have tried

Reviewed on 2020/10/19

We use it and will continue to use it. Great company doing awesome things and doing them well.

We use it and will continue to use it. Great company doing awesome things and doing them well.

Pros

We use Reviewwave for appointment reminders and review requests. There are a lot of programs that fill this niche and it is only getting more crowded so there may be better but the quality of work done and the reliability of the program is great. Tried one other one a year ago and only used it for a few weeks before switching back.

Cons

Costs a bit more than some of its competitors and I am not sure what else they have to offer as I have been with them for a few years and in retrospect no one has reached out to reconnect or see how we are doing. Not a negative but would be nice once/year or so.

Miranda R.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Exactly what we were looking for

Reviewed on 2020/02/24

We have seen our reviews and ratings sky-rocket in number since integrating the product as well as...

We have seen our reviews and ratings sky-rocket in number since integrating the product as well as an increased number in kept patient appointments due to reminders and online scheduling availability.

Pros

The integrated prompt and ability for patients to rate and review our business via mobile device following their appointment visit.

Cons

It took the office quite a few phone calls with customer service to set up and fix our needs for scheduling when it came that people scheduling their own appointments online. We were, however, able to get everything exactly how it needed to be, it just took a little time and patience.

Daniel T.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Not what was promised

Reviewed on 2020/08/16

Overall, my experience has been poor. I was promised that their software integrated with mine, and...

Overall, my experience has been poor. I was promised that their software integrated with mine, and would be very simple to use. Once the contract was signed, I found this was not the case. I even switched software last month, to a popular EMR, and they still did not integrate with that one. They will promise you that everything is very simple and straightforward. Once you sign up, you will realize that their definition of integrates is that you have to download reports, edit them, upload them, and address the labels correctly. This is not integration and was the sole reason for choosing their company and paying their prices. The customer service representative even lied to me and said that they are working in an integration for my software, but during the conversation, he named three different platforms that were not mine. Stay away from this company and their promises. It is no better than any cheaper option.

Pros

It helped me get more reviews. Customer service was quick to respond, especially if I gave them a negative review.

Cons

It takes way too long and is too time consuming

Lyndsay C.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Review Wave is great!

Reviewed on 2020/11/05

I would recommend Review Wave for anyone looking for a texting system. It has helped not only with...

I would recommend Review Wave for anyone looking for a texting system. It has helped not only with sending reminders to patients but also with receiving reviews!

Pros

Review Wave helps take stress away from our staff by sending automatic reminders that we can customize. The best part is that we can send texts from our office phone number! The software we used before, could not do this and gave us a completely different number to text our patients from which was confusing.

Cons

The overage pricing is a bit high. We have so many patients that we often have an overage charge and I wish we had a greater amount of texting included.

Patti W.
Overall rating
  • Industry: Management Consulting
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Wonderful platform for a great price

Reviewed on 2017/05/24

Our clients have seen reviews for their businesses increase more than double within the first two...

Our clients have seen reviews for their businesses increase more than double within the first two months of using this platform, which has provided a positive impact for their business and an excellent ROI.

Pros

Dashboard is incredibly straight-forward. The ease of use and integration options have made it easy for our clients to jump in and start using the platform immediately, and they are seeing excellent results! The customization options for all templates give us the flexibility to tailor our message to our specific audiences. Customer support has been fantastic! The team is quick to respond and has been accommodating to any requests and recommendations we have. It's clear their priority is their clients, and that they are eager to take advantage of all available opportunities to improve or add to this platform.

Cons

The backend is not as pretty as some of the industry competitors, and there isn't an option to tie multiple locations to a single login. However, the team at ReviewWave has been incredibly supportive of this and has assured my team this feature will be rolled out in the future. Based on the support I've gotten so far, I believe this one "con" will be a non-issue soon.

Response from Review Wave

Hi Patti.

Thanks for the great review. Yes lots of updates coming including the multi location support.

Best Wishes.

Matt

Showing 5 reviews of 20 Read all reviews

Review Wave FAQs

Below are some frequently asked questions for Review Wave.

Review Wave offers the following pricing plans:

  • Starting from: US$299,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Review Wave offers the following features:

  • Appointment Management
  • Campaign Management
  • Client Management
  • Dashboard
  • Messaging
  • Multi-Location
  • Sentiment Analysis

Review Wave has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Review Wave supports the following languages:

English

We do not have any information about what devices Review Wave supports

Review Wave integrates with the following applications:

ChiroTouch, Curve Dental, DrChrono, Genesis Chiropractic Software, Mindbody

Review Wave offers the following support options:

Phone Support, Online Support, Video Tutorials

Related categories

See all software categories found for Review Wave.