helppeople Cloud

Spanish helpdesk solution for small to large businesses

About helppeople Cloud

helppeople Cloud is a helpdesk solution which allows businesses of all sizes to manage assets, tickets, requirements, service level agreements (SLAs), projects, incidents, and more. The platform enables users to streamline support service processes via automated workflows, multi-device access and self-service portals.

helppeople Cloud comes with asset management functionality, which enables managers to track assets within their organization. Features include alerts, document storage, multi-channel communication, network monitoring, ticket tracking, and more. helppeople Cloud allows users to handle available inventory, asset movement, as well as predictive maintenance. The ticket management module lets administrators create custom forms for issues, products or departments and segment information based on various criteria such as areas served, technical details, and more.

helppeople Cloud’s reports and management statistics module provides insight into technician performance, active projects and open applications. The system enables managers to generate personalized reports and export information into PDF format. Users can group clients by company name, area, location and ratings. helppeople Cloud supports integration with various third-party solutions via an application programming interface (API).

Devices

Business size

S M L

Markets

Mexico, United States

Supported Languages

English

Images

helppeople Cloud dashboard screenshot
helppeople Cloud ticket management screenshot
helppeople Cloud service catalog screenshot
helppeople Cloud software/hardware control screenshot
helppeople Cloud dashboard screenshot
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helppeople Cloud video
helppeople Cloud screenshot: helppeople Cloud dashboard screenshot helppeople Cloud screenshot: helppeople Cloud ticket management screenshot helppeople Cloud screenshot: helppeople Cloud service catalog screenshot helppeople Cloud screenshot: helppeople Cloud software/hardware control screenshot helppeople Cloud screenshot: helppeople Cloud dashboard screenshot

Features

Total features of helppeople Cloud: 46

  • API
  • Alerts / Escalation
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Change Management
  • Configurable Workflow
  • Contract/License Management
  • Customizable Branding
  • Customizable Reports
  • Document Storage
  • Email Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Interaction Tracking
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • License Management
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Problem Management
  • Project Management
  • Projections
  • Real-Time Chat
  • Remote Access/Control
  • Reporting/Analytics
  • Requirements Management
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Status Tracking
  • Summary Reports
  • Support Ticket Management
  • Support Ticket Tracking
  • Ticket Management
  • Training Management
  • Workflow Configuration
  • Workflow Management

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SeamlessDesk

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HarmonyPSA

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Reviews

Overall rating

5 /5
(1)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
0/5

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Overall rating
  • Industry: Hospital & Health Care
  • Company size: 1 001-5 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

E pero encía con Help People

Reviewed on 2018/11/16

Every day the experience is better.
The people of both companies are working together to fulfill...

Every day the experience is better.
The people of both companies are working together to fulfill the proposes and goal fixed with the tool.

Pros

Reduce steps to do the IT control specially with hardware and licenses with workstations and inventory

Cons

To better the treacebility of the implementation to assure the client is doing well the tho ha with the product

helppeople Cloud FAQs

Below are some frequently asked questions for helppeople Cloud.

helppeople Cloud offers the following pricing plans:

  • Starting from: US$4,99/month
  • Pricing model: Subscription
  • Free Trial: Available

Starter - $4.99 per agent per month or $49 per agent per year Standard - $19.99 per agent per month or $199 per agent per year Professional - $49.99 per agent per month or $499 per agent per year Business - $99.99 per agent per month or $999 per agent per year

We do not have any information about helppeople Cloud features

helppeople Cloud has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

helppeople Cloud supports the following languages:

English

helppeople Cloud supports the following devices:

We do not have any information about what integrations helppeople Cloud has

helppeople Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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