Fonvirtual Call Center
Fonvirtual Call Center
About Fonvirtual Call Center
Fonvirtual Call Center is a cloud-based communication solution designed to help enterprises manage calls and their distribution by integrating automated interactive voice response (IVR) technology and an automatic call distributor (ACD) system. The platform allows users to utilize existing landline, toll-free or premium numbers for calling.
Fonvirtual Call Center’s ACD functionality categorizes and divides calls based on agents’ skills, priorities and executive’s availability. It offers a host of features including call recording, scheduling, voicemail, call transfer/queuing, caller identification, custom menus, and live chat. Its customized greeting functionality allows teams to create personalized messages for acknowledgement, out-of-office hours and other scenarios. Besides, the call transcriptions module lets agents view or save conversations for future reference.
Fonvirtual Call Center offers real-time reports and statistics to provide insights into a number of outgoing/incoming calls, peak calling hours, popular menu options, agents’ activities, calls per agent and average duration. Plus, its three-way calling feature allows managers to participate and listen to live conversations.
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- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Application correcte sans plus
Reviewed on 2023/12/15
Pros
Côté pratique permettant de passer des appels simplement.
Cons
Ergonomie à revoir, l'interface n'est pas intuitive et n'est pas forcément agréable d'utilisation
Fonvirtual Call Center FAQs
Below are some frequently asked questions for Fonvirtual Call Center.Q. What type of pricing plans does Fonvirtual Call Center offer?
Fonvirtual Call Center offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Fonvirtual for pricing details.
Q. Who are the typical users of Fonvirtual Call Center?
Fonvirtual Call Center has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Fonvirtual Call Center support?
Fonvirtual Call Center supports the following languages:
English
Q. Does Fonvirtual Call Center support mobile devices?
Fonvirtual Call Center supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Fonvirtual Call Center integrate with?
We do not have any information about what integrations Fonvirtual Call Center has
Q. What level of support does Fonvirtual Call Center offer?
Fonvirtual Call Center offers the following support options:
Email/Help Desk, Phone Support
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