Fonvirtual Call Center

Communication solution for call management & distribution

About Fonvirtual Call Center

Fonvirtual Call Center is a cloud-based communication solution designed to help enterprises manage calls and their distribution by integrating automated interactive voice response (IVR) technology and an automatic call distributor (ACD) system. The platform allows users to utilize existing landline, toll-free or premium numbers for calling.

Fonvirtual Call Center’s ACD functionality categorizes and divides calls based on agents’ skills, priorities and executive’s availability. It offers a host of features including call recording, scheduling, voicemail, call transfer/queuing, caller identification, custom menus, and live chat. Its customized greeting functionality allows teams to create personalized messages for acknowledgement, out-of-office hours and other scenarios. Besides, the call transcriptions module lets agents view or save conversations for future reference.

Fonvirtual Call Center offers real-time reports and statistics to provide insights into a number of outgoing/incoming calls, peak calling hours, popular menu options, agents’ activities, calls per agent and average duration. Plus, its three-way calling feature allows managers to participate and listen to live conversations.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Features

Total features of Fonvirtual Call Center: 68

  • 360 Degree Feedback
  • Alerts / Escalation
  • Audio / Video Conferencing
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Blended Call Center
  • By-Extension Reporting
  • Call Center Management
  • Call Duration
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Call Volume
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Chat/Messaging
  • Compensation Management
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • Customizable Fields
  • Customization
  • Dashboard
  • Data Import/Export
  • Data Management
  • Email Management
  • Employee Database
  • Fax Management
  • File Sharing
  • Goal Setting / Tracking
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbound Reporting
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Manual Dialer
  • Messaging
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • On-going Performance Tracking
  • Outbound Call Center
  • Outbound Reporting
  • Performance Management
  • Performance Review Management
  • Predictive Dialer
  • Progress Tracking
  • Progressive Dialer
  • Queue Management
  • Real-Time Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Skills Assessment
  • Unattended Call Management
  • User Management
  • Video Conferencing
  • Virtual Call Center
  • Voice Mail
  • Who Answered Log

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Fonvirtual Call Center FAQs

Below are some frequently asked questions for Fonvirtual Call Center.

Fonvirtual Call Center offers the following pricing plans:

  • Free Trial: Not Available

Contact Fonvirtual for pricing details.

We do not have any information about Fonvirtual Call Center features

Fonvirtual Call Center has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Fonvirtual Call Center supports the following languages:

English

Fonvirtual Call Center supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Fonvirtual Call Center has

Fonvirtual Call Center offers the following support options:

Email/Help Desk, Phone Support

Related categories

See all software categories found for Fonvirtual Call Center.