Repair Pilot

Repair management, tracking, & CRM solution for repair shops

About Repair Pilot

Repair Pilot is a cloud-based repair management solution, which assists repair shops with customer and job management. Key features include receipt printing, parts management, stock alerts, customer inquiries, multi-currency support, response management, custom interfaces, and image upload.

Repair Pilot helps managers gain visibility across repair processes with a centralized dashboard that displays open jobs, customer information, parts inventory, invoices, and reports. Users can send personalized messages to customers via email and SMS, which helps service teams optimize engagement. Administrators can also create check-in receipts that include job reference numbers, item repair details, and contact information.

Repair Pilot comes with a module that allows users to add used repair parts, manage stock and supplies, as well as track associated costs, selling prices, and deliveries. Support teams can also add notes to resolve customer inquiries, upload photos using Dropbox, Google Drive, or Microsoft OneDrive, and prepare job history reports. The system is suitable for repair shops of all types, including shops that repair computers, jewelry, bikes, musical instruments, golf kits, television sets, surfboards, firearms, clocks, and more.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

English

Images

Repair Pilot job management
Repair Pilot job notes dashboard
Repair Pilot part management dashboard
Repair Pilot receipt printing
Repair Pilot SMS integration settings
View 6 more
Repair Pilot video Repair Pilot screenshot: Repair Pilot job management Repair Pilot screenshot: Repair Pilot job notes dashboard Repair Pilot screenshot: Repair Pilot part management dashboard Repair Pilot screenshot: Repair Pilot receipt printing Repair Pilot screenshot: Repair Pilot SMS integration settings

Features

Total features of Repair Pilot: 49

  • Activity Dashboard
  • Ad hoc Reporting
  • Appraisal Management
  • Auto-Responders
  • Barcodes/Labels
  • Billing & Invoicing
  • CRM
  • Campaign Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Data Synchronization
  • Delivery Tracking
  • Electronic Signature
  • Email Distribution
  • Email Management
  • Intake Management
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Job Management
  • Label Printing
  • Marketing Automation
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Store
  • Multiple User Accounts
  • Pricing Management
  • Project Management
  • Real-time Updates
  • Receipt Management
  • Reminders
  • Repair Tickets
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Marketing Managment
  • SMS Messaging
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Third Party Integrations
  • Wholesaler Management

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wJewel

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mHelpDesk

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Reviews

Overall rating

1 /5
(1)
Value for Money
1/5
Features
1/5
Ease of Use
1/5
Customer Support
1/5

Already have Repair Pilot?

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Showing 1 review
Ben N.
Overall rating
  • Industry: Computer Networking
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Do not use Repair Pilot

Reviewed on 2020/02/06

Pros

It was easy to sign up. That's about all I have good to say about it.

Cons

It was not intuitive and user friendly. There is no way to cancel the account. There is no response from support

Repair Pilot FAQs

Below are some frequently asked questions for Repair Pilot.

Repair Pilot offers the following pricing plans:

  • Starting from: £39,99/month
  • Pricing model: Subscription
  • Free Trial: Available

Repair Pilot Pro Plan: £39.99/month Repair Pilot Enterprise: £69.99/month

We do not have any information about Repair Pilot features

Repair Pilot has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Repair Pilot supports the following languages:

English

Repair Pilot supports the following devices:

Repair Pilot integrates with the following applications:

Dropbox Business, Google Drive, Mailchimp, OneDrive, QuickBooks Online Advanced

Repair Pilot offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Repair Pilot.