About Repair-CRM

Repair-CRM is a field service management solution designed to help small to large businesses such as HVAC, landscaping, home inspection, and cleaning with inventory and asset management. Key features include task assignment, GPS tracking, feedback collection, signature capture, and contact management.

Repair-CRM helps supervisors schedule jobs for technicians and track locations in real-time with GPS technology. Using barcode scanning fucntionality, managers can track inventory, monitor consumption usage, and access equipment or customer information relative to the item. Administrators can use Repair-CRM to set role-based permissions and assign client groups to technicians.

Repair-CRM comes with a customer relationship management (CRM) module, which enables users to collect and store multiple contacts and address details for team members. Coordinators can use the app to create work orders for staff, record site issues, add photos and send notifications to customers via email. Customers can send daily feedback, enabling supervisors to maintain scoreboards and completed work ratings.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, Germany, United Kingdom and 3 others, Japan, Mexico, United States

Supported Languages

English

Images

Repair-CRM live map of technicians screenshot
Repair-CRM signature capture screenshot
Repair-CRM dispatching screenshot
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Repair-CRM video
Repair-CRM screenshot: Repair-CRM live map of technicians screenshot Repair-CRM screenshot: Repair-CRM signature capture screenshot Repair-CRM screenshot: Repair-CRM dispatching screenshot

Features

Total features of Repair-CRM: 40

  • Access Controls/Permissions
  • Alerts/Notifications
  • Appointment Scheduling
  • Asset Management
  • Assignment Management
  • Barcode / Ticket Scanning
  • Contact Database
  • Contact Management
  • Customer Database
  • Data Storage Management
  • Data Verification
  • Dispatch Management
  • Electronic Signature
  • Feedback Management
  • GPS
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Job Management
  • Job Scheduling
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile App
  • Mobile Workforce Control
  • Offline Access
  • Preventive Maintenance
  • Role-Based Permissions
  • Routing
  • Scheduling
  • Secure Login
  • Self Service Portal
  • Service History
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Technician Management
  • User Management
  • Work Order Creation
  • Work Order Management

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Reviews

Overall rating

5 /5
(6)
Value for Money
5/5
Features
5/5
Ease of Use
5/5
Customer Support
5/5

Already have Repair-CRM?

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Showing 5 reviews of 6
Csarnai R.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use with our Zebra barcode terminal

Reviewed on 2019/06/18

Pros

We were looking for a field service solution with barcode reading built-in. They helped us customize the APP for our needs in our workflow.

Cons

Since they were just starting up, it took time to implement it to our barcode reader to make it easy to use, but it was worth waiting!

Response from E-Software

Thank you Robert, we are glad you like it!

Gabor T.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use for repairing printers on-site

Reviewed on 2019/07/01

Great for our team, lot of features were implemented in the past months.

Great for our team, lot of features were implemented in the past months.

Pros

Our technicians track their inventory in their cars and found it easy to create work orders on client calls. In the office we keep track of our technicians locations & daily progress.

Cons

Some key features are still in development, but the development team responds quickly.

Response from E-Software

Thank you Gabor!

Peter S.
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Repair CRM is great for field technicians

Reviewed on 2019/06/24

Easy to use Mobil app which helps speed up the Admin-time in the office.

Easy to use Mobil app which helps speed up the Admin-time in the office.

Pros

It allows our Techs to do the paperwork at a repair, eliminating sending the messy handwritten work orders to the office. We used to enter them manually in the evening ... this alone saves a lot of time for us (me).

Cons

Inventory tracking was missing, but they implemented it with our help for us, so I can't say anything else in particular.

Response from E-Software

Thank you Peter! It was fun working with you guys!

Attila L.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect app for Pest Control

Reviewed on 2019/06/29

It really fits us, and helped replacing our Google spreadsheets.

It really fits us, and helped replacing our Google spreadsheets.

Pros

Makes it easier to schedule our jobs, and our techs can show up on time finally. We keep lot of tools and chemicals in the cars, now we are able to track those too. Routing is much easier with the app, which is important for our Pest Control business, as we have lot of notes and comment for wach client.

Cons

Invoicing would be a nice feature to have!

Response from E-Software

Thanks Attila, we are working on the invoicing as promised!

Norbert E.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great control over your schedule

Reviewed on 2019/12/19

Great upgrade from working manually on papers and entering the work orders in the evening. Now most...

Great upgrade from working manually on papers and entering the work orders in the evening. Now most of the job is done by the technicians: photos and what parts they used. It saves a lot of time!

Pros

Seeing the technicians, where and what they are working on and also being able to track inventory.

Cons

Nothing really, it fits our current needs, it covers our operations.

Showing 5 reviews of 6 Read all reviews

Repair-CRM FAQs

Below are some frequently asked questions for Repair-CRM.

Repair-CRM offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Subscription
  • Free Trial: Available

$25 per user per month

We do not have any information about Repair-CRM features

Repair-CRM has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Repair-CRM supports the following languages:

English

Repair-CRM supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Repair-CRM has

Repair-CRM offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Repair-CRM.