About SeamlessDesk

SeamlessDesk is an affordable cloud-based service desk software. Respond to tickets with Help Desk, manage assets with Asset Manager, publish support articles with Knowledge Base, and much more. SeamlessDesk allows you to achieve your company's service objectives with intuitive and fully-featured software. Unlike other service desk software solutions, SeamlessDesk does not restrict you with high priced plans in order for you to access the features you want or need.

Pricing starting from:

US$25,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of SeamlessDesk

- Affordable Service Desk software for internal IT departments with flexible, simple pricing.
- Fully featured help desk ticking tool with a deep integration with the organization's assets.
- Asset management tool with unlimited custom fields and assets without charging extra.
- Customizable knowledge base where you can publish support articles.
- Several other features, like contract management, vendor management, software management, project management, etc. included.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 4 others, India, Japan, Mexico, United States

Supported Languages

English

Pricing starting from:

US$25,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

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Features

Total features of SeamlessDesk: 125

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automated Routing
  • Barcode / Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Bug Tracking
  • CMDB
  • Calendar Management
  • Call Center Management
  • Change Management
  • Charting
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting / Notes
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Customer Complaint Tracking
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Deadline Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Email Templates
  • Equipment Maintenance
  • Equipment Tracking
  • Feedback Management
  • Fixed Asset Management
  • Help Desk Management
  • Historical Reporting
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inspection Management
  • Interaction Tracking
  • Interaction Tracking
  • Inventory Management
  • Inventory Tracking
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Location Tracking
  • Macros/Templated Responses
  • Maintenance Management
  • Maintenance Scheduling
  • Milestone Tracking
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Multi-Location
  • Multiple Projects
  • Network Monitoring
  • Patch Management
  • Percent-Complete Tracking
  • Performance Metrics
  • Personalization
  • Portfolio Management
  • Prioritization
  • Problem Management
  • Product Roadmapping
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Resource Management
  • Scheduled / Automated Reports
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Single Sign On
  • Social Media Integration
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Supports Scrum
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Text Editing
  • Third Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Uptime Reporting
  • User Management
  • Workflow Configuration
  • Workflow Management

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Reviews

Overall rating

4,6 /5
(30)
Value for Money
4,8/5
Features
4,5/5
Ease of Use
4,8/5
Customer Support
4,8/5

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Showing 5 reviews of 30
Jeffrey N.
Overall rating
  • Industry: Mining & Metals
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Service Desk software if you care about associating assets to tickets

Reviewed on 2020/08/28

They have been great to work with. They communicate very well and always have the answers when I...

They have been great to work with. They communicate very well and always have the answers when I need help.

Pros

The most powerful features that SeamlessDesk offers is the Help Desk (ticketing system) and Asset Management. SeamlessDesk does a fantastic job tying these two together. It is incredibly simple to associate tickets to end-user assets. By doing that, it allows the team to identify issues and quickly solve problems. I have used several Service Desk solutions in the past, and SeamlessDesk is by far the most intuitive and powerful when it comes to asset management and ticketing.

Another huge positive for SeamlessDesk is its affordable price. Most companies would charge $60 to $100 per agent for the level of features and functionality that SeamlessDesk offers for 1/3 of the cost. They don't have different pricing tiers, and their pricing is straightforward. If you need an affordable yet powerful Service Desk solution, I haven't been able to find anything better than SeamlessDesk.

Lastly, I would like to mention SeamlessDesk's customer support. They have been truly amazing. They are super quick to respond and have the answers that I need to solve my problem. You don't have to jump through hoops to get your issue solved, and they are very engaging. I have gone days without an answer with other Service Desk companies, but SeamlessDesk is on the ball when it comes to supporting their users and taking care of their problems.

Cons

SeamlessDesk says that the software is a "Service Desk" software solution, but it lacks a few traditional Service Desk features and capabilities. When engaging with their support, they have made it clear that they plan to add these additional features in the coming months so that their platform offers similar services that some of their competitors offer—they even provided me with a roadmap so that I know when those features will be released.

Sonja V.
Overall rating
  • Industry: Government Administration
  • Company size: 501-1 000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Product is simple enough for our users, but goes beyond a ticketing system

Reviewed on 2020/12/16

We couldn’t be more pleased with the product and support. The response time is fast and support has...

We couldn’t be more pleased with the product and support. The response time is fast and support has been extremely open to product requests for us. The product is simple enough for our users, but goes beyond a ticketing system to meet the needs of our admin staff. The Projects module is a big hit for our teams implementing infrastructure and large scale software products. The transparency on these projects has really helped us collaborate resources. In addition, there is a "contracts" module that allows us to track software maintenance contracts and has the ability to tie assets and vendors to those specific contracts.

Pros

The collaboration and transparency across our IT staff has increased dramatically. The ability to assign multiple tickets and assets to ONE ticket is a game changer and the built in "task scheduler" allows our technicians to stay on track.

Cons

There is nothing not to like. Support is quick to respond and open to product changes to meet the needs of individual organizations.

Don R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Customer Service and Excellent Response Time

Reviewed on 2021/03/05

Pros

Communicating with our customers for support issues is critical for our business. We recommended features to the Seamless Desk team, thinking our requests would be put in a queue for future development consideration.

I was pleasantly surprised when the SD Team not only considered our feature requests, but implemented them in a matter of hours.

It's clear that the SD Team wants to make this the best product possible. The fact that they listen to their customers, and respond quickly to our needs, is refreshing. Great job and a great and powerful tool.

Cons

I'm sure there are a few additional features we'll recommend along the way.

Haris H.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Worst onvestment ever and worst customer care ever

Reviewed on 2019/11/12

Avoid it, no u dersta dong for users, eager for money and do not care for customers

Avoid it, no u dersta dong for users, eager for money and do not care for customers

Pros

Nothing, biggest dissapointment ever, huge problems with customer care and lack of communicatio and u drestanding

Cons

Customer care, avoid this software! Do not try to communicare with them because they do not care, they care only for money

Response from Seamless Desk

Hello Haris,

We are sorry that you had a bad experience with our software. We were looking through our customers and we are not able to find any account with your name or company. Can you let us know what email you registered with us?

Jonathon S.
Overall rating
  • Industry: Chemicals
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Seamless Desk

Reviewed on 2020/12/16

Pros

Seamless desk has all the basic features of a help desk platform that is easy to set up, use, and manage. During our trial and implementation support has been fantastic! Problems, concerns and questions get resolved in a a timely manner. The company is very open with where they are headed as far as future development and very receptive to ideas and input from customers.

Cons

Seamless desk is a relatively new platform, as such it isn't a swiss army knife IT solution. It does a good job managing tickets and assets but does not include other ITSM concepts such as Change Management, Problem Management, Incident Management, etc. With that being said they are coming. They have outlined a plan to include all those features in the coming months. If you are a large IT organization looking for an ITSM platform this isn't ready yet.

Showing 5 reviews of 30 Read all reviews

SeamlessDesk FAQs

Below are some frequently asked questions for SeamlessDesk.

SeamlessDesk offers the following pricing plans:

  • Starting from: US$25,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

SeamlessDesk offers a free plan for small organizations with one Agent. Paid plans start at $25 per agent per month, and there are three flexible billing options available.

We do not have any information about SeamlessDesk features

SeamlessDesk has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

SeamlessDesk supports the following languages:

English

SeamlessDesk supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SeamlessDesk integrates with the following applications:

TeamViewer

SeamlessDesk offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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