Userlytics

Cloud-based usability testing platform for digital assets

About Userlytics

Userlytics is a cloud-based usability testing platform which helps small to large businesses test various digital assets such as websites, applications, prototypes, competitors, and more. The solution enables users to optimize the entire customer journey by defining the target audience based on country, gender, age, education, employment, and income.

Userlytics’ skipping logic module allows administrators to define sequences of questions based on answers provided by testers. Features include annotations, privacy protection, customizable invitation widgets, UX test preview, video transcriptions, and more. The platform comes with screener functionality, which enables teams to ask a series of questions to qualify or disqualify participants. Userlytics lets enterprises generate different types of tests, including verbal tasks, single/multiple choice, ratings-based and open-ended.

Userlytics offers insight into assessment results based on several usability metrics such as time on task, System Usability Scale (SUS), success/failure ratios, Net Promoter Score (NPS), and more. Userlytics allows businesses to hire testers by creating and sharing recruitment links with potential participants. The platform integrates with various third-party applications including Adobe XD, TestFlight and Google Play Console.


Images

Userlytics Software - Userlytics Dashboard
Userlytics Software - Userlytics Session / Sentiment Analysis
Userlytics Software - Moderated Session
Userlytics Software - Userlytics Mobile Study
Userlytics Software - Metrics / AI UX Analysis
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Userlytics video
Userlytics Software - Userlytics Dashboard
Userlytics Software - Userlytics Session / Sentiment Analysis
Userlytics Software - Moderated Session
Userlytics Software - Userlytics Mobile Study
Userlytics Software - Metrics / AI UX Analysis

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Userlytics

4,6 (48)
VS.

Starting Price

US$69,00
year
US$49,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

56
48

Integrations

No integrations found
No integrations found

Ease of Use

4,5 (48)
5,0 (7)

Value for Money

4,7 (48)
5,0 (7)

Customer Service

4,9 (48)
5,0 (7)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,6 /5
(48)
Value for Money
4,7/5
Features
4,4/5
Ease of Use
4,5/5
Customer Support
4,9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 48
Maksym
Maksym
Overall rating
  • Industry: Information Services
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

10 Out of 10, absolutely love it

Reviewed on 2024/03/08

Userlytics has been a true game-changer for our testing initiatives. With exceptional customer...

Userlytics has been a true game-changer for our testing initiatives. With exceptional customer support, a comprehensive feature set, and top-notch participant quality, they have earned our highest recommendation. We give them a perfect 10 out of 10 and urge anyone in need of a testing platform to give them a try.

Pros

We transformed our approach in testing. They providing outstanding customer support, their team is always ready to assist with a level of professionalism and efficiency that is second to none.

We used usability testing, prototype evaluation. Platform is incredibly user-friendly, making it easy for even novices to navigate and utilize effectively.

One of the most impressive aspects of Userlytics is extensive pool of participants ensures that we receive diverse and insightful feedback, enabling us to make informed decisions.

Cons

We absolutely love it. For our company no cons.

Mike
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A more reasonable alternative to the biggest players.

Reviewed on 2023/03/31

Our rep has been helpful and attentive, and the tool meets the UI and feature requirements of all...

Our rep has been helpful and attentive, and the tool meets the UI and feature requirements of all its competitors for a really reasonable price tag.

Pros

There are a lot more UX testing tools and platforms out there these days than the days of Usertesting and UserZoom being the only players. But many of them offer only a couple types of tests, or force you into a type of workflow. We chose Userlytics because it most closely resembles the "big boys" in terms of feature set (in fact, I get more types of quant tests than I did with UserZoom) for a much smaller price tag. I also like that tasks can go un-recorded for participants' privacy. This was a near-essential feature for getting the tool approved.

Cons

We're still pretty new on the platform, but I haven't had a lot to complain about. Sentiment analysis is not activated by default and I'm afraid it might be extra so I haven't pursued it.

Alternatives Considered

Lyssna, Maze and Optimal Workshop

Reasons for Choosing Userlytics

Primarily we switched for price reasons. As a small team, the unlimited pricing of UZ did not benefit us that much compared to the more flexible credits of Userlytics.

Switched From

UserZoom

Reasons for Switching to Userlytics

It met our needs for the types of studies we wanted to run and the cost savings we needed.
rachid
Overall rating
  • Industry: Arts & Crafts
  • Company size: 501–1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

userlytics on of the user softawre that i didn't like to much

Reviewed on 2023/02/16

it was a bad experience for sure

it was a bad experience for sure

Pros

well ther is not much i did like nut i like the website menu

Cons

i did like least that doesn't work for the residence out of the USA

Krista
Krista
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly and efficient

Reviewed on 2022/01/26

I really enjoy Userlytics. Aside from the user-friendly and efficient platform, the customer...

I really enjoy Userlytics. Aside from the user-friendly and efficient platform, the customer service team is 10 stars out of 5. They are always willing to help me set anything up in such a timely manner - and so nice!!

Pros

The software's interface makes setting up the test, reading and reporting out a breeze. Simple functionality makes something like a robust test just a little bit easier.

Cons

The transcription that is based off of audio is left to be desired and often not able to be used. As a result, we do spend extra time translating ourselves for each panel result.

Alternatives Considered

Userbrain and UserTesting

Reasons for Choosing Userlytics

Pricing and not as strong of a platform as Userlytics for reading results.

Switched From

UserTesting
Jennifer
Overall rating
  • Industry: Computer Software
  • Company size: 501–1 000 Employees
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 9.0 /10

Userlytics is a robust and inexpensive testing platform

Reviewed on 2021/07/09

Userlytics is a robust and inexpensive testing platform that meets our needs as a software company.

Userlytics is a robust and inexpensive testing platform that meets our needs as a software company.

Pros

Creating a study with Userlytics is easy; the interface walks you through each step of the process. Some highlights include the templates that are available for common usability questions and the in-browser testing option for participants.

Cons

We use our own participants for testing and some have difficulty navigating the testing platform when reviewing prototypes.

Alternatives Considered

PlaybookUX and UserTesting

Reasons for Switching to Userlytics

It seemed to have the same core features at a fraction of the price.
Showing 5 reviews of 48 Read all reviews

Userlytics FAQs

Below are some frequently asked questions for Userlytics.

Userlytics offers the following pricing plans:

  • Starting from: US$69,00/year
  • Pricing model: Subscription
  • Free Trial: Available

Custom project – $99 per participant Enterprise – $69 per participant Limitless - $69,000 unlimited participants & concurrent studies

Userlytics has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Userlytics supports the following languages:

Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, Finnish, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish, Traditional Chinese

Userlytics supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations Userlytics has

Userlytics offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Userlytics.