About ThinkOwl

ThinkOwl is a cloud-based helpdesk solution which helps small to large businesses streamline and manage customer service operations. ThinkOwl is an artificial intelligence (AI)-based platform which collects and analyzes customer interactions across different channels such as email, live chat, instant message, Facebook and Twitter.

ThinkOwl comes with a case management module, which automatically assigns complex cases to expert agents and allows teams to automate routine tasks, as well as create custom workflows. Features include document management, event-based automation, a knowledge base, configurable dashboards, multiple service desks, and more. ThinkOwl enables administrators to create a personalized self-service portal with a custom brand theme and a centralized database of FAQs, case resolutions and customer interactions.

ThinkOwl’s reporting functionality enables users to get real-time insight into operations via key performance metrics across topics, teams and channels. Users can add widgets to create custom dashboards, layouts and reports. The platform supports integration with various third-party systems via an application programming interface (API).

Pricing starting from:

N/A

  • Free Trial
  • Free Version
  • Subscription

Devices

Business size

S M L

Markets

Australia, Germany, India, Japan, United States

Supported Languages

English, German, Japanese

Pricing starting from:

N/A

  • Free Trial
  • Free Version
  • Subscription

Images

ThinkOwl chat customization
ThinkOwl inbox
ThinkOwl reporting
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ThinkOwl video
ThinkOwl video
ThinkOwl video
ThinkOwl screenshot: ThinkOwl chat customization ThinkOwl screenshot: ThinkOwl inbox ThinkOwl screenshot: ThinkOwl reporting

Features

Total features of ThinkOwl: 41

  • API
  • Action Management
  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Call Center Management
  • Case Management
  • Chat/Messaging
  • Collaboration Tools
  • Content Management
  • Contract/License Management
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Dashboard
  • Document Management
  • Document Storage
  • Email Management
  • Feedback Management
  • Full Text Search
  • Inbox Management
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Performance Metrics
  • Predictive Analytics
  • Real-Time Chat
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Text Analysis
  • Ticket Management
  • Work Order Management
  • Workflow Configuration
  • Workflow Management

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ThinkOwl FAQs

Below are some frequently asked questions for ThinkOwl.

ThinkOwl offers the following pricing plans:

  • Pricing model: Free, Subscription
  • Free Trial: Available

Silver – $0 per seat per month (Max. 5 Agents) Gold – $49 per seat per month billed monthly or $42 per seat per month billed yearly Platinum – $89 per seat per month billed monthly or $79 per seat per month billed yearly Diamond – $149 per seat per month billed monthly or $129 per seat per month billed yearly

We do not have any information about ThinkOwl features

ThinkOwl has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

ThinkOwl supports the following languages:

English, German, Japanese

ThinkOwl supports the following devices:

We do not have any information about what integrations ThinkOwl has

ThinkOwl offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for ThinkOwl.