About UXCam

UXCam is a cloud-based user experience (UX) solution that helps businesses of all sizes optimize app functionality by recording and analyzing every user micro-interaction. Key features include activity monitoring, behavior analysis, data export, offline recording, data visualization, and reporting.

You can replay specific sessions to monitor a user's journey, and identify and track issues. The analysis doesn't stop there though: Drill down on user, heatmap, funnel, event, and issue analytics with our advanced filters and segmentation options.

Some sessions will be highlighted automatically for you to review if they resulted in frustrated users — thanks to frustration signals like rage taps. Our heatmaps can be viewed per screen and device, but also by gesture type.

UXCam integrates with several third-party platforms, such as Mixpanel, Crashlytics, Google Analytics, Amplitude, and Adobe Analytics.

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

Afghanistan, Albania, Algeria, American Samoa, Andorra and 224 others

Supported Languages

English

Pricing starting from:

Not provided by vendor

  • Free Version
  • Free Trial
  • Subscription

Images

UXCam Software - Session Replay
UXCam Software - Session replay & auto-captured user frustration signals
UXCam Software - Filterable Heatmaps
UXCam Software - Crahes & Bugs auto-captured
UXCam Software - User journeys
UXCam Software - Funnel analytics
UXCam Software - Custom event analytics
View 8 more
UXCam video
UXCam Software - Session Replay
UXCam Software - Session replay & auto-captured user frustration signals
UXCam Software - Filterable Heatmaps
UXCam Software - Crahes & Bugs auto-captured
UXCam Software - User journeys
UXCam Software - Funnel analytics
UXCam Software - Custom event analytics

Features

Total features of UXCam: 37

  • A/B Testing
  • API
  • Activity Dashboard
  • Alerts/Escalation
  • Behavior Tracking
  • Cohort Analysis
  • Commenting/Notes
  • Conversion Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Engagement Tracking
  • For Mobile
  • Funnel Analysis
  • Heatmaps
  • In-App Events Tracking
  • Issue Tracking
  • Monitoring
  • Performance Metrics
  • Predictive Analytics
  • Push Notifications
  • Real Time Data
  • Reporting/Analytics
  • Retention Tracking
  • Screen Activity Recording
  • Search/Filter
  • Single Sign On
  • Third-Party Integrations
  • Trend Analysis
  • Usability Testing
  • User Journeys
  • User Management
  • User Research Analysis
  • Visitor Tracking
  • Visual Analytics

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Reviews

Overall rating

4,6 /5
(22)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,8/5
Customer Support
5,0/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 22
Bernardo
Bernardo
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best software ever

Reviewed on 2020/04/20

Good experience I wouldn't say that's there strongest point but since I've used it I dropped GA or...

Good experience I wouldn't say that's there strongest point but since I've used it I dropped GA or Mixpanel

Pros

That it shows me exactly what went wrong instead of having to figure it out with data points

Cons

That very very seldomly I can't access the video even though the user session shows it has benn uploaded.

Janaki Ram
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great way to "see" user behavior

Reviewed on 2019/08/07

We develop mobile apps that help consumers when there are many choices to be made on a regular...

We develop mobile apps that help consumers when there are many choices to be made on a regular interval. For example prepaid mobile plans in India. Using UXCam, we observe users behavior within our apps. It is very helpful to understand what features are confusing them most and what users "expect" from a certain screen.

By using sessions tagged with crashes, we could see user behavior before certain crashes and fix them.

Pros

Just having the ability to "see" what the user is doing is great. Heatmaps are a very useful feature too. With them we could discover if a lot of users are clicking on the wrong places. Automatic tagging of activities in the playback is helpful too. We can shift to whichever activity is more important for us. If a user has multiple sessions, we can watch all of them together to understand the behavior as a single flow.

Cons

Clicks are not preserved when we download videos and share.

Anya
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Indispensable

Reviewed on 2020/06/19

Pros

UxCam provides instant insight into customer behavior in the app. With the help of this tool, we were able to identify numerous bugs and points of user confusion. Our users are older adults who often engage with technology in unpredictable ways which they have difficulty articulating. This "big-brother spying eye" allows us to see what users are actually doing vs what they say they are doing, augmenting user testing and high-level analytics. Absolutely indispensable.

Cons

The most interesting longer sessions often don't get recorded, or get delayed. That's very unfortunate.

Sangyun
Overall rating
  • Industry: Entertainment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Listen user's voice directly using UXCam

Reviewed on 2019/06/26

Users don't tell us their experience easily. With UXCam, we caught user's hidden voice. Detailed...

Users don't tell us their experience easily. With UXCam, we caught user's hidden voice. Detailed screen recording let us know what components users like and dislike.

Pros

Video recording, detailed session tracking, screen heatmap
Very easy to set up
Supports react-native
Rapid customer service

Cons

Detailed event analytics is less powerful.

Warren
Overall rating
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Finding the User Journey with outstanding support

Reviewed on 2020/06/23

Our company is creating a new way of generating a user interfaces from sentences. So, understanding...

Our company is creating a new way of generating a user interfaces from sentences. So, understanding the user journey through an interface is a crucial aspect of our business.

Pros

UXCam had me at the Sankey diagram: a concise picture of how users flow through an interface. Nothing compares to the the real-time feel playing back user sessions, seeing gestures while looking at our logged events scrolling through the timeline.

In one case we found a bug in our code where a hidden view was blocking user gestures on another view. For that bug alone, UXCam paid back our year's subscription.

The manual setup for Carthage was pretty easy. Support for tracking down issues was fast and personal to the point of suggesting which line of our example code to fix.

Cons

We did experience a performance hit when we requested high resolution screen recording. But, toggling to low resolution on the dashboard immediately fixed the problem -- no update needed!

Would be nice to have a bit more control in setting up milestone events (such as Touch, Talk, Type) and which view controllers to ignore for the a more concise Sankey diagram.

Showing 5 reviews of 22 Read all reviews

UXCam FAQs

Below are some frequently asked questions for UXCam.

UXCam offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Free Plan: • 10,000 monthly sessions • 10,000 video recordings • 1-month data retention • 1 user license • Limited access to features Premium Plan: • Custom monthly sessions • 3-month data retention • Unlimited user licenses • Access to all features Enterprise Plan: • Contact UXCam for custom plans Contact UXCam App Analytics for further pricing information.

UXCam has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

UXCam supports the following languages:

English

UXCam supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

UXCam integrates with the following applications:

Adobe Analytics, Amplitude, Crashlytics, Firebase, Google Analytics 360, Intercom, Mixpanel, Segment

UXCam offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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