EV Service Manager

EV Service Manager

IT service management solution for businesses of all sizes

About EV Service Manager

EV Service Manager, by EasyVista, is a cloud-based IT service management (ITSM) solution, which assists organizations of all sizes with incident tracking and task management. Key features include trend analysis, request fulfillment, financial management, and reporting.

EV Service Manager comes with a graphical process designer that enables coordinators to configure business rules, schedule tasks, and streamline multiple operations among team members. With the asset management module, users can track procurement, monitor inventory and stock consumption, as well as manage licenses and expiration dates associated with entities. Plus, managers can use the project management features to assign incoming tickets to agents and track the progress of ongoing tasks.

The API sets offered by EV Service Manager lets users integrate the system with multiple third-party platforms, such as Bomgar, Solarwinds, Trello, WordPress, Salesforce, Slack, Skype, Oracle, Splunk, and more. The self-service portal enables end users to submit issues, search the knowledge base, and connect with support teams. The solution also helps administrators monitor service level agreements and perform root cause analyses to identify and resolve incidents.


Images

EV Service Manager Software - EV Service Manager change requests
EV Service Manager Software - EV Service Manager dashboard
EV Service Manager Software - EV Service Manager trend analysis
EV Service Manager Software - EV Service Manager graphic process designing
EV Service Manager Software - EV Service Manager requests
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EV Service Manager video
EV Service Manager Software - EV Service Manager change requests
EV Service Manager Software - EV Service Manager dashboard
EV Service Manager Software - EV Service Manager trend analysis
EV Service Manager Software - EV Service Manager graphic process designing
EV Service Manager Software - EV Service Manager requests

Not sure about EV Service Manager? Compare with a popular alternative

EV Service Manager

3,3 (12)
VS.
Highly reviewed

Starting Price

US$999,00
year
£45,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

31
128

Integrations

7
29

Ease of Use

2,9 (12)
4,6 (35)

Value for Money

3,7 (12)
4,6 (35)

Customer Service

3,6 (12)
4,7 (35)
Green rating bars show the winning product based on the average rating and number of reviews.

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4,7
#1 Alternative to EV Service Manager
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Cherwell Service Management

4,3
#2 Alternative to EV Service Manager
Cherwell Service Management is a web-based IT service management system with codeless architecture, ITIL-verified...

ServiceNow

4,5
#3 Alternative to EV Service Manager
ServiceNow is an IT service application platform-as-a-service provider that offers a range of ITSM products to ...

Track-It!

4,0
#4 Alternative to EV Service Manager
Track-It! is a help desk software and asset management application designed to help small to medium sized companies...

Reviews

Overall rating

3,3 /5
(12)
Value for Money
3,7/5
Features
3,4/5
Ease of Use
2,9/5
Customer Support
3,6/5

Already have EV Service Manager?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 12
Verified Reviewer
Overall rating
  • Industry: Mining & Metals
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Complete ITSM tool easy to implement and use

Reviewed on 2023/01/26

We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has...

We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available.

Pros

Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available.

Cons

Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons.

Chris
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Very Flexible to a fault

Reviewed on 2019/12/18

We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge...

We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are.

Pros

The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work.

Cons

There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL.

Alternatives Considered

Cherwell Service Management and ServiceNow

Reasons for Choosing EV Service Manager

Needed something more up-to-date and full-featured.

Reasons for Switching to EV Service Manager

Cherwell wasn't very responsive and ServiceNow was really expensive for the same features.
Michael
Michael
Overall rating
  • Industry: Higher Education
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

EV Review

Reviewed on 2019/12/18

Poor - The interface and trying to get it develop was very difficult. We had to hire an outside...

Poor - The interface and trying to get it develop was very difficult. We had to hire an outside vendor (FMX) to get it to a point it was usable. This was a pretty big cost for the university to absorb. EV should have been better prepared to support their own products.

Pros

Workflow editor - Like the interface and having all the icons close to the work space.

Cons

Functionality - The interface is clunking and hard to navigate, even for my IT staff. The learning curve to use the interface and navigate around is quite lengthily. This hurt us as an organization, as people were discourage to use it.

Jeff
Overall rating
  • Industry: Utilities
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Easy Vista Review

Reviewed on 2020/01/08

It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from...

It gets the job done, it is, It's pretty easy to use, it's web-based so that you can get to it from anywhere, it's relatively quick to refresh as compared to other web applications, It is highly customizable, to fit the needs of any organization
Ours is a couple of versions old, so I do not know what is fixed or changed in the future additions, but i hear from our vendor that it has major updates and i can't wait to see them

Pros

It's pretty easy to use, it's web-based so that you can get to it from anywhere, its relatively quick to refresh as compared to other web applications

Cons

Application time out settings are across the board, there needs to be a separate timeout for HelpDesk user that are in it all-day

Jesslyn
Overall rating
  • Industry: Legal Services
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great for non-programmers

Reviewed on 2019/12/16

Pros

I love the fact that unlike some other offerings, you do not have to be a programmer to accomplish deep customization. We have done some customizations that we would never have been able to do on our previous platform.

Cons

I do not agree and never liked the fact that there are more than one UI (Service Manager & Service Apps) and that EV makes it (very) hard to connect and integrate the two. IMO, they should just be combined
The UI is static and doesn't accommodate larger monitors well at all so you cannot adjust columns sizes.
The reporting deficiencies forced us to invest in PowerBI for reporting.

Showing 5 reviews of 12 Read all reviews

EV Service Manager FAQs

Below are some frequently asked questions for EV Service Manager.

EV Service Manager offers the following pricing plans:

  • Starting from: US$999,00/year
  • Pricing model: Subscription
  • Free Trial: Available

Contact EasyVista for pricing details.

EV Service Manager has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

EV Service Manager supports the following languages:

English, French, German, Italian, Portuguese, Spanish

EV Service Manager supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

EV Service Manager integrates with the following applications:

Flow, Microsoft Power Automate, Slack, Splunk Cloud, Trello, WordPress, Zapier

EV Service Manager offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for EV Service Manager.