EV Service Manager
EV Service Manager
About EV Service Manager
EV Service Manager, by EasyVista, is a cloud-based IT service management (ITSM) solution, which assists organizations of all sizes with incident tracking and task management. Key features include trend analysis, request fulfillment, financial management, and reporting.
EV Service Manager comes with a graphical process designer that enables coordinators to configure business rules, schedule tasks, and streamline multiple operations among team members. With the asset management module, users can track procurement, monitor inventory and stock consumption, as well as manage licenses and expiration dates associated with entities. Plus, managers can use the project management features to assign incoming tickets to agents and track the progress of ongoing tasks.
The API sets offered by EV Service Manager lets users integrate the system with multiple third-party platforms, such as Bomgar, Solarwinds, Trello, WordPress, Salesforce, Slack, Skype, Oracle, Splunk, and more. The self-service portal enables end users to submit issues, search the knowledge base, and connect with support teams. The solution also helps administrators monitor service level agreements and perform root cause analyses to identify and resolve incidents.
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Reviews
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- Industry: Mining & Metals
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Complete ITSM tool easy to implement and use
Reviewed on 2023/01/26
We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has...
We used the tool in lat 7 years passing from old GUI to the most recent one. Overall experience has been positive. Features list on GetApp is wrong or not updated, since several features are available.
Pros
Modern user interface, no need to code to setup even complex workflows, out of the box ready to use workflows and data structures allow a mid sized company to execute and run in an acceptable time. Multi language interface is a plus. Email integratio can help comunications with users. On prem solution available.
Cons
Knowledge base and knowlege management is limited. Support from Easyvista is slow. Few integrations with other tools. Responsive service app UI is really a cons.
- Industry: Health, Wellness & Fitness
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Very Flexible to a fault
Reviewed on 2019/12/18
We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge...
We have seen the product grow in the 4 years we've had it. The current version, Oxygen, is a huge leap from where we started with our implementation. We needed a full-featured ITSM and this software definitely fits the bill at a lower cost than some of the competitors. However, we chose to save money on implementation and did a lot on our own. If we had spent more money and time with the implementation team, we might have had an easier road to where we are.
Pros
The software is very flexible and has many features. You can make it do what you want it to do, for most things, with some work.
Cons
There are a lot of things to configure and arrange in the software, so it can be overwhelming and confusing at times. They advertise "codeless", but to be a power user, you need to know some SQL.
Reasons for Choosing EV Service Manager
Needed something more up-to-date and full-featured.Reasons for Switching to EV Service Manager
Cherwell wasn't very responsive and ServiceNow was really expensive for the same features.- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
A feature rich ITSM tool
Reviewed on 2024/12/16
It has been a very positive on boarding experience with Service Manager, with seamless logon via...
It has been a very positive on boarding experience with Service Manager, with seamless logon via SSO and easy to use queries to get up and running in managing tickets and raising change requests. The vendor provides software updates and support
Pros
The software offers a comprehensive way to manage incidents and service requests that are logged via the EV self service module. The web app has a clean interface with a good use of colours to make it easy to see the type of ticket raised and its SLA. A good feature is that within a ticket on Service Manager, you can easily access the end users information and also see additional details like the tickets they have raised in the past. There is a wealth of back-end integrations and development opportunities to expand the software to work with APIs and 3rd party systems
Cons
When some tickets are logged with embedded images/HTML content, it doesn't seem to render properly and can thus make it difficult to triage an incident or request because you cannot read what was raised
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
EasyVista isn’t so Easy
Reviewed on 2022/11/24
I liked the latest versions we used but only somewhat. It had button layout and GUI that was not...
I liked the latest versions we used but only somewhat. It had button layout and GUI that was not intuitive at all. Not mobile device friendly. Would not recommend.
Pros
They improved the versions of the software yearly. It did improve in speed and functionality but it took awhile to implement.
Cons
It was very hard to configure and took a lot of time. Almost requiring a software developer for this purpose only.
- Industry: Food Production
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
EasyVista wasn't always Easy
Reviewed on 2024/11/06
I used an older version of the EasyVista service manager, which had a number of issues. A lot of...
I used an older version of the EasyVista service manager, which had a number of issues. A lot of those have been solved in a newer version, but the licensing cost was just a bit too excessive to warrant
Pros
EasyVista's ticketing system worked very well, giving us a lot of options to change how we interacted with the system.
Cons
There were some features that were hard to use, specifically the asset management portion.
EV Service Manager FAQs
Below are some frequently asked questions for EV Service Manager.Q. What type of pricing plans does EV Service Manager offer?
EV Service Manager offers the following pricing plans:
- Starting from: US$999.00/year
- Pricing model: Subscription
- Free Trial: Available
Contact EasyVista for pricing details.
Q. Who are the typical users of EV Service Manager?
EV Service Manager has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does EV Service Manager support?
EV Service Manager supports the following languages:
English, French, German, Italian, Portuguese, Spanish
Q. Does EV Service Manager support mobile devices?
EV Service Manager supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does EV Service Manager integrate with?
EV Service Manager integrates with the following applications:
Flow, Microsoft Power Automate, Slack, Trello, WordPress, Zapier
Q. What level of support does EV Service Manager offer?
EV Service Manager offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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