About RingDNA

ringDNA is a cloud-based sales engagement platform designed to help Salesforce users manage leads, identify revenue-generating channels, and analyze performance. Features include lead prioritization, real-time recommendations, workflow automation, reporting, call monitoring, and transcription.

ringDNA lets sales teams schedule emails, calls, and text messages to outreach customers and track interactions through recorded contact history. Inbound sales teams can track marketing campaigns with high call volumes, prepare call logs, and route calls to agents via a drag-and-drop IVR interface. With the guided selling solution, businesses can create sales playbooks and discover customers' touchpoints, talk time, and email open rates through performance metrics.

The AI-powered application performs conversion-focused keyword searches during calls and provides alerts for competitor mentions, objections, or any critical sales conversation. The dashboard enables supervisors to view call connection rates, measure calls to opportunity and win ratio, and identify high-performing voicemail drop messages and peak calling times. ringDNA also offers integration with various third-party platforms such as Twitter, Google Ads, Yelp, LinkedIn, and more.

Devices

Business size

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Features

Total features of RingDNA: 103

  • 360 Degree Feedback
  • AI/Machine Learning
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Attribution Modeling
  • Auto-Dialer
  • Automatic Call Distribution
  • Business Process Automation
  • CRM
  • Calendar Management
  • Call Center Integration
  • Call Conferencing
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Tagging
  • Call Tracking
  • Call Tracking Metrics
  • Call Transcription
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Channel Management
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Contact Management
  • Content Delivery
  • Content Management
  • Contextual Guidance
  • Contract/License Management
  • Conversion Tracking
  • Customer Database
  • Dashboard
  • Data Management
  • Document Management
  • Employee Activity Monitoring
  • Engagement Analytics
  • Event Tracking
  • Event Triggered Actions
  • Field Sales Management
  • For Sales Teams/Organizations
  • Goal Management
  • IVR / Voice Recognition
  • Interaction Tracking
  • Keyword Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Learning Paths/Tracks
  • Meeting Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Natural Language Processing
  • On-Demand Recording
  • Onboarding
  • Opportunity Management
  • Performance Management
  • Performance Metrics
  • Presentation Tools
  • Prioritization
  • Prospecting Tools
  • Recording
  • Reporting/Analytics
  • Revenue Recognition
  • SIP Trunking
  • Sales Forecasting
  • Sales Onboarding & Training
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Scheduling
  • Sentiment Analysis
  • Softphone Software
  • Speech Recognition
  • Speech Synthesis
  • Strategic Planning
  • Task Management
  • Territory Management
  • Training Management
  • Unified Communications
  • User Management
  • Video Chat
  • Video Conferencing
  • VoIP Connection
  • Voice Mail
  • Voicemail Transcription
  • Workflow Management

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Reviews

Overall rating

4,5 /5
(13)
Value for Money
4,6/5
Features
4,5/5
Ease of Use
4,4/5
Customer Support
4,7/5

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Showing 5 reviews of 13
Alex C.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flawless, seamless ability to rip clear cold calls.

Reviewed on 2018/04/24

Pros

Interface allowed us to really integrate our phone sales process with salesforce, accurately logging information and helping clean up sales process.

Cons

Mandatory call dispositions can create hurdles when trying to do a lot of different things at wonce.

Anita M.
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

RingDNA Review

Reviewed on 2020/12/24

Overall, I like the software because productivity is increased. Following up with my customers is...

Overall, I like the software because productivity is increased. Following up with my customers is simplified because RingDNA works well with Salesforce. Click the customer's phone number in Salesforce and I am taken directly to RingDNA. I love it.

Pros

I like the way that RingDNA interfaces with Salesforce when dispositioning calls. I also appreciate being able to listen to the call afterward because RingDNA has the capability to record and annotate the calls and include the recording in Salesforce. I find that to be a great learning tool with my Medicare customers. Sometimes our customers are not easy to work with; having the recordings aids in getting a better understanding of the client's needs when he or she can't articulate well. This makes the follow-up call go smoother.

Overall, the call quality is clear and strong most of the time. The customers seldom complain that they cannot hear me or the call is fuzzy. As the end-user, the ability to suggest dispositioning codes to the company that I freelance for and then see RingDNA follow-through with the suggestions is refreshing.

The local presence feature is great. Customers, even myself, will not answer a call with a "strange" prefix.
If that number matches a familiar area code, we are most likely to answer the call. This feature has increased productivity and call follow-up is made easier. I find that if I use my assigned local phone number, I do not get as many callbacks.

Cons

The one thing that I find very annoying is the dropped calls. In the Medicare business, if we don't get permission to call a customer back, you pretty much have lost a lead. It is aggravating to be at the beginning of the call script and before you can get permission to call the customer back, the call drops. And even if you get the permission to call them back, it is sometimes next to impossible to reconnect with the customer.

The mandatory call dispositioning has caused me to lose valuable time because I can't move forward or receive any calls until I disposition the last call. I don't know if software configuration is the problem or not, but for some reason, I am finding duplicate leads in Salesforce when it is obvious that the customer only called once. I was told not to click on the customer's phone number which would take me directly to Salesforce and this would eliminate this issue, but it did not solve the problem. This causes a problem when my productivity is being measured. It appears that I did not convert the call when in actuality, it is a duplicate entry.

Tim E.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Almost there, needs a bit more development

Reviewed on 2021/02/04

meh. We switched from another sales engagement platform/dialer and i honestly want to go back.

meh. We switched from another sales engagement platform/dialer and i honestly want to go back.

Pros

good integration with salesforce. Has good call coaching tools that allow us to look for certain keywords and phrases while coaching.

Cons

very clunky. the dialer feels cheap and I hate that it has to be it's own little window open all the time. It's also constantly making me log back in. I also wish there was a mobile app.

Collin C.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

RingDNA is amazing!

Reviewed on 2015/07/08

I'm a VP of Sales for a SaaS startup in NYC, formerly head of sales training for another SaaS...

I'm a VP of Sales for a SaaS startup in NYC, formerly head of sales training for another SaaS startup in NYC (who had a $100MM exit in 2012). That being said, I have extensive experience running predominantly outbound sales organizations with some inbound needs as well. I've used Shoretel Sky (formerly M5), Avaya, InsideSales.com, Switch.co, Phone.com, and a few others I can't recall the names of. Simply put, I was never satisfied with any of those services even though many of them are considered top tier and very expensive. If you're working with Salesforce.com there is no better solution that I'm aware of than RingDNA. I came across these guys by luck of the draw through an article I read on Linkedin and they have a free trial version in the Google Chrome app store and within minutes I was using it from Salesforce and fell in love (and that's not even the full featured version). Not many products "sell themselves" but Kanwar (COO of RingDNA) knows what he's doing and takes the right approach by letting folks try the service risk free and ultimately you'll fall in love with it (especially if you've been suffering through the same types of headaches I was with other companies like InsideSales.com who just can't deliver what they promise). I could probably write a novel about all the great features but hopefully this review is enough to get you to try it out if you're shopping for a good telephony provider that has a seamless Salesforce.com integration and amazing reporting abilities. The setup was only a few minutes, no heavy training necessary, and the support you receive from them is pretty flawless. They even took care of a couple custom requests fairly quickly for us and have more coming down the pipeline soon. Highly recommend RingDNA to anyone dialing from Salesforce.com.

Avi T.
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Awesome Salesforce Telephony Solution

Reviewed on 2016/07/19

We've been using RingDNA for over a year now and With RingDNA, our team is reaching customers much...

We've been using RingDNA for over a year now and With RingDNA, our team is reaching customers much more often and best of all, administrating the solution is super lightweight, easy to manage, and literally takes 5 minutes to setup. I've used other solutions in the past and I'm so relieved to finally be using a solution that doesn't feel like a burden living in my salesforce environment.

Pros

Setting up a new user is so easy.

Showing 5 reviews of 13 Read all reviews

RingDNA FAQs

Below are some frequently asked questions for RingDNA.

RingDNA offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Please contact ringDNA for pricing details.

We do not have any information about RingDNA features

RingDNA has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages RingDNA supports

RingDNA supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

RingDNA integrates with the following applications:

Facebook, Gmail, Google Ads, Instagram, LinkedIn for Business, Microsoft Outlook, Salesforce Sales Cloud, Twitter, Zoom Meetings & Chat

RingDNA offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

Related categories

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