About MassageBook

MassageBook is a web-based business management solution designed to help massage therapists automate processes related to appointment scheduling, email marketing, and customer loyalty. Teams can use the website builder to streamline directory listing, online booking, gift certificates, and reviews.

Key features of MassageBook include client management, point of sale (POS), loyalty program, employee scheduling, treatment packages, performance metrics, financial management, and a client database. It offers client intake forms and SOAP notes, allowing users to maintain client records with information about anatomy and physiology. The platform comes with a secure database, which enables businesses to track the medical history of customers whilst maintaining compliance with HIPAA guidelines.

MassageBook lets users create custom deals for any service combinations and share promotions via email, social media, business websites, and the MassageBook Directory. Teams can set business rules to define service cities and areas to accept outcall appointments as per individual requirements.


Key benefits of MassageBook

  • MassageBook offers a scheduling calendar, which lets businesses manage client appointments and track details about allergies, medications, and SOAP notes in the database, ensuring an improved client experience.

  • An integrated marketing module allows massage centers to attract new clients and retain existing ones by creating template-based holiday sales or gift certificates.

  • MassageBook includes a website builder, which enables businesses to create SEO-enabled web pages and convert visitors into customers by displaying services on an online interface.

  • Through integration with various payment processing applications, MassageBook lets service providers accept various forms of payments including credit cards, gift certificates, and FSA cards directly on websites or during checkout.

  • With multi-staff management capabilities, administrators can handle the availability of in-call, outcall, and on-call employees and email clients about changes in schedules from within the platform.

  • Images

    MassageBook Software - MassageBook practice management
    MassageBook Software - MassageBook SOAP notes
    MassageBook Software - MassageBook promotions
    MassageBook Software - MassageBook electronic signature capture
    MassageBook Software - MassageBook client profile
    View 6 more
    MassageBook video
    MassageBook Software - MassageBook practice management
    MassageBook Software - MassageBook SOAP notes
    MassageBook Software - MassageBook promotions
    MassageBook Software - MassageBook electronic signature capture
    MassageBook Software - MassageBook client profile

    Not sure about MassageBook? Compare with a popular alternative

    MassageBook

    4,7 (330)
    VS.

    Starting Price

    US$19,99
    month
    No pricing found

    Pricing Options

    Free version
    Free trial
    Free version
    Free trial

    Features

    64
    6

    Integrations

    4
    No integrations found

    Ease of Use

    4,6 (330)
    4,0 (2)

    Value for Money

    4,7 (330)
    5,0 (2)

    Customer Service

    4,7 (330)
    4,0 (2)
    Green rating bars show the winning product based on the average rating and number of reviews.

    Alternatives

    Jane

    4,5
    #1 Alternative to MassageBook
    Jane is an artificial intelligence-enabled assessment platform designed to help medical facilities manage learning...

    StyleSeat

    4,0
    #2 Alternative to MassageBook
    StyleSeat is an online booking software for beauty and wellness professionals and their clients. Via the platform,...

    Salonist

    4,5
    #3 Alternative to MassageBook
    Let Salonist handle your administrative tasks, freeing you to concentrate on what matters most – delivering exceptional...

    Mailchimp Transactional Email

    4,5
    #4 Alternative to MassageBook
    Mailchimp Transactional Email (formerly Mandrill) is a scalable and affordable email infrastructure service, with all...

    Reviews

    Overall rating

    4,7 /5
    (330)
    Value for Money
    4,7/5
    Features
    4,4/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have MassageBook?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 330
    Erin
    Erin
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Pretty Impressed!

    Reviewed on 2022/08/26

    I am setting up my private practice to be a little more official. I tried massagebook a few years...

    I am setting up my private practice to be a little more official. I tried massagebook a few years ago when I wanted to focus on mobile massage, but ended up too busy at the spa to really get it off the ground. I just updated my profile, and now I am prepared to work for myself, and customize my business offerings, with the help of this software.

    Pros

    Everything was so simple to set up. Just follow prompts and add your info. I was a little confused here and there, but that has more to do with me than the software. I was able to accomplish so much in a short time. I was also able to add payment methods. I feel organized and prepared to share my profile now.

    Cons

    The only trouble I had was resolved super quick using the chat option. I was testing out booking through the webpage, from a client perspective. The option for add ons did not show up at the same point as services. I double and triple checked my profile and set up at this point. Everything seemed fine. But I thought the add ons could be listed along with the service options from the booking angle. I started a chat, and the rep was able to reassure me that if I moved along in the booking a bit more, that all of my add ons would be available. She was right and I stress panicked for no reason. She was super nice though. Ultimately, I'm glad that was my only hang up. I am familiar with how it shows up now.

    Kelly
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Essential for all Massage Businesses

    Reviewed on 2023/09/01

    Essential to growing my practice and for repeat business.

    Essential to growing my practice and for repeat business.

    Pros

    Amazingly easy interface for clients and for owner. Automatic appt reminders. Detailed client booking history. Fabulous support staff. Helped my business grow during covid due to the ease of online booking. Simple ways to get gift certificates.

    Cons

    They added in all the features that I had hoped they would add.

    Alternatives Considered

    Square Appointments

    Reasons for Choosing MassageBook

    MindBody didn't have the flexibility I needed for my hours and practice. Complicated interface

    Switched From

    Mindbody

    Reasons for Switching to MassageBook

    More options and easier and online better gift certificates

    Response from 2Book

    Hi Kelly! Thank you so much for this wonderful review. We're so glad we've been able to support you and your practice, and look forward to celebrating your continued success!

    Keith
    Keith
    Overall rating
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    Great features and functionality for a new therapist but... Experienced therapists it's...

    Reviewed on 2017/11/10

    The free version of the software is packed full of front line features including preset website,...

    The free version of the software is packed full of front line features including preset website, easy scheduler features and basic soap notes. Customer Services is eager to listen and the software is evolving. Does have some reporting capabilities and keeping track of clients is typical of online booking software. Overall, for a new therapist of for someone that is taking their business to an online scheduler it is useful.

    Pros

    If you are a new therapist or just now going online with your scheduler this software is a nice start. Clean slick interface designed for the therapist that doesn't have much experience with business operations. Typical online scheduler with a few embedded features that can help.
    Easy front end features that you can use to get up in running quickly. Customer support is always friendly and seems to listen which is a huge plus.
    It comes with a preset website and if you want to take credit cards and gift cards they have teamed up with Stripe online processing.
    You can embed massage book into your social media accounts to take appointments as well as start and maintain email campaigns.

    Cons

    Key back office features cannot be customized and lack user friendly capabilities . Still have to get out the adding machine. NO VOID Button! Features are preset and the idea behind customizing your in take forms, soap notes, and website are very, very limited for the price of premium subscription. Furthermore, the premium price relays very heavily on emails. Text reminders are okay but you don't know if the client ever receives those alerts. Lacks accountability for therapist to client interaction through the online experience. My clients don't like it and still call to schedule an appointment. I have done by part to integrate my website (personality I hate their preset website), and my social media accounts. I will not set up another credit card account. I use square which should be an option.

    Overall, if you are a new to the online scheduling world it is a good start. Seasoned business owners will have issues paying for a premium service they cannot tailor to their needs. Customer Service takes everything under advisement and states they are working on it. Which I am sure they are. For me I am downgrading to the free version until either improvements are made or I find something better for the money.

    Matt
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Easy to set up

    Reviewed on 2023/11/23

    That we have it on more than one device. Other devices we cold only have on our office computer.

    That we have it on more than one device. Other devices we cold only have on our office computer.

    Pros

    It helps the clients know my background and how long I have been massaging

    Cons

    Nothing. Easy to use and if you have any questions there team answers them or will find the answers for you.

    Julie
    Overall rating
    • Industry: Alternative Medicine
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best software for Massage Therapist

    Reviewed on 2023/03/20

    As a massage therapist, most of the day my phone is inaccessible, so I rely on online booking. It...

    As a massage therapist, most of the day my phone is inaccessible, so I rely on online booking. It is very important for the software to be easy to use for clients. The new mobile app is a great improvement. I couldn't be happier.

    Pros

    I have run my business with this software since the beginning. Over the years they have upgraded and improved it. They take their time with the upgrades so there aren't many issues when implementing them. Customer service is exceptional. My clients love online booking and never complain about problems.

    Cons

    There is nothing I don't like about this software.

    Alternatives Considered

    Square Appointments

    Reasons for Switching to MassageBook

    No other software came close to the features in MassageBook. I can literally run my entire business in one place.

    Response from 2Book

    Thank you, Julie

    We're delighted to hear that MassageBook has been so helpful and that you're finding the new mobile app to be a big improvement!

    We're excited to build out the new mobile app with even more helpful and time saving features...

    Showing 5 reviews of 330 Read all reviews

    MassageBook FAQs

    Below are some frequently asked questions for MassageBook.

    MassageBook offers the following pricing plans:

    • Starting from: US$19,99/month
    • Pricing model: Subscription
    • Free Trial: Available

    We keep it simple: MassageBook offers a free 30-day trial of our Amplify plan. No credit card is required. - No extra fees for additional users - No extra fees for text messages / reminders on plans that offer this feature

    MassageBook has the following typical customers:

    Self Employed, 2–10

    MassageBook supports the following languages:

    English

    MassageBook supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    MassageBook integrates with the following applications:

    Google Calendar, Meta for Business, Square Payments, Stripe

    MassageBook offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, Chat

    Related categories

    See all software categories found for MassageBook.