MassageBook

Massage practice management solution

4,6 /5 (168 reviews) Write a Review!

MassageBook Overview

What is MassageBook?

MassageBook is a web-based business management solution designed to help massage therapists automate processes related to appointment scheduling, email marketing, and customer loyalty. Teams can use the website builder to streamline directory listing, online booking, gift certificates, and reviews.

Key features of MassageBook include client management, point of sale (POS), loyalty program, employee scheduling, treatment packages, performance metrics, financial management, and a client database. It offers client intake forms and SOAP notes, allowing users to maintain client records with information about anatomy and physiology. The platform comes with a secure database, which enables businesses to track the medical history of customers whilst maintaining compliance with HIPAA guidelines.

MassageBook lets users create custom deals for any service combinations and share promotions via email, social media, business websites, and the MassageBook Directory. Teams can set business rules to define service cities and areas to accept outcall appointments as per individual requirements.

MassageBook Overview

Pricing

Starting from
US$7,50/month

Pricing options

Free Trial
Free
Subscription
Value for money

MassageBook is offered across three pricing plans, outlined below. A free trial is available.

MASSAGEBOOK PRICING:
Transition - $0.00 1st year, then $9.99 /month; Simply - $24.99/month; Amplify - $34.99/month

AMTA MEMBER PRICING
Transition - $0.00 1st year, then $7.50/month; Simply - $18.75/month; Amplify - $26.25/month

ABMP PRICING
Transition - $0.00 1st year, then $8.50/month; Simply - $21.25/month; Amplify - $29.75/month


MassageBook Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

MassageBook practice management
MassageBook SOAP notes
MassageBook promotions
MassageBook electronic signature capture
MassageBook client profile
MassageBook screenshot: MassageBook practice management MassageBook screenshot: MassageBook SOAP notes MassageBook screenshot: MassageBook promotions MassageBook screenshot: MassageBook electronic signature capture MassageBook screenshot: MassageBook client profile

MassageBook Reviews

MassageBook Reviews

Overall rating
4,6
/
5
Excellent
130

Very good
26

Average
7

Poor
1

Terrible
4

Value for Money
4,7
Features
4,4
Ease of Use
4,5
Customer Support
4,7
93% recommended this app
David O.

Just What I Need To Manage My Practice

I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of [a] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners.
I stay because I feel like they have and continue to develop the software Just For Me. I like that :D


Linda F.

Excellent Platform

People are finding me with MassageBook compared to the other platform I used. Getting more new people emailing who weren't referred by others.
The ease and flow of navigation is great, getting technical things faster.
I'm totally happy with MassageBook and would recommend it to any healthcare professionals looking for a booking system and website for their business.


Keith P.

Great features and functionality for a new therapist but... Experienced therapists it's...

The free version of the software is packed full of front line features including preset website, easy scheduler features and basic soap notes. Customer Services is eager to listen and the software is evolving. Does have some reporting capabilities and keeping track of clients is typical of online booking software. Overall, for a new therapist of for someone that is taking their business to an online scheduler it is useful.


Toby M.

A-Game Value, Ease & Access, and Incredible Customer Service

I've never had an issue go unresolved for more than 4 business days, the customer service & staff as a whole has been the most helpful team I think I've ever worked with (seriously, these people are really impressive at what they do), and the value of service you receive is literally a fraction of the cost of other competing software, which I feel you get more from MassageBook than other services as well. 10/10 would recommend.


Erskine M.

EM Wellness Massage Review for Massagebook

I can truly say that I have matured in understanding how to run and manage my business more efficiently because of Massagebook. Love them and don't see myself using any other booking app in the near, or distant future.


David O.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Just What I Need To Manage My Practice

Used Daily for 2+ years
Reviewed on 2019/01/31
Review Source: Capterra

I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of [a] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners.
I stay because I feel like they have and continue to develop the software Just For Me. I like that :D

Pros

Massagebook is a complete software solution for my sole-proprietorship - detailed reports and appropriate and sane-levels of engagement with my clients are both built into Massagebook, two very important aspects of running my business.
Their mobile-accessibility - for both business-owner and its customers - is impeccable.
The marketing and promotional components are integrated very well into the CMS function.
Their payment portal only gets better and better - rates are fair, Referral Fees (from MB-domain-originated promotion, of which I have garnered several New customers) are nominal.
Their business Goals of making things "easy" is apparent in their Customer Service: knowledgeable, persistent, easily- and readily-accessible, and in the new Features they roll out on a regular basis.
The cost for their service is definitely worth paying - basically: it pays for itself in the time & money it saves me doing it "the old way".
I feel like everyone at Massagebook cares about the success of my massage therapy practice - from the regular emails from rep and the Massagebook Team to their blogs about How To maximize the use and benefits of the software to make my practice management Better, I learn more and more not only How to use the software, but also Why. They've really nailed down Delivering Value, and I am a loyal customer because I know they're interaction with me as a customer helps me be a better massage therapist AND businessperson.

Cons

As with most software subscriptions out there, there are features that I could use more of in my practice - but Massagebook is ALWAYS working to make the current ones Better and develop new ones for the benefit of the majority of its users. Over the 5 years I've been with Massagebook, they always seem to come through, albeit at the cost of time. I will always wish for a Perfect Product, and the Massagebook Team has and will always rise to the challenge by hearing my suggestions and requests and moving toward a more-efficient and easy software to use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Linda F.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Excellent Platform

Used Daily for 1-5 months
Reviewed on 2020/10/30
Review Source: Capterra

People are finding me with MassageBook compared to the other platform I used. Getting more new people emailing who weren't referred by others.
The ease and flow of navigation is great, getting technical things faster.
I'm totally happy with MassageBook and would recommend it to any healthcare professionals looking for a booking system and website for their business.

Pros

Ever since I started using MassageBook I found it so easy to navigate through, way better than the other platform I was using. The price is half of what I was paying with the other and I'm impressed as how lovely the website looks.
The chat online for questions is amazing! I get questions answered right away during business hours and everyone I've talked to is friendly and helpful, with my old platform this wasn't an option and I'd have to wait a day to get an email response, or worse by phone never got a call back since the pandemic hit.

Cons

When I first check out a patient and send receipt it doesn't go through and need to go back to the appointment and resend.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Keith P.

Great features and functionality for a new therapist but... Experienced therapists it's lacking

Used Daily for 6-12 months
Reviewed on 2017/11/10
Review Source: Capterra

The free version of the software is packed full of front line features including preset website, easy scheduler features and basic soap notes. Customer Services is eager to listen and the software is evolving. Does have some reporting capabilities and keeping track of clients is typical of online booking software. Overall, for a new therapist of for someone that is taking their business to an online scheduler it is useful.

Pros

If you are a new therapist or just now going online with your scheduler this software is a nice start. Clean slick interface designed for the therapist that doesn't have much experience with business operations. Typical online scheduler with a few embedded features that can help.
Easy front end features that you can use to get up in running quickly. Customer support is always friendly and seems to listen which is a huge plus.
It comes with a preset website and if you want to take credit cards and gift cards they have teamed up with Stripe online processing.
You can embed massage book into your social media accounts to take appointments as well as start and maintain email campaigns.

Cons

Key back office features cannot be customized and lack user friendly capabilities . Still have to get out the adding machine. NO VOID Button! Features are preset and the idea behind customizing your in take forms, soap notes, and website are very, very limited for the price of premium subscription. Furthermore, the premium price relays very heavily on emails. Text reminders are okay but you don't know if the client ever receives those alerts. Lacks accountability for therapist to client interaction through the online experience. My clients don't like it and still call to schedule an appointment. I have done by part to integrate my website (personality I hate their preset website), and my social media accounts. I will not set up another credit card account. I use square which should be an option.

Overall, if you are a new to the online scheduling world it is a good start. Seasoned business owners will have issues paying for a premium service they cannot tailor to their needs. Customer Service takes everything under advisement and states they are working on it. Which I am sure they are. For me I am downgrading to the free version until either improvements are made or I find something better for the money.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Toby M.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

A-Game Value, Ease & Access, and Incredible Customer Service

Used Daily for 1+ year
Reviewed on 2020/10/23
Review Source: Capterra

I've never had an issue go unresolved for more than 4 business days, the customer service & staff as a whole has been the most helpful team I think I've ever worked with (seriously, these people are really impressive at what they do), and the value of service you receive is literally a fraction of the cost of other competing software, which I feel you get more from MassageBook than other services as well. 10/10 would recommend.

Pros

The software gives me nearly everything I need. Not only for scheduling, it is a whole ACCOUNTING suite as well. Ease of use mixed with functional integration of payment processing software (we use Square Register) which allows a 2-click paper trail to be created and easily reviewed by both company and clientele.

Cons

There are a few hiccups with availability, the times of which I can count on both hands over 2 years of use. There were a few integration setbacks with setting up Square for payment processing, but since it was resolved (same day), there have been no issues.
The only improvement I'd make is to allow the administrators of the business account to see any edits that have been made to appointment times or dollar amounts, instead of having to contact Customer Service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Erskine M.
Industry: Health, Wellness & Fitness
Company size: Self Employed

EM Wellness Massage Review for Massagebook

Used Daily for 2+ years
Reviewed on 2019/12/19
Review Source: Capterra

I can truly say that I have matured in understanding how to run and manage my business more efficiently because of Massagebook. Love them and don't see myself using any other booking app in the near, or distant future.

Pros

Can’t say enough good things about Massagebook; recently, they increased the cost of the monthly subscription and I didn’t give it a second thought, because it’s well worth every penny. My business is so much more professional and flows more efficiently. I use it several times daily. Love the fact that if you cannot afford to pay for an expensive website, this is just as good – and the beauty is I have viewed several of my Wellness comrade’s sites and no two site looks alike, which is a great accomplishment – kudos! I could go on-and-on… I Highly recommend this booking app for all massage therapist who needs to run their business-like a Pro on a budget

Features I Love:
Appointment Scheduling
Marketing
Soap Notes
Intake Forms
The Analytic of the business
Excellent customer support

Cons

I would say the only Con for me is, not being able to implement my own custom Gift Certificates and not use there’s – they’re too generic looking.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 168 user ratings
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MassageBook Pricing

MassageBook Pricing

Starting from
US$7,50/month
Free Trial
Free
Subscription
Value for money

MassageBook is offered across three pricing plans, outlined below. A free trial is available.

MASSAGEBOOK PRICING:
Transition - $0.00 1st year, then $9.99 /month; Simply - $24.99/month; Amplify - $34.99/month

AMTA MEMBER PRICING
Transition - $0.00 1st year, then $7.50/month; Simply - $18.75/month; Amplify - $26.25/month

ABMP PRICING
Transition - $0.00 1st year, then $8.50/month; Simply - $21.25/month; Amplify - $29.75/month

MassageBook is offered across three pricing plans, outlined below. A free trial is available.

MASSAGEBOOK PRICING:
Transition - $0.00 1st year, then $9.99 /month; Simply - $24.99/month; Amplify - $34.99/month

AMTA MEMBER PRICING
Transition - $0.00 1st year, then $7.50/month; Simply - $18.75/month; Amplify - $26.25/month

ABMP PRICING
Transition - $0.00 1st year, then $8.50/month; Simply - $21.25/month; Amplify - $29.75/month

Value for Money
4,7/5
Based on 168 user ratings
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MassageBook Features

MassageBook Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4,4/5
Based on 168 user ratings
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Categories

Additional information for MassageBook

Additional information for MassageBook

Key features of MassageBook

  • Appointment Management
  • Automated Scheduling
  • Billing & Invoicing
  • Client Management
  • Email Marketing
  • Employee Management
  • Financial Management
  • Group Scheduling
  • Inventory Management
  • Marketing Management
  • Mobile Access
  • Multi-Location
  • Order Management
  • Performance Metrics
  • SOAP Notes

Benefits

  • MassageBook offers a scheduling calendar, which lets businesses manage client appointments and track details about allergies, medications, and SOAP notes in the database, ensuring an improved client experience.

  • An integrated marketing module allows massage centers to attract new clients and retain existing ones by creating template-based holiday sales or gift certificates.

  • MassageBook includes a website builder, which enables businesses to create SEO-enabled web pages and convert visitors into customers by displaying services on an online interface.

  • Through integration with various payment processing applications, MassageBook lets service providers accept various forms of payments including credit cards, gift certificates, and FSA cards directly on websites or during checkout.

  • With multi-staff management capabilities, administrators can handle the availability of in-call, outcall, and on-call employees and email clients about changes in schedules from within the platform.

  • MassageBook FAQs

    MassageBook FAQs

    Below are some frequently asked questions for MassageBook.

    Q. What type of pricing plans does MassageBook offer?

    MassageBook offers the following pricing plans:

    Starting from: US$7,50/month

    Pricing model: Free, Subscription

    Free Trial: Available

    MassageBook is offered across three pricing plans, outlined below. A free trial is available. MASSAGEBOOK PRICING: Transition - $0.00 1st year, then $9.99 /month; Simply - $24.99/month; Amplify - $34.99/month AMTA MEMBER PRICING Transition - $0.00 1st year, then $7.50/month; Simply - $18.75/month; Amplify - $26.25/month ABMP PRICING Transition - $0.00 1st year, then $8.50/month; Simply - $21.25/month; Amplify - $29.75/month

    Q. What are the main features of MassageBook?

    MassageBook offers the following features:

    • Appointment Management
    • Automated Scheduling
    • Billing & Invoicing
    • Client Management
    • Email Marketing
    • Employee Management
    • Financial Management
    • Group Scheduling
    • Inventory Management
    • Marketing Management
    • Mobile Access
    • Multi-Location
    • Order Management
    • Performance Metrics
    • SOAP Notes

    Q. Who are the typical users of MassageBook?

    MassageBook has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does MassageBook support?

    MassageBook supports the following languages:

    English

    Q. What type of pricing plans does MassageBook offer?

    MassageBook has the following pricing plans:

    Free, Subscription

    Q. Does MassageBook support mobile devices?

    MassageBook supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does MassageBook integrate with?

    MassageBook integrates with the following applications:

    Facebook, Google Calendar, Square Payments, Stripe

    Q. What level of support does MassageBook offer?

    MassageBook offers the following support options:

    Phone Support, Online Support, FAQs