MassageBook

About MassageBook
MassageBook is a web-based business management solution designed to help massage therapists automate processes related to appointment scheduling, email marketing, and customer loyalty. Teams can use the website builder to streamline directory listing, online booking, gift certificates, and reviews.
Key features of MassageBook include client management, point of sale (POS), loyalty program, employee scheduling, treatment packages, performance metrics, financial management, and a client database. It offers client intake forms and SOAP notes, allowing users to maintain client records with information about anatomy and physiology. The platform comes with a secure database, which enables businesses to track the medical history of customers whilst maintaining compliance with HIPAA guidelines.
MassageBook lets users create custom deals for any service combinations and share promotions via email, social media, business websites, and the MassageBook Directory. Teams can set business rules to define service cities and areas to accept outcall appointments as per individual requirements.
Key benefits of MassageBook
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Reviews
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- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The only booking software I will use for my business!
Reviewed on 2023/01/19
Definitely recommend.
Definitely recommend.
Pros
The whole program is quite intuitive. The features allow you to run your entire practice, from a smartphone if you'd like. Customer support has always been fantastic and helped me resolve any questions very quickly.
Cons
I have not been able to use the square terminal for check out.
Alternatives Considered
SimplePracticeReasons for Choosing MassageBook
Too many problems with booksySwitched From
Booksy BizReasons for Switching to MassageBook
Overall this product is geared towards LMTs and its been fantastic.Response from 2Book
Thank you for taking the time to leave such a helpful review for others considering MassageBook. It's very much appreciated!
Good news on the Square front - we're releasing our new mobile app next week which directly and seamlessly incorporates Square checkout (no more app-switching to use Square).
An added bonus is that you'll now be able to "tap to pay" using your phone for fast, touchless card transactions with both Square and Stripe accounts. :-)
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Massage Book is much better than Vagaro!
Reviewed on 2024/05/06
Great and I am glad I chose this over Vagaro and other booking services
Great and I am glad I chose this over Vagaro and other booking services
Pros
Much more smooth intake, booking, SOAP notes, rebooking. All of these features are 100% better than the experience I had with Vagaro.
Cons
The marketing fee I learned of today when a client finds you through the database. It is a small price to pay when it comes to getting clientele in the door.
Response from 2Book
Thank you for the review, Joseph! We're glad you've found the transition to MassageBook to be smooth and better for your practice than some of the other software you have used in the past. When you're marketing your practice, be sure to use the website address we give you under Set Up > Business Details, versus sending clients to massagebook.com (where the marketing fee for FIRST time clients is applied!). This will ensure any new clients coming to your practice are registered as your referrals, and not a MassageBook referral! But yes - you're correct - still a great investment to get a client in the door! Have an amazing day and we look forward to sharing in future success together.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Disappointed with features pricing and changing subscription level
Reviewed on 2024/04/29
Communication is awful I went to downgrade service and instead of finishing the paid cycle they...
Communication is awful I went to downgrade service and instead of finishing the paid cycle they scaled the features back instantly and I lost all the promotion links that had been sent to clients.
Pros
Promotional offers with online booking allow you to track who actually engages with marketing materials
Cons
Calendar sync is slower than most so clients are able to book times that conflict with personal calendar events other programs sync almost instantly with my Google calendar
Response from 2Book
Hi Chris! Thank you for your review and the feedback regarding your experience with us. You are correct that moving between plans changes the feature set in real time. We could do a better job at communicating this is because plans are prorated, and you are credited for your unused days of that plan on your next month's bill accordingly. Hopefully the team was able to work with you to get you right back on the plan for the duration of the Promotion. If you need any additional support, let us know and we can work to get you the best solution to your support needs. Have an amazing day!
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Literally the best
Reviewed on 2024/11/19
Overall, it’s great! I've been with Massagebook for close to 5 years and whatever I can’t solve...
Overall, it’s great! I've been with Massagebook for close to 5 years and whatever I can’t solve there’s always a kind representative to solve it for me. Literally, The Best!
Pros
Honestly, everything! I’ve been with a few other websites for my business and no others compare to Massagebook in my opinion. There’s so much I can do and so much that’s done for me through an automated system making it that much more easy to run my business sufficiently.
Cons
There are a few options I’d like to see that Massagebook doesn’t have but I’ve been told they’re working on changing that and updating their features which works out perfectly.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Program & Fantastic Customer Service!
Reviewed on 2024/08/27
It's been great so far! Their customer service is SO excellent that I'm okay having to save my...
It's been great so far! Their customer service is SO excellent that I'm okay having to save my questions until Monday morning.
Pros
The program itself is pretty user friendly considering how many complex issues need to be addressed in it. The Customer Support people bend over backwards to assist you with things you don't understand. They always pick up quickly and answer all your questions with friendliness and patience! I'm new to the service ... but it sounds like they take suggestions seriously and do regular updates to improve their program.
Cons
Customer service hours are 9:30 am until 8pm. They close early on Friday and are not available on Weekends.
They do not currently have credit card capture ... BUT it sounds like it may be available in a few weeks!
MassageBook FAQs
Below are some frequently asked questions for MassageBook.Q. What type of pricing plans does MassageBook offer?
MassageBook offers the following pricing plans:
- Starting from: US$20.00/month
- Pricing model: Subscription
- Free Trial: Available
MassageBook offers a free 30-day trial of the Amplify plan. No credit card is required. - No extra fees for additional users - No extra fees for text messages / reminders on plans that offer this feature
Q. Who are the typical users of MassageBook?
MassageBook has the following typical customers:
Self Employed, 2–10
Q. What languages does MassageBook support?
MassageBook supports the following languages:
English
Q. Does MassageBook support mobile devices?
MassageBook supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does MassageBook integrate with?
MassageBook integrates with the following applications:
Google Calendar, Meta for Business, Square Payments, Stripe
Q. What level of support does MassageBook offer?
MassageBook offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, Chat
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