About MassageBook

MassageBook is a web-based business management solution designed to help massage therapists automate processes related to appointment scheduling, email marketing, and customer loyalty. Teams can use the website builder to streamline directory listing, online booking, gift certificates, and reviews.

Key features of MassageBook include client management, point of sale (POS), loyalty program, employee scheduling, treatment packages, performance metrics, financial management, and a client database. It offers client intake forms and SOAP notes, allowing users to maintain client records with information about anatomy and physiology. The platform comes with a secure database, which enables businesses to track the medical history of customers whilst maintaining compliance with HIPAA guidelines.

MassageBook lets users create custom deals for any service combinations and share promotions via email, social media, business websites, and the MassageBook Directory. Teams can set business rules to define service cities and areas to accept outcall appointments as per individual requirements.

Pricing starting from:

US$7,50/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to MassageBook

Key benefits of MassageBook

  • MassageBook offers a scheduling calendar, which lets businesses manage client appointments and track details about allergies, medications, and SOAP notes in the database, ensuring an improved client experience.

  • An integrated marketing module allows massage centers to attract new clients and retain existing ones by creating template-based holiday sales or gift certificates.

  • MassageBook includes a website builder, which enables businesses to create SEO-enabled web pages and convert visitors into customers by displaying services on an online interface.

  • Through integration with various payment processing applications, MassageBook lets service providers accept various forms of payments including credit cards, gift certificates, and FSA cards directly on websites or during checkout.

  • With multi-staff management capabilities, administrators can handle the availability of in-call, outcall, and on-call employees and email clients about changes in schedules from within the platform.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Pricing starting from:

    US$7,50/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to MassageBook

    Images

    MassageBook Software - MassageBook practice management
    MassageBook Software - MassageBook SOAP notes
    MassageBook Software - MassageBook promotions
    MassageBook Software - MassageBook electronic signature capture
    MassageBook Software - MassageBook client profile
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    MassageBook video MassageBook Software - MassageBook practice management MassageBook Software - MassageBook SOAP notes MassageBook Software - MassageBook promotions MassageBook Software - MassageBook electronic signature capture MassageBook Software - MassageBook client profile

    Features

    Total features of MassageBook: 36

    • Access Controls/Permissions
    • Appointment Management
    • Appointment Scheduling
    • Automated Scheduling
    • Billing & Invoicing
    • CRM
    • Calendar Management
    • Calendar Sync
    • Client Management
    • Contact Database
    • Customer History
    • Electronic Payments
    • Email Marketing
    • Employee Management
    • Employee Scheduling
    • Financial Management
    • Gift Card Management
    • Inventory Management
    • Loyalty Program
    • Marketing Automation
    • Multi-Location
    • Online Booking
    • Order Management
    • Payment Processing
    • Performance Metrics
    • Point of Sale (POS)
    • Practice Management
    • Recurring Appointments
    • Reminders
    • Reporting & Statistics
    • Rescheduling
    • SMS Reminders
    • SOAP notes
    • Scheduling
    • Task Scheduling
    • Website Integration

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    Reviews

    Overall rating

    4,7 /5
    (206)
    Value for Money
    4,7/5
    Features
    4,4/5
    Ease of Use
    4,5/5
    Customer Support
    4,7/5

    Already have MassageBook?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 206
    David O.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Just What I Need To Manage My Practice

    Reviewed on 2019/01/31

    I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never,...

    I think that Massagebook really - and quite brilliantly - crosses the chasm that is often never, truly crossed by many companies out there: they connect the ever-ellusive Benefits of [a] Service with its Features. They are massage therapy practitioner-centric - we are their Clients (as well as their Customers) - delivering functional, beautiful, intuitive, and comprehensive services that are needed and desired most by massage therapy practitioners.
    I stay because I feel like they have and continue to develop the software Just For Me. I like that :D

    Pros

    Massagebook is a complete software solution for my sole-proprietorship - detailed reports and appropriate and sane-levels of engagement with my clients are both built into Massagebook, two very important aspects of running my business.
    Their mobile-accessibility - for both business-owner and its customers - is impeccable.
    The marketing and promotional components are integrated very well into the CMS function.
    Their payment portal only gets better and better - rates are fair, Referral Fees (from MB-domain-originated promotion, of which I have garnered several New customers) are nominal.
    Their business Goals of making things "easy" is apparent in their Customer Service: knowledgeable, persistent, easily- and readily-accessible, and in the new Features they roll out on a regular basis.
    The cost for their service is definitely worth paying - basically: it pays for itself in the time & money it saves me doing it "the old way".
    I feel like everyone at Massagebook cares about the success of my massage therapy practice - from the regular emails from rep and the Massagebook Team to their blogs about How To maximize the use and benefits of the software to make my practice management Better, I learn more and more not only How to use the software, but also Why. They've really nailed down Delivering Value, and I am a loyal customer because I know they're interaction with me as a customer helps me be a better massage therapist AND businessperson.

    Cons

    As with most software subscriptions out there, there are features that I could use more of in my practice - but Massagebook is ALWAYS working to make the current ones Better and develop new ones for the benefit of the majority of its users. Over the 5 years I've been with Massagebook, they always seem to come through, albeit at the cost of time. I will always wish for a Perfect Product, and the Massagebook Team has and will always rise to the challenge by hearing my suggestions and requests and moving toward a more-efficient and easy software to use.

    Asha B.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I've tried several. MassageBook is the best!

    Reviewed on 2022/01/16

    I have had a truly great experience with MassageBook and the customer service team is just the...

    I have had a truly great experience with MassageBook and the customer service team is just the best! My schedule has never been consistent since I'm a full-time college student so the monthly subscription fits perfectly with my budget. I don't feel like I'm throwing away money during the weeks when I don't have clients due to finals.

    Pros

    I appreciate how easy it is to integrate with other software I use for my business, like my website, my Google calendar, and all the links to my social media business pages. When you're an Independent Contractor with no employees, you wear many hats. I do my own marketing, bookkeeping, accounting, tax preparation, and soon I'll be writing my own blog and teaching. MassageBook makes my life much easier than it would be without it.

    Cons

    There was one feature I had with another software that I thought was invaluable to any business and it was a policies page. Clients could not book an appointment unless they signed off on the no-show or refund policy. The feature dramatically decreased the potential of booking with unreliable or irresponsible clients. There was never any confusion regarding expectations on both sides. I would much rather have this as a separate feature from the Intake Form because it was an opportunity to educate the client on why the policies exist.

    Jason S.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 3.0 /10

    MassageBook is designed for individual therapists - not companies with W2'ed employees

    Reviewed on 2020/07/10

    This product is OK and cheap for a single massage therapist; you will be sorely disappointed if you...

    This product is OK and cheap for a single massage therapist; you will be sorely disappointed if you try to manage a multi-employee business with it
    MassageBook support has been super responsive
    MassageBook is very secretive of their product roadmap - they will not provide any insight to customers on when requested features might become available.

    Pros

    The cost is low - so low, unfortunately, that MassageBook doesn't have resources to invest in building out company-level features
    Support team is responsive

    Cons

    MassageBook is missing even the most basic data elements in its reporting module to support basic business activities such as payroll and tax reporting.
    MassageBook is designed for individual therapists at the expense of supporting business marketing and control - it promotes individual therapist website/bios/contact information, it promotes the MassageBook website at the expense of the business's custom website
    The automated marketing functionality is buggy, and sent communications to customers that they shouldn't have received
    There is no online help for the reporting module

    Alternatives Considered

    Mindbody and Booker

    Reasons for Choosing MassageBook

    We thought we would be getting a more full featured, easier to use and less buggy solution at a better price; we were wrong on all counts except price

    Switched From

    Booker

    Response from 2Book

    Jason,
    Appreciate the review and I'm sorry to hear we didn't meet your needs. To make sure people who read this are accurately informed, let me clarify a few things.

    * It's true - MassageBook is not an accounting solution. You can export financial info to any accounting program though. Payroll services like ADP and Paychex can manage everything payroll inexpensively.

    * Having your business included in the MassageBook directory is completely optional. It's there as an option to drive more business to your practice should you wish to receive new clients from this source.

    * You seem to have been very happy with our support team, yet your rating doesn't reflect this. We go to great lengths to support everyone quickly, efficiently - and warmly.

    * New feature releases - There's no secret. We just can't promise exactly when a feature will be released by the simple nature of software development - so we don't. But we're happy to share what to expect next from us.

    - Mark/CEO

    Cynthia H.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    This is stupid. I have no idea what you are trying to accomplish with a title for my review.

    Reviewed on 2021/12/26

    Love it overall. Would not change to another provider. The staff are wonderful and extremely...

    Love it overall. Would not change to another provider. The staff are wonderful and extremely helpful. I recommend them often to other spas, yoga and massage therapy business owners.

    Pros

    Does everything a health and wellness service industry needs for the best cost.

    Cons

    Needs a way to remove old people from the selections . SAme with clients. I realize that we have to keep information regarding clients for a certain period but there needs to be a separate list for old clients who will not be returning, ie, have died, moved far away etc. from our current client listing and coatacts. 2nd needs to make a way to accept information from visitors of other countires.

    Alternatives Considered

    Schedulicity, Mindbody and ClinicSense

    Reasons for Choosing MassageBook

    This had many more features for less cost.

    Switched From

    Genbook

    Reasons for Switching to MassageBook

    Mostly cost. The same or better features for less.
    Mara G.
    Overall rating
    • Industry: Health, Wellness & Fitness
    • Company size: Self Employed
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    A must have for a massage therapy business

    Reviewed on 2022/01/13

    Absolutely wonderful experience.

    Absolutely wonderful experience.

    Pros

    This software is very easy to use. I switched from another program and the ease of transferring my client information over was so very easy. The marketing has helped me build my business very quickly, as well as boosting google placement. The customer service is so very professional and always helps me quickly and patiently when I’ve had an issue. I highly recommend this company.

    Cons

    There could be an easier way to move an already booked appointment to another day. In the last program I used, you could just tap the client booking and find a day to move it to and click the time and date which moved without having to cancel and rebook.

    Showing 5 reviews of 206 Read all reviews

    MassageBook FAQs

    Below are some frequently asked questions for MassageBook.

    MassageBook offers the following pricing plans:

    • Starting from: US$7,50/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    MassageBook is offered across three pricing plans, outlined below. A free trial is available. MASSAGEBOOK PRICING: Transition - $0.00 1st year, then $9.99 /month; Simply - $24.99/month; Amplify - $34.99/month AMTA MEMBER PRICING Transition - $0.00 1st year, then $7.50/month; Simply - $18.75/month; Amplify - $26.25/month ABMP PRICING Transition - $0.00 1st year, then $8.50/month; Simply - $21.25/month; Amplify - $29.75/month

    MassageBook has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    MassageBook supports the following languages:

    English

    MassageBook supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    MassageBook integrates with the following applications:

    Facebook for Business, Google Calendar, Square Payments, Stripe

    MassageBook offers the following support options:

    Email/Help Desk, FAQs/Forum, Phone Support, Chat

    Related categories

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