Doxy.me
About Doxy.me
Doxy.me is a cloud-based telemedicine solution designed to help healthcare professionals diagnose and treat patients via videoconference, audio communication, or text message. Features include patient queue management, notifications, screen sharing, customizable branding, group calling, file transfers, and image capture.
Practitioners can use the solution to meet patients and perform consultations through personalized room links. Doxy.me includes live chat functionality, which enables professionals to interact with patients via chat during audio or video calls. Doctors can personalize virtual waiting rooms with text, pictures, and videos as well as regulate the participation of multiple patients in the meeting simultaneously.
Doxy.me allows practitioners to track patient check-ins, maintain meeting history, and record date, time, and duration of sessions. Using the analytics module, clinics can monitor the latest treatment trends and identify improvement opportunities. Professionals can organize peer to peer meetings and share room access, letting colleagues visit patients if they're unavailable themselves. Administrators can add/remove users from the clinic account and upload waiting room content to improve patient engagement.
Key benefits of Doxy.me
• Use the Doxy.me clinician dashboard to track the number of patients in the waiting room in real time, manage account settings, view meeting history, and more.
• Communicate with patients via Doxy.me's live chat, even during calls with other patients, to let them know about any delays or changes to their appointments.
• Provide an enhanced patient experience using features such as the patient check-in functionality, online booking tools, and one-click access to video calls.
• Create a completely branded backend system and patient portal using Doxy.me's customization tools. Clinics can add their own logo, color schemes, and URL, and create a dedicated landing page.
• Gain insight into clinic performance with Doxy.me's analytics tools. Users can view analytics and reports on metrics such as portal usage, patient trends, and more.
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Reviews
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- Industry: Alternative Medicine
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Love this product
Reviewed on 2023/10/22
Pros
I love that my clients do not have to download anything to their computer to begin their session. They just have to open their browser, click the link, and they're ready to go. I also feel more secure using Doxy.me instead of the alternatives.
Cons
there is nothing I dislike about Doxy.me
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Ease of Use
Reviewed on 2024/03/21
I have had a positive experience with Doxy.me, and my satisfaction increases with each new feature...
I have had a positive experience with Doxy.me, and my satisfaction increases with each new feature added.
Pros
Doxy.me offers user-friendly features for both clinicians and clients. Clients can join online appointments quickly without downloading. The client clicks one of the specialized link provided by the clinician, enter their details, and waits for the clinician to join. This online experience mirrors waiting in a physical office; however, it is done from the comfort of staying at home. Clients who were initially hesitant about online technology found it easy and convenient, expressing surprise at its simplicity and overall positive experience.
Cons
The main drawback is that sometimes I have to ask the client to log out and then log back in if the audio or camera is not functioning. However, these functions usually work fine once the client logs back into Doxy.me.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Doxey.me for psychiatric sessions.
Reviewed on 2023/03/28
It is very useful for patients who have moved away and cannot easily get back to this city for a...
It is very useful for patients who have moved away and cannot easily get back to this city for a session. It also is very beneficial if I happen to be gone on a trip etc.
Pros
It was fairly easy to integrate. The quality of the audio and video seems to be improving over time. It is very convenient to use if patients live far away from my office and is usable if I happen to be away from my office on a trip etc.
Cons
Sometimes the audio and video are difficult to use or might be of poor quality. As above, that does seem to be improving as bandwidth etc. improves.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Maggie's Counsellor experience
Reviewed on 2025/01/07
I am so glad I started using Doxy.me (for 2 years) it enhances the service I offer my clients....
I am so glad I started using Doxy.me (for 2 years) it enhances the service I offer my clients.
Easy to use and for my clients to easily access.
Pros
I find the service really easy to use and it is always reliable. Secure service, paramount for my clients.
Cons
On the rare occasion connectivity dropped, however I feel this is not a Doxy.me
issue.
- Industry: Mental Health Care
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
HIPAA compliant and easy to use
Reviewed on 2024/03/28
Pros
I like that Doxy is fully HIPAA compliant. That really drove my decision to purchase. I also like that I can count on my hand how many times in 4 years I have had a technical issue with Doxy, and on those times it was really easy to get tech support.
Cons
I can't say that there's anything I don't like about Doxy. It just takes a while to play with all the functions before you learn the full capacity of it (e.g., the white board, screen sharing functions), but I wouldn't call that a bad thing.
Alternatives Considered
Zoom WorkplaceReasons for Choosing Doxy.me
I used Zoom right at the beginning of the pandemic, but I learned that Zoom wasn't HIPAA compliant.Switched From
Zoom WorkplaceReasons for Switching to Doxy.me
The more HIPAA compliant version of Zoom felt expensive compared to Doxy (when considering for one person) and didn't have the same custom look to the waiting room.Doxy.me FAQs
Below are some frequently asked questions for Doxy.me.Q. What type of pricing plans does Doxy.me offer?
Doxy.me offers the following pricing plans:
- Starting from: US$35.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Doxy.me is available for free at the basic level and scales across two pricing plans: Professional and Clinic. Monthly Professional Plan: $35/mo Monthly Clinic Plan: starts at $50/mo for 1 provider Annual Professional Plan: $29/mo Annual Clinic Plan: starts at $42/mo for 1 provider
Q. Who are the typical users of Doxy.me?
Doxy.me has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Doxy.me support?
Doxy.me supports the following languages:
English
Q. Does Doxy.me support mobile devices?
Doxy.me supports the following devices:
Q. What other apps does Doxy.me integrate with?
Doxy.me integrates with the following applications:
Cloudflare, Okta, Stripe, eClinicalWorks
Q. What level of support does Doxy.me offer?
Doxy.me offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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Telemedicine Software
