KeepTruckin

The modern fleet management & GPS tracking platform.

3,7 /5 (52 reviews) Write a Review!

KeepTruckin Overview

What is KeepTruckin?

The KeepTruckin fleet management solution is the modern way to manage a mobile workforce. Over 55,000 fleets of all types—from field services to trucking—trust KeepTruckin to:

- Track and manage drivers, vehicles, assets, and job sites from a single, real-time dashboard.
- Prevent accidents and litigation with fully-integrated Smart Dashcams.
- Streamline operations such as compliance (IFTA, DVIR, #1 rated ELD), driver communication/dispatch, and document
management.
- Reduce costs with powerful, actionable performance metrics.
- Connect their fleet with built-in 4G LTE WiFi and the KeepTruckin App Marketplace

With KeepTruckin, you can run a more efficient, safe, smart, and reliable business.

KeepTruckin Overview

Pricing

Starting from
US$20,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

KeepTruckin's free plan provides access to electronic logs, documents and messaging, plus vehicle inspection capabilities. The Starter subscription plan is available for $20/unit/month, and adds GPS tracking, geofencing, and ELD compliance functionality. The Pro plan costs $35/unit/month and offers IFTA reporting, vehicle diagnostics, facility insights, and more. If additional features such as custom inspections are required, contact KeepTruckin for an Enterprise plan quote.


KeepTruckin Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, French, Spanish

Media

KeepTruckin GPS tracking
KeepTruckin historical GPS tracking
KeepTruckin smart dashcam
KeepTruckin fault code reporting and alerts
KeepTruckin ELD compliance
KeepTruckin customizable DVIR forms
KeepTruckin messaging
KeepTruckin video KeepTruckin screenshot: KeepTruckin GPS tracking KeepTruckin screenshot: KeepTruckin historical GPS tracking KeepTruckin screenshot: KeepTruckin smart dashcam KeepTruckin screenshot: KeepTruckin fault code reporting and alerts KeepTruckin screenshot: KeepTruckin ELD compliance KeepTruckin screenshot: KeepTruckin customizable DVIR forms KeepTruckin screenshot: KeepTruckin messaging

KeepTruckin Reviews

KeepTruckin Reviews

Overall rating
3,7
/
5
Excellent
27

Very good
7

Average
6

Poor
1

Terrible
11

Value for Money
3,6
Features
3,7
Ease of Use
3,9
Customer Support
3,4
65% recommended this app
Leslieann G.

Excellent way to track trucks and monitor logs


Alexander N.

Best, Affordable ELD Software

Knowledgeable people, great customer service, good looking software.


Shaun W.

Terrible Customer service

The customer service is truly terrible. Their ifta reports have shown our trucks in states that they have never been to.
When made aware of the problem they first blamed it on our driver and then tried to blame it on us.
Since proving that it was a problem with their product they haven't bothered to try and solve the problem.
As soon as our contract is up we will be removing every unit we have and going with a new supplier.
It's too bad their customer support is so bad because the product it's self is very good.


Hanna S.

Customer Service never can help you.


Amish P.

CUSTOMER SUPPORT

We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.


Leslieann G.
Industry: Transportation/Trucking/Railroad
Company size: 2-10 Employees

Excellent way to track trucks and monitor logs

Used Daily for 2+ years
Reviewed on 2019/08/01
Review Source: Capterra

Pros

It is a very user friendly app that most drivers can learn and use to log it legal and keep up with hours of service and drive time. It's very good at tracking and for running reports for your need taxes and keeping everything in one easy to access place.

Cons

Occasionally the website locks up and this can be frustrating. Also the non cellular devices do not track as well and can cause glitches.

Response from KeepTruckin

Hi Leslieann,

Thanks for taking the time to rate your experience. This is exactly what we need to improve our product and services. Would you please take a moment to share your feedback about this rating so that we may share it with our respective teams.

Regards,

KeepTruckin Inc.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexander N.
Industry: Transportation/Trucking/Railroad
Company size: 2-10 Employees

Best, Affordable ELD Software

Used Daily for 2+ years
Reviewed on 2020/02/25
Review Source: Capterra

Knowledgeable people, great customer service, good looking software.

Pros

Easy to use, straight forward, accurate and neatly designed

Cons

Small things, but nothing to be concern about.

Response from KeepTruckin

Hi Alexander, we're glad to know that you like our product and services. Please feel free to reach us at 855-434-3564, if you need assistance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shaun W.
Industry: Transportation/Trucking/Railroad
Company size: 11-50 Employees

Terrible Customer service

Used Daily for 6-12 months
Reviewed on 2018/12/14
Review Source: Capterra

The customer service is truly terrible. Their ifta reports have shown our trucks in states that they have never been to.
When made aware of the problem they first blamed it on our driver and then tried to blame it on us.
Since proving that it was a problem with their product they haven't bothered to try and solve the problem.
As soon as our contract is up we will be removing every unit we have and going with a new supplier.
It's too bad their customer support is so bad because the product it's self is very good.

Pros

Easy to install
Easy to navigate the interface

Cons

Terrible customer support.
Terrible technical support.

Response from KeepTruckin

Hi Shaun,

Thank you for your valuable feedback. We really appreciate your time and patience with us and apologize for any inconvenience we may have caused you. Please believe that we strive to provide our customers with an outstanding experience. Our goal is to educate them on the best way to leverage our product and service for their fleets. One of representative reached out to you and was informed that you would not be available till December 23rd so a call back from a senior support representative has already been scheduled for you.

We hope that you will accept our apology and give us the opportunity to turn your experience around.

In the meantime, should you need additional assistance, please do not hesitate to contact our 24/7 support line at 855-434-356.

Regards,
KeepTruckin

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Hanna S.
Industry: Transportation/Trucking/Railroad
Company size: 2-10 Employees

Customer Service never can help you.

Used Daily for 1+ year
Reviewed on 2020/09/15
Review Source: Capterra

Pros

Its is easy to use, you can see where yours drivers at all the time.

Cons

Requires you to have your own internet, won't work with out it and it won't show where yours drivers at.
If you need help? Dont even waist your time with customer service. Takes over a week to authorize new ELD device, not place order and ship it to you but simply push the button to make it active, its insane!!!
Theirs "CUSTOMER SERVICE" is a joke.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Amish P.
Industry: Transportation/Trucking/Railroad
Company size: 11-50 Employees

CUSTOMER SUPPORT

Used Daily for 6-12 months
Reviewed on 2018/11/22
Review Source: Capterra

We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

Pros

We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

Cons

We been trying to contact the company for our contract and representative always tell us someone will contact you within 24 hrs and we are still waiting. It's a bad business if you can't even answer or return your phone call to your customers. They better not renew my contract without calling me. I think they are trying to renew the contact by saying that we never contact them in a time frame. Please don't renew my contract without calling us.

Response from KeepTruckin

Hi Amish,

We want to apologize for the inconvenience you experienced and appreciate your patience during this time. We strive to provide our customers with an outstanding experience. One of our representatives reached out to you over the phone, but it went straight to voicemail. Please know that your request has been noted and we'll assist to resolve your matter at the highest priority.

In the meantime, should you need additional assistance, please do not hesitate to contact our 24/7 support line at 855-434-3564.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

User recommendation
8,5/10
Based on 52 user ratings
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KeepTruckin Pricing

KeepTruckin Pricing

Starting from
US$20,00/month
Free Trial
Free
Subscription
Value for money

KeepTruckin's free plan provides access to electronic logs, documents and messaging, plus vehicle inspection capabilities. The Starter subscription plan is available for $20/unit/month, and adds GPS tracking, geofencing, and ELD compliance functionality. The Pro plan costs $35/unit/month and offers IFTA reporting, vehicle diagnostics, facility insights, and more. If additional features such as custom inspections are required, contact KeepTruckin for an Enterprise plan quote.

KeepTruckin's free plan provides access to electronic logs, documents and messaging, plus vehicle inspection capabilities. The Starter subscription plan is available for $20/unit/month, and adds GPS tracking, geofencing, and ELD compliance functionality. The Pro plan costs $35/unit/month and offers IFTA reporting, vehicle diagnostics, facility insights, and more. If additional features such as custom inspections are required, contact KeepTruckin for an Enterprise plan quote.

Value for Money
3,6/5
Based on 52 user ratings
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KeepTruckin Features

KeepTruckin Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3,7/5
Based on 52 user ratings
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Categories

Additional information for KeepTruckin

Additional information for KeepTruckin

Key features of KeepTruckin

  • Billing & Invoicing
  • Dispatch Management
  • Employee Management
  • GPS Integration
  • Inspection Management
  • Inventory Management
  • Safety Management
  • Territory Management

Benefits

- Real-time GPS tracking for drivers, vehicles, high-value assets, and geofenced locations from a single dashboard. View
current traffic conditions for added context and ETA accuracy.

- Review location history and view video footage to verify where drivers were and when.

- Identify high-risk drivers with customizable Driver Scorecards and protect yourself with video footage when an accident
occurs with fully-integrated dashcams.

- Easy-to-use compliance including DVIRs, IFTA, and the #1 rated ELD solution.

- Streamline driver communication with instant messaging. Send photos, documents, and dispatch/job information.

- Reduce fuel usage with idle time reporting, prevent breakdowns with vehicle diagnostics alerts, and save money with
built-in 4G LTE WiFi.

- Easily integrate with your other solutions through the KeepTruckin App Marketplace

KeepTruckin FAQs

KeepTruckin FAQs

Below are some frequently asked questions for KeepTruckin.

Q. What type of pricing plans does KeepTruckin offer?

KeepTruckin offers the following pricing plans:

Starting from: US$20,00/month

Pricing model: Free, Subscription

Free Trial: Available

KeepTruckin's free plan provides access to electronic logs, documents and messaging, plus vehicle inspection capabilities. The Starter subscription plan is available for $20/unit/month, and adds GPS tracking, geofencing, and ELD compliance functionality. The Pro plan costs $35/unit/month and offers IFTA reporting, vehicle diagnostics, facility insights, and more. If additional features such as custom inspections are required, contact KeepTruckin for an Enterprise plan quote.

Q. What are the main features of KeepTruckin?

KeepTruckin offers the following features:

  • Billing & Invoicing
  • Dispatch Management
  • Employee Management
  • GPS Integration
  • Inspection Management
  • Inventory Management
  • Safety Management
  • Territory Management

Q. Who are the typical users of KeepTruckin?

KeepTruckin has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Mid Size Business

Q. What languages does KeepTruckin support?

KeepTruckin supports the following languages:

English, French, Spanish

Q. What type of pricing plans does KeepTruckin offer?

KeepTruckin has the following pricing plans:

Free, Subscription

Q. Does KeepTruckin support mobile devices?

KeepTruckin supports the following devices:

Android, iPhone, iPad

Q. What other apps does KeepTruckin integrate with?

KeepTruckin integrates with the following applications:

AscendTMS, Fleetio, Fleetio, Lytx

Q. What level of support does KeepTruckin offer?

KeepTruckin offers the following support options:

Phone Support, FAQs, Knowledge Base, Online Support, Video Tutorials