CCC ONE

4.2 (37)
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Collision repair estimating and management software

About CCC ONE

CCC ONE is a software that helps write actionable estimates, connect more seamlessly with insurers and other P&C vendors, and streamline complex operations. Key features include artificial intelligence, machine learning, optical character recognition (OCR), and computer vision. CCC ONE helps shops keep pace with customers’ evolving expectations around speed, quality, and personalized digital experiences – from the moment an accident occurs until the moment the keys are returned.

CCC ONE's AI algorithms analyze driver-submitted vehicle damage photos based on previously written estimates and return a predicted range of repair costs to customers in seconds, empowering them to make better, more informed decisions around the repair process. Shops also benefit from this unique feature by saving time spent writing an estimate for a lead that may not be converted into actual work. CCC ONE’s estimating interface features an accelerated authoring flow that writes decisioning based on historic data and shop-designated rules. The estimating platform enables improved mobility and functionality, better inline editing and enhanced shopping cart capabilities to simplify parts ordering at the time of estimate.

Repair technicians can access the CCC ONE app on their mobile devices to generate initial estimate lines and forecasts for parts to be replaced, repaired, or removed and installed (R&I). They can also gain more visibility and insight into damage through CCC’s AI heat map technology to enable faster repair planning. CCC ONE’s API integrations with network providers such as parts suppliers and diagnostics vendors offer even more time-saving automations to help collision repairers better address ongoing labor challenges that impact cycle times, and the customizable repair plans with personalized workflows make it easier to create, assign, and prioritize tasks.

CCC ONE helps shops keep customers informed of their vehicle’s repair progress with automated text message updates at every stage of the repair process, instead of time-consuming phone calls which can slow down repairs. The platform also helps repair technicians stay up to date while they work on the vehicle on evolving vehicle technologies with digital connections to OEM repair procedures, and on integrations with diagnostics providers, providing a seamless transfer of scan and calibration reports to CCC ONE work files. The CCC ONE Total Repair Platform is part of a broader suite of CCC solutions designed to support parts suppliers, automakers, and insurers.


Key benefits of CCC ONE

• The AI-enabled tool assists with business growth through digital connections to more insurance partners.

• It offers customizable suite of services to meet shop’s specific needs

• The tool provides configurable KPI dashboards that allow shops to manage business.

• It offers the ability to automatically update customers via text message.

• CCC ONE assists with electronic parts ordering from several parts suppliers.


Images

CCC ONE Software - CCC ONE generate estimates
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CCC ONE video
CCC ONE Software - CCC ONE generate estimates
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Not sure about CCC ONE? Compare with a popular alternative

Starting Price

No pricing found
US$149.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

24
8

Integrations

1
No integrations found

Ease of Use

4.2 (37)
3.4 (22)

Value for Money

3.9 (37)
3.0 (22)

Customer Service

4.0 (37)
3.3 (22)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.2 /5
(37)
Value for Money
3.9/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support
4.0/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 37
Tracy
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Largest Market Share

Reviewed on 2023/08/10

Pros

CCC ONE estimating and management system are the most highly used in the collision repair industry, with over 80% market share. The software is packed with features to help a collision repair shop manage everything from first customer contact throughout the repair process.

Cons

While there is always room for improvement, CCC does a great job continually updating its software and listening to the voice of the customer to make it better and better.

Jace
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Only use the best

Reviewed on 2024/11/11

I used it for over 13 years and saw a lot of changes during that time. They had started to get some...

I used it for over 13 years and saw a lot of changes during that time. They had started to get some really nice features by the time I left the Bodyworld

Pros

They always had the most up to date database, with accurate specs, parts, labor and misc. small items. This was the easiest estimating tool I have used.

Cons

The price, it was one of the more expensive options but a lot of insurance companies only acceopted estimates from them. A lot of the techs still complained about some of the hours to replace body parts, but overall this was the best tool.

Alex
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Honesty is the best policy.

Reviewed on 2022/04/15

It is a requirement by many DRP's, which is why we have the software.

It is a requirement by many DRP's, which is why we have the software.

Pros

Building an estimate is overall straight forward.

Cons

Often find that newer vehicles (Current year or following) are not recognized in the system.
Ease of locating additional operations is non-existent.
When diagrams are shown, they should be interactive (Ex: clicking on a part diagram, should expand that part/make it larger and give the parts description and/or part number).

Alternatives Considered

Mitchell RepairCenter

Reasons for Switching to CCC ONE

Requirement by DRP's
Jillian
Overall rating
  • Industry: Automotive
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

EFFORTLESS ESTIMATING

Reviewed on 2024/07/27

Having the ability to view real time parts and pricing at your fingertips. Completing estimates...

Having the ability to view real time parts and pricing at your fingertips. Completing estimates accurately in a timely manner allows for customer appreciation.

Pros

CCC ONE can be used anywhere on all my devices.. I love being able to grab my phone and start an estimate standing outside by a damaged vehicle and customer.

Cons

Nothing I least enjoy, because there is a lot more to learn about the program.

Alternatives Considered

Mitchell RepairCenter

Reasons for Switching to CCC ONE

CCC was being used by our sister stores.
Stefanie
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

CCC ONE There is no comparing WANT TO GROW WANT TO HAVE EVERYTHING IN ONE PLACE?

Reviewed on 2023/11/02

I love it. One of the best programs I have worked with in any industry. Maybe , if you did one...

I love it. One of the best programs I have worked with in any industry. Maybe , if you did one thing….and yes I am about to sound like a girl: personalization of colors and screen in some way?

Pros

It is a true all in one for the industry. The only thing I don’t use it for is payroll, You. And see images, all interactions of parts and notes. Any communications with insurance and customer…..even your insurance payments! If you can afford it, there is no comparison. And it is worth every penny. It is highly sophisticated and I cannot stress this enough a true All in One .

Cons

The only issue I ever have is employees not utilizing correctly. Logging in and leaving names under a different person or not getting delivery page uploaded. But that’s a on the house side, training issue.

Showing 5 reviews of 37 Read all reviews

CCC ONE FAQs

Below are some frequently asked questions for CCC ONE.

CCC ONE offers the following pricing plans:

  • Free Trial: Not Available

Please contact CCC Intelligent Solutions for pricing details.

CCC ONE has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

CCC ONE supports the following languages:

English

CCC ONE supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

CCC ONE integrates with the following applications:

Clearent

CCC ONE offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for CCC ONE.