CCC ONE

About CCC ONE
CCC ONE is a software that helps write actionable estimates, connect more seamlessly with insurers and other P&C vendors, and streamline complex operations. Key features include artificial intelligence, machine learning, optical character recognition (OCR), and computer vision. CCC ONE helps shops keep pace with customers’ evolving expectations around speed, quality, and personalized digital experiences – from the moment an accident occurs until the moment the keys are returned.
CCC ONE's AI algorithms analyze driver-submitted vehicle damage photos based on previously written estimates and return a predicted range of repair costs to customers in seconds, empowering them to make better, more informed decisions around the repair process. Shops also benefit from this unique feature by saving time spent writing an estimate for a lead that may not be converted into actual work. CCC ONE’s estimating interface features an accelerated authoring flow that writes decisioning based on historic data and shop-designated rules. The estimating platform enables improved mobility and functionality, better inline editing and enhanced shopping cart capabilities to simplify parts ordering at the time of estimate.
Repair technicians can access the CCC ONE app on their mobile devices to generate initial estimate lines and forecasts for parts to be replaced, repaired, or removed and installed (R&I). They can also gain more visibility and insight into damage through CCC’s AI heat map technology to enable faster repair planning. CCC ONE’s API integrations with network providers such as parts suppliers and diagnostics vendors offer even more time-saving automations to help collision repairers better address ongoing labor challenges that impact cycle times, and the customizable repair plans with personalized workflows make it easier to create, assign, and prioritize tasks.
CCC ONE helps shops keep customers informed of their vehicle’s repair progress with automated text message updates at every stage of the repair process, instead of time-consuming phone calls which can slow down repairs. The platform also helps repair technicians stay up to date while they work on the vehicle on evolving vehicle technologies with digital connections to OEM repair procedures, and on integrations with diagnostics providers, providing a seamless transfer of scan and calibration reports to CCC ONE work files. The CCC ONE Total Repair Platform is part of a broader suite of CCC solutions designed to support parts suppliers, automakers, and insurers.
Key benefits of CCC ONE
• The AI-enabled tool assists with business growth through digital connections to more insurance partners.
• It offers customizable suite of services to meet shop’s specific needs
• The tool provides configurable KPI dashboards that allow shops to manage business.
• It offers the ability to automatically update customers via text message.
• CCC ONE assists with electronic parts ordering from several parts suppliers.
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Reviews
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Largest Market Share
Reviewed on 2023/08/10
Pros
CCC ONE estimating and management system are the most highly used in the collision repair industry, with over 80% market share. The software is packed with features to help a collision repair shop manage everything from first customer contact throughout the repair process.
Cons
While there is always room for improvement, CCC does a great job continually updating its software and listening to the voice of the customer to make it better and better.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Only use the best
Reviewed on 2024/11/11
I used it for over 13 years and saw a lot of changes during that time. They had started to get some...
I used it for over 13 years and saw a lot of changes during that time. They had started to get some really nice features by the time I left the Bodyworld
Pros
They always had the most up to date database, with accurate specs, parts, labor and misc. small items. This was the easiest estimating tool I have used.
Cons
The price, it was one of the more expensive options but a lot of insurance companies only acceopted estimates from them. A lot of the techs still complained about some of the hours to replace body parts, but overall this was the best tool.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Honesty is the best policy.
Reviewed on 2022/04/15
It is a requirement by many DRP's, which is why we have the software.
It is a requirement by many DRP's, which is why we have the software.
Pros
Building an estimate is overall straight forward.
Cons
Often find that newer vehicles (Current year or following) are not recognized in the system.
Ease of locating additional operations is non-existent.
When diagrams are shown, they should be interactive (Ex: clicking on a part diagram, should expand that part/make it larger and give the parts description and/or part number).
Alternatives Considered
Mitchell RepairCenterReasons for Switching to CCC ONE
Requirement by DRP's- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
EFFORTLESS ESTIMATING
Reviewed on 2024/07/27
Having the ability to view real time parts and pricing at your fingertips. Completing estimates...
Having the ability to view real time parts and pricing at your fingertips. Completing estimates accurately in a timely manner allows for customer appreciation.
Pros
CCC ONE can be used anywhere on all my devices.. I love being able to grab my phone and start an estimate standing outside by a damaged vehicle and customer.
Cons
Nothing I least enjoy, because there is a lot more to learn about the program.
Alternatives Considered
Mitchell RepairCenterReasons for Switching to CCC ONE
CCC was being used by our sister stores.- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
CCC ONE There is no comparing WANT TO GROW WANT TO HAVE EVERYTHING IN ONE PLACE?
Reviewed on 2023/11/02
I love it. One of the best programs I have worked with in any industry. Maybe , if you did one...
I love it. One of the best programs I have worked with in any industry. Maybe , if you did one thing….and yes I am about to sound like a girl: personalization of colors and screen in some way?
Pros
It is a true all in one for the industry. The only thing I don’t use it for is payroll, You. And see images, all interactions of parts and notes. Any communications with insurance and customer…..even your insurance payments! If you can afford it, there is no comparison. And it is worth every penny. It is highly sophisticated and I cannot stress this enough a true All in One .
Cons
The only issue I ever have is employees not utilizing correctly. Logging in and leaving names under a different person or not getting delivery page uploaded. But that’s a on the house side, training issue.
CCC ONE FAQs
Below are some frequently asked questions for CCC ONE.Q. What type of pricing plans does CCC ONE offer?
CCC ONE offers the following pricing plans:
- Free Trial: Not Available
Please contact CCC Intelligent Solutions for pricing details.
Q. Who are the typical users of CCC ONE?
CCC ONE has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does CCC ONE support?
CCC ONE supports the following languages:
English
Q. Does CCC ONE support mobile devices?
CCC ONE supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does CCC ONE integrate with?
CCC ONE integrates with the following applications:
Clearent
Q. What level of support does CCC ONE offer?
CCC ONE offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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