Jane

Practice management software designed by real clinic owners.

About Jane

Designed by real clinic owners, Jane is a health and wellness practice management platform designed to be helpful to you, no matter how or where you practice. Available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, custom electronic documentation (EMR), online intake forms, patient reminders and integrated payment processing.

Jane is a flexible and friendly online practice management platform that will modernize your daily workflow while respecting your own unique style of practice.

Delight your patients, reduce your admin time and start loving the business side of your small business. We’re here to help! Check out Jane: jane.app


Key benefits of Jane

• Benefit from features such as online bookings, documentation, intake forms, reminders, electronic billing and more, in order to enhance the patient experience.

• Allow patients to make online appointments. Doctors can meet with patients face-to-face while miles apart with Jane's telehealth system, which facilitates two-way audio and video calls.

• Bill client visits and accept payments in just a couple of clicks, and Jane automatically does the calculations. Businesses are able to accept credit card payments, track insurance billing, and direct bill insurers.

• Send appointment reminders to patients by email and text to ensure that no appointments are missed and reduce no-shows.

• Utilize Jane's electronic charting tools to track patient history. The allows healthcare professionals to input notes, add photos or videos, generate reports, annotate diagrams, and more from any device.


Images

Jane Software - Jane Appointment Email Confirmation
Jane Software - Jane Patient Balance
Jane Software - Jane Telehealth Appointment
Jane Software - Jane Patient Charts
Jane Software - Jane Provider Dashboard
Jane Software - Jane Book an Appointment
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Jane video
Jane Software - Jane Appointment Email Confirmation
Jane Software - Jane Patient Balance
Jane Software - Jane Telehealth Appointment
Jane Software - Jane Patient Charts
Jane Software - Jane Provider Dashboard
Jane Software - Jane Book an Appointment

Not sure about Jane? Compare with a popular alternative

Jane

4,8 (346)
VS.

Starting Price

CA$79,00
month
US$60,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

130
79

Integrations

6
No integrations found

Ease of Use

4,6 (346)
4,8 (326)

Value for Money

4,8 (346)
4,8 (326)

Customer Service

4,8 (346)
4,9 (326)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,8 /5
(346)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,6/5
Customer Support
4,8/5

Already have Jane?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 346
Sandra
Sandra
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jane got me through April 2020

Reviewed on 2020/05/01

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The...

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing.
Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting.
It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!

Pros

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package.
Great customer service.

Cons

There has not been a downside. It is very easy to learn and it has all the features that I need.

Response from Jane Software

Sandra

This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied.

I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you...

And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care.

Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents.

You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know.

Alison - Co-Founder

Cassandra
Overall rating
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thankful for Jane!

Reviewed on 2022/08/30

Jane didn't necessarily solve problems for me but it made it a million times easier and faster to...

Jane didn't necessarily solve problems for me but it made it a million times easier and faster to run my practice. So great!

Pros

Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years. Jane's AMAZING customer service is the best part. They walked me through the transition and have been promptly there for me with any remaining questions. It's incredibly easy to utilize Jane for patient management, online booking, patient portal and invoicing. I decided to add on Jane's Stripe credit card processing (even tho it's more expensive than Square) for ease of use and I'm so glad I did. Thanks Jane!

Cons

The only thing that could be added that would be really helpful in my practice is patient communication. Right now, I still have to email my patients from an outside source then add those emails back in as files if I need to keep track of our communication.

Alternatives Considered

Unified Practice and SimplePractice

Reasons for Switching to Jane

Jane's customer service reviews were outstanding and the colleagues I knew who were using Jane discussed that as a huge selling point. Accessibility to Jane is everything when you're stuck.

Response from Jane Software

Hi Cassandra,

We are thankful for YOU!

"Transitioning to Jane from paper charts is the best thing I've done for my wellbeing in years." This line says it all! I know it can feel like a big transition, but I'm so happy you reached out to our support team so we could walk alongside you.

Secure Messaging in Jane is actually something that we're working on. If you haven't seen it already, please do add your vote to the feature request here: https://janeapp.canny.io/feature-requests/p/secure-messaging-within-jane That way you can stay up to date with the status of this feature.

We're so happy you made the switch, Cassandra.

Maddie
On Behalf of Jane

Amanda
Overall rating
  • Industry: Education Management
  • Company size: Self Employed
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Major issue with basic function

Reviewed on 2020/05/06

Pros

Nothing - I have a major complaint - see below.

Cons

I have used JaneApp as a client with about 3 different organizations and I always run into the same time-consuming, frustrating issue. When booking an appointment slot with someone, JaneApp gives you the option to choose that slot and book it. However, once you select the time slot, it says "Let's get you signed in." No problem. I sign in. But then, instead of simply completing the booking of the slot I chose, it shows my account with the words 'no bookings'. So then I have to manually go to the calendar again to book that slot. HOWEVER, now that slot is unavailable. (Someone told me that Janeapp makes slots unavailable for 3 minutes after booking.) So I have to wait for a few minutes until the time slot shows up as available again. This is glitchy and confusing. If clients are required to sign in BEFORE booking, they should NOT be given the option to book appointments - the system should force them to sign in first. If they are NOT required to sign in first, they should be given the option to book a given slot, and then if they need to sign in, that's fine, but then once this is complete, clients should be automatically returned to the process to complete that same booking SEAMLESSLY without having to go back to the calendar or rechoose the slot (after being confused and wondering why it's no longer available), just like other functional booking systems do. I don't know why this basic issue has not been addressed. Would not recommend this software!

Response from Jane Software

Hi Amanda,

Oh shoot. I'm sorry you're having trouble with Jane's online booking.

You mention you're a patient having trouble booking with Jane's online booking flow. And that you're using Jane to book at 3 different practices!

I can imagine, then, that any difficulties you're having are 3 times as frustrating. It definitely sounds like you're having a strange experience with the way Jane's behaving for you - when you sign in, your chosen appointment should be already selected and ready to confirm. And actually, if you're working on a private device, you can have Jane remember you so that you don't have to log in every time you want to book.

I'm going to make sure your experience as a patient is well documented here on our side, but more importantly I'm hopeful we can fix the log in problems you're experiencing.

We'll follow up to your email.

Talk soon - Alison - Co-Founder

Kelly
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Acupuncture

Reviewed on 2023/10/27

My overall experience with Janeapp is a very positive one, and opening another business I would...

My overall experience with Janeapp is a very positive one, and opening another business I would certainly use Janeapp if the software applied to the circumstances, environment, and situations that were needed.

Pros

I love the user friendliness of Jane as a patient, and then also as a staff. As a new staff, I was somewhat accustomed to using Jane from a patient’s perspective, but it was almost seamless with out any major problems moving into the staff position because everything was that much more clear.

A quick Google search with Jane app 9/10 times quickly brought me the answer that I needed working in a fast paced environment

Cons

Some of the Jane customer service support fell short.

Recently August-October 2023 some of the customer service agents were clearly not aware of their Jane product and did not want to say I don’t know let me find out for you. They just repeated what I said and then basically said “this is all I can do” …we’re closing this issue “

… majority of the time Jane quickly and professionally delivered a friendly and positive resolution to the issue; thankfully, the overall experience with Jane has been 80-90% positive.

Response from Jane Software

Hi there Kelly. Oh my, thank you so much for this honest and helpful review of Jane. We're really glad that you've found it so user-friendly. In our mission to "help the helpers" we of course aim to meet the needs of our everyday users like providers, office managers, admin, etc. but the patient/client experience is just as important to us, so this is truly lovely to hear!
It sounds like our self-serve options made the difference for you when it came to learning the staff side of things. On one hand, it's great to hear our resources helped you get set up, but it's really difficult to hear your experience with our support team so far hasn't been that great. That's the opposite of what we want so I'm really sorry to hear that and I'm hoping our team can continue to work to earn your trust back. I'd love to understand a bit more about your experience and feedback to see how we can improve - if you're open to sharing more, just send us an email to [email protected]. Regardless, thank you again for the wonderful review, Hope to see you around the Jane community.
-Caitlin on behalf of the Jane Team

Margret
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User friendly

Reviewed on 2022/08/20

Having everything integrated in one place: billing, scheduling, booking, exercise platform is just...

Having everything integrated in one place: billing, scheduling, booking, exercise platform is just something no other program can beat!

Pros

I'm not a computer whiz and this was by far one of the easiest to learn. I worked with 5 different system/softwares/platforms and of course there is a learning curve even to Jane, but it's the quickest to learn and clean, easy, uncluttered for the user. I love being able to see everything what's happening from my schedule. I know which patients I billed, which ones I charted, which ones didn't show. That is especially important on a busy clinic or if you didn't have time to do all the administration part of work all in the same day.

Cons

It can be a bit overwhelming with so many different settings, but as long as you stay focused on what's important at first, the rest is just "play with it".

Alternatives Considered

GOrendezvous

Reasons for Switching to Jane

Having everything integrated in one place: billing, scheduling, booking, exercise platform is just something no other program can beat! It also didn't look so cluttered at a first glimpse, like accuro.
Showing 5 reviews of 346 Read all reviews

Jane FAQs

Below are some frequently asked questions for Jane.

Jane offers the following pricing plans:

  • Starting from: CA$79,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Jane is available across 3 pricing tiers: Base, Insurance, and Corporate. Pricing starts at $79/month and scales with each tier, outlined below: Base Plan - $79/per month Insurance Plan - $109/per month Corporate Plan - $399/per month. The perks: Email & phone support, data import, storage, SMS messages, email reminders, and one-on-one Telehealth are all included.

Jane has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Jane supports the following languages:

English

Jane supports the following devices:

Jane integrates with the following applications:

Bench, Clinic Sites, Google Analytics 360, Google Calendar, Mailchimp, Microsoft Outlook

Jane offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Jane.