Jane

Practice management software designed by real clinic owners.

About Jane

Designed by real clinic owners, Jane is a health and wellness practice management platform designed to be helpful to you, no matter how or where you practice. Available online and on any device, Jane offers branded online booking, beautiful scheduling, insurance management, custom electronic documentation (EMR), online intake forms, patient reminders and integrated payment processing.

Jane is a flexible and friendly online practice management platform that will modernize your daily workflow while respecting your own unique style of practice.

Delight your patients, reduce your admin time and start loving the business side of your small business. We’re here to help! Check out Jane: jane.app

Pricing starting from:

US$74,00/month

  • Free Trial
  • Subscription

Key benefits of Jane

• Benefit from features such as online bookings, documentation, intake forms, reminders, electronic billing and more, in order to enhance the patient experience.

• Allow patients to make online appointments. Doctors can meet with patients face-to-face while miles apart with Jane's telehealth system, which facilitates two-way audio and video calls.

• Bill client visits and accept payments in just a couple of clicks, and Jane automatically does the calculations. Businesses are able to accept credit card payments, track insurance billing, and direct bill insurers.

• Send appointment reminders to patients by email and text to ensure that no appointments are missed and reduce no-shows.

• Utilize Jane's electronic charting tools to track patient history. The allows healthcare professionals to input notes, add photos or videos, generate reports, annotate diagrams, and more from any device.

Devices

Business size

S M L

Pricing starting from:

US$74,00/month

  • Free Trial
  • Subscription

Images

Jane book an appointment
Jane upcoming appointments
Jane compensation report
Jane patient charts
Jane payment processing
Jane calendar
View 7 more
Jane video Jane screenshot: Jane book an appointment Jane screenshot: Jane upcoming appointments Jane screenshot: Jane compensation report Jane screenshot: Jane patient charts Jane screenshot: Jane payment processing Jane screenshot: Jane calendar

Features

Total features of Jane: 89

  • API
  • Activity Dashboard
  • Activity Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Built-In Database
  • Calendar Management
  • Calendar Sync
  • Charting
  • Claims Management
  • Client Management
  • Client Portal
  • Confirmation/Reminders
  • Contact Database
  • Credit Card Management
  • Credit Card Processing
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Capture and Transfer
  • Data Import/Export
  • Data Profiling
  • Document Templates
  • EMR/EHR
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Chiropractors
  • For Mental/Behavioral Health Practices
  • For Physical Therapy
  • Forms Management
  • Gift Card Management
  • HIPAA Compliant
  • Healthcare Compliance
  • Initial Assessments
  • Insurance Management
  • Inventory Management
  • Invoice Management
  • Invoice Processing
  • Medical Billing
  • Meeting Management
  • Multi-Location
  • Multi-Provider Practice
  • Multiple User Accounts
  • Online Booking
  • Patient Management
  • Patient Portal
  • Patient Records Management
  • Point of Sale (POS)
  • Practice Management
  • Progress Notes
  • Project Templates
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Role-Based Permissions
  • SMS Messaging
  • SOAP notes
  • Scheduled / Automated Reports
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Provider Practice
  • Task Scheduling
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Treatment Planning
  • Two-Way Audio & Video
  • User Profiles
  • Video Conferencing
  • Video Management
  • Video Support
  • Website Integration

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Reviews

Overall rating

4,8 /5
(153)
Value for Money
4,8/5
Features
4,7/5
Ease of Use
4,6/5
Customer Support
4,9/5

Already have Jane?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 153
Sandra V.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jane got me through April 2020

Reviewed on 2020/05/01

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The...

My business was ordered to stop conducting in-clinic operations due to the COVID-19 crisis. The Jane Team launched the online video conferencing feature that they were planning to launch at the end of 2020. It allowed me to continue conducting business and adhere to the government's mandate to maintain physical distancing.
Not only that they offered two weeks of webinar style training sessions that they were planning to offer using an on-site conference setting.
It has been Jane and I running the business all of April 2020 and I could not have done it without "her"!

Pros

Online billing, online booking , reporting of Key Performance Indicators, scheduling, and electronic medical records all in one affordable package.
Great customer service.

Cons

There has not been a downside. It is very easy to learn and it has all the features that I need.

Response from Jane Software

Sandra

This is so lovely - and what an honour it has been to spend the last few weeks with you at Allied.

I was surprised (although I shouldn't have been!) by the great chat participation throughout the sessions - even in an online version of what we were hoping to be a community building in-person experience. Thanks for joining us! We are lucky at Jane to be working with people like you...

And I'm so glad to hear that you're working with Online Appointments! We're still working on more resources for you around returning to in-practice treatment and what it might look like to have a bit of a hybrid model for a while, with both in office and online care.

Today we're working on a guide for screening calls with COVID-19 screening intake forms and consents.

You're doing a phenomenal job Sandra! If there's more Jane can do to help you and your practice in resources, education or features let us know.

Alison - Co-Founder

Katie D.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jane Saves the Day!

Reviewed on 2021/03/10

Pros

Jane has made our chiropractic office run so much more smoothly than we were able to achieve with other EHR programs. We were able to eliminate unneeded extra pieces of software and have cloud access to be able to securely access patient files and charting from anywhere. Allowing patients to schedule and pay online is a huge plus, and our patients find their interactions with Jane easy to navigate as well! I also love that Jane's customer service is incredibly helpful and responsive. They also allow their users to suggest and vote on feature requests to help Jane's updates move forward in a way that makes the most sense for their user base.

Cons

There are a few places where I'd prefer to have more control over reporting and data integration with other software. This is not a deal-breaker for us, but does limit us somewhat in how we can present data. Every difficulty that I've run across, I have been able to get a good reason from the people at Jane as to why they were unable to do so (one case was to keep data HIPAA secure) or to find a work-around. Frequently the request is met with "that's on our roadmap to work on." And they DO come through on those promises!

Mark L.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

This is not a software solution for a US based insurance billing practice.

Reviewed on 2020/08/21

Frustrating.

Frustrating.

Pros

If you are a low volume cash based practice, you don't plan on billing US insurance, then it's fine. If not, please take my advice and avoid Jane.

Cons

We are a small US based practice and bill Medicare (40%), some insurance (20%) and the rest cash. Initially I asked my billing service to take on Jane's Insurance billing, and after a week of them investigating the software and getting their questions answered by Jane support they opted out saying it was not capable of doing US Insurance billing in a timely & cost effective manner. I should have listened.

Instead of taking my billers advice I decided to have my front desk person, who has done billing for over 10 years, take a shot at using Jane for our insurance billing. After months of her working on Jane billing, multiple cases and support escalations, emails, phone calls, and even trying to get the owner involved.. we have given up.

Jane support is always pleasant and courteous, but they generally have no answer for the glaring billing issues that make their software worth using for Insurance billing besides saying "we are working on it for the next release" or "why don't you post that to the suggestion feature request".

I'm currently looking for a replacement.

Response from Jane Software

Good morning Dr. Larinde,

Thanks for taking the time to share your experience.

I really appreciate hearing from you and your practice, and I'm quite dismayed to hear how frustrated you feel with your attempt to transition to Jane.

As a clinic owner myself I relate to the general struggles and challenges of insurance billing, and I'm sorry to hear that Jane contributed to making that harder for you and your team.

A complete refresh of the way that insurance billing is received and managed in Jane is launching in the next few weeks - I'm not sure if you had a chance to attend the summer release webinar but you can see how that looks here: https://vimeo.com/452703248

The section about the insurance billing change is linked in the description.

In any case, I can see from your ratings that we have to get 4 stars better in every category if we want to see you choosing Jane for your practice in the future. We'll work on that!

Alison - Co-Founder
for Jane

Lesley P.
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Jane Review

Reviewed on 2021/04/02

I find the time I save on admin as a counsellor in private practice is invaluable; I went from...

I find the time I save on admin as a counsellor in private practice is invaluable; I went from spending at least 3 hours a day on invoices, keeping my own files (SOAP notes) on my laptop, receipts, find/creating forms, emailing notices, etc. to doing all of this through Jane with the click of a button; I now spend about 15 minutes a day doing what took me 3 hours when doing manually (not to mention the frustration of having to do it myself! Jane is literally like having a receptionist). But, Jane's support team is the kicker. I have never seen such a helpful support team as with Jane; not even the big company's like Virgin or Shaw Cable have support like Jane, it is unbeatable. Keep up the great work!

Pros

I was doing invoicing and receipts manually; and trying to keep track of client records - Jane cut my admin time in half which saves time and time is money. Jane is fairly straightforward to use but the Jane team has been invaluable in answering my questions within one business day every time and with useful answers every time (no wild goose chases for finding what I need! They know their stuff.).

Cons

There are just a couple of features that would be nice to have that Jane isn't configured for (calendar exporting to Outlook for example but I'm not sure that is a Jane problem). Adding more than one client/email to a profile (ie for couples counselling). However, Jane has a suggestions section that I'm sure will solve these cons in the near future. Another con however was that I wanted to use the direct billing option but found that Blue Cross doesn't allow RCC's to direct bill - NOT Jane's fault but disappointing.

Demi M.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect software for a small business like us!

Reviewed on 2020/12/21

The accessibility of Jane being on a web browser has freed our office from needing a server, having...

The accessibility of Jane being on a web browser has freed our office from needing a server, having to worry (more) about safety and security of the data, and having special software for VPN and HIPAA compliant backups. Our office is basically paperless and we can help patients from any device we choose. It integrates with Square Terminal and also has its own credit card processing online through Stripe. It is highly customizable, yet the default emails/texts/invoices/statements/superbills/notifications are already great.

Pros

Jane is beautiful - we love using it every day. It's so aesthetically pleasing. We appreciate this even more after using other software that was ugly and not user-friendly.

The price is amazing for what you get! Online intake forms, text reminders, online booking website, and much more. The automatic emailing system is such a life saver. It waits 3 minutes to email a notification to a patient, so your emails end up containing all bookings at once in a list. It also automatically links any intake forms they need in the email, you do not have to remind patients! In the off chance that they still didn't do an intake form, you can hand the patient any device using the "Fill out intake" feature and have them fill it out in the office paper-free!

Charting can be more difficult in Jane for some people, because your chart is only as powerful as you make it. It is highly customizable, so it's up to you to build a great chart. Unsure about that? Well you can always start with their hundreds of templates that other practitioners have shared, and tweak it over time. I personally like building macros (you can make button options) and making everything seamless.

Cons

There are a couple items still being worked on by Jane, but they're coming out soon.For example: more features for packages, recurring automatic payments, diagnoses in charts being tied to the billing portion of the appointment, etc. Being that Jane consistently takes suggestions and has a very clear roadmap that shows what they've got in development, it's really not a problem, since you can tell they are working to improve all their features. You can see everyone's suggestions online and vote for your favorites so that the Jane team knows what to prioritize.

Response from Jane Software

Wow Demi. This is a lovely holiday surprise.

Thanks for this really detailed break down of what you've enjoyed about working with Jane in your practice.

I just shared it with the team because it is so thoughtfully written. I appreciate the time you took to share your experience with us and other potential Jane Community members! What a lovely gift this holiday season.

I always say that I love it when practice managers enjoy working with Jane - everyone in a clinic uses Jane in a different way, and you are spending probably the most time with Jane out of anyone!

Have a wonderful holiday season Demi!

Alison - Co-Founder

Showing 5 reviews of 153 Read all reviews

Jane FAQs

Below are some frequently asked questions for Jane.

Jane offers the following pricing plans:

  • Starting from: US$74,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

We do not have any information about Jane features

Jane has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Jane supports

Jane supports the following devices:

Jane integrates with the following applications:

Bench, Google Analytics, Google Calendar, Mailchimp, Microsoft Outlook

Jane offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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