Listen360

Customer engagement software for feedback & online reviews

About Listen360

Listen360 is a customer engagement software designed to help businesses collect and manage client feedback, online reviews, and testimonials using Net Promoter Score (NPS) surveys. The platform allows managers to monitor customer sentiments, capture feedback, follow-up on closed loops, post reviews, and gauge satisfaction.

Marketers can calculate Net Promoter Score (NPS) for the entire business or a specific location and gain visibility into key performing trends to determine the dollar value of a brand in real-time. Listen360 enables administrators to receive continuous feedback from customers as well as employees on every transaction via emails, phone calls, IVR, and a web portal. The platform instantly alerts supervisors on negative feedback, allowing them to handle customer issues, take corrective actions, and address concerns to retain customers.

Listen360 allows brands to improve seller ranking on search engines by encouraging promoters or customers to post reviews and referrals on Google, Facebook, Twitter, LinkedIn, and more. It also lets businesses utilize text analytics to understand customer preferences and open-ended interactions, sort them by demographics and other metrics, and train employees as per requirements.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Listen360 reporting
Listen360 customer data
Listen360 dashboard
View 4 more
Listen360 video
Listen360 screenshot: Listen360 reporting Listen360 screenshot: Listen360 customer data Listen360 screenshot: Listen360 dashboard

Features

Total features of Listen360: 26

  • Activity Dashboard
  • Analytics
  • Collections Management
  • Communication Management
  • Corrective Actions
  • Customer Activity Reporting
  • Customer Complaint Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Email Alerts
  • Email Invitations & Reminders
  • Feedback Collection
  • Feedback Management
  • Follow-up Scheduling
  • Monitoring
  • Profitability Analysis
  • Promotions Management
  • Ratings & Reviews
  • Real Time Notifications
  • Referral Tracking
  • Reporting & Statistics
  • Sentiment Analysis
  • Social Network Marketing
  • Social Performance Management
  • Summary Reports
  • Surveys & Feedback

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Reviews

Overall rating

4,8 /5
(28)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,9/5

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Showing 5 reviews of 28
Matt H.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game changer!

Reviewed on 2019/04/26

Pros

Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

Cons

The number of clicks to get to the screen to address a at risk user

Sara N.
Overall rating
  • Industry: Facilities Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great product!

Reviewed on 2017/07/12

Ease of helping my clients with things that they may have issues with and the efficiency of the...

Ease of helping my clients with things that they may have issues with and the efficiency of the surveys so that I know where my employees are doing well.

Pros

I love that this is so easy for not only the business side to use, but also the clients that we are surveying! They are happy that when we say it only takes a couple minutes of their time, that is exactly what the situation is. I also love the dashboard and set up so that you are able to see where/who can improve upon things, and where we are doing well. LOVE this product!

Cons

Some of the reports are hard to design so that they show what I am wanting them to, but that is a minimal issue when compared with the benefits.

Karen M.
Overall rating
  • Industry: Education Management
  • Company size: 11-50 Employees
  • Used Monthly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Collecting Information Made Easy

Reviewed on 2021/01/14

It has been easy to use.

It has been easy to use.

Pros

This software makes collecting information easy. I'm good at serving my customers. I'm not good at asking for their praise or recording it. This software has resulted in detailed reviews from many more customers than ever before.

Cons

I don't know much about software options. So, I'm not sure.

Chanda B.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Listen 360

Reviewed on 2020/02/19

Works well for what it is supposed to do. A great way to hear from your customers.

Works well for what it is supposed to do. A great way to hear from your customers.

Pros

Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Cons

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

Michael F.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Customer Satisfaction is Top Priority

Reviewed on 2019/08/15

Pros

This service is very valuable to our business. It gives us a chance to celebrate the WINS with our Team, and an opportunity to grow from areas that we can be doing better in the eyes of our members. We have been able to show our members that we take their feedback seriously and resolve most issues before they become problems, or before the person chooses to look elsewhere for their fitness needs.

Cons

Nothing that I dislike about the software. I would love it is allowed us to survey our employees and get a NPS from them in regards to their work experience.

Showing 5 reviews of 28 Read all reviews

Listen360 FAQs

Below are some frequently asked questions for Listen360.

Listen360 offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Please contact Listen360 directly for pricing information.

Listen360 offers the following features:

  • Communication Management
  • Feedback Collection

Listen360 has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Listen360 supports the following languages:

English

We do not have any information about what devices Listen360 supports

Listen360 integrates with the following applications:

Jonas, Perkville, Pike13, improveit 360

Listen360 offers the following support options:

Phone Support, Online Support, Video Tutorials

Related categories

See all software categories found for Listen360.