Entrata
About Entrata
Entrata® is a leading operating system for multifamily communities worldwide. Setting the bar for innovation in property management software since 2003, Entrata offers solutions for every step of the leasing lifecycle and empowers owners, property managers, and renters to create stronger communities. With a focus on driving operational efficiency through AI, automation, and flexible technology solutions including centralized leasing, property management companies have the freedom to operate the way that works best for them.
Entrata Layered Intelligence (ELI), Entrata’s AI solution, allows property owners and operators to generate resident emails in a few seconds, respond to reviews, create blogs, and translate language in maintenance requests. ELI is built into existing workflows, making it easy for every team member to access and use. Taking automation to the next level, ELI+ includes premium features such as Payments AI and Renewals AI. It can also have conversations with prospects over text, voice, and email, answering questions and scheduling tours to help properties maintain high engagement—even during their busiest times.
Entrata’s ResidentPortal gives residents 24/7 access to pay rent, submit work orders, and stay connected with their communities.
Homebody, Entrata’s resident-facing brand, provides properties with the opportunity for win-win ancillary revenue and meaningful value to communities. Residents enjoy services that make their living experience better: Rent Reporting, Renters Insurance, Deposit Alternative, and a marketplace of rewards. Homebody offers other insurance options, including auto, pet, life, jewelry, and several more. And for property teams, Homebody makes getting renters insurance part of the leasing process, resulting in more residents getting the coverage they need to meet every property’s insurance requirement.
Entrata Business Intelligence helps properties visualize and synthesize massive and complex datasets, leading to better business decisions and results. Teams can drill down into property data to identify trends, problem areas, and opportunities to streamline operations and boost efficiency.In addition, properties use Entrata’s extensive data to accurately plan their marketing spend with Lead-to-Lease Intelligence.
Entrata also has other solutions for marketing & leasing, centralization, revenue management, reporting, utilities, and insurance. Its cutting-edge Procure to Pay Solutions align and automate all procure-to-pay processes within one environment. Plus, operators enjoy accounting solutions with automated workflows and a CRM that increases lead-to-lease velocity and provides critical insights into their leasing funnel.
Entrata’s platform spans the Multifamily, Student, Military, Commercial, and Affordable House segments and currently powers 4.5 million homes around the globe.
Learn more about how Entrata can improve efficiency from site-level to C-level at Entrata.com.
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Reviews
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- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
One Stop Shop of Property Management Software
Reviewed on 2020/05/26
Overall Entrata is a great software and the best that I have used in my 7 years in property...
Overall Entrata is a great software and the best that I have used in my 7 years in property management.
Pros
The best part about Entrata is the fact that I do not need any other software. Entrata has everything you need to run your property. From being able to post your available apartments on Craigslist to scanning Invoices and payments. I love not having to have multiple software running at the same time just to do my everyday work.
Cons
Now that I rely on just Entrata, when something goes wrong it can take sometime to fix. This is mainly when it is a small issue that they are unaware of until we have to report it. Sometimes it is fixed rapidly but sometime we are waiting a week or so for the correction.
- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Entrata Experience
Reviewed on 2025/02/28
Good system and easy to use, pricey
really needs to figure out how to have integration with VOIP...
Good system and easy to use, pricey
really needs to figure out how to have integration with VOIP like Rent Manager does
Pros
great user interface
great workflow capabilities
great task management - with red and yellow color coding
Cons
where they really need to improve is the outgoing and incoming calls does not integrate into the platform
- Industry: Consumer Services
- Company size: Self Employed
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Problems with Entrata
Reviewed on 2024/03/12
I think my comments are pretty clear. I do not like to have my week interrupted because of a...
I think my comments are pretty clear. I do not like to have my week interrupted because of a system like Entrata. My reason for doing a review is that as a user it occurred to me that with the unmistakable difference between debit and credit and the abrupt dismissal of my concern and that of my property manager, the service must be substandard, probably with the system, and most certainly with the problem solving.
Pros
Did not like or dislike until I had a problem, the thing I dislike most is that the system cannot discern between credit and debit, although it looks like over 1000 transactions have easily recognized credit versus debit. Using my debit card cost 7 cents per transaction, using an Echeck cost me near $3.00. As a consumer I resent being forced to change because of system shortcomings.
Cons
My experience is that a debit card cannot be distinguished from a credit card by Entrata, yet the rep told me I needed to check with my bank. Obviously not willing to see why the 1 in 1000 experience was only with Entrata. That type of approach has never solved a problem for anyone but the one trying to avoid the investigating.
- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Usage and issues with Entrata.
Reviewed on 2025/02/10
Pretty good with a slight learning curve but my issues are quickly addressed and rectified.
Pretty good with a slight learning curve but my issues are quickly addressed and rectified.
Pros
The ability to organize and download data to a spreadsheet is invaluable.
Cons
The mobile app is buggy is unusable even with a stripped down version of the desktop version.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great app, 100% satisfaction
Reviewed on 2025/02/10
I been using for five year I really like it, you can have all you need easily
I been using for five year I really like it, you can have all you need easily
Pros
Entrata, is a program that allows you to work easier
Cons
Easy to used , simple design, make the life of work easier and great
Entrata FAQs
Below are some frequently asked questions for Entrata.Q. What type of pricing plans does Entrata offer?
Entrata offers the following pricing plans:
- Free Trial: Not Available
Contact Entrata directly for pricing information.
Q. Who are the typical users of Entrata?
Entrata has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Entrata support?
Entrata supports the following languages:
English, Spanish
Q. Does Entrata support mobile devices?
Entrata supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Entrata integrate with?
Entrata integrates with the following applications:
Domo, Google Analytics 360, RealPage
Q. What level of support does Entrata offer?
Entrata offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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