ResNexus
About ResNexus
AWARD-WINNING RESERVATION SOFTWARE TO GROW YOUR BUSINESS!
ResNexus is an easy-to-use cloud-based property management software that offers hoteliers a single login solution to help run their property simply and effectively.
TRUSTED BY THOUSANDS OF PROPERTIES!
ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money.
These include ADA compliant booking engine, OTA channel manager, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payment processing, lock fees, review management, and much more!
ResNexus does also offer several add-on options such as text messaging, Wi-Fi door locks, utility readers, custom websites, and digital marketing.
Many of our competitors use more 3rd-party integrations for services such as guest portal, revenue management, and more.
That means you may need to operate multiple accounts and logins, pay more subscription fees, and work with support from multiple companies to resolve any issues that arise. In addition, with some competitors you might to pay a la carte for more specific features you may need.
See our comparison page for more info:
https://resnexus.com/comparisons/
In addition, ResNexus directly connects to a wide variety of marketing channels and OTAs including:
Airbnb–2023 Preferred Partner!
Booking.com
Expedia–2023 Preferred Partner!
Google
TripAdvisor
BookOutdoors
The Dyrt
Glamping Hub
HipCamp
Little Travel Europe
Spot2Nite
VRBO–ResNexus has a unique direct connection to Vrbo that does not use ical. This helps prevent double bookings from having to manually enter in reservations from VRBO.
ResNexus has commission-free pricing options to connect to the OTA's. This means that your business has zero additional commission fees charged by your PMS software.
WE DELIVER RELIABLE, TOP-RATE CUSTOMER SUPPORT
We're more than a software company—we're first and foremost a customer service company, and committed to your success. Our team of experts lead the hospitality industry in providing the best customer support possible.
Our highly trained staff is ready to answer your call quickly and professionally. In addition, we provide emergency support if your business runs into problems after regular business hours. Our ResNexus support teams also respond to Facebook and chat.
OUR INNOVATIVE AND EFFECTIVE ONLINE BOOKING ENGINE INCREASES DIRECT BOOKINGS
ResNexus was designed with your guest in mind, because we know that if your guest has a great shopping experience your business will increase revenue. ResNexus uses simple step-by-step progression with room selection, multiple rate types, retail offers, policy agreement, and payment information. In addition, your guest has the option of shopping by special or package first and then selecting the room–a ResNexus-only feature!
During the booking process you can offer retail items, specials, or packages in an intuitive and eye-catching way through side bars. In addition, your guest is shown your add-ons again after they select the room and before payment is collected. Retail items can give your business thousands in additional revenue and enhance your guests' stay.
Our booking engine also has a Travel Protection option which helps protect your business from revenue losses from last-minute cancellations due to illness, injury, or death.
MADE FOR PROPERTIES OF ALL SHAPES AND SIZES
So whether you're an independent hotel, a cozy bed and breakfast, a beautiful campground, a trendy vacation rental, or anything in between, ResNexus is designed to make managing your business a walk in the park. With our easy-to-use software, you spend less time worrying and more time doing the things you love.
Find out why thousands of properties feel ResNexus is the best property management software in the industry.
Key benefits of ResNexus
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Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
ResNexus the best all around for campgrounds
Reviewed on 2020/11/23
Our experience has been wonderful. If there are any issues, which is rare, they always take care of...
Our experience has been wonderful. If there are any issues, which is rare, they always take care of you. We had a website designed by them and they did a fabulous job. It is very easy to go in and add or change things ourselves. The online bookings are huge for us as well as the connections to AirBnB they offer. The reports they have allow us to gather information to assist our business and growth.
Pros
ResNexus provides all you need for the operations of your campground. Online bookings, point of sale system, websites, and the reports are amazing for management. They are constantly updating and adding new features. Their support team is the best and are always helpful and prompt.
Cons
Some features need to be added to adhere to new standards with COVID-19, but they are actively working on it and always take feedback and suggestions for improvement.
Response from ResNexus
Billie,
Thanks for taking the time to give us a review. We're glad you like your website!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I highly recommend ResNexus.
Reviewed on 2024/04/16
Pros
For quite some time, I sought a solution for my small boutique hotel and eventually opted for ResNexus. Transitioning from my previous connectivity provider was seamless, thanks to the expert and highly competent guidance provided by ResNexus throughout the process. Every member of the ResNexus team, particularly [sensitive content hidden], stood by my side during the entire transition, remaining accessible and consistently ensuring that everything was taken care of wonderfully and reliably. I wholeheartedly recommend ResNexus.
Cons
Like all systems, there are always a few points that could be improved. However, from my perspective, these minor considerations have no bearing on the high functionality that ResNexus offers in my case.
Response from ResNexus
Carolin,
We really appreciate the kind words and great review! Thank you for letting us serve you and your business!
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Feature-rich and great customer service, but a lot of bugs
Reviewed on 2021/09/04
Getting trained on Resnexus and setting it up requires a large investment of time. The Customer...
Getting trained on Resnexus and setting it up requires a large investment of time. The Customer Service is top-notch, giving 1:1 support to assist you. And it is needed: Resnexus is a feature-rich with a lot of bells and whistles with complex, non-intuitive navigation (there is a menu with a list of 63 pages for Setup). All the options are probably necessary to support various operations, but not needed for me, yet still require review. To make use of many of the functions, you need staff willing to log directly into Resnexus to manage their daily work and communicate with each other. I am a small vacation rental owner with contractors that support multiple accounts (housekeepers for instance) who will not do that, so I end up sending out texts and e-mails instead. In addition, the required process required to handle direct bookings is overkill for me, with a lot of information and extra decisions I have to spend time filling out.
I have decided to move to an alternative software. I would have continued using Resnexus since I invested so much time in it, but the number of product bugs continually introduced in new releases makes it difficult to justify the ongoing investment in its usage.
Pros
(1) ResNexus is a one-stop, feature-rich software service allowing every nuance of your operations to be mirrored and more importantly maintained. (2) The user interface for bookings and availability is heavily customizable and integrates to my existing web site. (3) It supports a simple "online store" so I can sell logo products like t-shirts and guest services. (4) It supports the sale of gift certificates and manages remaining balance when redeemed. (5) great rate and management. (6) Great printable reports. (7) It allows me to manage a file of previous guests with their information (interests, birthdays, etc). (8) The customer service is their best quality, with assignment of a representative in addition to regular customer service. (9) One aspect of Resnexus where it is way above its competitors is adherence to data and system security best practices, as well as adhering to the latest US website design requirements, such as handicap usability for instance.
Cons
(1) It takes a big investment of time to learn how to set up, navigate and use Resnexus and it is not intuitive with sparse online help. (2) Housekeeping operations require your staff to log into the application to use it properly, making it more usable for companies with dedicated staff rather than the small vacation rental owner like myself that uses contractors with multiple accounts. (3) The application is not intuitive and work flow processes are too complex for the simple processes required for my business...so complex I am concerned of modifying direct bookings incorrectly there are so many options. (4) There is strong marketing and guest loyalty functionality, but it requires obtaining guest emails...since a lot of my bookings are via Airbnb who does not give out guest emails I cannot use many of the marketing and promo functions available. (5) The photo library is in multiple places and for channel mgr integration does not allow switching the order of photos showing up on Airbnb...you have to delete all of them and re-upload them to change the order. (6) Lastly, I've experienced a lot of bugs in production. This includes errors in the Airbnb channel mgr integration that created actual bookings with incorrect 24-hour cancelation policies. Other property data such as touchless check-in disappeared and had to be reentered. They accidentally released the vrbo beta into production and I filled out the integration info only to have it disappear when they turned it off.
Response from ResNexus
Scott,
Thank you so much for taking the time to leave such a through review and great feedback.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Could not have grown my business without them!
Reviewed on 2024/01/26
Pros
Red Carpet Specialist are always there to answer any questions quickly.
Ease of use.
Features
Report builder
Website design
Cons
Literally nothing. They are amazing and I stand by their product 100%.
Response from ResNexus
Heather,
Thank you so much for the wonderful review! We love serving you and helping your business grow!
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best option for the features and price on the market today
Reviewed on 2023/06/20
Been almost 3+ years and we have loved the progress and the updates that this platform has...
Been almost 3+ years and we have loved the progress and the updates that this platform has implemented. Keep up the good work.
Pros
Allows our business management to be accessed from anywhere, which is the most important feature for a manager, like myself, and the ability to be used on mobile device or simple desktop computers
Cons
Wish there was a better market/retail module versus the current lightspeed restaurant or the integrated one that is currently available. Try to get lightspeed. Retail option would be awesome.
Alternatives Considered
Campground Solutions Reservation and Management SystemReasons for Choosing ResNexus
Needed a web-based versus old-school server client based systemReasons for Switching to ResNexus
Sales team and the pricing what is the best available at that time? They are cheaper options but I have loved the support with gotten one issues arise.Response from ResNexus
Kalpesh,
Thanks for taking the time to leave such a wonderful review and give feedback! It means the world to us. We appreciate your business!
ResNexus FAQs
Below are some frequently asked questions for ResNexus.Q. What type of pricing plans does ResNexus offer?
ResNexus offers the following pricing plans:
- Starting from: US$35.00/month
- Pricing model: Subscription
- Free Trial: Available
ResNexus is available on monthly subscriptions. It is available across 3 pricing tiers: Essentials, Professional and Premier. Pricing starts at $35 and scales, outlined below. Essentials: $35/mo +$3.50/unit avg. Professional: 58/mo +$5.25/unit avg. Premier: 69/mo +$6.00/unit avg.
Q. Who are the typical users of ResNexus?
ResNexus has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does ResNexus support?
ResNexus supports the following languages:
English
Q. Does ResNexus support mobile devices?
ResNexus supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does ResNexus integrate with?
ResNexus integrates with the following applications:
authorize.net
Q. What level of support does ResNexus offer?
ResNexus offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
Related categories
See all software categories found for ResNexus.
Hospitality Property Management Software
