About ResNexus

AWARD-WINNING RESERVATION SOFTWARE TO GROW YOUR BUSINESS!

ResNexus is an easy-to-use cloud-based property management software that offers hoteliers a single login solution to help run their property simply and effectively.

TRUSTED BY THOUSANDS OF PROPERTIES!

ResNexus’ philosophy is to provide numerous built-in tools to help you save time and money.

These include ADA compliant booking engine, OTA channel manager, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payment processing, lock fees, review management, and much more!

ResNexus does also offer several add-on options such as text messaging, Wi-Fi door locks, utility readers, custom websites, and digital marketing.

Many of our competitors use more 3rd-party integrations for services such as guest portal, revenue management, and more.

That means you may need to operate multiple accounts and logins, pay more subscription fees, and work with support from multiple companies to resolve any issues that arise. In addition, with some competitors you might to pay a la carte for more specific features you may need.

See our comparison page for more info:
https://resnexus.com/comparisons/

In addition, ResNexus directly connects to a wide variety of marketing channels and OTAs including:

Airbnb–2023 Preferred Partner!
Booking.com
Expedia–2023 Preferred Partner!
Google
TripAdvisor
BookOutdoors
The Dyrt
Glamping Hub
HipCamp
Little Travel Europe
Spot2Nite
VRBO–ResNexus has a unique direct connection to Vrbo that does not use ical. This helps prevent double bookings from having to manually enter in reservations from VRBO.

ResNexus has commission-free pricing options to connect to the OTA's. This means that your business has zero additional commission fees charged by your PMS software.

WE DELIVER RELIABLE, TOP-RATE CUSTOMER SUPPORT

We're more than a software company—we're first and foremost a customer service company, and committed to your success. Our team of experts lead the hospitality industry in providing the best customer support possible.

Our highly trained staff is ready to answer your call quickly and professionally. In addition, we provide emergency support if your business runs into problems after regular business hours. Our ResNexus support teams also respond to Facebook and chat.

OUR INNOVATIVE AND EFFECTIVE ONLINE BOOKING ENGINE INCREASES DIRECT BOOKINGS

ResNexus was designed with your guest in mind, because we know that if your guest has a great shopping experience your business will increase revenue. ResNexus uses simple step-by-step progression with room selection, multiple rate types, retail offers, policy agreement, and payment information. In addition, your guest has the option of shopping by special or package first and then selecting the room–a ResNexus-only feature!

During the booking process you can offer retail items, specials, or packages in an intuitive and eye-catching way through side bars. In addition, your guest is shown your add-ons again after they select the room and before payment is collected. Retail items can give your business thousands in additional revenue and enhance your guests' stay.

Our booking engine also has a Travel Protection option which helps protect your business from revenue losses from last-minute cancellations due to illness, injury, or death.

MADE FOR PROPERTIES OF ALL SHAPES AND SIZES

So whether you're an independent hotel, a cozy bed and breakfast, a beautiful campground, a trendy vacation rental, or anything in between, ResNexus is designed to make managing your business a walk in the park. With our easy-to-use software, you spend less time worrying and more time doing the things you love.

Find out why thousands of properties feel ResNexus is the best property management software in the industry.


Key benefits of ResNexus

  • ResNexus includes an innovative reservation calendar, which lets supervisors track various reservation details including check-in/out, booking source, retail items, payments, surprise bookings, and more all in one dashboard.

  • ResNexus achieved Preferred Partner status with both Expedia and Airbnb for building and maintaining a quality integration with these world-class marketing channels. This means ResNexus offers powerful features and capabilities built into the pms system from these providers.

  • ResNexus can connect to a wide variety of marketing channels and OTAs including Booking.com, Expedia, Google and TripAdvisor.

  • ResNexus includes over 100+ powerful reports, which lets businesses gain insights into operations related to occupancy, revenue, payments, marketing, taxes, retail, operations, and reservations.

  • ResNexus Premier edition provides an innovative Night Audit functionality. This end-of-day sequence allows you to easily monitor and verify actions taken at your property for each day and generate specific reports to give you an accurate view of your business' performance and balance all transactions.

  • ResNexus Premier edition let's you create, manage and send contracts and liability waivers to your clients.

  • ResNexus's text messaging functionality allows managers to communicate with guests and increase reviews across websites, such as Google, Facebook, TripAdvisor and more through automated texting review functionality.

  • ResNexus Cart Abandonment feature includes tracking reports and automatic email reminders to guests who did not complete the purchase.

  • Administrators can use Wi-Fi smart lock functionality to manage property locks by directly connecting to Wi-Fi routers across hotels, vacation rentals, lodgings, and storage rentals.

  • ResNexus Professional and Premier Editions come with a built-in point of sale system at no additional cost, which makes selling retail items onsite a breeze.

  • ResNexus makes group bookings easy and saves your staff time. After your property has blocked off the dates and approximate number of rooms or units for the group, a custom booking engine link becomes available for you to send to the group coordinator.

  • The ResNexus Guest Portal allows guests to check in, check out, message your staff, view reservation details, and more! The best part is there’s no app required. All the guest has to do is click the link on the bottom of their confirmation email or scan a QR code at your front desk, then input their reservation and phone number!

  • With ResNexus Travel Protection, you can protect your business from revenue losses from last-minute cancellations due to illness, injury, or death. Your guests can simply select the Travel Protection option during the booking process, and if they cancel for one of the protected reasons, both you and your guest will be reimbursed 100% of the booking cost minus the travel protection fee.

  • All ResNexus editions come with free setup and support. We do it for you. Our highly trained staff is ready to answer your call–quickly. ResNexus has some of the highest customer service satisfaction in the Hospitality industry.

  • ResNexus is here to help your business grow. That’s why each month we offer educational webinars that discuss everything from developing trends in the hospitality and travel industries to new ResNexus features to help your business operate more easily.

  • ResNexus charges a simple flat rate based off of your units and season. In addition, we provide peace of mind with our Lifetime Pricing Guarantee. Rest easy knowing that as long as you own your business, the price of your property management software won’t increase unless you add more units. We only grow when you grow. That’s just one more form of stability that ResNexus provides.

  • Images

    ResNexus Software - ResNexus provides an online booking engine, OTA channel manager, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payment processing, lock fees, review management, and much more!
    ResNexus Software - ResNexus Innovation Online Booking Engine
    ResNexus Software - Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source.
    ResNexus Software - Over 100+ Powerful Reports
    View 9 more
    ResNexus video
    ResNexus video
    ResNexus video
    ResNexus video
    ResNexus video
    ResNexus Software - ResNexus provides an online booking engine, OTA channel manager, automated email marketing, cart abandonment, retail add-ons, guest portal, travel protection, point of sale, dynamic pricing, payment processing, lock fees, review management, and much more!
    ResNexus Software - ResNexus Innovation Online Booking Engine
    ResNexus Software - Our innovative ResNexus calendar lets your business see exactly what you need with advanced filters such as payment status, retail items, check-in status, and reservation source.
    ResNexus Software - Over 100+ Powerful Reports

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    Reviews

    Overall rating

    4,8 /5
    (378)
    Value for Money
    4,6/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have ResNexus?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 378
    Oscar
    Oscar
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    An easy way to manage your hotel

    Reviewed on 2021/08/29

    It has been a Great software, I’ve been using this for over a year now and I can say that it has...

    It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

    Pros

    I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

    Cons

    It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

    Response from ResNexus

    Oscar,

    Thank you so much for the wonderful review! We appreciate your business!

    Tammy
    Overall rating
    • Industry: Hospitality
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My First Year with ResNexus in Review

    Reviewed on 2020/11/24

    Overall my experience with ResNexus has been nothing less then amazing. As many companies, with...

    Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.

    Pros

    When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!

    Cons

    Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.

    Alternatives Considered

    Cloudbeds and Little Hotelier

    Reasons for Switching to ResNexus

    Because the simplicity of the program but with all the bells and whistles, and the fact that they would work with me as a complete package... building my website, building my reservation system, and set up my channel to booking.com ... [SENSITIVE CONTENT HIDDEN] was outstanding during the set up of my channel to Booking.com.

    Response from ResNexus

    Tammy,

    Thanks for your feedback! We appreciate you choosing ResNexus.

    Greg
    Overall rating
    • Industry: Recreational Facilities & Services
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    May be great for hotels but not for RV parks and campgrounds

    Reviewed on 2023/05/27

    I spent a nightmare year with ResNexus before switching back to my previous reservation software. ...

    I spent a nightmare year with ResNexus before switching back to my previous reservation software. first the import of my previous and existing reservations was done incorrectly and even after 12 months they could not figure out how to fix it. They have no good way of charging guest extra fees like parking, late checkout etc., you have to enter these fees as a retail item which screws up your retail reporting. Cancelation fees have to be added annually. Canceling a reservation would require 4 different screens before complete. The grid takes three time longer to load than my previous software system. This, while a customer is standing in front of you or on the phone. Vehicle depictions for RVs are laughable and confusing to guests. It is not possible to move only a portion of the reservation to a new site. testing capabilities cost extra and there's no way to create canned outgoing messages that you use often. for these and many more reasons, we transitioned back to our previous software provider and never looked back.

    Pros

    Their website service is good with good support. The reservation software...not so much

    Cons

    Poor customer service, if you have a problem they'll "write a ticket" then forget about you

    Alternatives Considered

    Newbook

    Reasons for Choosing ResNexus

    to take advantage of third party bookings

    Reasons for Switching to ResNexus

    Because I believed what the sales rep told me, seems they don't really know what the capabilities of the software are and are not.

    Response from ResNexus

    Greg,

    Thanks for the feedback. At ResNexus we strive to provide the best software paired with the best customer support. While not perfect, we are proud be the Highest Rated campground management software on Capterra and love serving our extensive list of campground clients. We apologize that your setup experience was atypical and that we could not resolve the issues it caused to your satisfaction. ResNexus maximizes your occupancy by showing your guests what they are looking for right from the start–your sites. Hundreds of campground properties love this benefit. In addition, we allow guests to book by specials and packages and provide a built-in POS. We help your staff save time and money by reducing the need and cost for many 3rd party integrations required by other more expensive systems. We realize that there are many campground software providers and wish you the best in your future endeavors.

    Rita
    Overall rating
    • Industry: Hospitality
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Excellent software, excellent support and customer service

    Reviewed on 2020/11/22

    Pros

    Easy to use. Daily functions are intuitive and fairly easy to deduce. For more in depth and less used features, they are always willing to answer all the "dumb" questions that I call with. Make upgrades and are responsive to suggestions. An industry leader for small to midsized bed and breakfast and other lodging properties.

    Cons

    Set up is time consuming but that is true for any software of this nature. Price point is a bit higher than some of the other competitors. Having said that, Reznexus is one of the 2 inn managment software systems that I would even consider using for my B&B business.

    Alternatives Considered

    Little Hotelier and ThinkReservations

    Reasons for Choosing ResNexus

    Needed more features and better customer service to continue. Needed to be able to sync reservation system with OTA's and this was one of the better ones for doing that. They continue to upgrade and add features and have much better customer service.

    Reasons for Switching to ResNexus

    Price as well as interface ability with OTA systems. Also, they seem like a "mature" company. The other 2 were more "start up" in nature and I didn't want to work with that type of company.

    Response from ResNexus

    Rita,

    Thanks for leaving us a review. We appreciate your feedback.

    Andrea
    Overall rating
    • Industry: Leisure, Travel & Tourism
    • Company size: 2–10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Tech Support & Web Design

    Reviewed on 2019/07/17

    Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really...

    Excellent! The guys have been great! The rep is from the Pacific Northwest and was able to really design a great 'feel' & lend suggestions & provide SEO to bolster up my site. However, honestly, it took several months to get my website started. I signed up last November & did not get the landing page until March. This was not the reps' fault. I understand that ResNexus was understaffed due to the high volume of other Webervations users when signed on with ResNexus. I thought I was getting a complete website, but we ended up compromising on a landing page that I mostly had to build up on my time, with the rep's guidance. And, since my slow time is in winter, I did not (& have not) really get to build the site up due to lack of time on my end. I will have to get with them this fall to revisit and improve my site.

    Pros

    The RezNexus Team support. It's not about the software to me, really, as I had not a clue about how to use it. The reps were/are extremely helpful & reliable to get my questions answered in a timely manner. The booking engine is really intricate & fairly easy to navigate. The rep is very personable & knowledgeable and provided expert help & made tutorials for me when he was not able to help over the phone with the web pages. The rep provided the guidance with the booking engine set up & back office. Together, they made a steep learning curve for me much less intimidating.

    Cons

    The software works for both myself and my guests fairly easily as far as navigation. I have experienced several web development glitches which are frustrating for both myself and for the rep. For example, he completely went the 'extra mile' to find out why we were losing my images during file transfers. The rep devised a way to have me load them to my desktop & then directly onto the webpage itself. In short, the file storage within the software had (maybe still has?) deleted my work from the image files.

    Alternatives Considered

    GoDaddy Website Builder

    Reasons for Choosing ResNexus

    I needed a new website and Webervations sold out to an overseas company. ResNexus offered both a booking engine & website development & dedicated support. Also, integrated credit card processing was not something I had used but has worked out great for myself & my guests.

    Reasons for Switching to ResNexus

    Initially, it was because they use PayPal. But, as I got working with the rep on my website, I was really, really happy I did NOT choose GoDaddy! He is so helpful and very patient. I never feel like I am just hanging out there waiting for help (with a different tech each time). The rep provides dedicated one-on-one support. And for that, I was willing to wait a bit instead of having a substandard product.
    Showing 5 reviews of 378 Read all reviews

    ResNexus FAQs

    Below are some frequently asked questions for ResNexus.

    ResNexus offers the following pricing plans:

    • Starting from: US$30,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Essentials, Professional and Premier. Pricing starts at $20 and scales with average of 9 rooms, outlined below. For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows: Essentials: $8-$11, per room Professional: $12-$16, per room Premier: $17-$20, per room For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows: Essential: $1.51-$1.87, per unit Professional: $2.22-$2.75, per unit Premier: $2.76-$3, per unit

    ResNexus has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    ResNexus supports the following languages:

    English

    ResNexus supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ResNexus integrates with the following applications:

    authorize.net

    ResNexus offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for ResNexus.