About ResNexus

ResNexus is a cloud-based property management solution that helps businesses in the hospitality industry streamline processes related to room bookings, email marketing, and guest management. Agents can utilize the in-built calendar to track monthly or daily reservations based on multiple criteria such as guest names, check in or check out dates, payments status, and more.

The ResNexus front desk functionality enables businesses to collect customer contact details, room preferences, and special dietary needs, among other information. The housekeeping module allows supervisors to add cleaning instructions and track operations based on room statuses including "clean", "dirty", or "refresh". Managers and leaders can generate reports to gain insight into occupancy rates, taxes, reservations, marketing processes, and more.

ResNexus facilitates integration with several third-party marketing channels including Expedia, Booking.com, and Trivago. It lets users build custom websites and add brand logos, property images, descriptions, and reviews. To help businesses improve customer loyalty, ResNexus facilitates timely email confirmations, gift certificates, thank you messages, and birthday/anniversary eCards.

Pricing starting from:

US$3,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ResNexus

Key benefits of ResNexus

  • ResNexus includes a reservation calendar, which lets supervisors track various reservation details including check-in/out, anniversaries, and surprise bookings on a unified dashboard.

  • It includes a reporting module, which lets businesses create reports and gain insights into operations related to occupancy, revenue, payments, marketing, taxes, retail, operations, and reservations.

  • ResNexus's text messaging functionality allows managers to communicate with guests and increase reviews across websites, such as Google, Facebook, TripAdvisor and more through automated texting review functionality.

  • Along with ResNexus's online booking engine, administrators can also integrate the platform with Hotwire, Orbitz, Expedia, Airbnb, and more to centralize booking processes.

  • Administrators can use Wi-Fi smart lock functionality to manage property locks by directly connecting to Wi-Fi routers across hotels, vacation rentals, lodgings, and storage rentals.

  • Devices

    Business size

    S M L

    Markets

    Bermuda, Bahamas, Canada, Cayman Islands, St. Martin, Puerto Rico, Turks & Caicos Islands, United States, British Virgin Islands, US Virgin Islands

    Supported Languages

    English

    Pricing starting from:

    US$3,00/month

    • Free Version
    • Free Trial
    • Subscription

    Top 5 alternatives to ResNexus

    Images

    ResNexus Software - Resnexus housekeeping
    ResNexus Software - Resnexus front desk
    ResNexus Software - ResNexus daily grid
    ResNexus Software - Resnexus calendar
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    ResNexus video
    ResNexus Software - Resnexus housekeeping ResNexus Software - Resnexus front desk ResNexus Software - ResNexus daily grid ResNexus Software - Resnexus calendar

    Features

    Total features of ResNexus: 76

    • Activities Booking
    • Activity Dashboard
    • Alerts/Notifications
    • Auto Update
    • Billing & Invoicing
    • Booking Management
    • Booking Notes
    • Built-in Accounting
    • CRM
    • Calendar Management
    • Calendar/Reminder System
    • Commission Management
    • Contact Management
    • Customer Support
    • Customizable Branding
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Discount Management
    • Drag & Drop
    • Dynamic Pricing
    • Email Marketing
    • Employee Management
    • Extended Stay
    • For Hospitality Industry
    • For Vacation Rentals
    • Front Desk Management
    • GDS/OTA Integration
    • Group Reservations
    • Guest Check-in/Check-out
    • Guest Experience Management
    • Housekeeping Management
    • Inventory Control
    • Inventory Management
    • Landing Pages/Web Forms
    • Lead Management
    • Loyalty Program
    • Maintenance Management
    • Marketing Automation
    • Media Library
    • Multi-Location
    • Multi-Property
    • Online Booking
    • Online Booking Tools
    • Online Reservations
    • Payment Processing
    • Point of Sale (POS)
    • Pre-built Templates
    • Price Optimization
    • Promotions Management
    • Rate Management
    • Ratings / Reviews
    • Real Time Data
    • Real Time Editing
    • Reminders
    • Rental Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Revenue Management
    • Room Booking
    • SEO Management
    • Sales Reports
    • Search/Filter
    • Single Property
    • Site Maps
    • Site Reservation Management
    • Spa/Activity Management
    • Status Tracking
    • Template Management
    • Third Party Booking
    • Third Party Integrations
    • Utility Billing
    • Website Management
    • Work Order Management
    • Yield Management

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    Reviews

    Overall rating

    4,7 /5
    (294)
    Value for Money
    4,5/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have ResNexus?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 294
    Oscar P.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    An easy way to manage your hotel

    Reviewed on 2021/08/29

    It has been a Great software, I’ve been using this for over a year now and I can say that it has...

    It has been a Great software, I’ve been using this for over a year now and I can say that it has helped me a lot mainly because some of the features that the software includes I wasn’t able to do it before such as spa and other entertainment activities management, I will definitely recommend for those people who want to improve their services and their company.

    Pros

    I like that is a software that is easy to use, it helps you to have more control on different areas whether is your company or your hotel, for me many years I’ve been managing on the classic way but with this software things are just getting even more easy to do, I can let this software to do functions that not many people can do because and that’s what I like about the software.

    Cons

    It has some features that I didn’t like mainly because these are just features that you can do by yourself and it can also be done if you combine with other Arias, like housekeeping manage, so it will be better to let some of the features out and add a feature that allows me to promote my services so more people know about it.

    Tammy B.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My First Year with ResNexus in Review

    Reviewed on 2020/11/24

    Overall my experience with ResNexus has been nothing less then amazing. As many companies, with...

    Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.

    Pros

    When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!

    Cons

    Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.

    Alternatives Considered

    Little Hotelier and Cloudbeds

    Reasons for Switching to ResNexus

    Because the simplicity of the program but with all the bells and whistles, and the fact that they would work with me as a complete package... building my website, building my reservation system, and set up my channel to booking.com ... [SENSITIVE CONTENT HIDDEN] was outstanding during the set up of my channel to Booking.com.

    Response from ResNexus

    Tammy,

    Thanks for your feedback! We appreciate you choosing ResNexus.

    Cliff C.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    New Customer Just Onboarded

    Reviewed on 2021/12/10

    Great, [SENSITIVE CONTENT] was top notch to work with

    Great, [SENSITIVE CONTENT] was top notch to work with

    Pros

    Renexus made the process of getting my new historic inn up and running very easy. From the sales, to the my guy in onboarding, [SENSITIVE CONTENT] . believe me if you decide to go with this company, insist on getting Celso as you onboarding manager. He was fantastic. Never rushed, made sure all questions were answered and oversaw other departments like website building and credit card processing. True professional.

    Cons

    nothing so far I have liked all of the features

    Alternatives Considered

    Little Hotelier

    Reasons for Switching to ResNexus

    all inclusive platform, inventory, website, credit card processing, booking engine, wifi lock integration.
    Rhitt F.
    Overall rating
    • Industry: Hospitality
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Good with some bad

    Reviewed on 2017/07/24

    Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your...

    Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

    Pros

    I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

    Cons

    If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate.
    Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work.
    The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone.
    I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting
    "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

    Response from Nathan

    Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment.

    For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid.

    With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation.

    When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select.

    When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation.

    If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system.

    Thank you for using ResNexus and helping us improve.

    Sarah O.
    Overall rating
    • Industry: Hospitality
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very Good System

    Reviewed on 2021/09/27

    Pros

    The ease in moving reservations, keeping track of the status of rooms, tax reports and income. The customer support is great and particularly enjoy working with [SENSITIVE CONTENT] since he understands and is not judgmental about this older person who is totally adverse to computer stuff.. He has been a lifesaver. I manage my property all by myself so I appreciate all the help I can get.

    Cons

    There really is not anything specific that I don't like. If I was more into computers I would understand and make much better use of all that Resnexus has to offer. I basically have only scratched the surface. Luckily, I only have a very small inn so not too detrimental. Computers are like math to me....I freeze up at the mere mention. If I would spend the time to study the tutorials I would be much better off and the support team would also be happier!!!!

    Showing 5 reviews of 294 Read all reviews

    ResNexus FAQs

    Below are some frequently asked questions for ResNexus.

    ResNexus offers the following pricing plans:

    • Starting from: US$3,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below. For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows: Basic: $3-$5, per room Essentials: $8-$11, per room Professional: $12-$16, per room For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows: Basic: $0.64-$0.79, per unit Essential: $1.51-$1.87, per unit Professional: $2.22-$2.75, per unit

    ResNexus has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ResNexus supports the following languages:

    English

    ResNexus supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ResNexus integrates with the following applications:

    Authorize.Net, SABRE

    ResNexus offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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