About ResNexus

ResNexus is a cloud-based property management solution that helps businesses in the hospitality industry streamline processes related to room bookings, email marketing, and guest management. Agents can utilize the in-built calendar to track monthly or daily reservations based on multiple criteria such as guest names, check in or check out dates, payments status, and more.

The ResNexus front desk functionality enables businesses to collect customer contact details, room preferences, and special dietary needs, among other information. The housekeeping module allows supervisors to add cleaning instructions and track operations based on room statuses including "clean", "dirty", or "refresh". Managers and leaders can generate reports to gain insight into occupancy rates, taxes, reservations, marketing processes, and more.

ResNexus facilitates integration with several third-party marketing channels including Expedia, Booking.com, and Trivago. It lets users build custom websites and add brand logos, property images, descriptions, and reviews. To help businesses improve customer loyalty, ResNexus facilitates timely email confirmations, gift certificates, thank you messages, and birthday/anniversary eCards.

Key benefits of ResNexus

  • ResNexus includes a reservation calendar, which lets supervisors track various reservation details including check-in/out, anniversaries, and surprise bookings on a unified dashboard.

  • It includes a reporting module, which lets businesses create reports and gain insights into operations related to occupancy, revenue, payments, marketing, taxes, retail, operations, and reservations.

  • ResNexus's text messaging functionality allows managers to communicate with guests and increase reviews across websites, such as Google, Facebook, TripAdvisor and more through automated texting review functionality.

  • Along with ResNexus's online booking engine, administrators can also integrate the platform with Hotwire, Orbitz, Expedia, Airbnb, and more to centralize booking processes.

  • Administrators can use Wi-Fi smart lock functionality to manage property locks by directly connecting to Wi-Fi routers across hotels, vacation rentals, lodgings, and storage rentals.

  • Devices

    Business size

    S M L

    Markets

    United States

    Supported Languages

    English

    Images

    Resnexus housekeeping
    Resnexus front desk
    ResNexus daily grid
    Resnexus calendar
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    ResNexus video
    ResNexus screenshot: Resnexus housekeeping ResNexus screenshot: Resnexus front desk ResNexus screenshot: ResNexus daily grid ResNexus screenshot: Resnexus calendar

    Features

    Total features of ResNexus: 80

    • Activities Booking
    • Activity Dashboard
    • Alerts/Notifications
    • Asset Management
    • Auto Update
    • Billing & Invoicing
    • Booking Management
    • Booking Notes
    • Built-in Accounting
    • CRM
    • Calendar Management
    • Calendar/Reminder System
    • Commission Management
    • Contact Management
    • Customer Support
    • Customizable Branding
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Discount Management
    • Drag & Drop
    • Dynamic Pricing
    • Email Invitations & Reminders
    • Email Marketing
    • Employee Management
    • Extended Stay
    • For Hospitality Industry
    • For Vacation Rentals
    • Front Desk Management
    • GDS/OTA Integration
    • Group Reservations
    • Guest Check-in/Check-out
    • Guest Experience Management
    • Housekeeping Management
    • Inventory Control
    • Inventory Management
    • Landing Pages/Web Forms
    • Lead Management
    • Loyalty Program
    • Maintenance Management
    • Marketing Automation
    • Media Library
    • Multi-Location
    • Multi-Property
    • Online Booking
    • Online Booking Tools
    • Online Reservations
    • Payment Processing
    • Point of Sale (POS)
    • Pre-built Templates
    • Price Optimization
    • Promotions Management
    • Rate Management
    • Ratings / Reviews
    • Real Time Data
    • Real Time Editing
    • Reminders
    • Rental Management
    • Reporting & Statistics
    • Reporting/Analytics
    • Reservations Management
    • Revenue Management
    • Room Booking
    • SEO Management
    • SMS Marketing Managment
    • Sales Reports
    • Scheduling
    • Search/Filter
    • Single Property
    • Site Maps
    • Site Reservation Management
    • Spa/Activity Management
    • Status Tracking
    • Template Management
    • Third Party Booking
    • Third Party Integrations
    • Utility Billing
    • Website Management
    • Work Order Management
    • Yield Management

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    Reviews

    Overall rating

    4,8 /5
    (286)
    Value for Money
    4,5/5
    Features
    4,6/5
    Ease of Use
    4,6/5
    Customer Support
    4,7/5

    Already have ResNexus?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 286
    Adam W.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    ResNexus Makes Short Term Rentals Easy!!

    Reviewed on 2019/11/29

    ResNexus is cost effective based upon the number of properties you manage. I like how I am able to...

    ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!

    Pros

    ResNexus is robust! There is a lot of functionality that allows for a workflow customization to meet a variety of needs, including guest communication, promotions, cleaning staff as well as multiple property types.
    I switched from another program that had tremendous functionality & allowed for customization but was created by a programer so it lacked the nuance of someone daily managing a short term rental operation. ResNexus offers the customization and is easy to deploy.

    Cons

    I haven't found much to gripe about except that to really leverage the capabilities you need to learn their vocabulary which can be different than other programs.

    Response from ResNexus

    Adam,

    Thank so much for the wonderful review. We appreciate your business!

    Tammy B.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My First Year with ResNexus in Review

    Reviewed on 2020/11/24

    Overall my experience with ResNexus has been nothing less then amazing. As many companies, with...

    Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.

    Pros

    When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!

    Cons

    Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.

    Response from ResNexus

    Tammy,

    Thanks for your feedback! We appreciate you choosing ResNexus.

    Laura S.
    Overall rating
    • Industry: Hospitality
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Customer Service with [SENSITIVE CONTENT HIDDEN] is worth every penny!

    Reviewed on 2021/02/16

    Amazing and have recommended to others in our tourist town!

    Amazing and have recommended to others in our tourist town!

    Pros

    I am completely new to the software as well as the B&B business. Not only did I need help with figuring out how to work things, but I didn’t have anyone else really to ask. I am sure I email [SENSITIVE CONTENT HIDDEN] at least weekly if not more and she is ALWAYS quick to respond and help. She is always professional and pleasant. She is a true asset and I would recommend anyone to be sure you have her as your training and customer contact.

    Cons

    I am having some issues navigating the website features and feel bad emailing about things I wish I could figure out on my own. But everyone has been so pleasant!

    Response from ResNexus

    Hi Laura,

    Thanks so much for leaving a review. We're glad you've been happy so far, and don't hesitate to ask any questions you have. We're happy to help.

    Rhitt F.
    Overall rating
    • Industry: Hospitality
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 6.0 /10

    Good with some bad

    Reviewed on 2017/07/24

    Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your...

    Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

    Pros

    I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

    Cons

    If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate.
    Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work.
    The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone.
    I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting
    "accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

    Response from Nathan

    Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment.

    For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid.

    With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation.

    When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select.

    When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation.

    If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system.

    Thank you for using ResNexus and helping us improve.

    Stephanie F.
    Overall rating
    • Industry: Recreational Facilities & Services
    • Company size: 2-10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Revenue management for RV Parks/Resorts

    Reviewed on 2021/01/07

    From the beautiful map and website they are creating to the one on one training you receive, ...

    From the beautiful map and website they are creating to the one on one training you receive, ResNexus ticked all of the boxes for us. Thank you [SENSITIVE CONTENT HIDDEN] The ResNexus team turned what could have been a nightmare into a piece of cake.

    Pros

    While new software programs can be intimidating, ResNexus is user friendly even to someone that has never used any type of booking/reservation system. A cloud based, multi property system and an integrated website means better customer retention. As well as being able to view and export revenue or occupancy reports on the go if needed. Individual log-ins with separate security clearance for multiple users means our GM can run a more secure staff.

    Cons

    To date only two.
    1. There is not a choice of Director or Owner listed for security clearance. GM is the the top . I would like to see a more graduated clearance. All access for Owner or Director, then slightly less for a GM.
    2. The ability to integrate with a gate system.

    Response from ResNexus

    Stephanie,

    Thanks for taking to the time to leave us some feedback. We're happy to hear we were able to meet your needs.

    Showing 5 reviews of 286 Read all reviews

    ResNexus FAQs

    Below are some frequently asked questions for ResNexus.

    ResNexus offers the following pricing plans:

    • Starting from: US$3,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below. For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows: Basic: $3-$5, per room Essentials: $8-$11, per room Professional: $12-$16, per room For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows: Basic: $0.64-$0.79, per unit Essential: $1.51-$1.87, per unit Professional: $2.22-$2.75, per unit

    We do not have any information about ResNexus features

    ResNexus has the following typical customers:

    Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    ResNexus supports the following languages:

    English

    ResNexus supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    ResNexus integrates with the following applications:

    Authorize.Net, SABRE

    ResNexus offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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