ResNexus

Reservation and property management solution

4,8 /5 (274 reviews) Write a Review!

ResNexus Overview

What is ResNexus?

ResNexus is a cloud-based property management solution that helps businesses in the hospitality industry streamline processes related to room bookings, email marketing, and guest management. Agents can utilize the in-built calendar to track monthly or daily reservations based on multiple criteria such as guest names, check in or check out dates, payments status, and more.

The ResNexus front desk functionality enables businesses to collect customer contact details, room preferences, and special dietary needs, among other information. The housekeeping module allows supervisors to add cleaning instructions and track operations based on room statuses including "clean", "dirty", or "refresh". Managers and leaders can generate reports to gain insight into occupancy rates, taxes, reservations, marketing processes, and more.

ResNexus facilitates integration with several third-party marketing channels including Expedia, Booking.com, and Trivago. It lets users build custom websites and add brand logos, property images, descriptions, and reviews. To help businesses improve customer loyalty, ResNexus facilitates timely email confirmations, gift certificates, thank you messages, and birthday/anniversary eCards.

ResNexus Overview

Pricing

Starting from
US$3,00/month

Pricing options

Free Trial
Subscription
Value for money

ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below.

For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows:
Basic: $3-$5, per room
Essentials: $8-$11, per room
Professional: $12-$16, per room

For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows:
Basic: $0.64-$0.79, per unit
Essential: $1.51-$1.87, per unit
Professional: $2.22-$2.75, per unit


ResNexus Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

ResNexus housekeeping
ResNexus front desk
ResNexus daily grid
ResNexus calendar
ResNexus video ResNexus screenshot: ResNexus housekeeping ResNexus screenshot: ResNexus front desk ResNexus screenshot: ResNexus daily grid ResNexus screenshot: ResNexus calendar

ResNexus Reviews

ResNexus Reviews

Overall rating
4,8
/
5
Excellent
225

Very good
39

Average
5

Poor
1

Terrible
4

Value for Money
4,5
Features
4,6
Ease of Use
4,6
Customer Support
4,7
96% recommended this app
Adam W.

ResNexus Makes Short Term Rentals Easy!!

ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!


Rita S.

Excellent software, excellent support and customer service


Rhitt F.

Good with some bad

Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.


Tammy B.

My First Year with ResNexus in Review

Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.


Melanie J.

Tried and True

Been with them for nearly 10 years and I always recommend them to new innkeepers who are shopping for their property management system. We have looked at others, almost changed then didn't, because in the end, Reznexus has been reliable, steady, and continued meeting our needs. I also like that it is a family owned company.


Adam W.
Industry: Hospitality
Company size: 2-10 Employees

ResNexus Makes Short Term Rentals Easy!!

Used Daily for 1-5 months
Reviewed on 2019/11/29
Review Source: Capterra

ResNexus is cost effective based upon the number of properties you manage. I like how I am able to customize the functionality to fit the nuances of my properties. I run short term rentals and am able to manage my listings on a variety of 3rd party platforms like AirBnb, Homeaway, Expedia, Booking.com and TripAdvisor using ResNexus. I am very happy with what has worked well!

Pros

ResNexus is robust! There is a lot of functionality that allows for a workflow customization to meet a variety of needs, including guest communication, promotions, cleaning staff as well as multiple property types.
I switched from another program that had tremendous functionality & allowed for customization but was created by a programer so it lacked the nuance of someone daily managing a short term rental operation. ResNexus offers the customization and is easy to deploy.

Cons

I haven't found much to gripe about except that to really leverage the capabilities you need to learn their vocabulary which can be different than other programs.

Response from ResNexus

Adam,

Thank so much for the wonderful review. We appreciate your business!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rita S.
Industry: Hospitality
Company size: Self Employed

Excellent software, excellent support and customer service

Used Daily for 2+ years
Reviewed on 2020/11/22
Review Source: Capterra

Pros

Easy to use. Daily functions are intuitive and fairly easy to deduce. For more in depth and less used features, they are always willing to answer all the "dumb" questions that I call with. Make upgrades and are responsive to suggestions. An industry leader for small to midsized bed and breakfast and other lodging properties.

Cons

Set up is time consuming but that is true for any software of this nature. Price point is a bit higher than some of the other competitors. Having said that, Reznexus is one of the 2 inn managment software systems that I would even consider using for my B&B business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Rhitt F.
Industry: Hospitality
Company size: Self Employed

Good with some bad

Used Daily for 1-5 months
Reviewed on 2017/07/24
Review Source: SoftwareAdvice

Overall its a great system- Its all you need to run all/most aspects of your business. I.E. your reservation page and your website are linked, links to a solid credit card merchant, reservation software is fairly intuitive. However, you will drive yourself to the point of insanity trying to make changes, and other things that aren't straight forward. I.E. a one night reservation.- That being said, customer service is always there to help. I feel that the price, is not too expensive for only having to pay one company that can do so many things for your business. My only suggestion to them is to update the reservation system, making it more user friendly or idiot proof. I've only been using it for a few months. Maybe I'll get it down by the end of the year! !!!.

Pros

I like the look of the "grid" , making a reservation is fairly simple, ability to prepare taxes, and the link to the credit card system. Finally, the reservation page that links to your website that they create for you is the best part for me. Customer service is awesome, you always talk to live person. Very responsive. They will help the best they can in a timely manner.

Cons

If you have to change to a reservation, such as, add another night, or try to do a weekly rate, move to a different room, charge a monthly rate.
Its nearly impossible. If you're trying to do an ongoing monthly rental- its difficult. You might as well shoot yourself now. It takes like 5 steps and doesn't work.
The support team will eventually fix it, but you look like an idiot when you're trying to do this in front of a customer or on the phone.
I'm not a computer programmer, but you would think you could click 7 days on the grid, hit "reservation" and it would populate a "weekly" rate. Not by hitting
"accommodations", "remove" -(removing their original one, so if you f-up, hit "back", you try and find their original reservation, woops! its gone. You have to "remove" their original one in order to "add or change anything". So once your "remove" then you have to hit "rentals" then "weekly", then "search"- (for some crazy reason you have to "search" even though you know its available by looking at the "grid"- then when you hit "search" most the time it won't find the accommodation you're trying to book for them. So basically its a cluster. Giving discounts can also be a mess- there are different options but can be confusing.

Response from Nathan

Thank you for taking the time to write this review and for the feedback. We're apologize that you experienced issues with trying to change a reservation after it was made. Thank you for your kind comments about our customer support. We have made many improvement since your initial comment.

For the situation in which your business was looking to change the dates or room we recommend using the drag and drop feature on the reservation grid. To change the reservation simple click and drag the reservation to a new location on the grid.

With weekly and monthly rates, ResNexus does offer a way to select which rate you would like to use for a reservation on the grid when you are making the reservation. Your business has the flexibility to decide which rate plan you would like to pay when you are creating the reservation.

When your guests book online, the ResNexus online booking engine automatically changes the rate plan for your units based on how many days they select.

When adding a night to a reservation you can click on the reservation and then click the Rooms/Nights tab and click add. Then select which date, number of nights and which room you would like to add to the reservation.

If we are you are still finding that you are having a bad experience using these features in the system please contact us at 385-218-2637 and we would be happy to provide you with assistance and listen to your feedback to help improve our system.

Thank you for using ResNexus and helping us improve.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Tammy B.
Industry: Hospitality
Company size: 2-10 Employees

My First Year with ResNexus in Review

Used Daily for 6-12 months
Reviewed on 2020/11/24
Review Source: Capterra

Overall my experience with ResNexus has been nothing less then amazing. As many companies, with Covid-19 being rampant, there was a ton of turn over at ResNexus however the die hard employees that stayed and fought the merry fight have been 100% supportive and answer my calls and emails in a very timely way.

Pros

When I first bought my motel, and began searching for a software program that was user friendly but could give me all the reports I needed to build a solid financial snap shop (previous [SENSITIVE CONTENT HIDDEN] tossed all records) I interviewed and checked out several programs. ResNexus was by far the most user friendly and also had the additional feature of a point of sale program for me to use for the new gift shop I was adding to the motel. And they also were willing to design a beautiful website that would go hand in hand with my reservation system. It was a no brainer!

Cons

Their have only been two things at this point that I have had an issue with...The first being the ability to download information from my reservation system to my Quickbooks program. Most businesses do the online Quickbooks program, and I unfortunately had bought the downloadable 2020 Professional Business version (old school) and this Quickbooks version would not allow the ResNexus reservation system to download. It as very frustrating, but luckily ResNexus has an amazing team of Support members, and one young lady spent the better part of three days researching till she figured out how we could make the download work. I still struggle with downloading a reservation now and then that includes a discount or refund. It has a bit of a hiccup, but I have learned to do a General Journal entry to correct them.

Response from ResNexus

Tammy,

Thanks for your feedback! We appreciate you choosing ResNexus.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Melanie J.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Tried and True

Used Daily for 2+ years
Reviewed on 2020/11/23
Review Source: Capterra

Been with them for nearly 10 years and I always recommend them to new innkeepers who are shopping for their property management system. We have looked at others, almost changed then didn't, because in the end, Reznexus has been reliable, steady, and continued meeting our needs. I also like that it is a family owned company.

Pros

Can customize to my properties unique needs. Love the retail options, easily add packages and other items to guest reservations. The continue to innovate to keep up with technology changes in the market.

Cons

I'm not particularly a great technical person so sometimes I have difficulty getting set up correctly on my own. Tech support is always there if I need it and they are very friendly and get it done quickly.

Response from ResNexus

Melanie,

Thanks for your great review! And thanks for remaining a customer all these years. We appreciate it.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,5/10
Based on 274 user ratings
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ResNexus Pricing

ResNexus Pricing

Starting from
US$3,00/month
Free Trial
Subscription
Value for money

ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below.

For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows:
Basic: $3-$5, per room
Essentials: $8-$11, per room
Professional: $12-$16, per room

For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows:
Basic: $0.64-$0.79, per unit
Essential: $1.51-$1.87, per unit
Professional: $2.22-$2.75, per unit

ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below.

For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows:
Basic: $3-$5, per room
Essentials: $8-$11, per room
Professional: $12-$16, per room

For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows:
Basic: $0.64-$0.79, per unit
Essential: $1.51-$1.87, per unit
Professional: $2.22-$2.75, per unit

Value for Money
4,5/5
Based on 274 user ratings
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ResNexus Features

ResNexus Features

API
Activity Dashboard
Automatic Notifications
Availability Management
Billing & Invoicing
Booking Management
Calendar Management
Channel Management
Credit Card Processing
Discount Management
Electronic Payments
Inventory Management
Invoice Management
Online Booking Integration
Price Management
Promotions Management
Reporting & Statistics
Reservations Management
Room Booking
Third Party Integration
Features
4,6/5
Based on 274 user ratings
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Categories

Additional information for ResNexus

Additional information for ResNexus

Key features of ResNexus

  • Asset Management
  • Contact Management
  • Employee Management
  • Inventory Management
  • Lead Management
  • Multi-Location
  • Promotions Management
  • Reservations Management
  • Revenue Management
  • Work Order Management

Benefits

  • ResNexus includes a reservation calendar, which lets supervisors track various reservation details including check-in/out, anniversaries, and surprise bookings on a unified dashboard.

  • It includes a reporting module, which lets businesses create reports and gain insights into operations related to occupancy, revenue, payments, marketing, taxes, retail, operations, and reservations.

  • ResNexus's text messaging functionality allows managers to communicate with guests and increase reviews across websites, such as Google, Facebook, TripAdvisor and more through automated texting review functionality.

  • Along with ResNexus's online booking engine, administrators can also integrate the platform with Hotwire, Orbitz, Expedia, Airbnb, and more to centralize booking processes.

  • Administrators can use Wi-Fi smart lock functionality to manage property locks by directly connecting to Wi-Fi routers across hotels, vacation rentals, lodgings, and storage rentals.

  • ResNexus FAQs

    ResNexus FAQs

    Below are some frequently asked questions for ResNexus.

    Q. What type of pricing plans does ResNexus offer?

    ResNexus offers the following pricing plans:

    Starting from: US$3,00/month

    Pricing model: Subscription

    Free Trial: Not Available

    ResNexus is available on monthly subscriptions, varying with numbers of rooms, units and subscribers. It is available across 3 pricing tiers: Basic, Essential, and Professional. Pricing starts at 3$/room/month and scales with average of 9 rooms, outlined below. For vacation rentals, lodging, hotels and bed & breakfast the average monthly pricing across the 3 tiers is as follows: Basic: $3-$5, per room Essentials: $8-$11, per room Professional: $12-$16, per room For campgrounds and RV parks the average monthly pricing across the 3 tiers is as follows: Basic: $0.64-$0.79, per unit Essential: $1.51-$1.87, per unit Professional: $2.22-$2.75, per unit

    Q. What are the main features of ResNexus?

    ResNexus offers the following features:

    • Asset Management
    • Contact Management
    • Employee Management
    • Inventory Management
    • Lead Management
    • Multi-Location
    • Promotions Management
    • Reservations Management
    • Revenue Management
    • Work Order Management

    Q. Who are the typical users of ResNexus?

    ResNexus has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does ResNexus support?

    ResNexus supports the following languages:

    English

    Q. What type of pricing plans does ResNexus offer?

    ResNexus has the following pricing plans:

    Subscription

    Q. Does ResNexus support mobile devices?

    We do not have any information about what devices ResNexus supports

    Q. What other apps does ResNexus integrate with?

    ResNexus integrates with the following applications:

    Authorize.net, SABRE

    Q. What level of support does ResNexus offer?

    ResNexus offers the following support options:

    Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials