Aesthetic Record
Aesthetic Record
About Aesthetic Record
Aesthetic Record is a cloud-based practice management software designed to help aesthetic clinics manage online booking, patient records, invoices, inventories, and more. It supports ePrescribing, which lets practitioners directly send prescriptions to pharmacies and patient charts to medical directors in real-time.
It provides a patient portal, which enables patients to book appointments, access pre-appointment instructions, fill out questionnaires or surveys, and purchase health packages through digital wallets. With Aesthetic Record’s clinical photography suite, specialists can capture and upload patient’s before and after photos to corresponding charts, highlighting the treatment progress. The application also allows supervisors to track employees’ performance by measuring average sales, patient satisfaction scores, and booked appointment percentage.
Aesthetic Record facilitates integration with various third-party platforms, such as Stripe, Mailchimp, HubSpot, ActiveCampaign, Intercom, TouchMD, and more. Other features include lead tracking, marketing campaigns, automated text or email reminders, discount and package creation, reputation management, HIPAA-compliance review, analytics, and more.
Key benefits of Aesthetic Record
• Connect with patients using a range of communication tools including questionnaires, virtual consultations, real-time chat, and more.
• Allow patients to book appointments online through Aesthetic Record. The smart scheduling tools ensure that no double bookings occur and patients can view the availability of doctors before choosing a time and date that suits them.
• Use Aesthetic Record's EMR (electronic medical records) tools to record procedures and plans, provide electronic prescriptions, add notes to patient files, schedule follow-ups, upload before and after photos, and more.
• Bill patients electronically using Aesthetic Record's online payment processing and billing tools. Businesses can track each client's billing history, send invoices, apply discounts, and process payments in multiple formats including cash, credit card, electronic wallet, and more.
• Manage practice operations with features such as business insights, supply chain management, purchase orders, inventory tracking, employee performance tracking, and more.
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use and great value!
Reviewed on 2020/11/30
Pros
I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have.
Cons
There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Aesthetic Record Review
Reviewed on 2024/07/30
I found my overall experience with the Aesthetic Record system to be frustrating. It did not meet...
I found my overall experience with the Aesthetic Record system to be frustrating. It did not meet my expectations.
Pros
I liked the ease of set up and implementation the most.
Cons
I found it to be very inefficient system for what we needed it for.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible customer service DELAYS patient care
Reviewed on 2024/02/12
overall experience is BAD - do not recommend.
overall experience is BAD - do not recommend.
Pros
ease of photos and before and afters stored in the patient chart
Cons
You can only contact customer service through CHAT - they do NOT have a phone number to contact in case of an emergency. So if you patient has a complication and your eprescribing goes down, you can not help your patient! This is absolutely unacceptable and this company should be banned from providing EMR services if they can not guarantee a patient care issue is their #1 priority. Over the years customer service has consistently been inaccessible. The POS is useless, freezes constantly. I only use square as my POS because AR is so unreliable. You can not send invoices to patients. They update the app constantly which interrupts charting and does not allow you to save your LONG NOTES because of a forced update. If you have multiple ipads that need updating this is a constant battle. You can only chart on the app and can not do any documentation on the web browser - so if you forgot your ipad, you're out of luck.
But for me it is the disregard for patient safety that is a HUGE RED FLAG. DO NOT GET! Look into Jane, Charm, Symplast
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Do not use Aesthetic Record
Reviewed on 2024/08/14
I am so disappointed that I decided to go the cheap route. Aesthetic Records is cheap for a...
I am so disappointed that I decided to go the cheap route. Aesthetic Records is cheap for a reason.. Because they have bad tech and bad customer service. Spend a few extra dollars and go to a better company.
Pros
Other than it being cheap there was pretty much nothing else.
Cons
Bad tech, bad customer service, charge an onboarding fee and then provide no onboarding, said they give a refund on the monthly user fee. I have asked for the refund and I don't hear back.
Reasons for Switching to Aesthetic Record
It was the lowest price and it seemed to work for what we needed. But in the end it did not.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Absolutely no customer service!
Reviewed on 2022/10/08
Horrible experience- I would NOT recommend to anyone. We purchased 2 swipe cards from them- both...
Horrible experience- I would NOT recommend to anyone. We purchased 2 swipe cards from them- both did not work. We did not know there was higher fees for keying in credit card info vs. swipe and for 2 years have been paying much higher credit card processing fees. When I inquired into lowering the rate a year ago, no one cared to look at my activity and point out to me that I could lower it by using swipe and not entering the credit card info for all my transaction. If there is glitch in the system- there are many and often it goes down, you can NOT get in touch with anyone. There is no way for you to speak w/ a human being. The "chat" feature is very frustrating and often times not helpful at all. My estheticians couldn't log in and they kept on telling her to clear her cookies- for hours this happened and finally she was able to get in. Weird things like 'no showing" clients that are check in, credit card not processing even though it says it processed- if you don't look at your batch super closely, you will miss it.
Pros
The reports screen/feature is useful- very easy to read.
Cons
Absolutely no customer support! The chat feature is useless. I have had people completely contradict someone else. I was on the Chat for 5 hrs bc of a billing issue and still not resolved. You can NOT speak with any live human being w/ this company. Please stay away. I have never worked with a company where they refuse to speak with someone. They do NOT care about customer service at all. That is not what their platform is about. When you are running a multi-millions dollar business, your time is very valuable and this company does not value your time.
Aesthetic Record FAQs
Below are some frequently asked questions for Aesthetic Record.Q. What type of pricing plans does Aesthetic Record offer?
Aesthetic Record offers the following pricing plans:
- Starting from: US$12.00/month
- Pricing model: Subscription
- Free Trial: Available
Aesthetic Record offers a 14-day free trial for new users, after which the software is available across 2 pricing tiers - Essentials and Accelerator. One-time setup up is also included in subscriptions. Pricing and functionality - outlined below - scales with number of users. Essentials: · Monthly - $12/Month/Per User with $199 One-Time Setup Fee · Annually - $10/Month/Per User with $199 One-Time Setup Fee Accelerator: · Monthly - $16/Month/Per User with $199 One-Time Setup Fee · Annually - $13/Month/Per User with $199 One-Time Setup Fee
Q. Who are the typical users of Aesthetic Record?
Aesthetic Record has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Aesthetic Record support?
Aesthetic Record supports the following languages:
English
Q. Does Aesthetic Record support mobile devices?
Aesthetic Record supports the following devices:
iPhone (Mobile), iPad (Mobile)
Q. What other apps does Aesthetic Record integrate with?
Aesthetic Record integrates with the following applications:
ActiveCampaign, HubSpot Marketing Hub, Intercom, Mailchimp, Stripe, Zapier, Zoho CRM
Q. What level of support does Aesthetic Record offer?
Aesthetic Record offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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