Aesthetic Record

Cloud-based practice management system for aesthetic clinics

About Aesthetic Record

Aesthetic Record is a cloud-based practice management software designed to help aesthetic clinics manage online booking, patient records, invoices, inventories, and more. It supports ePrescribing, which lets practitioners directly send prescriptions to pharmacies and patient charts to medical directors in real-time.

It provides a patient portal, which enables patients to book appointments, access pre-appointment instructions, fill out questionnaires or surveys, and purchase health packages through digital wallets. With Aesthetic Record’s clinical photography suite, specialists can capture and upload patient’s before and after photos to corresponding charts, highlighting the treatment progress. The application also allows supervisors to track employees’ performance by measuring average sales, patient satisfaction scores, and booked appointment percentage.

Aesthetic Record facilitates integration with various third-party platforms, such as Stripe, Mailchimp, HubSpot, ActiveCampaign, Intercom, TouchMD, and more. Other features include lead tracking, marketing campaigns, automated text or email reminders, discount and package creation, reputation management, HIPAA-compliance review, analytics, and more.

Key benefits of Aesthetic Record

• Connect with patients using a range of communication tools including questionnaires, virtual consultations, real-time chat, and more.

• Allow patients to book appointments online through Aesthetic Record. The smart scheduling tools ensure that no double bookings occur and patients can view the availability of doctors before choosing a time and date that suits them.

• Use Aesthetic Record's EMR (electronic medical records) tools to record procedures and plans, provide electronic prescriptions, add notes to patient files, schedule follow-ups, upload before and after photos, and more.

• Bill patients electronically using Aesthetic Record's online payment processing and billing tools. Businesses can track each client's billing history, send invoices, apply discounts, and process payments in multiple formats including cash, credit card, electronic wallet, and more.

• Manage practice operations with features such as business insights, supply chain management, purchase orders, inventory tracking, employee performance tracking, and more.

Devices

Business size

S M L

Images

Aesthetic Record patient profile
Aesthetic Record medicine list
Aesthetic Record treatment summary
Aesthetic Record appointment scheduling
View 5 more
Aesthetic Record video
Aesthetic Record screenshot: Aesthetic Record patient profile Aesthetic Record screenshot: Aesthetic Record medicine list Aesthetic Record screenshot: Aesthetic Record treatment summary Aesthetic Record screenshot: Aesthetic Record appointment scheduling

Features

Total features of Aesthetic Record: 42

  • Activity Dashboard
  • Appointment Management
  • Automated Scheduling
  • Before & After Pictures
  • Booking Management
  • Campaign Management
  • Charting
  • Chat/Messaging
  • Client Management
  • EMR/EHR
  • Email Invitations & Reminders
  • Gift Card Management
  • HIPAA Compliant
  • Historical Reporting
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Lead Generation
  • Mobile Access
  • Mobile Alerts
  • Online Booking
  • Order Processing
  • Order Tracking
  • Performance Management
  • Performance Metrics
  • Point of Sale (POS)
  • Progress Reports
  • Real Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Reports
  • Scheduling
  • Search/Filter
  • Supply Chain Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Treatment Packages
  • User Profiles

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ChiDesk

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Reviews

Overall rating

4,3 /5
(32)
Value for Money
4,4/5
Features
4,2/5
Ease of Use
4,2/5
Customer Support
4,3/5

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Showing 5 reviews of 32
Gina K.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and great value!

Reviewed on 2020/11/30

Pros

I've been using this software for about 6 months. I switched over from another aesthetic EMR platform due to cost. Aesthetic record offers all the necessary features of the more costly platforms for a fraction of the price. It even has features the more expensive platforms do not have.

Cons

There isn't really anything I don't like. Customer service is a message system within the app rather than speaking to a person over the phone. However, it is still immediate and has solved my issues or answered by questions almost immediately.

Lexi B.
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Software for Business Big or Small!

Reviewed on 2020/12/01

The staff at Aesthetic Record are always there to answer any questions I have - the text option on...

The staff at Aesthetic Record are always there to answer any questions I have - the text option on the app is easy to use, and I know I'll get a prompt response every time. [SENSITIVE CONTENT HIDDEN] were super flexible in booking my teaching seminars and made my onboarding process a breeze! The YouTube videos are incredibly helpful whenever I need a quick "how to" or refresher.

Pros

Firstly, how inexpensive this software is. I was shocked to learn how affordable it was, especially as a small business over. I also love how versatile Aesthetic records is. I can do everything from place product orders, to host virtual consultations (which is critical in today's climate) to collect payment, distribute gift cards, and so much more! This software also gives me peace of mind come tax season - I know all of my financial information is accurate, organized, and up to date.

Cons

I can't really think of anything I don't like about this software.

Jacqui S.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Failure to launch

Reviewed on 2020/11/15

Some of the reps were helpful and they were professional - unfortunately they are difficult to...

Some of the reps were helpful and they were professional - unfortunately they are difficult to reach without 2-4 days advanced online scheduling which does no good to a busy practice. There was no flow to the training and they kept charging me month after month knowing we weren’t able to even implement the program or use it at all. After months of exhausting all the time & staff resources this was still not functional or useable in any way for us to even try it on one single client. We wasted so much $$ w staff time and energy and have asked for our $$ back yet nothing has happened and we are still being charged. I literally created my own system a few days after becoming so frustrated- and it’s working better than AR.

Pros

I loved the promise of what this software could do. EMR with electronic prescriptions, telemedicine, patient portal, etc... This was the 2nd time giving it a chance after 2 years prior when the glitches were abundant. Unfortunately w all the “updates” it still didn’t work as promised.

Cons

Incredibly cumbersome to attempt to set up. Company accepts no phone calls- any attempt to contact must be scheduled online for a meeting that is not 24/7 as indicated. No organization to the training at all. Just pieces all over the place. You have to re-enter every detail into a basically blank database. They say takes about 2 weeks- sure- maybe if you can devote 8-10 hrs a day to it for 14 days. It runs so slow- that by the time the photos are taken and done loading, I would normally be done with my client. The check out process is very very long and slow as well. So much duplication of effort and redundant clicks it’s insane.

Response from Aesthetic Record

Jacqui, we appreciate you taking the time to leave us a review. Feedback is so important to us so we can continue to grow and maximize what Aesthetic Record can do for our clients. Since your initial onboarding, we have added a new training and onboarding process that we hope maximizes how our customers are able to build and implement our system successfully into their practices. Our ePrescribe will be launching as well! Again, we are always continuing to grow and I am sorry that our communication didn't come sooner to turn this around for you. -Nikki

Jody S.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customer Service

Reviewed on 2020/11/16

Customer service is EXCELLENT. Very responsive - I was online with an agent from about 4 pm this...

Customer service is EXCELLENT. Very responsive - I was online with an agent from about 4 pm this afternoon until about 7:15 pm to resolve a critical issue. The agent identified my problem and took action. The reason it took 3 hrs was because he had to call one of the administrators of the company on a Sunday afternoon who took his call and helped to resolve my issue. Now that is customer service. I had to forward documentation that I was who I was (understandably) and show that I was the true owner of my company and the legal administrator. My agent [SENSITIVE CONTENT HIDDEN] also took care of deactivating the employee who was fired and set me up as the legal administrator in a matter of minutes once they received my documentation. They did not make me wait until Monday for normal business hours to resolve the issue since this was a serious breach of confidentiality involving potential legal issues/problems caused by this employee. [SENSITIVE CONTENT HIDDEN] is definitely an asset to this company and a person with a great attitude. He made my issue a priority and validated me and my concerns without hesitation despite having to work overtime to get the job done. Well done [SENSITIVE CONTENT HIDDEN]

Pros

Not into it just yet since I was just made the official administrator today. Will post updated review and impressions later.

Cons

A little hard to navigate and find what I need however, I just discovered that an employee set herself up as the administrator which may be why I have not been able to do all the things I have needed to do to get this program up and running efficiently. I will update my review once I am able to actually run this program as the real administrator.

Verified Reviewer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and lots of features.

Reviewed on 2018/02/13

Pros

Let me start off by saying I did a great deal of research before deciding on Aesthetic Record. I reached out to about a dozen of these software companies and finally got convinced with this software because of the capabilities. For one, adding people to use the software and teaching them to do everything so is a breeze. Second, making a new chart during a procedure is super quick and my patients sign consents right on the iPad app they have plus I can always see any services or products my patients have ever used. Third, it is very customizable; you can change consents or questionnaires anytime easily. Our patients like the app because making appointments is quick and painless and our clinic has never been busier and yet it all feels so smooth!

Cons

We have been waiting for the POS feature to come out for some time. I get that new developments take time but just wish it was faster. Our account manager is always helpful though which is nice.

Showing 5 reviews of 32 Read all reviews

Aesthetic Record FAQs

Below are some frequently asked questions for Aesthetic Record.

Aesthetic Record offers the following pricing plans:

  • Starting from: US$211,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Aesthetic Record offers a 14-day free trial for new users, after which the software is available across 2 pricing tiers - Essentials and Accelerator. One-time setup up is also included in subscriptions. Pricing and functionality - outlined below - scales with number of users. Essentials: · Monthly - $12/Month/Per User with $199 One-Time Setup Fee · Annually - $10/Month/Per User with $199 One-Time Setup Fee Accelerator: · Monthly - $16/Month/Per User with $199 One-Time Setup Fee · Annually - $13/Month/Per User with $199 One-Time Setup Fee

We do not have any information about Aesthetic Record features

Aesthetic Record has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages Aesthetic Record supports

Aesthetic Record supports the following devices:

iPhone (Mobile), iPad (Mobile)

Aesthetic Record integrates with the following applications:

ActiveCampaign, HubSpot Marketing Hub, Intercom, Mailchimp, Stripe

Aesthetic Record offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

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