STX Cloud

Cloud-based salon, spa & fitness management software

4,2 /5 (23 reviews) Write a Review!

STX Cloud Overview

What is STX Cloud?

STX Cloud is a salon management software designed to help businesses streamline operations related to online booking, marketing, payment processing, and more. It offers an email builder, which enables fitness studios to create brand-specific emails by adding a logo, text, images, and shareable links on a drag-and-drop interface.

Stakeholders can utilize the client cards module to store and view important information including contact details, communication preferences, interactions, and purchase history on a unified platform. It provides a built-in STX Payments solution, which lets employees accept payments through various methods such as debit or credit card processing, check transfers, gift cards and more. Administrators can use appointment book to handle staff scheduling and access employees’ daily, weekly or monthly schedules in a calendar.

STX Cloud facilitates integration with Clover, a point of sale (POS) system, which allows administrators to track inventory and sales information and directly send receipts via emails or texts. Other features include automated reminders, waiting list management, client consultation forms, inventory management, membership accounts, user permission control, reporting, and more.

STX Cloud Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

STX Cloud is a cloud-based monthly subscription service. Please contact STX Software directly for pricing information.


STX Cloud Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

STX Cloud dashboard
STX Cloud setup
STX Cloud permission detail
STX Cloud product detail
STX Cloud video STX Cloud screenshot: STX Cloud dashboard STX Cloud screenshot: STX Cloud setup STX Cloud screenshot: STX Cloud permission detail STX Cloud screenshot: STX Cloud product detail

STX Cloud Reviews

STX Cloud Reviews

Overall rating
4,2
/
5
Excellent
14

Very good
3

Average
4

Poor
0

Terrible
2

Value for Money
3,7
Features
3,6
Ease of Use
4,3
Customer Support
4,3
74% recommended this app
Verified Reviewer

Boosted our Salon's revenue


Amanda K.

Perfect for busy salons


Frank P.

We've used STX since 1990


Malorie L.

Definitely has it's ups and downs

Okay so we have had our reasons for trust issues and just feeling like we were another number with this company. However, I was reached out to and for the first time since all of this occurred, I actually felt like we were cared about by this company and asked to stay and give the demonstration another try. I am going to have a second demo with STX Cloud and work with them on the things I am way more familiar with now and hopefully move forward with possibly them, and see where the outcome goes from here. They have excellent customer service as far as how they treat you. My issue with the service was the question of why we were not asked appropriate questions to make sure we were always on the right plan that fit our needs, and checked on. However, after getting that off of my chest with someone who cared enough to reach out after placing my review, they made me feel better about trusting them again. Excited for the future! Will review the Cloud version later on!


Kerry K.

Frustrating


Verified Reviewer
Industry: Apparel & Fashion
Company size: 11-50 Employees

Boosted our Salon's revenue

Used Daily for 2+ years
Reviewed on 2019/04/10
Review Source: Capterra

Pros

This program has some incredible functionality and is so easy to use! The reservation side is so easy to use. We have ability to click and drag appointments, we can also open an appointment builder window to search a span of time and find the ideal placement. There is a feature that shows you whether the placement of an appointment is going to be best for the stylist. Great reporting systems and easy to understand! Goal setting and goal dashboard are super helpful for stylists to see where they are at.

Cons

Some of the reports can be very difficult to read. There is a texting functionality but it has limited capabilities.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Amanda K.
Industry: Hospitality
Company size: 2-10 Employees

Perfect for busy salons

Used Daily for 1+ year
Reviewed on 2019/07/25
Review Source: Capterra

Pros

The customer service is top notch! The support staff is beyond patient and will help to solve any issue or confusions you may have. I never have to wait long for help or answers.

Cons

Permissions and security measures can make some tasks a little more time consuming.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Frank P.

We've used STX since 1990

Used Daily for 2+ years
Reviewed on 2017/09/02
Review Source: Capterra

Pros

We've used STX since 1989 or 1990 so I have a great understanding of the software and the company. The software looks great, it's easy to use and the few features that it includes, work great.

Cons

Attention: 25+ years using STX/SalonTranscripts)

If you use STX, your data can NOT be converted easily to another software platform using automation, you'd have to hand enter almost, if not, everything-depending on whom you'd switch to

After several conversations w STX, they have many "reasons" why they haven't updated the functionality of the software and give no timeline as to when. IMHO this is a slick looking dinosaur. Below are just a few reasons for my opinion

Reports: The reports are cumbersome with multiple data on a single report with no way to choose individual data points to get the information you need and it's lacking in metric flexibility (you get what they think you need), retention report is useless, no reports to track up sells/down sells, no time off tracking...

Marketing: Automated client marketing is light (5 or 6 different types of emails) lacks customization (you get what THEY think you need with few options) No automatic remind guests that their products likely need replenishing. No two way texting. No mobile/custom branded app for customers and we have to be on our guests mobile device to stay competitive. Difficult to send out test marketing emails, you have to set up a filter to send one to yourself to see how they look. STX mobile app has few features, lacks functionality when compared to what other salon software companies offer...

There isn't space to write everything that this program lacks. Call me if you'd like to know more

Rating breakdown

Value for Money
Ease of Use
Customer Support

Malorie L.
Industry: Medical Practice
Company size: 2-10 Employees

Definitely has it's ups and downs

Used Daily for 2+ years
Reviewed on 2019/05/16
Review Source: Capterra

Okay so we have had our reasons for trust issues and just feeling like we were another number with this company. However, I was reached out to and for the first time since all of this occurred, I actually felt like we were cared about by this company and asked to stay and give the demonstration another try. I am going to have a second demo with STX Cloud and work with them on the things I am way more familiar with now and hopefully move forward with possibly them, and see where the outcome goes from here. They have excellent customer service as far as how they treat you. My issue with the service was the question of why we were not asked appropriate questions to make sure we were always on the right plan that fit our needs, and checked on. However, after getting that off of my chest with someone who cared enough to reach out after placing my review, they made me feel better about trusting them again. Excited for the future! Will review the Cloud version later on!

Pros

We are currently on this version of STX (desktop) and were not happy for some very valid reasons but after knowing this someone has so kindly reached out to us and things are looking up from here. I will say this desktop version is easy to use and great for being "old school" but we are looking forward to moving up to the new web based software. What we have liked about this version the most is being desktop and not worrying about it being web based. I don't know why that has scared me but it just has. I have done a lot of research moving forward about the new Cloud software and surprisingly I am looking forward to taking ahold of that software and pressing on.

Cons

The lack of evolving with the newer features that are out there. How slow it is verses (I am positive) how much faster the cloud will be! And the lack of trust from our first set of issues, but that is resolved now! Thankful for a team that will fight for their customers!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kerry K.

Frustrating

Used Daily for 2+ years
Reviewed on 2017/12/07
Review Source: Capterra

Pros

Have been using STX for over 10 years. Overall a very good salon software program. Good reports. Booking is easy. Inventory management is also good.

Cons

To buy a gift card on our website that then goes through STX, clients have to register via an ugly archaic registration page and then wait for a return email mail from STX, then go back to our website to then purchase a gift card or instant certificate. We have lost numerous potential gift card sales because clients cannot buy a gift card without registering all their information first before the purchasing. This initial registration process has stopped people from going any further in the buying process. I've called numerous times over the years to ask STX to change the process so that customers can register at the end of the online gift card sale not BEFORE. When buying anything online these day, the first thing you often see before you purchase anything is an option to 'check out' as a guest or register. Surely, this is a simple fix.

Rating breakdown

Value for Money
Ease of Use
Customer Support

User recommendation
7,6/10
Based on 23 user ratings
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STX Cloud Pricing

STX Cloud Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

STX Cloud is a cloud-based monthly subscription service. Please contact STX Software directly for pricing information.

STX Cloud is a cloud-based monthly subscription service. Please contact STX Software directly for pricing information.

Value for Money
3,7/5
Based on 23 user ratings
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STX Cloud Features

STX Cloud Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
3,6/5
Based on 23 user ratings
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Categories

Additional information for STX Cloud

Additional information for STX Cloud

Key features of STX Cloud

  • Appointment Management
  • Client Management
  • Credit Card Processing
  • Email Marketing
  • Employee Management
  • Inventory Management
  • Multi-Location
  • Payroll Management

Benefits

• STX Cloud includes role-based permissions, which allow administrators to grant and manage data viewing and editing rights for employees.

• Supervisors can set up break timings, create future appointments, and add custom messages or notes to the built-in message board for staff members.

• STX Cloud lets organizations design personalized marketing emails with custom logos, text, links, and images to establish brand identity with customers.

• Users can configure notifications to send automated text or email reminders about upcoming bookings.

• The application allows managers to view communication history, past purchases and appointments, service notes, and other client data on a centralized portal.

STX Cloud FAQs

STX Cloud FAQs

Below are some frequently asked questions for STX Cloud.

Q. What type of pricing plans does STX Cloud offer?

STX Cloud offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

STX Cloud is a cloud-based monthly subscription service. Please contact STX Software directly for pricing information.

Q. What are the main features of STX Cloud?

STX Cloud offers the following features:

  • Appointment Management
  • Client Management
  • Credit Card Processing
  • Email Marketing
  • Employee Management
  • Inventory Management
  • Multi-Location
  • Payroll Management

Q. Who are the typical users of STX Cloud?

STX Cloud has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does STX Cloud support?

STX Cloud supports the following languages:

English

Q. What type of pricing plans does STX Cloud offer?

STX Cloud has the following pricing plans:

Subscription

Q. Does STX Cloud support mobile devices?

STX Cloud supports the following devices:

Android, iPhone

Q. What other apps does STX Cloud integrate with?

STX Cloud integrates with the following applications:

Clover

Q. What level of support does STX Cloud offer?

STX Cloud offers the following support options:

Phone Support, Online Support, FAQs