Inspire
About Inspire
Inspire is a management software designed to help businesses streamline operations related to online booking, marketing, payment processing, and more. It offers an email builder, which enables businesses to create brand-specific emails by adding a logo, text, images, and shareable links on an easy-to-use drag-and-drop interface.
Stakeholders can utilize the client cards module to store and view important information including contact details, communication preferences, interactions, and purchase history on a unified platform. It provides a built-in Inspire Payments solution, which lets employees accept payments through any method, such as debit or credit card processing, check transfers, gift cards, and more. Administrators can use appointment book to handle staff scheduling and access employees’ daily, weekly or monthly schedules in a calendar.
Inspire facilitates integration with Clover, a point-of-sale (POS) system, which allows administrators to track inventory and sales information, and directly send receipts via emails or texts. Other features include automated text and email reminders, wait list management, client consultation forms, inventory management, membership accounts, user permission control, reporting, and more.
Key benefits of Inspire
• Inspire includes role-based permissions, which allow administrators to grant and manage data viewing and editing rights for employees.
• Supervisors can set up break timings, create future appointments, and add custom messages or notes to the built-in message board for staff members.
• Inspire lets organizations design personalized marketing emails with custom logos, text, links, and images to establish brand identity with customers.
• Users can configure notifications to send automated text or email reminders about upcoming bookings.
• The application allows managers to view communication history, past purchases and appointments, service notes, and other client data on a centralized portal.
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Reviews
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- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I like this company and iI wish all happiness for every member on it.
Reviewed on 2021/08/08
This software improved everything I had problems with them.
It has high features.
This software improved everything I had problems with them.
It has high features.
Pros
It is very easy to use and I use it to take advantage of my life and work.
Cons
I feel like to use this software and I advice everyone to use it.
It's very easy and useful.
Alternatives Considered
Amazon S3Reasons for Switching to Inspire
Because Amazon is one of the largest and greatest companies in the world and its products are excellent.- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love this platform
Reviewed on 2022/06/07
The customer service far exceeds my expectations.
The customer service far exceeds my expectations.
Pros
I love that the software allows you to plan a pleasurable experience for your clients. It is very robust. It is new and always developing.
Cons
There are some features that I would like to see such as client photo storage and also a way to use other POS systems. I do not like the way you have to cancel appointments.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
We've used STX since 1990
Reviewed on 2017/09/02
Pros
We've used STX since 1989 or 1990 so I have a great understanding of the software and the company. The software looks great, it's easy to use and the few features that it includes, work great.
Cons
Attention: 25+ years using STX/SalonTranscripts)
If you use STX, your data can NOT be converted easily to another software platform using automation, you'd have to hand enter almost, if not, everything-depending on whom you'd switch to
After several conversations w STX, they have many "reasons" why they haven't updated the functionality of the software and give no timeline as to when. IMHO this is a slick looking dinosaur. Below are just a few reasons for my opinion
Reports: The reports are cumbersome with multiple data on a single report with no way to choose individual data points to get the information you need and it's lacking in metric flexibility (you get what they think you need), retention report is useless, no reports to track up sells/down sells, no time off tracking...
Marketing: Automated client marketing is light (5 or 6 different types of emails) lacks customization (you get what THEY think you need with few options) No automatic remind guests that their products likely need replenishing. No two way texting. No mobile/custom branded app for customers and we have to be on our guests mobile device to stay competitive. Difficult to send out test marketing emails, you have to set up a filter to send one to yourself to see how they look. STX mobile app has few features, lacks functionality when compared to what other salon software companies offer...
There isn't space to write everything that this program lacks. Call me if you'd like to know more
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Perfect for busy salons
Reviewed on 2019/07/25
Pros
The customer service is top notch! The support staff is beyond patient and will help to solve any issue or confusions you may have. I never have to wait long for help or answers.
Cons
Permissions and security measures can make some tasks a little more time consuming.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Definitely has it's ups and downs
Reviewed on 2019/05/16
Okay so we have had our reasons for trust issues and just feeling like we were another number with...
Okay so we have had our reasons for trust issues and just feeling like we were another number with this company. However, I was reached out to and for the first time since all of this occurred, I actually felt like we were cared about by this company and asked to stay and give the demonstration another try. I am going to have a second demo with STX Cloud and work with them on the things I am way more familiar with now and hopefully move forward with possibly them, and see where the outcome goes from here. They have excellent customer service as far as how they treat you. My issue with the service was the question of why we were not asked appropriate questions to make sure we were always on the right plan that fit our needs, and checked on. However, after getting that off of my chest with someone who cared enough to reach out after placing my review, they made me feel better about trusting them again. Excited for the future! Will review the Cloud version later on!
Pros
We are currently on this version of STX (desktop) and were not happy for some very valid reasons but after knowing this someone has so kindly reached out to us and things are looking up from here. I will say this desktop version is easy to use and great for being "old school" but we are looking forward to moving up to the new web based software. What we have liked about this version the most is being desktop and not worrying about it being web based. I don't know why that has scared me but it just has. I have done a lot of research moving forward about the new Cloud software and surprisingly I am looking forward to taking ahold of that software and pressing on.
Cons
The lack of evolving with the newer features that are out there. How slow it is verses (I am positive) how much faster the cloud will be! And the lack of trust from our first set of issues, but that is resolved now! Thankful for a team that will fight for their customers!
Inspire FAQs
Below are some frequently asked questions for Inspire.Q. What type of pricing plans does Inspire offer?
Inspire offers the following pricing plans:
- Starting from: US$59.00/month
- Pricing model: Subscription
- Free Trial: Not Available
Inspire by STX is a cloud-based monthly subscription service. Please contact STX Software directly for pricing information.
Q. Who are the typical users of Inspire?
Inspire has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Inspire support?
Inspire supports the following languages:
English, Spanish
Q. Does Inspire support mobile devices?
Inspire supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Inspire integrate with?
Inspire integrates with the following applications:
Clover
Q. What level of support does Inspire offer?
Inspire offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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