About STX Cloud

STX Cloud is a salon management software designed to help businesses streamline operations related to online booking, marketing, payment processing, and more. It offers an email builder, which enables fitness studios to create brand-specific emails by adding a logo, text, images, and shareable links on a drag-and-drop interface.

Stakeholders can utilize the client cards module to store and view important information including contact details, communication preferences, interactions, and purchase history on a unified platform. It provides a built-in STX Payments solution, which lets employees accept payments through various methods such as debit or credit card processing, check transfers, gift cards and more. Administrators can use appointment book to handle staff scheduling and access employees’ daily, weekly or monthly schedules in a calendar.

STX Cloud facilitates integration with Clover, a point of sale (POS) system, which allows administrators to track inventory and sales information and directly send receipts via emails or texts. Other features include automated reminders, waiting list management, client consultation forms, inventory management, membership accounts, user permission control, reporting, and more.

Key benefits of STX Cloud

• STX Cloud includes role-based permissions, which allow administrators to grant and manage data viewing and editing rights for employees.

• Supervisors can set up break timings, create future appointments, and add custom messages or notes to the built-in message board for staff members.

• STX Cloud lets organizations design personalized marketing emails with custom logos, text, links, and images to establish brand identity with customers.

• Users can configure notifications to send automated text or email reminders about upcoming bookings.

• The application allows managers to view communication history, past purchases and appointments, service notes, and other client data on a centralized portal.

Devices

Business size

S M L

Images

STX Cloud dashboard
STX Cloud setup
STX Cloud permission detail
STX Cloud product detail
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STX Cloud video
STX Cloud screenshot: STX Cloud dashboard STX Cloud screenshot: STX Cloud setup STX Cloud screenshot: STX Cloud permission detail STX Cloud screenshot: STX Cloud product detail

Features

Total features of STX Cloud: 48

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Management
  • Alerts/Notifications
  • Applications Management
  • Appointment Management
  • Appointment Scheduling
  • Check Processing
  • Client Database
  • Client Management
  • Client Profiles
  • Communication Management
  • Confirmation/Reminders
  • Credit Card Management
  • Credit Card Processing
  • Customer Surveys
  • Customizable Forms
  • Drag & Drop
  • Electronic Payments
  • Email Alerts
  • Email Marketing
  • Employee Management
  • Employee Scheduling
  • Faculty/Staff Management
  • For Salons and Spas
  • Forms Management
  • Gift Card Management
  • Grant Management
  • Inventory Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Payment Processing
  • Payroll & Commissions
  • Payroll Management
  • Point of Sale (POS)
  • Promotions Management
  • Real-time Updates
  • Recurring Appointments
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • SMS Marketing Managment
  • Sales Reports
  • Scheduling
  • Search/Filter

Alternatives

Vagaro

4,7
#1 Alternative to STX Cloud
Vagaro is a web-based solution for salon, wellness and fitness center owners to promote their business, manage staff,...

Marketing 360

4,7
#2 Alternative to STX Cloud
Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

WellnessLiving

4,4
#3 Alternative to STX Cloud
WellnessLiving is an all-in-one online booking, resource scheduling, lead generation, and reporting solution for health...

Salonist

5
#4 Alternative to STX Cloud
Salonist software provides rich features that are surely compatible with customer needs. These features are Appointment...

Reviews

Overall rating

4 /5
(26)
Value for Money
3,5/5
Features
3,4/5
Ease of Use
4,1/5
Customer Support
4,2/5

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Showing 5 reviews of 26
Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Boosted our Salon's revenue

Reviewed on 2019/04/10

Pros

This program has some incredible functionality and is so easy to use! The reservation side is so easy to use. We have ability to click and drag appointments, we can also open an appointment builder window to search a span of time and find the ideal placement. There is a feature that shows you whether the placement of an appointment is going to be best for the stylist. Great reporting systems and easy to understand! Goal setting and goal dashboard are super helpful for stylists to see where they are at.

Cons

Some of the reports can be very difficult to read. There is a texting functionality but it has limited capabilities.

Amanda K.
Overall rating
  • Industry: Hospitality
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Perfect for busy salons

Reviewed on 2019/07/25

Pros

The customer service is top notch! The support staff is beyond patient and will help to solve any issue or confusions you may have. I never have to wait long for help or answers.

Cons

Permissions and security measures can make some tasks a little more time consuming.

Frank P.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

We've used STX since 1990

Reviewed on 2017/09/02

Pros

We've used STX since 1989 or 1990 so I have a great understanding of the software and the company. The software looks great, it's easy to use and the few features that it includes, work great.

Cons

Attention: 25+ years using STX/SalonTranscripts)

If you use STX, your data can NOT be converted easily to another software platform using automation, you'd have to hand enter almost, if not, everything-depending on whom you'd switch to

After several conversations w STX, they have many "reasons" why they haven't updated the functionality of the software and give no timeline as to when. IMHO this is a slick looking dinosaur. Below are just a few reasons for my opinion

Reports: The reports are cumbersome with multiple data on a single report with no way to choose individual data points to get the information you need and it's lacking in metric flexibility (you get what they think you need), retention report is useless, no reports to track up sells/down sells, no time off tracking...

Marketing: Automated client marketing is light (5 or 6 different types of emails) lacks customization (you get what THEY think you need with few options) No automatic remind guests that their products likely need replenishing. No two way texting. No mobile/custom branded app for customers and we have to be on our guests mobile device to stay competitive. Difficult to send out test marketing emails, you have to set up a filter to send one to yourself to see how they look. STX mobile app has few features, lacks functionality when compared to what other salon software companies offer...

There isn't space to write everything that this program lacks. Call me if you'd like to know more

Malorie L.
Overall rating
  • Industry: Medical Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Definitely has it's ups and downs

Reviewed on 2019/05/16

Okay so we have had our reasons for trust issues and just feeling like we were another number with...

Okay so we have had our reasons for trust issues and just feeling like we were another number with this company. However, I was reached out to and for the first time since all of this occurred, I actually felt like we were cared about by this company and asked to stay and give the demonstration another try. I am going to have a second demo with STX Cloud and work with them on the things I am way more familiar with now and hopefully move forward with possibly them, and see where the outcome goes from here. They have excellent customer service as far as how they treat you. My issue with the service was the question of why we were not asked appropriate questions to make sure we were always on the right plan that fit our needs, and checked on. However, after getting that off of my chest with someone who cared enough to reach out after placing my review, they made me feel better about trusting them again. Excited for the future! Will review the Cloud version later on!

Pros

We are currently on this version of STX (desktop) and were not happy for some very valid reasons but after knowing this someone has so kindly reached out to us and things are looking up from here. I will say this desktop version is easy to use and great for being "old school" but we are looking forward to moving up to the new web based software. What we have liked about this version the most is being desktop and not worrying about it being web based. I don't know why that has scared me but it just has. I have done a lot of research moving forward about the new Cloud software and surprisingly I am looking forward to taking ahold of that software and pressing on.

Cons

The lack of evolving with the newer features that are out there. How slow it is verses (I am positive) how much faster the cloud will be! And the lack of trust from our first set of issues, but that is resolved now! Thankful for a team that will fight for their customers!

Kerry K.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Frustrating

Reviewed on 2017/12/07

Pros

Have been using STX for over 10 years. Overall a very good salon software program. Good reports. Booking is easy. Inventory management is also good.

Cons

To buy a gift card on our website that then goes through STX, clients have to register via an ugly archaic registration page and then wait for a return email mail from STX, then go back to our website to then purchase a gift card or instant certificate. We have lost numerous potential gift card sales because clients cannot buy a gift card without registering all their information first before the purchasing. This initial registration process has stopped people from going any further in the buying process. I've called numerous times over the years to ask STX to change the process so that customers can register at the end of the online gift card sale not BEFORE. When buying anything online these day, the first thing you often see before you purchase anything is an option to 'check out' as a guest or register. Surely, this is a simple fix.

Showing 5 reviews of 26 Read all reviews

STX Cloud FAQs

Below are some frequently asked questions for STX Cloud.

STX Cloud offers the following pricing plans:

  • Starting from: US$49,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

STX Cloud is a cloud-based monthly subscription service. Please contact STX Software directly for pricing information.

We do not have any information about STX Cloud features

STX Cloud has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages STX Cloud supports

STX Cloud supports the following devices:

Android (Mobile), iPhone (Mobile)

STX Cloud integrates with the following applications:

Clover

STX Cloud offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, Chat

Related categories

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