Propertyware

3.9 (315)
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Web-based property management solution

About Propertyware

Propertyware is a cloud-based property management solution that enables users to market their properties online, manage properties through a web-based interface, and offer accounting features. The product is well suited for the needs of small & midsized businesses, as well as for single-family and low density & small residential property managers. The solution also helps individual landlords to manage rental properties & tenants.

Propertyware offers a property management module that enables users to organize & share all owner & tenant contact details and property information at a secure and centralized location.The product also enables users to automate renewals, and the tasks associated with tenants moving in or out of the property such as lease management, lease bumps, and CRP (Certificate of Rent Paid) forms. The collaboration feature of the property module enables users to manage conversations between all stakeholders, write standard letters related to property documentation, track activities, create audit logs, and sync schedules with Outlook & Google Calendar. The document management feature of the module allows users to easily upload & organize documents, make important documents accessible offline, and ensure document security in cloud-based data centers. Additionally, the module offers features such as tenant & owner portals, work order management, real-time reporting & analytics, and mobile integration.

Propertyware also offers an online marketing module including features such as lead management, contact center lease calls, and tenant screening. The product also offers an accounting module with payment management, budgeting, electronic payments, and integration with third-party software such as QuickBooks. Key customers of the software include CrestCore Realty, 3rd Base Realty, Husky Real Estate Group, and Garner Properties.


Key benefits of Propertyware

? Propertyware caters to the needs of all type of property holders: enabling fee managers to handle property & fees for owners; asset managers to manage bank owned properties; and landlords to manage rental properties & tenants.

? The software stores all data in the cloud, enabling users anytime access to customer & property data from any device type.

? The product allows users to communicate lease status, owner statements, work order status, or any other communication through a branded customer portal.

? Propertyware enables users to track leads throughout the sales lifecycle with tools for integrated call tracking and prospect management.

? The product offers built-in dashboards & reporting features that enable users to evaluate their project ROI.

? The product offers integration with QuickBooks to track expenses and accept payments via credit card.


Images

Propertyware Software - Propertyware offers accounting solution designed for property managers
Propertyware Software - Propertyware offers business analytics dashboards & reports for better decision making
Propertyware Software - Propertyware offers call tracking for better leasing decisions
Propertyware Software - Propertyware offers communication & collaboration tools
Propertyware Software - Propertyware offers document management feature to ensure paperless workflow
Propertyware Software - Propertyware offers lead tracking increasing conversion rates
Propertyware Software - Propertyware offers mobile based solutions enabling 24-7 customer access
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Propertyware video
Propertyware video
Propertyware video
Propertyware video
Propertyware Software - Propertyware offers accounting solution designed for property managers
Propertyware Software - Propertyware offers business analytics dashboards & reports for better decision making
Propertyware Software - Propertyware offers call tracking for better leasing decisions
Propertyware Software - Propertyware offers communication & collaboration tools
Propertyware Software - Propertyware offers document management feature to ensure paperless workflow
Propertyware Software - Propertyware offers lead tracking increasing conversion rates
Propertyware Software - Propertyware offers mobile based solutions enabling 24-7 customer access

Not sure about Propertyware? Compare with a popular alternative

Propertyware

3.9 (315)
VS.
Highly reviewed

Starting Price

US$1.00
month
US$1.00
month

Pricing Options

Free version
Free trial
Free version
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Features

34
122

Integrations

1
35

Ease of Use

3.8 (315)
4.3 (417)

Value for Money

3.8 (315)
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Customer Service

4.0 (315)
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Reviews

Overall rating

3.9 /5
(315)
Value for Money
3.8/5
Features
3.8/5
Ease of Use
3.8/5
Customer Support
4.0/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 315
Meghan
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

You won't regret it.

Reviewed on 2020/01/21

Love it. It has smoothed out our processes and has helped us to integrate time saving technology...

Love it. It has smoothed out our processes and has helped us to integrate time saving technology solutions which we would not have had otherwise. Tenant portals, communication trails, time logs on maintenance requests.

Pros

Customer Service. Constant Improvements. Meets me where I am in support of my business functions. It was the first company to offer certain items that I needed to have the software work for my business. Ease of attaching documentation to the customer accounts.

Cons

Trying to create custom reports and customizing the dashboards. It does not promote commercial units online. Financial side of software was not an ideal solution. We reverted to Quickbooks which we have used for 20 years. Needs a better mobile solution (which they are working on as of 1/1/20)

Bruce
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Propertyware & QuickBooks

Reviewed on 2021/08/26

Very good. Excellent technical support, constantly improving features.

Very good. Excellent technical support, constantly improving features.

Pros

It is a good database and syncs financial information with QuickBooks

Cons

It's reporting features are limited. Sometimes the engineers will disable a feature while making other improvements.

Alternatives Considered

Rent Manager and Yard Management Solutions

Reasons for Choosing Propertyware

Yardi became very expensive and was not improving features. We decided to consolidate all of our bookkeeping functions into QuickBooks. Propertyware was able to give us this important function

Switched From

Yardi Voyager

Reasons for Switching to Propertyware

As stated previously, the ability to sync financial information into a proprietary software file was paramount with us.
Terry
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Document every promise and they will break them and charge you

Reviewed on 2020/05/11

The people were nice and courteous but did not resolve my issues and just stopped communicating...

The people were nice and courteous but did not resolve my issues and just stopped communicating instead of resolving the issue. I might have kept the product had they not ripped me off on the add on services.

Pros

Online payments, I had a great experience with the help center they helped me with several issues until they were resolved, too bad the rest of the company didn't work this way.

Cons

Having my sales rep, [SENSITIVE CONTENT HIDDEN] lie to me and then stop responding. Didn't provide the service as described and charged me anyway. Implementation drug on from 11/15 to 1/30 and turned on live without any testing. The marketing is useless without paying Zillow. The phone app crashed constantly when trying to search. [SENSITIVE CONTENT HIDDEN] my sales rep, put in writing that I could cancel a $100/mo add on for doc u sign and maintenance but did not honor it. Extended my contract with the change that could supposedly be deleted. The call center was supposed to do pre-screening and answer the phone for $452.25/mo. Instead they took all forwarded emails and entered them into my leads without talking to the people and sent them back as another lead. When I attempted to work things out to get it working I got stonewalled and the monthly payment continued. Multiple people called when I asked to cancel and said they would take care of the issue and then they stopped responding.

Alternatives Considered

Buildium

Reasons for Switching to Propertyware

[SENSITIVE CONTENT HIDDEN] my sales rep, told me what I wanted to hear.
Richard
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Propertyware Software - ease of use, many features and awesome support

Reviewed on 2021/09/03

Pros

The software has many useful features for example Custom fields, customized reporting, and automated scheduling of reports. Integration with DocuSign is a huge time saver. The support is awesome. I always get a response from my initial phone call to support.

Cons

I think there is room for improvement on the mobile app other than that I am extremely happy with the software.

Alternatives Considered

Rent Manager

Reasons for Choosing Propertyware

Appfolio was horrible, no support, Had to wait up to a week fro a response

Reasons for Switching to Propertyware

I felt it was a better product
Martha
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Propertyware review

Reviewed on 2023/07/24

Pros

It's a great tool to manage properties. As a cloud based software is available from anywhere.Easy to collect rent through the Tenant portal and pay owners.Good customer service .

Cons

Since the phone menu options have changed, I had difficulties reaching Propertyware customer service .

Response from RealPage

Hi Martha,

Thanks for your review. If you're calling 800-704-0154 for support, there has been a change with how you get to Propertyware support. Instead of pressing an option, simply say "Propertyware" and that should take you where you need to go.

Hope that helps!
- Charlie

Showing 5 reviews of 315 Read all reviews

Propertyware FAQs

Below are some frequently asked questions for Propertyware.

Propertyware offers the following pricing plans:

  • Starting from: US$1.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

• $250 per month • Contact Propertyware for pricing quotes

Propertyware has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Propertyware supports the following languages:

English

Propertyware supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Propertyware integrates with the following applications:

QuickBooks Online Advanced

Propertyware offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for Propertyware.