About Guru

Guru organizes information and makes it accessible everywhere you work, keeping your teams connected, confident, and engaged. With Guru, information flows seamlessly through your organization, cutting through meeting and chat fatigue and giving your team time back to stop looking for information and do what you hired them to do. Share product information, streamline internal communication, and onboard employees faster than ever with Guru.

Guru helps enterprises create a single source of truth (SSOT) by capturing data from various platforms and editing the content as per business requirements. It lets users collect information from the web, organize it using collections, boards, groups, and cards, and synchronize data across multiple platforms. It helps professionals detect duplicate content and add tags to cards based on AI suggestions. Plus, administrators can gain visibility into team activities and build custom knowledge triggers to quickly resolve client queries using canned responses. Agents can improve communication with customers by receiving automated suggestions during ongoing calls or chats.

Guru comes with an application programming interface (API), which helps businesses integrate the solution with several third-party systems such as Slack, Microsoft Teams, Zendesk, Salesforce, Confluence, Intercom, Wistia, Youtube, Showpad and more.

Pricing starting from:

US$5,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Guru

Share critical product information.
Streamline internal communications.
End meeting and chat fatigue.
Onboard your team faster.
Stop searching for info and end repeat questions
Work better together -- anywhere, anytime.

Devices

Business size

S M L

Markets

Canada, Israel, United States

Supported Languages

English

Pricing starting from:

US$5,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

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Features

Total features of Guru: 37

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Cataloging/Categorization
  • Categorisation/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting / Notes
  • Content Management
  • Data Capture and Transfer
  • Data Import/Export
  • Data Transformation
  • Discussions / Forums
  • Document Generation
  • Document Management
  • Duplicate Detection
  • Knowledge Base Management
  • Project Management
  • Real Time Notifications
  • Real-time Updates
  • Reminders
  • Remote Access/Control
  • Remote Support Software
  • Reporting & Statistics
  • Search/Filter
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Tagging
  • Team Chat
  • Text Editing
  • Third Party Integrations
  • To-Do List
  • Wiki

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Reviews

Overall rating

4,6 /5
(52)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,6/5
Customer Support
4,7/5

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Showing 5 reviews of 52
Nate E.
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

Simple to use, easy to update, and way better than Google Drive

Reviewed on 2021/01/29

I've talked to our head of enablement and she's a big fan. It's not as powerful as a Seismic or...

I've talked to our head of enablement and she's a big fan. It's not as powerful as a Seismic or ThoughSpot, but not sure if that's really an apple to apple comparison. If you need a better way to organize sales material, important internal employee info, (i.e. equity FAQs, or ERG information, etc.) than this is much more seamless and easily searchable way for your team. It will save them time vs. going down the rabbit hole in DRive, Dropbox or Box.

Pros

We use Guru from everything to HR, Finance and Sales. The "cards" are easy to set-up, they're time-stamped so you know they're up to date, and you can give a set of people admin access to make updates. For everyone else, they can leave comments and make suggestions so your data stays fresh and can be crowdsourced. I personally love the Chrome plug in, the search in Guru is really good and I rarely have trouble finding a card for whatever I'm searching for.

One thing I also like is you can download the card content to PDF< this comes in handy when the content is customer facing, just 1-click and fire it out off in an email or copy the content and paste.

Cons

Like anything, the cards can get a bit out of control, it can be hard to update and integrations are limited. It's still much easier and simpler UI than just creating a bunch of folders in Drive. I personally like it much more than Concur as well.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 201-500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

More engaging than Confluence.

Reviewed on 2021/03/13

Overall, guru was able to Help share and disperse information to our entire organization. This also...

Overall, guru was able to Help share and disperse information to our entire organization. This also reduce the amount of repeat question asking.

Pros

Knowledge alerts. These allowed us to share information with the rest of the organization through guru and kept them updated with products announcements and support questions.

Cons

Set up was a bit labor-intensive but once you put the effort in it pays off and you’re well on your way. The dashboard layout could use some experience changes but for the most part it is intuitive and easy to use.

Roman D.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Other for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Guru for Users

Reviewed on 2020/04/28

so far so good while am still learning how to maximize this platform

so far so good while am still learning how to maximize this platform

Pros

I just started using this and noticed that it's an all-in-one platform for managing things like projects and tasks

Cons

the help tool wasn't as efficient as I thought it would be as the self-help was not as intuitive while on-the-go usage/training

Rob S.
Overall rating
  • Industry: Renewables & Environment
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Company Brain

Reviewed on 2020/05/26

Guru helps us get new hires up to speed quickly and helps our fast growing organization keep...

Guru helps us get new hires up to speed quickly and helps our fast growing organization keep everyone on the same page. Stops interruptions and the frustration of trying to find the right and most recent information. Solves the huge timezone challenges with teams working globally and it is impossible to connect to head office easily.

Pros

There is lots to like in this knowledge management platform. New hires absolutely love being able to find the information then need and trust it once they have found it.

1) Ease of use: Integration with GSuite and a Chrome extension make it easy to find and create content
2) Great search function and AI
3) Validation of information so users know what they are reading is current.

Cons

layout tools of the individual cards is a bit weak. It has an export to PDF function that we will never use because you can't create nice looking cards.

Jonathan S.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Saves time for support, sales, and onboarding

Reviewed on 2018/09/12

I was introduced to Guru at the Elevate Summit conference, and my team has enjoyed it ever since....

I was introduced to Guru at the Elevate Summit conference, and my team has enjoyed it ever since. Our sales and support team rely on it heavily for saved responses to common issues and questions, and for communicating existing issues or procedures. We also use it for "tribal knowledge" which has made it much easier to onboard new hires.

Overall, this tool has saved my team time and nurtured communication between ourselves and with our own selves from the past!

Pros

+ Easy, fast search for information through Chrome browser extension
+ Integration with Slack makes sharing or creating cards a breeze

Cons

- Verifying cards becomes daunting if you don't regularly groom the knowledge base

Showing 5 reviews of 52 Read all reviews

Guru FAQs

Below are some frequently asked questions for Guru.

Guru offers the following pricing plans:

  • Starting from: US$5,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Guru is offered across four pricing plans, outlined below. A free trial is available for our paid plans. Starter plan: Free for teams with 1-10 users; $5/user/month for 11+ Builder plan: $10 per user per month when billed annually; and $12 per user per month when billed monthly Expert plan: $20 per user per month when billed annually; and $24 per user per month when billed monthly Enterprise: Contact Guru for pricing details

We do not have any information about Guru features

Guru has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Guru supports the following languages:

English

Guru supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Guru integrates with the following applications:

Box, Confluence, Conversational Cloud, Degreed, Drift, Dropbox Business, Freshdesk, Front, Gmail, Google Drive, Intercom, Kustomer, Lessonly, LiveChat, Microsoft Outlook, Microsoft Teams, Okta, OneLogin, Salesforce Sales Cloud, Salesforce Service Cloud, Showpad, Skilljar, Slack, SnapEngage, Vidyard, Wistia, WorkRamp, Zendesk

Guru offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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