About Signifyd

Signifyd is a cloud-based financial fraud protection platform, which helps eCommerce businesses automate order fulfillment, track fake and legitimate orders, and securely process payments. Features include data authentication, email invitations, role-based permissions, and merchant on-boarding.

The application helps stakeholders identify various issues such as unauthorized resellers, account takeover, and promotion abuse to avoid chargebacks and complaints. Retailers can also generate historical reports for orders, review sales performance, and monitor fraudulent trends for domestic and international purchases. The platform lets operators create automated responses for chargebacks using machine learning technology and view transaction operations through an agent console. With Signifyd’s case console, merchants can investigate orders for fraud by verifying the customer’s delivery address, device, and email.

Signifyd integrates with multiple third-party eCommerce platforms and payment gateways including Shopify, BigCommerce, Magento, Stripe, PayPal, and Salesforce Commerce Cloud. Owners can use the reporting dashboard to view and export pending orders, claims, past order decisions, and reimbursements in CSV format.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Signifyd

Devices

Business size

S M L

Markets

Brazil, Canada, Germany, Spain, France, United Kingdom, Mexico, United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Signifyd

Images

Signifyd Software - Signifyd reporting dashboard
Signifyd Software - Signifyd Magento extension setup
Signifyd Software - Signifyd order approval email
View 4 more
Signifyd video
Signifyd Software - Signifyd reporting dashboard Signifyd Software - Signifyd Magento extension setup Signifyd Software - Signifyd order approval email

Features

Total features of Signifyd: 33

  • AI/Machine Learning
  • API
  • Access Management
  • Activity Dashboard
  • Activity Monitoring
  • Alerts/Notifications
  • Anomaly Detection
  • Authentication
  • Behavior Tracking
  • Check Fraud Detection
  • Compliance Management
  • Custom Fraud Rules
  • Customizable Templates
  • Data Discovery
  • Data Verification
  • Data Visualization
  • Electronic Payments
  • Financial Transaction Approval
  • For eCommerce
  • Fraud Detection
  • Internal Fraud Monitoring
  • PSD2 Compliant
  • Payment Fraud Prevention
  • Real Time Monitoring
  • Real-time Alerts
  • Real-time Updates
  • Reporting & Statistics
  • Risk Alerts
  • Risk Assessment
  • Risk Scoring
  • Search/Filter
  • Third Party Integrations
  • Transaction Monitoring

Alternatives

Kount

4,7
#1 Alternative to Signifyd
Kount's online platform provides a simple and comprehensive tool to reduce fraud and manual reviews for online and CNP...

Riskified

4,7
#2 Alternative to Signifyd
Riskified is an eCommerce revenue protection and fraud prevention platform which helps businesses increase conversions...

Viber

4,3
#3 Alternative to Signifyd
Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one...

Authorize.Net

4,3
#4 Alternative to Signifyd
Authorize.Net is an online payment gateway enabling online merchants to accept credit card and electronic check...

Reviews

Overall rating

4,7 /5
(55)
Value for Money
4,6/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,4/5

Already have Signifyd?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 55
Verified Reviewer
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Say goodbye to Chargebacks

Reviewed on 2019/05/09

Overall it has saved us thousands of dollars and the team has reembursed us a number of times...

Overall it has saved us thousands of dollars and the team has reembursed us a number of times already for chargebacks on orders they approved. Highly recommend for any US eCommerce vendor.

Pros

Absolutely great product. Before Signifyd we would have major chargebacks on large purchases every month or so which meant we were out on both the merchandise and the money. We didn't have a way of fighting it and we were losing a lot of money. The system integrated easily with Magento, their fee is minimal , their determination is subject to your input, even if the software flagged something as Fraud you can appeal and a human will check and can override the system.

It seemlessly updates the orders in Magento with the decision or the revision of whether an item is fraud or not. Really really great.

Cons

We had a lot of custom checkout methods that were getting flagged and the process of getting Signifyd to ignore them was not simple, it required changing the code rather than just a configuration.

Kaitlin M.
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Happy customer for 5 years

Reviewed on 2019/10/21

We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust...

We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust the outcome of their decisions.

Pros

The software has been stable and trustworthy for the past 5 years

Cons

The actual software algorithm is not clear on how competitively differentiated it is from others in the market

Alternatives Considered

Riskified

Reasons for Choosing Signifyd

Signifyd's solution is proactive and aligns with our business goals.

Switched From

CyberSource

Reasons for Switching to Signifyd

The team remained dedicated to Lacoste while we tested with a subset or orders for many years before fully moving to their solution.
Justin C.
Overall rating
  • Industry: Retail
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 3.0 /10

Good idea and review but a bit pricey and leaves coverage gaps

Reviewed on 2020/03/13

generally good idea but gaps in coverage (what is reimbursable) and claim time frame can be greatly...

generally good idea but gaps in coverage (what is reimbursable) and claim time frame can be greatly improved.

Pros

fraud/customer review. quickness of reimbursement once approved

Cons

leaves gaps in what is "reimbursable" and the window to submit a claim is ridiculous. Needs to be 30 day claim period, not 7.

Alternatives Considered

Riskified and Viber

Reasons for Switching to Signifyd

sales person
James F.
Overall rating
  • Industry: Consumer Goods
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Signifyd Review

Reviewed on 2021/03/09

As mentioned before. This system is a game-changer. It saves time and provides us with a level of...

As mentioned before. This system is a game-changer. It saves time and provides us with a level of comfort for all orders reviewed.

Pros

We've been using the product since 2016. As I recall, the implementation was quick and painless. The team at Signifyd guided us through the entire process. The software is a game-changer. I utilize it as a first pass. Then review any and all orders in the declined phase. We resubmit many of those orders for a manual secondary review by the Signifyd staff. The turnaround time for the secondary reviews is extremely fast and the decisions are well documented.

Cons

The only immediate downfall I can think of is the inability to keep internal notes for declined orders. We use a secondary system to capture notes about the declined orders and actions taken after our final review is completed.

Matt G.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great and easy to use

Reviewed on 2020/03/23

It has saved us so much time scrutinizing orders. We can just take care of fulfilling and not worry...

It has saved us so much time scrutinizing orders. We can just take care of fulfilling and not worry about if an order is fraud or not. This also helps us be less confrontational with customers on orders that look suspicious. Many are, in fact, fine.

Pros

The approval rate is very high. Since they only get paid on orders they approve, they have an incentive to approve as many as possible. This has lead to us being able to take orders that were risky that we wouldn't have normally taken without an increase in our fraudulent order rate.

Cons

You only have 7 days to report a chargeback for reimbursement. For a small company, sometimes it's hard to get the reimbursement filed when you have multiple fires that need putting out during the busiest seasons.

Alternatives Considered

Kount

Reasons for Switching to Signifyd

Better shopping cart integration, price, features.
Showing 5 reviews of 55 Read all reviews

Signifyd FAQs

Below are some frequently asked questions for Signifyd.

Signifyd offers the following pricing plans:

  • Starting from:
  • Pricing model: Subscription
  • Free Trial: Available

Contact Signifyd for pricing details

Signifyd has the following typical customers:

11-50, 51-200, 201-500, 501-1 000, 1 001+

Signifyd supports the following languages:

English

Signifyd supports the following devices:

Signifyd integrates with the following applications:

Adyen, Authorize.Net, Braintree, Magento Commerce, PayPal, Shopify, Stripe

Signifyd offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Signifyd.