Drag

All-in-one Workspace in Gmail

4,5 /5 (116 reviews) Write a Review!

Drag Overview

What is Drag?

Most things start and end as emails, but quickly spread across lots of tools. Stop switching between tools and manage your entire workflow from your inbox with Drag.

Drag is the Shared Inbox built for G Suite users. You can turn Gmail into your Team's Workspace to support customers, manage tasks and close deals, in 1 click.

Trusted by 30,000+ professionals across 30+ countries. Easy to install. Easy to set up. No training required.

Drag Overview

Pricing

Starting from
US$8,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Basic: Forever Free. For individuals that need the essentials.
Drag Pro: For teams that want to control their work in one tool, in Gmail. $8 user/month (billed annually) or $10 user/month (billed monthly).


Drag Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India, Brazil
Supported Languages
English

Media

Drag Kanban boards
Drag @mentions and communication
Drag board creation
Drag board invitations
Drag video Drag screenshot: Drag Kanban boards Drag screenshot: Drag @mentions and communication Drag screenshot: Drag board creation Drag screenshot: Drag board invitations Drag screenshot: Drag screenshot:

Drag Reviews

Drag Reviews

Overall rating
4,5
/
5
Excellent
70

Very good
37

Average
7

Poor
1

Terrible
1

Value for Money
4,5
Features
4,3
Ease of Use
4,6
Customer Support
4,7
92% recommended this app
Fernando C.

Enhanced focus and peace of mind

I'm tackling most of the tasks than arrive to me through mail using Drag. Some of my mails become tasks in my external app, which I keep using (because not all of my tasks come from my mail, and I need a way to manage these ones), but Drag definitely helps me managing the tasks that come through my mail by (a) avoiding the overhead of translating many mails to tasks, and (b) allowing me to open my mail and knowing instantly what's going on at a glance.


Sahr S.

Drag is a lifesaver for my inbox and gave me the ability to get things done more productively.

This software has helped me streamline my email process and not forget about the emails that have not received a response (whether that's on my end or the other party). It's has allowed for less work to fall through the cracks and for less prospective, current, or future business to be lost.


Adam B.

Drag is an Unethical Company

The app forces you to enter your credit card to use the trial, I tested the app for a few minutes and didn't like the user experience. I requested a refund within a 10 mins and they said they couldn't provide a refund. Customer service was awful, they acknowledged that I signed up and cancelled within 10 mins, but won't provide a refund even though I don't like the software. I do not recommend this app, it was very confusing!


Mazyar m. H.

The Solution for Inbox Confusion


Lake P.

Effectively reduces time spent between email & closing sales.

Streamlined processing incoming and follow up affairs. Effectively eliminated a secondary task manager.


Fernando C.
Industry: Entertainment
Company size: 1 001-5 000 Employees

Enhanced focus and peace of mind

Used Daily for 1-5 months
Reviewed on 2018/08/03
Review Source: Capterra

I'm tackling most of the tasks than arrive to me through mail using Drag. Some of my mails become tasks in my external app, which I keep using (because not all of my tasks come from my mail, and I need a way to manage these ones), but Drag definitely helps me managing the tasks that come through my mail by (a) avoiding the overhead of translating many mails to tasks, and (b) allowing me to open my mail and knowing instantly what's going on at a glance.

Pros

The most noticeable improvement has been opening my mail and knowing instantly what's going on at a glance, which frees resources in my mind (peace of mind, what a treasure!)

Besides that, I use the GTD method to organize my tasks. Every day I process my inbox following GTD's algorithm:
1. If something takes less than 2 minutes, I do it and archive the mail.
2. If I can delegate it, I do it and either archive the mail or put it in Doing, to follow it up.
3. If I want to do it, I move it to "Doing".

This is an improvement over having just a list of tasks outside of my mail, because a lot of mails don't need to become tasks in an external app, and can be managed more easily with Drag, which reduces significantly the overhead of having to create tasks and follow up somewhere else, besides avoiding having to switch between between apps (from tasks to mail, etc), simplifying my workflow and increasing my productivity.

Cons

I haven't found any opportunity cost so far in using Drag. I miss some functionalities, though. Mainly, I miss a way to defer mails I don't want to pay attention to now until a later date.

This functionality already exists in Google's Inbox Mail App and I need it because it's one of the steps of the GTD's algorithm I mentioned before.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sahr S.

Drag is a lifesaver for my inbox and gave me the ability to get things done more productively.

Used Daily for 1-5 months
Reviewed on 2018/04/18
Review Source: Capterra

This software has helped me streamline my email process and not forget about the emails that have not received a response (whether that's on my end or the other party). It's has allowed for less work to fall through the cracks and for less prospective, current, or future business to be lost.

Pros

Before Drag, my inbox was a mess. I would not have any proper method of keeping track of emails and it got to the point where things fell through the cracks which amounted to lost business. What I like most about Drag is that it resembles kanban boards that I'm familiar with in the software space and it gives me a good means to make sure that emails don't get forgotten about.

I also like how it seamlessly integrates into your email using the Chrome extension and doesn't require any additional onboarding steps. Usually, the problem with bringing on new software is that it is too laborious to integrate it into your daily routine. That's not the case with Drag. With the toggle of a button, you can switch it on and off at your discretion, as well.

Cons

One of my email inboxes has over 11,000 emails. I found that integrating Drag with that particular email really slowed things down when it came to website speed. This is more mismanagement on my part and it's my goal to reduce the number of emails I have in that inbox so that I can actually use Drag.

In addition, Drag doesn't currently allow you to customize the labels on the kanban board or add any additional steps. To my understanding, this is a feature that they hope to launch in the future, however.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Adam B.
Industry: Information Technology & Services
Company size: 11-50 Employees

Drag is an Unethical Company

Used Other for Free Trial
Reviewed on 2020/05/03
Review Source: Capterra

The app forces you to enter your credit card to use the trial, I tested the app for a few minutes and didn't like the user experience. I requested a refund within a 10 mins and they said they couldn't provide a refund. Customer service was awful, they acknowledged that I signed up and cancelled within 10 mins, but won't provide a refund even though I don't like the software. I do not recommend this app, it was very confusing!

Pros

The user experience wasted a lot of time with multiple steps to get a simple task done.

Cons

Unprofessional and their customer support was extremely unprofessional.

Response from DragApp

Hi Adam, I am continuing your historical conversation with the team, here.

We have never requested credit card details up front. This information is inaccurate. Drag offers a 14 day unlimited trial in order to allow you to understand the product yourself, validate it and make an informed decision yourself. We also offer monthly and annual options, which allow you to plan and purchase clearly inline with what is best for you and your businesses needs. Your 1 star review is unfortunate and disappointing given that we pride ourselves on our responsiveness and care towards customers.

Thanks

Nick

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Mazyar m. H.

The Solution for Inbox Confusion

Used Daily for 6-12 months
Reviewed on 2018/07/27
Review Source: Capterra

Pros

Drag is intuitive, easy to use, and most importantly, visual. All necessary features to turn my daily e-mail torrent into meaningful action. The first step in that process is to organize messages into a hierarchy before reviewing and assign each one. Drag does this right away by letting me sort my messages by importance, subject, whatever I want. The key is the clear visualization.

Cons

While a great product, Drag is still developing. At the moment, it doesn't appear to sort messages by criteria, so I am still doing that by hand. In addition, the column structure (which works great) can easily stretch past your screen real estate. This means a lot of sideways scrolling. I would like to be able to collapse columns or stack them in order to keep the action on a single screen. But I'll bet they play on making such changes in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lake P.

Effectively reduces time spent between email & closing sales.

Used Daily for 6-12 months
Reviewed on 2018/07/21
Review Source: Capterra

Streamlined processing incoming and follow up affairs. Effectively eliminated a secondary task manager.

Pros

Drag intuitively allows us to take a plethora of email from multiple accounts that have multiple timelines expectations deliverables sort delegate and follow up without leaving our email environment. We have eliminated the use of a secondary redundant task management tool thanks to Drag.

Cons

This may be a Drag item or a Gmail item we would like to see the ability to identify which user on a shared item has added a specfic tag. When we have multiple people touching the same drag task it would sometimes be beneficial to be able to see the specific tags that specific users have attached. As we have team universal tags and custom user tags as part of our ability to pull and sort account information.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,8/10
Based on 116 user ratings
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Drag Pricing

Drag Pricing

Starting from
US$8,00/month
Free Trial
Free
Subscription
Value for money

Basic: Forever Free. For individuals that need the essentials.
Drag Pro: For teams that want to control their work in one tool, in Gmail. $8 user/month (billed annually) or $10 user/month (billed monthly).

Basic: Forever Free. For individuals that need the essentials.
Drag Pro: For teams that want to control their work in one tool, in Gmail. $8 user/month (billed annually) or $10 user/month (billed monthly).

Value for Money
4,5/5
Based on 116 user ratings
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Drag Features

Drag Features

API
Activity Dashboard
Automatic Notifications
Call Monitoring
Call Recording
Call Routing
Call Transfer
Caller ID
Chat
Collaboration Tools
Communication Management
Conferencing
Contact Management
Customizable Branding
Instant Messaging
Real Time Reporting
Reporting & Statistics
Third Party Integration
Video Conferencing
Voice Mail
Features
4,3/5
Based on 116 user ratings
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Categories

Additional information for Drag

Additional information for Drag

Key features of Drag

  • Alerts / Escalation
  • Billing & Invoicing
  • Brainstorming
  • Calendar Management
  • Collaboration Tools
  • Customizable Branding
  • Customizable Templates
  • Data Recovery
  • Document Storage
  • Email Archiving
  • Email Integration
  • Email Monitoring
  • Issue Management
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Project Management
  • Queue Manager
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Task Management
  • Ticket Management

Benefits

- No more navigating between tools or forwarding or cc’ing between internal teams. Add shared inboxes such as [email protected] or [email protected] right from Drag boards and see emails coming in real-time.

- Assign emails to team members and know who is working on what. Share drafts or even reply on behalf of each other. Need help from a teammate? @mention and comment in a chat, in the context of an email.

- Keep your work organized with visuals boards. Kanban or list views, sort & filter, rename, rearrange or expand columns. Create custom cards that did not start as an Email. It’s easy to install. Easy to set up.

- Emails are the focus of most workflows. But sometimes email alone is not enough. Have all the context you need around a workflow from one place – email, contact info, to-do lists, notes, files.

- Know when someone reads your emails. Use (shareable) email templates with custom fields to send fast emails with a personalized touch. Use due dates and deadlines to never miss important deadlines. Automatically create events and reminders in your agenda with calendar integration.

- Automate repetitive tasks: automatically move emails to specific boards or columns. Auto-assign emails to team members. Let Drag send automated email follow-ups for you so you can focus on what matters.

- View the performance of your team at a glance. Slice and dice with different reporting for real-time insights. See which team members are performing the best with individual team member reports.

Drag FAQs

Drag FAQs

Below are some frequently asked questions for Drag.

Q. What type of pricing plans does Drag offer?

Drag offers the following pricing plans:

Starting from: US$8,00/month

Pricing model: Free, Subscription

Free Trial: Available

Basic: Forever Free. For individuals that need the essentials. Drag Pro: For teams that want to control their work in one tool, in Gmail. $8 user/month (billed annually) or $10 user/month (billed monthly).

Q. What are the main features of Drag?

Drag offers the following features:

  • Alerts / Escalation
  • Billing & Invoicing
  • Brainstorming
  • Calendar Management
  • Collaboration Tools
  • Customizable Branding
  • Customizable Templates
  • Data Recovery
  • Document Storage
  • Email Archiving
  • Email Integration
  • Email Monitoring
  • Issue Management
  • Milestone Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Project Management
  • Queue Manager
  • Signature Management
  • Social Media Integration
  • Spam Blocker
  • Task Management
  • Ticket Management

Q. Who are the typical users of Drag?

Drag has the following typical customers:

Small Business, Non Profit, Freelancers, Mid Size Business

Q. What languages does Drag support?

Drag supports the following languages:

English

Q. What type of pricing plans does Drag offer?

Drag has the following pricing plans:

Free, Subscription

Q. Does Drag support mobile devices?

We do not have any information about what devices Drag supports

Q. What other apps does Drag integrate with?

Drag integrates with the following applications:

Gmail, Google Workspace, Zapier

Q. What level of support does Drag offer?

Drag offers the following support options:

Online Support, FAQs, Knowledge Base, Phone Support, Video Tutorials