SapphireIMS

Cloud-based and on-premise IT service management suite

About SapphireIMS

SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more. It includes a business service manager (BSM), which lets IT departments proactively monitor the health and availability status of services and infrastructure including servers, databases, network devices, domain controllers, and virtual machines. The BSM application also maintains an hourly event log for every device and automatically initiates corrective actions, in case a fault is found in defined parameters.

SapphireIMS's inventory and compliance manager allows administrators to control visibility across IT assets, ensure compliance of software or hardware inventory licenses, discover devices in the network using agentless or agent-based discovery methods, and organize assets in a hierarchical structure for analysis at various procurement levels. Businesses can use the service automation manager to automate recurring tasks, such as routine maintenance, employee onboarding or offboarding, policy enforcement, periodic scans, patch deployment, and more. It also offers an asset management suite, which lets IT professionals streamline the entire lifecycle of IT as well as non-IT assets, from procurement and registration in CMDB to retirement registration in accordance with business workflows.

SapphireIMS's ITIL-certified service desk improves service delivery by allowing clients to log incidents through a self-service portal, telephone, email, or SMS and categorize tickets based on various factors to route to appropriate sources. Other features include problem management, financial reporting, mobile helpdesk, customizable workflows, service catalog management, contract management, barcoding, and more.

Pricing starting from:

US$1 500,00/year

  • Free Version
  • Free Trial
  • Subscription

Devices

Business size

S M L

Markets

United Arab Emirates, Argentina, Austria, Australia, Belgium, Brazil, Canada, Switzerland, Chile, Colombia, Costa Rica, Germany, Dominican Republic, Ecuador, Spain, United Kingdom, Ireland, India, Luxembourg, Mexico, Netherlands, New Zealand, Panama, Peru, Philippines, Portugal, Sweden, Singapore, United States, South Africa

Supported Languages

English

Pricing starting from:

US$1 500,00/year

  • Free Version
  • Free Trial
  • Subscription

Images

SapphireIMS Software - SapphireIMS OS deployment
SapphireIMS Software - SapphireIMS patch management
SapphireIMS Software - SapphireIMS discover virtual machine inventory
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SapphireIMS video SapphireIMS Software - SapphireIMS OS deployment SapphireIMS Software - SapphireIMS patch management SapphireIMS Software - SapphireIMS discover virtual machine inventory

Features

Total features of SapphireIMS: 51

  • API
  • Activity Dashboard
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Availability Management
  • CMDB
  • Capacity Management
  • Change Management
  • Compliance Tracking
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Cost Tracking
  • Dashboard Creation
  • Data Import/Export
  • Equipment Management
  • Facility Management
  • Help Desk Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Inventory Tracking
  • Knowledge Base Management
  • Maintenance Management
  • Mobile Access
  • Parts Management
  • Preventive Maintenance
  • Problem Management
  • Procurement Management
  • Project Management
  • Real Time Notifications
  • Release Management
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Scheduled / Automated Reports
  • Self Service Portal
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Software License Management
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Third Party Integrations
  • Warranty Tracking
  • Work Order Management

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VIZOR IT Asset Management

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HaloITSM

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HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from...

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Reviews

Overall rating

4,4 /5
(46)
Value for Money
4,4/5
Features
4,3/5
Ease of Use
4,5/5
Customer Support
4,2/5

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Showing 5 reviews of 46
Pradeep S.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

This software has all the required features.

Reviewed on 2017/09/04

Daily ticketing process has changes our life and made us more process oriented. The tickets has...

Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

Pros

This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.

Cons

With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.

Jinesh T.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I strongly recommend SapphireIMS as ServiceDesk tool

Reviewed on 2020/01/12

Our service team was using excel to track all customer calls and it was a tedious job. After...

Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.

Pros

This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.

Cons

Initial configuration is little bit complicated. But this part will be taken care by their technical team.

Response from Tecknodreams Software Consulting

Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Mangesh M.
Overall rating
  • Industry: Mining & Metals
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Support & Services

Reviewed on 2020/02/04

We are using it for ITSM & ITAM tool for JSW.

We are using it for ITSM & ITAM tool for JSW.

Pros

Flexibility.
Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement.

Cons

Support & Services are not upto the mark, new process flow development takes too longer time.

Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta.

Upgradation of the tool is cummebersome work not updated latest patch yet.

Support & services team needs to improve a lot.

Vikas K.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Sapphire - Inventory Needs

Reviewed on 2021/11/09

Pros

1) Easy to manage Asset Inventory.
2) Easily can get cost of purchase Assets of last week/month/Year.
3) We can install software through Sapphire Agent in Laptops. (Windows)
4) Able to see the installed software list in laptops (Windows).
5) Easy to take remote of system . (Condition is Sapphire Agent Should be installed in system).

Cons

In Ubuntu and Mac it shows all installed packages which include installed software also.
In this when we want to check the installed software that time we see packages also.

Pramod V.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

A complete IT management product !

Reviewed on 2017/09/20

Pros

The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job .

From an implementation perspective, the product is quiet easy to learn,implement and configure

With latest patches being released every quarter the product is loaded with an ever growing list of new features

Cons

Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements

Showing 5 reviews of 46 Read all reviews

SapphireIMS FAQs

Below are some frequently asked questions for SapphireIMS.

SapphireIMS offers the following pricing plans:

  • Starting from: US$1 500,00/year
  • Pricing model: Subscription
  • Free Trial: Available

Please contact Tecknodreams Software Consulting directly for pricing information.

SapphireIMS has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

SapphireIMS supports the following languages:

English

SapphireIMS supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

SapphireIMS integrates with the following applications:

SAP Business One

SapphireIMS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for SapphireIMS.