SapphireIMS

Cloud-based and on-premise IT service management suite

4,4 /5 (44 reviews) Write a Review!

SapphireIMS Overview

What is SapphireIMS?

SapphireIMS is a cloud-based and on-premise IT service management suite designed to help businesses manage operations across service desks, asset lifecycles, compliance and inventory control, IT automation, and more. It includes a business service manager (BSM), which lets IT departments proactively monitor the health and availability status of services and infrastructure including servers, databases, network devices, domain controllers, and virtual machines. The BSM application also maintains an hourly event log for every device and automatically initiates corrective actions, in case a fault is found in defined parameters.

SapphireIMS's inventory and compliance manager allows administrators to control visibility across IT assets, ensure compliance of software or hardware inventory licenses, discover devices in the network using agentless or agent-based discovery methods, and organize assets in a hierarchical structure for analysis at various procurement levels. Businesses can use the service automation manager to automate recurring tasks, such as routine maintenance, employee onboarding or offboarding, policy enforcement, periodic scans, patch deployment, and more. It also offers an asset management suite, which lets IT professionals streamline the entire lifecycle of IT as well as non-IT assets, from procurement and registration in CMDB to retirement registration in accordance with business workflows.

SapphireIMS's ITIL-certified service desk improves service delivery by allowing clients to log incidents through a self-service portal, telephone, email, or SMS and categorize tickets based on various factors to route to appropriate sources. Other features include problem management, financial reporting, mobile helpdesk, customizable workflows, service catalog management, contract management, barcoding, and more.

SapphireIMS Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Please contact Tecknodreams Software Consulting directly for pricing information.


SapphireIMS Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

SapphireIMS OS deployment
SapphireIMS patch management
SapphireIMS discover virtual machine inventory
SapphireIMS screenshot: SapphireIMS OS deployment SapphireIMS screenshot: SapphireIMS patch management SapphireIMS screenshot: SapphireIMS discover virtual machine inventory

SapphireIMS Reviews

SapphireIMS Reviews

Overall rating
4,4
/
5
Excellent
22

Very good
19

Average
2

Poor
1

Terrible
0

Value for Money
4,4
Features
4,3
Ease of Use
4,4
Customer Support
4,2
93% recommended this app
Pradeep S.

This software has all the required features.

Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.


Pramod V.

A complete IT management product !


Dilip S.

User Friendly Tool

Great Product with Nice features.


Mangesh M.

Support & Services

We are using it for ITSM & ITAM tool for JSW.


Jinesh T.

I strongly recommend SapphireIMS as ServiceDesk tool

Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.


Pradeep S.
Industry: Hospital & Health Care
Company size: 10 000+ Employees

This software has all the required features.

Used Daily for 2+ years
Reviewed on 2017/09/04
Review Source: Capterra

Daily ticketing process has changes our life and made us more process oriented. The tickets has helped us exhibit our strength of support. The root cause analysis became simpler and has made the stakeholders define a better process. To make any Operations successful what is required is good control and if you are big and in multiple locations then a tool like this helps to monitor and control.

Pros

This software mas the mobility version also. The software has the flexibility to tailor make as per our requirements and this has made our Operations very easy. This also has a powerful MIS which clearly shows the strength and success of this software.

Cons

With the extent it meets our requirements, I do not see any reason for any cons. The team sitting in Bangaluru probably needs to visit Delhi to give more comfort on the support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Pramod V.

A complete IT management product !

Used Daily for 2+ years
Reviewed on 2017/09/20
Review Source: Capterra

Pros

The tool lives up to the product name "IMS" , catering every aspect of an IT Management . It is easily customization as per customer needs. Reporting modules and ease at which custom reports can be created is amazing . ITAM and BSM module perform pretty good job .

From an implementation perspective, the product is quiet easy to learn,implement and configure

With latest patches being released every quarter the product is loaded with an ever growing list of new features

Cons

Stability of tool remains one of the concerns with minor bugs popping up here and there. There is a need to improve mobile app to match the current industry standards and requirements

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Dilip S.
Industry: Logistics & Supply Chain
Company size: 10 000+ Employees

User Friendly Tool

Used Daily for 2+ years
Reviewed on 2020/11/05
Review Source: Capterra

Great Product with Nice features.

Pros

User Friendly Designed Tool UI (User interface ) is too good.
Easy to manage .
Product is very light to use insense of Hardware resources utilization
Its easy to customize the tool whenever its required as per requirement
Cost is very effective to use the application.

Cons

Team to Focus on Dash Board and Analytics front.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mangesh M.
Industry: Mining & Metals
Company size: 10 000+ Employees

Support & Services

Used Daily for 2+ years
Reviewed on 2020/02/04
Review Source: Capterra

We are using it for ITSM & ITAM tool for JSW.

Pros

Flexibility.
Tool is good but not configured as per business expectation, it completely dependent on the technical capabilities of Sapphire team to understand and implement the requirement.

Cons

Support & Services are not upto the mark, new process flow development takes too longer time.

Road map for next 5years is not available, as we have asked for voice/chat BOT which is still under beta.

Upgradation of the tool is cummebersome work not updated latest patch yet.

Support & services team needs to improve a lot.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Jinesh T.
Industry: Information Technology & Services
Company size: 51-200 Employees

I strongly recommend SapphireIMS as ServiceDesk tool

Used Daily for 2+ years
Reviewed on 2020/01/12
Review Source: Capterra

Our service team was using excel to track all customer calls and it was a tedious job. After implementing SapphireIMS, we have better visibility and control on our tickets and management receives alerts based on automated reports. This tool has helped us to improve our customer experience tremendously.

Pros

This is a cost effective solution packed with enough features to run, monitor and control effectively a service oriented business.

Cons

Initial configuration is little bit complicated. But this part will be taken care by their technical team.

Response from Tecknodreams Software Consulting

Thanks a lot for being our valuable customer and sharing your review comments.

We sincerely hope that, your review comments shall help other potential customers to consider SapphireIMS based on its strengths.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8,1/10
Based on 44 user ratings
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SapphireIMS Pricing

SapphireIMS Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Please contact Tecknodreams Software Consulting directly for pricing information.

Please contact Tecknodreams Software Consulting directly for pricing information.

Value for Money
4,4/5
Based on 44 user ratings
Compare value for money rating with alternatives
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SapphireIMS Features

SapphireIMS Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualization
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4,3/5
Based on 44 user ratings
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Categories

Additional information for SapphireIMS

Additional information for SapphireIMS

Key features of SapphireIMS

  • Configuration Management
  • Cost Tracking
  • Inventory Management
  • Procurement Management
  • Reporting
  • Requisition Management
  • Supplier Management

SapphireIMS FAQs

SapphireIMS FAQs

Below are some frequently asked questions for SapphireIMS.

Q. What type of pricing plans does SapphireIMS offer?

SapphireIMS offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Please contact Tecknodreams Software Consulting directly for pricing information.

Q. What are the main features of SapphireIMS?

SapphireIMS offers the following features:

  • Configuration Management
  • Cost Tracking
  • Inventory Management
  • Procurement Management
  • Reporting
  • Requisition Management
  • Supplier Management

Q. Who are the typical users of SapphireIMS?

SapphireIMS has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does SapphireIMS support?

SapphireIMS supports the following languages:

English

Q. What type of pricing plans does SapphireIMS offer?

SapphireIMS has the following pricing plans:

Subscription

Q. Does SapphireIMS support mobile devices?

SapphireIMS supports the following devices:

Android, iPhone, iPad

Q. What other apps does SapphireIMS integrate with?

SapphireIMS integrates with the following applications:

SAP Business One

Q. What level of support does SapphireIMS offer?

SapphireIMS offers the following support options:

Phone Support, Online Support, Forum, Knowledge Base