YouTrack

The project management tool designed for agile teams.

4,4 /5 (40 reviews) Write a Review!

YouTrack Overview

What is YouTrack?

Designed for agile teams by JetBrains. YouTrack is a tool to manage your projects, configure agile boards, keep knowledge base, use reports and Gantt charts, dashboards and time tracking. Track tasks and issues, support customers’ requests, plan sprints and releases, create workflows, and never force your process to fit the limits of a tool again! YouTrack speaks your language, supports markdown and emoji-reactions. YouTrack is flexible enough to follow your exact process! Cloud or Server. Free for 10 users.

YouTrack Overview

Pricing

Starting from
US$4,40/month

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

YouTrack is free for teams of 10 users. Choice between InCloud or Standalone versions.
InCloud paid subscription starting from $4.40 per user/ month, with discount growing with number of users.
Standalone license starting from $600 per 15 users, perpetual license include 1 year of upgrade subscription and support.


YouTrack Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Chinese (Simplified), Czech, English, French, German and 7 others, Hebrew, Japanese, Korean, Polish, Portuguese, Russian, Spanish

Media

YouTrack Agile boards
YouTrack custom dashboards
YouTrack command creation
YouTrack project management
YouTrack video YouTrack screenshot: YouTrack Agile boards YouTrack screenshot: YouTrack custom dashboards YouTrack screenshot: YouTrack command creation YouTrack screenshot: YouTrack project management YouTrack screenshot:

YouTrack Reviews

YouTrack Reviews

Overall rating
4,4
/
5
Excellent
21

Very good
14

Average
5

Poor
0

Terrible
0

Value for Money
4,7
Features
4,4
Ease of Use
4
Customer Support
4,5
88% recommended this app
Dayne E.

YouTrack helps keep projects on track

The business I work for uses YouTrack effectively to track problems and projects to keep people on task and aware of what their responsibilities are at any given time.


Binigya D.

YouTrack - Track Everything

My time with YouTrack has been very pleasant. Apart from its few shortcomings, I have grown really fond of it, and it is really helpful in tracking and managing projects, even if you are coordinating with an external team.


Verified Reviewer

Holds great promise , allows you to stay on top of things, but leaves a few things wanting

Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops.
The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed.
Everybody at our company loves this product.


András P.

It is a very capable ticket and issue management system and easier to set it up than JIRA

I'm glad it exists, it looks nice enough to convince the management and knows enough to satisfy most of the developers too.


Silvio B.

Probably the best tool for task tracking

Very nice experience I would definitely suggest it especially to a team that likes to tinker with their tools in order to make them tailored to their needs


Dayne E.
Industry: Logistics & Supply Chain
Company size: 201-500 Employees

YouTrack helps keep projects on track

Used Daily for 2+ years
Reviewed on 2019/04/12
Review Source: Capterra

The business I work for uses YouTrack effectively to track problems and projects to keep people on task and aware of what their responsibilities are at any given time.

Pros

The thing I like most about YouTrack is that it gives users great tools to stay on track with projects. For example, a user can identify a bug in our processing software and create a ticket. IT can then triage the ticket and assign it to the correct developer to begin the process of investigating the bug and fixing it.

That developer can post on the ticket asking for more information or indicating that it's ready for QA testing, etc. Every step along the way is catalogued for future reference.

Cons

I dislike that users (not the IT people, the lay person) cannot edit their own tickets after submitting without IT enabling the option.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Binigya D.
Industry: Computer Games
Company size: 11-50 Employees

YouTrack - Track Everything

Used Daily for 6-12 months
Reviewed on 2020/10/19
Review Source: Capterra

My time with YouTrack has been very pleasant. Apart from its few shortcomings, I have grown really fond of it, and it is really helpful in tracking and managing projects, even if you are coordinating with an external team.

Pros

YouTrack is in my opinion, THE best project management and tracking tool there is. While it doesn't have a bucketload of features, or does not come on the cheap side, it does what is does extremely well. I love its UI and UX, it really makes using YouTrack a pleasure. I love its take on making tasks and managing them via boards. It is so easy to create a task, assign it's priority and notify the people concerned. I also especially love its Git integration, which makes working it with a second nature when you are coding and you want to make a commit. If you are serious about getting a project management tool, please try this once. You will love it!

Cons

I really dislike that there is not an integrated communication platform like Basecamp in YouTrack. But it has a Slack integration, which is handy and useful. I also don't like that you don't have much theme choices, as for a tool that I will be using everyday, I would like a bit more of layouts, customizations and themes. And also, sometimes uploading files can be a buggy experience. Videos may take a long time to play, some files are indicated as uploaded but you can't view them immediately. These occur very rarely, but are a nuisance for sure.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Civic & Social Organization
Company size: 51-200 Employees

Holds great promise , allows you to stay on top of things, but leaves a few things wanting

Used Daily for 1+ year
Reviewed on 2018/08/21
Review Source: Capterra

Perfect for small teams to be used primarily for bug tracking, and sprint planning. Easy to setup and use without having to jump through any hoops.
The interface and the whole system is rather intuitive which comes in handy especially for companies where teams work on multiple projects at the same time and more often than not each is tied with another project in one way or another. Comes with plenty of integrations so one can customize as needed.
Everybody at our company loves this product.

Pros

compared to the various bug tracking softwares, this one is super simple, and easy to set up and get going.
The interface is intuitive and helps keep sprints clean and organized.
Performance is good as long as the setup has been done properly, else you will experience lags.
Best for small teams which don't want to deal with the complexities of using JIRA.
Pricing is based on storage so that is really very helpful.
you can do custom queries to search for bugs, and my team uses it every day during the agile meetings. It comes in really handy.

Cons

Not cons per say but
1. Features keep changing under your legs. For example, the option to search by `Assigned to me` has altogether disappeared from the main menu. Now you have to specially navigate to find that tag.
2. The url is rather long: mycompanyname.myjetbrains.youtrack.com
3. Comment boxes under tickets look rather medieval.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

András P.
Industry: Information Technology & Services
Company size: 2-10 Employees

It is a very capable ticket and issue management system and easier to set it up than JIRA

Used Daily for 2+ years
Reviewed on 2020/09/29
Review Source: Capterra

I'm glad it exists, it looks nice enough to convince the management and knows enough to satisfy most of the developers too.

Pros

Ease of deployment comes first, the integration with TeamCity (CI) and the IDEA IDE itself is another thing worth mentioning, I also like the Android app. But the greatest thing is that you can freely use it with user limits on your own servers.

Cons

The upgrade process between different distributions like, war, jar, docker is not always the easiest.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Silvio B.
Industry: Computer Software
Company size: 11-50 Employees

Probably the best tool for task tracking

Used Daily for 6-12 months
Reviewed on 2019/08/17
Review Source: Capterra

Very nice experience I would definitely suggest it especially to a team that likes to tinker with their tools in order to make them tailored to their needs

Pros

I like the possibility to customize heavily this product. I've been working also on its workflow functionality which I've found very useful and complete. Also the docs are great and exhaustive which is a huge pro often overlooked.

Cons

I really wanted to add custom styling to our kanban board in order to change the colour of the cards from green to red based on their due date but I had no way to do it with the youtrack provided functions so I had to inject a custom script. Would be nice to have this feature!

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

User recommendation
8,2/10
Based on 40 user ratings
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YouTrack Pricing

YouTrack Pricing

Starting from
US$4,40/month
Free Trial
One Time License
Free
Subscription
Value for money

YouTrack is free for teams of 10 users. Choice between InCloud or Standalone versions.
InCloud paid subscription starting from $4.40 per user/ month, with discount growing with number of users.
Standalone license starting from $600 per 15 users, perpetual license include 1 year of upgrade subscription and support.

YouTrack is free for teams of 10 users. Choice between InCloud or Standalone versions.
InCloud paid subscription starting from $4.40 per user/ month, with discount growing with number of users.
Standalone license starting from $600 per 15 users, perpetual license include 1 year of upgrade subscription and support.

Value for Money
4,7/5
Based on 40 user ratings
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YouTrack Features

YouTrack Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Collaboration Tools
Drag & Drop Interface
Gantt Charts
Prioritizing
Progress Tracking
Project Management
Project Planning
Project Time Tracking
Project Tracking
Projections
Reporting & Statistics
Task Management
Task Planning
Task Scheduling
Task Tracking
Third Party Integration
Features
4,4/5
Based on 40 user ratings
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Categories

Additional information for YouTrack

Additional information for YouTrack

Key features of YouTrack

  • Assignment Management
  • Change Tracking
  • Collaboration Tools
  • Dashboard
  • Email Integration
  • Escalation Management
  • Gantt Charts
  • Issue Management
  • Issue Tracking
  • Milestone Tracking
  • Project Management
  • Recurring Issues
  • Repair Tracking
  • Single Sign On
  • Task Management
  • Ticket Management
  • Time & Expense Tracking
  • Workflow Management

Benefits

1) Quickly modify the issues on the flexible and customizable real-time Agile Boards.
2) Find things quickly using the Intuitive query-based smart search with autocomplete.
3) Get an overview of your projects using multiple dashboards, share them with your team, place reports, markdown notes, and issue lists as widgets or create your own widgets if you're in need of more data.
4) Сreate and edit articles, manage articles in a tree structure, define articles visibility for user groups, keep changes version with the Built-in internal or public Knowledge Base.
5) Keep track of your project, team, and personal progress using 18 of predefined report types.

YouTrack FAQs

YouTrack FAQs

Below are some frequently asked questions for YouTrack.

Q. What type of pricing plans does YouTrack offer?

YouTrack offers the following pricing plans:

Starting from: US$4,40/month

Pricing model: One Time License, Free, Subscription

Free Trial: Available

YouTrack is free for teams of 10 users. Choice between InCloud or Standalone versions. InCloud paid subscription starting from $4.40 per user/ month, with discount growing with number of users. Standalone license starting from $600 per 15 users, perpetual license include 1 year of upgrade subscription and support.

Q. What are the main features of YouTrack?

YouTrack offers the following features:

  • Assignment Management
  • Change Tracking
  • Collaboration Tools
  • Dashboard
  • Email Integration
  • Escalation Management
  • Gantt Charts
  • Issue Management
  • Issue Tracking
  • Milestone Tracking
  • Project Management
  • Recurring Issues
  • Repair Tracking
  • Single Sign On
  • Task Management
  • Ticket Management
  • Time & Expense Tracking
  • Workflow Management

Q. Who are the typical users of YouTrack?

YouTrack has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does YouTrack support?

YouTrack supports the following languages:

Chinese (Simplified), Czech, English, French, German, Hebrew, Japanese, Korean, Polish, Portuguese, Russian, Spanish

Q. What type of pricing plans does YouTrack offer?

YouTrack has the following pricing plans:

One Time License, Free, Subscription

Q. Does YouTrack support mobile devices?

YouTrack supports the following devices:

Android, iPhone, iPad

Q. What other apps does YouTrack integrate with?

YouTrack integrates with the following applications:

Atlassian Confluence, Bitbucket, GitHub, Jira, PomoDoneApp, PractiTest, Slack, TMetric, TestLodge, Zendesk

Q. What level of support does YouTrack offer?

YouTrack offers the following support options:

Online Support, Knowledge Base, FAQs, Video Tutorials