Gorgias Overview

What is Gorgias?

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, or BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service. The cloud-based helpdesk solution aids customer service teams in resolving issues by connecting with third party eCommerce platforms, including Shopify, and pulling data on orders, payments, refunds, and more. It also integrates with various support platforms including Facebook, Twitter, Outlook, Live Chat, and more so that customer queries from multiple channels can be aggregated and managed in one place.

Customer support tickets can all be handled using the same ticketing system within Gorgias, regardless of the channel that they came from, and all tickets are subject to the same rules, tags, and macros. Users can set up autoresponders to improve ticket resolution speed and tickets are automatically sorted according to predefined attributes and topics. Gorgias offers various helpdesk features including tags, custom views, ticket assignment, anti-collision, internal notes, and @mentions, in order to aid with organizing tickets and enhancing collaboration. Customer timelines provide support staff with insight into customer history including previous and outstanding orders, email and phone call history, tracking numbers, and more.

Gorgias Overview

Pricing

Starting from
US$60,00/month

Pricing options

Free Trial
Subscription
Value for money

BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included
PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included
ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included
Custom enterprise plans are also available - contact Gorgias for more information.


Gorgias Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India and 3 others, Germany, Brazil, Mexico
Supported Languages
English

Media

Gorgias helpdesk chat
Gorgias ticket tagging and @mentions
Gorgias performance reporting
Gorgias video Gorgias screenshot: Gorgias helpdesk chat Gorgias screenshot: Gorgias ticket tagging and @mentions Gorgias screenshot: Gorgias performance reporting

Gorgias Reviews

Gorgias Reviews

Overall rating
4,7
/
5
Excellent
13

Very good
5

Average
0

Poor
0

Terrible
0

Value for Money
4,5
Features
4,4
Ease of Use
4,7
Customer Support
4,6
100% recommended this app
Avishai M.

an effective auto-expanding text tool


Rileigh B.

Excellent! Has saved me WEEKS of time.

This product saves me so much time I couldn't imagine doing my job without it.


Verified Reviewer

Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify

User love it and very few headaches. Some integrations need better docs on how to use advanced functionality.


Kemal A.

The best helpdesk in my opinion

I use this to handle customers' tickets on daily basis. From every helpdesk that I've used, this one is the most fastest, easiest to use, and responsive.


Ashley L.

We use Gorgias to produce easy email templates

Efficiency


Avishai M.
Industry: Oil & Energy
Company size: 1 001-5 000 Employees

an effective auto-expanding text tool

Used Daily for 2+ years
Reviewed on 2018/02/02
Review Source: Capterra

Pros

Gorgias is definitely an effective auto-expanding text tool for Gmail and LinkedIn. The choices menu is gorgeous and enables you to definitely create HTML templates with keyword shortcuts utilizing a simple graphical interface.

When you spend the better a part of your daily projects answering e-mail, you'd prosper to make use of canned responses or quick text to efficient your email replies. If you are using Gmail, Facebook, or LinkedIn for the work, there is a free Chrome extension known as Gorgias which will make your work a bit easier. This free extension provides a couple of fundamental templates for Gmail for example greetings, closing /signature with choices to rapidly incorporate your own. With only a couple of email shortcuts, you need to end up working individuals emails just like a pro. Let's check out the mail templates that you could create using Gorgias to simplify your projects flow.

With the extension installed all you need to do is type a shortcut and press Tab. This will automatically enter the text defined in the template

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rileigh B.
Industry: Computer Software
Company size: 201-500 Employees

Excellent! Has saved me WEEKS of time.

Used Daily for 6-12 months
Reviewed on 2018/06/27
Review Source: Capterra

This product saves me so much time I couldn't imagine doing my job without it.

Pros

I love this software. Absolutely one of my favorites out. Because of the nature of my job, I send a lot of emails responses to similar questions, this software allows me to save a response that I felt was good and use it whenever the same question comes up. All I have to do it type the keyword and press tab and its there. Brilliant idea.

Cons

I am very hard pressed to find any cons with this system. It's simple, easy to use, and saves me tons of time. The only issue I have come across is the hot keys not copying correctly into calendar invites but that is only in rare instances.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Food & Beverages
Company size: 1 001-5 000 Employees

Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify

Used Daily for 1+ year
Reviewed on 2020/06/24
Review Source: Capterra

User love it and very few headaches. Some integrations need better docs on how to use advanced functionality.

Pros

Really nice interface, users love it. Very easy to configure. Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Developer friendly with good API

Cons

If you want to integrate ebay or amazon, you need a third party add on which is itself limited. Prepare for additional costs. Rules and Macro engine has some limitations when looking to fully automate processes. It could be easier to test rule logic before deploying.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Kemal A.
Industry: Consumer Services
Company size: 201-500 Employees

The best helpdesk in my opinion

Used Daily for 1+ year
Reviewed on 2020/10/02
Review Source: Capterra

I use this to handle customers' tickets on daily basis. From every helpdesk that I've used, this one is the most fastest, easiest to use, and responsive.

Pros

-Rally fast and responsive.
-Clean, efficient, and clear Shopify plugin.
-Macro can be easily integrated with Shopify

Cons

-I wish we can open multiple ticket under one tab
-Sometimes there are users that have bug where their eyes are on every ticket they have opened.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ashley L.
Industry: Hospital & Health Care
Company size: 11-50 Employees

We use Gorgias to produce easy email templates

Used Daily for 2+ years
Reviewed on 2017/12/07
Review Source: Capterra

Efficiency

Pros

Gorgias has cut time and made it easier with their email templates. It allows us to be extremely efficient.

Cons

There is not much I like least, it is user friendly an easy to use. Sometimes the icon does not appear in the body of the email.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 18 user ratings
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Gorgias Pricing

Gorgias Pricing

Starting from
US$60,00/month
Free Trial
Subscription
Value for money

BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included
PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included
ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included
Custom enterprise plans are also available - contact Gorgias for more information.

BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included
PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included
ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included
Custom enterprise plans are also available - contact Gorgias for more information.

Value for Money
4,5/5
Based on 18 user ratings
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Gorgias Features

Gorgias Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,4/5
Based on 18 user ratings
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Categories

Additional information for Gorgias

Additional information for Gorgias

Key features of Gorgias

  • Alerts / Escalation
  • Billing & Invoicing
  • Call Center Management
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication
  • Social Media Integration
  • Ticket Management

Benefits

• Edit/refund orders, cancel subscriptions, award loyalty points, and more with one click.

• See support requests from email, live chat, phone, and social media in one place.

• Cut response time with templates, automations, and powerful rules.

Gorgias FAQs

Gorgias FAQs

Below are some frequently asked questions for Gorgias.

Q. What type of pricing plans does Gorgias offer?

Gorgias offers the following pricing plans:

Starting from: US$60,00/month

Pricing model: Subscription

Free Trial: Available

BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included Custom enterprise plans are also available - contact Gorgias for more information.

Q. What are the main features of Gorgias?

Gorgias offers the following features:

  • Alerts / Escalation
  • Billing & Invoicing
  • Call Center Management
  • Customizable Branding
  • Email Integration
  • Multi-Channel Communication
  • Social Media Integration
  • Ticket Management

Q. Who are the typical users of Gorgias?

Gorgias has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Gorgias support?

Gorgias supports the following languages:

English

Q. What type of pricing plans does Gorgias offer?

Gorgias has the following pricing plans:

Subscription

Q. Does Gorgias support mobile devices?

Gorgias supports the following devices:

Android, iPhone, iPad

Q. What other apps does Gorgias integrate with?

Gorgias integrates with the following applications:

BigCommerce, CircleLoop, Facebook, Fonvirtual Virtual PBX, Gmail, Magento Commerce, Okendo, Omnisend, Shopify, Slack

Q. What level of support does Gorgias offer?

Gorgias offers the following support options:

Phone Support, Online Support, FAQs, Forum, Knowledge Base, Video Tutorials