About Gorgias

Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento, or BigCommerce stores, which offers tools including email integration, autoresponders, ticket management, customer history tracking, request assignment, and more to aid with customer service. The cloud-based helpdesk solution aids customer service teams in resolving issues by connecting with third party eCommerce platforms, including Shopify, and pulling data on orders, payments, refunds, and more. It also integrates with various support platforms including Facebook, Twitter, Outlook, Live Chat, and more so that customer queries from multiple channels can be aggregated and managed in one place.

Customer support tickets can all be handled using the same ticketing system within Gorgias, regardless of the channel that they came from, and all tickets are subject to the same rules, tags, and macros. Users can set up autoresponders to improve ticket resolution speed and tickets are automatically sorted according to predefined attributes and topics. Gorgias offers various helpdesk features including tags, custom views, ticket assignment, anti-collision, internal notes, and @mentions, in order to aid with organizing tickets and enhancing collaboration. Customer timelines provide support staff with insight into customer history including previous and outstanding orders, email and phone call history, tracking numbers, and more.


Key benefits of Gorgias

• Edit/refund orders, cancel subscriptions, award loyalty points, and more with one click.

• See support requests from email, live chat, phone, and social media in one place.

• Cut response time with templates, automations, and powerful rules.


Images

Gorgias Software - Gorgias helpdesk chat
Gorgias Software - Gorgias ticket tagging and @mentions
Gorgias Software - Gorgias performance reporting
View 4 more
Gorgias video
Gorgias Software - Gorgias helpdesk chat
Gorgias Software - Gorgias ticket tagging and @mentions
Gorgias Software - Gorgias performance reporting

Not sure about Gorgias? Compare with a popular alternative

Gorgias

4,7 (111)
VS.
Highly reviewed

Starting Price

US$60,00
month
US$15,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

51
116

Integrations

12
85

Ease of Use

4,6 (111)
4,5 (3 269)

Value for Money

4,5 (111)
4,4 (3 269)

Customer Service

4,6 (111)
4,5 (3 269)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Freshdesk

4,5
#1 Alternative to Gorgias
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

HubSpot Marketing Hub

4,5
#2 Alternative to Gorgias
HubSpot Marketing Hub is a scalable, all-in-one platform for inbound marketing, combining content marketing, marketing...

Gmail

4,8
#3 Alternative to Gorgias
Gmail is a free, advertising-supported email service offered as part of Google Workspace (formerly G Suite), with 15GB...

NetSuite

4,1
#4 Alternative to Gorgias
NetSuite provides organizations with an integrated system of cloud applications that helps them run their business....

Reviews

Overall rating

4,7 /5
(111)
Value for Money
4,5/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,6/5

Already have Gorgias?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 111
Avishai
Avishai
Overall rating
  • Industry: Oil & Energy
  • Company size: 1 001–5 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

an effective auto-expanding text tool

Reviewed on 2018/02/02

Pros

Gorgias is definitely an effective auto-expanding text tool for Gmail and LinkedIn. The choices menu is gorgeous and enables you to definitely create HTML templates with keyword shortcuts utilizing a simple graphical interface.

When you spend the better a part of your daily projects answering e-mail, you'd prosper to make use of canned responses or quick text to efficient your email replies. If you are using Gmail, Facebook, or LinkedIn for the work, there is a free Chrome extension known as Gorgias which will make your work a bit easier. This free extension provides a couple of fundamental templates for Gmail for example greetings, closing /signature with choices to rapidly incorporate your own. With only a couple of email shortcuts, you need to end up working individuals emails just like a pro. Let's check out the mail templates that you could create using Gorgias to simplify your projects flow.

With the extension installed all you need to do is type a shortcut and press Tab. This will automatically enter the text defined in the template

Michael
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great Product!

Reviewed on 2021/03/05

The overall experience has been fantastic! Our team is so glad we found Gorgias. It has impacted...

The overall experience has been fantastic! Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them. Very straight forward.

Pros

I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records.

Cons

I still struggle to understand Chat and reporting. I feel like there's a lot of potential in both, but eager to better understand how we can best utilize Gorgias.

Alternatives Considered

Kustomer

Reasons for Choosing Gorgias

We made this switch because we wanted more automation. Gorgias provides much more functionality than Netsuite CRM.

Switched From

NetSuite

Reasons for Switching to Gorgias

We chose Gorgias because we really wanted something that did not require a ton of training during the holiday season and was easy for everyone to use.
ingrid
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Gorgias for customer service

Reviewed on 2022/09/07

it took a little time to get used to it, but now that I am more knowledgable it works well enough.

it took a little time to get used to it, but now that I am more knowledgable it works well enough.

Pros

I like that the company is open to suggestions

Cons

closing tickets is more complicated than other providers

Lisa
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Love Gorgias!

Reviewed on 2022/06/29

I personally love using Gorgias.

I personally love using Gorgias.

Pros

I love how easy and efficient the software is to use. It also connects to major CRM platforms.

Cons

Our team personally doesn't use the Gorgias shortcuts for Shopify refunds/actions because it's a bit confusing. Another suggestion would be to be able to bulk select tickets and close them out with one click.

Adrienne
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great price for all of the features we need.

Reviewed on 2021/03/22

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the...

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

Pros

Creating across are simple and easy to implement and using them is really quick saving our team time. The deep integration with Shopify also allows our team to have instant visibility with customer information. Having the ability to also build rules to identify emails and help us prioritise has been fantastic and was definitely a selling point when moving over from our existing platform.

Cons

Would love there to be a mobile app. I feel there also needs to be a stronger distinction/sound alert for chats as they're higher in priority and need to be actioned immediately. Unfortunately we did have some issues with email forwarding which the tech team weren't able to help find the cause so there were some teething issues moving over from our other platform to Gorgias & potentially missing some customer emails during that period.

I'd also love if there was some type of help desk included in one of the app plans instead of using as add-on

Showing 5 reviews of 111 Read all reviews

Gorgias FAQs

Below are some frequently asked questions for Gorgias.

Gorgias offers the following pricing plans:

  • Starting from: US$60,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included Custom enterprise plans are also available - contact Gorgias for more information.

Gorgias has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Gorgias supports the following languages:

English

Gorgias supports the following devices:

Android (Mobile), iPhone (Mobile)

Gorgias integrates with the following applications:

Adobe Commerce, Aircall, BigCommerce, Gmail, Instagram, Meta for Business, Segment, Shopify, Shopify Plus, Slack, Smile.io, Zapier

Gorgias offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Gorgias.