Gorgias
About Gorgias
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.
Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.
Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.
Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.
Key benefits of Gorgias
- All support channels in one place: email, chat, social, voice, and SMS
- Enable customers to self-serve support with FAQ and Order Management
- Full ticket resolutions in your brand’s tone of voice thanks to AI Agent
- Connect with 100+ ecommerce-specific app integrations for unified customer data
- Increased conversions with AI-powered product recommendations & chat campaigns
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- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Ideal Customer Experience Platform
Reviewed on 2023/07/05
Highly recommend using Gorgias, it’s been productive and effective for CX and suppor
Highly recommend using Gorgias, it’s been productive and effective for CX and suppor
Pros
Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process! I highly recommend using Gorgias for all those support projects
Cons
More integrations and flows with ESPs and CDPs would make communication streamlined across platforms
Alternatives Considered
Zendesk SuiteReasons for Choosing Gorgias
Pricing and support from the teamReasons for Switching to Gorgias
Pricing and strategy support- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Love Gorgias!
Reviewed on 2022/06/29
I personally love using Gorgias.
I personally love using Gorgias.
Pros
I love how easy and efficient the software is to use. It also connects to major CRM platforms.
Cons
Our team personally doesn't use the Gorgias shortcuts for Shopify refunds/actions because it's a bit confusing. Another suggestion would be to be able to bulk select tickets and close them out with one click.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 3.0 /10
Gorgias Is Good But Having Severe Issues With Growth
Reviewed on 2021/03/10
It was good in the beginning but the many problems the young platform has have become blaringly...
It was good in the beginning but the many problems the young platform has have become blaringly obvious as time has gone on.
Pros
Gorgias has a lot of integrated features that are great for our business such as Shopify integration and a great CSAT system that is easy to use and understand.
Cons
Customer service is, unfortunately, not very good. I have been trying to get a resolution for a request to close out a number of tickets that fit into a certain parameter but nothin has been fixed for over 3 weeks. Every time I reach out, I am thrown to someone else who says they cannot help and now I do not get any responses. Their engineering team is having issues keeping up with the many bugs the system has. Also, updates will occur and shut your entire team down without notice. When I reached out about this, they claimed there was no way to give us forewarning the day of regarding possible updates that would impact our customer service productivity.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
We love Gorgias
Reviewed on 2021/03/05
We use Gorgias for all of our customer service and it's been great for ticket management. Saved a...
We use Gorgias for all of our customer service and it's been great for ticket management. Saved a lot of time, easy to tag colleagues to a ticket and assign to different reps.
Pros
Very simple workflow, great integration with our front end Shopify store. Easy to navigate to customers orders and view total customer spend. Pricing structure makes a ton of sense and is by ticket, not by seat, which for a small company where we all need transparency into what's going on in the service side of things is great.
Cons
Wish it had a bit more functionality and ability to customize some things, but not a deal breaker by any means.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Essential for stores on shopify
Reviewed on 2021/03/05
Pros
Saves us a lot of time by having customer ticket information readily available in the sidebar and the ability to add order information into tickets. Being able to search macros and snooze tickets is great and makes sure everyone is helped quickly and no ticket is left untouched.
Cons
Just anxiously awaiting gorgias' native phone system! Currently using aircall we just don't like having to go back and forth between apps.
Alternatives Considered
Zendesk SuiteReasons for Choosing Gorgias
gorgias had a much more advanced shopify integration and offered a pricing structure based on ticket volume vs # of usersSwitched From
Zendesk SuiteGorgias FAQs
Below are some frequently asked questions for Gorgias.Q. What type of pricing plans does Gorgias offer?
Gorgias offers the following pricing plans:
- Starting from: US$60.00/month
- Pricing model: Subscription
- Free Trial: Available
BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included Custom enterprise plans are also available - contact Gorgias for more information.
Q. Who are the typical users of Gorgias?
Gorgias has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Gorgias support?
Gorgias supports the following languages:
English
Q. Does Gorgias support mobile devices?
Gorgias supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Gorgias integrate with?
Gorgias integrates with the following applications:
29 Next, Ada, Adobe Commerce, AfterShip, Aircall, Alloy, Answerbase, Attentive, BigCommerce, Bigblue App, Bloomreach, CallHippo, Certainly, ChannelReply, Chatdesk Teams, CloudTalk, Daton, Digioh, DigitalGenius, Dotdigital, Endear, Fera, Gatsby, Glew, Gmail, Growave, Happy Returns, Hark, Help Desk Migration, Influence, Instagram, Judge.me, JustCall, LateShipment.com, Linnworks, Lokalise, Loop, LoyaltyLion, MESA, Meta for Business, Microsoft Outlook, Narvar, NetSuite, Okendo, Omnisend, PerfectBot, Pipedream, PrestaShop, REVIEWS.io, Recart, RetentionX, Retently, ReturnLogic, Ringover, Segment, SentiSum, ShipBob, ShipMonk, Shogun, Shopify, Shopify Plus, Sidekick Ai, Simplesat, Skio, Slack, Smartrr, Smile.io, Stamped.io, Tapcart, Textline, Tolstoy, Truto, WhatsApp, Yuma, Zapier
Q. What level of support does Gorgias offer?
Gorgias offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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