Reputation

Reputation management solution for multi-location businesses

About Reputation

Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. The platform comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.

Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The solution offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.

Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Reputation.com rating and review score
Reputation.com dashboard
Reputation.com social presence
Reputation.com surveys
View 5 more
Reputation video
Reputation screenshot: Reputation.com rating and review score Reputation screenshot: Reputation.com dashboard Reputation screenshot: Reputation.com social presence Reputation screenshot: Reputation.com surveys

Features

Total features of Reputation: 46

  • API
  • Activity Dashboard
  • Analytics/ROI Tracking
  • Automated Publishing
  • Brand Tracking
  • Collaboration Tools
  • Content Management
  • Customer Engagement
  • Customer Service Analytics
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Engagement Analytics
  • Feedback Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Location
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Management
  • Performance Metrics
  • Post Scheduling
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Response Management
  • Review Generation
  • Review Monitoring
  • Scheduled / Automated Reports
  • Sentiment Analysis
  • Social Media Monitoring
  • Social Performance Management
  • Summary Reports
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Website Analytics

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Reviews

Overall rating

4,3 /5
(139)
Value for Money
4,2/5
Features
4,1/5
Ease of Use
4,4/5
Customer Support
4,2/5

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Showing 5 reviews of 139
Ryan E.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201-500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review...

Reviewed on 2019/03/29

The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to...

The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations.

I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting

The fact that they also have modules that cover Social and more is value-add for me and my team.

Pros

1. 3rd party review integration that isn't offered by other providers
2. Google Seller Ratings for my client's SEM and paid search efforts
3. Organic search performance reporting, scheduling and customization
4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management
5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.)
6. Direct access to the technical product managers for software feedback

Cons

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Jeff P.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 1 001-5 000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Good...once it's set up

Reviewed on 2019/09/23

Pros

Easy to use and works exactly as expected.

Cons

They way undersell the amount of time it takes to set up the platform.

Tiffany D.
Overall rating
  • Industry: Real Estate
  • Company size: 501-1 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Neutral

Reviewed on 2019/09/23

Dealing with accounting has been the worst experience I've ever had with any accounting team. I've...

Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Pros

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Cons

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Holly L.
Overall rating
  • Industry: Automotive
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very reliable

Reviewed on 2020/01/08

I would recommend for any business who needs to respond to reviews.

I would recommend for any business who needs to respond to reviews.

Pros

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

Cons

The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501-1 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The service has helped us maintain our reputation score and manage reviews

Reviewed on 2019/09/23

We had started to implement an email campaign to seek customer reviews, but have held back since we...

We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.

Pros

We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.

Cons

Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.

Showing 5 reviews of 139 Read all reviews

Reputation FAQs

Below are some frequently asked questions for Reputation.

Reputation offers the following pricing plans:

  • Starting from:
  • Pricing model: One Time License
  • Free Trial: Not Available

Contact Reputation.com for pricing details.

We do not have any information about Reputation features

Reputation has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Reputation supports the following languages:

English

Reputation supports the following devices:

Android (Mobile), iPhone (Mobile)

Reputation integrates with the following applications:

Facebook, Salesforce Platform, Web.com

Reputation offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for Reputation.