About Reputation
Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. The platform comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.
Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The solution offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.
Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.
Devices
Business size
Markets
Canada, Germany, United Kingdom, India, United States
Supported Languages
English
Images
Features
Total features of Reputation: 45
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Reviews
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- Industry: Real Estate
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reputation.com makes it easy to manage your business!
Reviewed on 2022/01/13
Pros
I love being able to manage our multiple locations' listings and social media.
Cons
At times there can be challenges with initial setup, but the processes have improved.
Response from Reputation.com
Hi Becca, Thank you so much fro taking time to share your experience with Reputation. We appreciate your feedback. Have a wonderful day!
- Industry: Automotive
- Company size: 1 001-5 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A Great Partner
Reviewed on 2022/02/15
The team at Reputation has been outstanding and helped us with big issues and small.
The team at Reputation has been outstanding and helped us with big issues and small.
Pros
The organizing all reviews in one place is very helpful. Responding to reviews in a timely fashion is also great.
Cons
There is nothing that's not working for us right now.
Alternatives Considered
PodiumReasons for Switching to Reputation
The overall product. They not only tell us how we are doing in online reputation, they give us concrete guidance to make a positive impact on our reputation.- Industry: Automotive
- Company size: 1 001-5 000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Industry Leading Platform
Reviewed on 2022/06/23
Phenomenal.
Phenomenal.
Pros
The overall tool is very user friendly but my biggest praise is to the account team.
Cons
Overall, happy with all functionality and updates they've made
- Industry: Real Estate
- Company size: 501-1 000 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Neutral
Reviewed on 2019/09/23
Dealing with accounting has been the worst experience I've ever had with any accounting team. I've...
Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.
Pros
I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.
Cons
It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.
- Industry: Marketing & Advertising
- Company size: 10 000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Wonderful Product with Great Flexibility
Reviewed on 2022/03/25
I have had amazing experiences with Reputation. Sometimes there can be some small quirks or...
I have had amazing experiences with Reputation. Sometimes there can be some small quirks or glitches in the software, but the benefits have absolutely outweighed the negatives. I have had other social media management platforms reach out, but no one has yet been able to offer everything that Reputation has.
Pros
I love the content library and user system! This makes Reputation stand out from all the other third-party social media softwares. This has allowed us to truly create content that is easily accessible to all users to be able to share with their social media audience. Reputation is always ever-expanding and constantly implementing new features!
Cons
The software can be glitchy every now and then, but overall this isn't such a detrimental issues.
Alternatives Considered
SprinklrReasons for Switching to Reputation
Reputation has had a large focus on making social media content accessible and easy to use. Other softwares have basic and limited functions, but nothing can touch the social media content management features that Reputation has.Reputation FAQs
Below are some frequently asked questions for Reputation.Q. What type of pricing plans does Reputation offer?
Reputation offers the following pricing plans:
- Starting from:
- Free Trial: Not Available
Contact Reputation.com for pricing details.
Q. Who are the typical users of Reputation?
Reputation has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does Reputation support?
Reputation supports the following languages:
English
Q. Does Reputation support mobile devices?
Reputation supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Reputation integrate with?
Reputation integrates with the following applications:
Meta for Business, Qualtrics CustomerXM, Salesforce Platform, Web.com
Q. What level of support does Reputation offer?
Reputation offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
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