Reputation.com

Reputation management solution for multi-location businesses

4,3 /5 (137 reviews) Write a Review!

Reputation.com Overview

What is Reputation.com?

Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. The platform comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.

Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The solution offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.

Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.

Reputation.com Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact Reputation.com for pricing details.


Reputation.com Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Reputation.com rating and review score
Reputation.com dashboard
Reputation.com social presence
Reputation.com surveys
Reputation.com video Reputation.com screenshot: Reputation.com rating and review score Reputation.com screenshot: Reputation.com dashboard Reputation.com screenshot: Reputation.com social presence Reputation.com screenshot: Reputation.com surveys

Reputation.com Reviews

Reputation.com Reviews

Overall rating
4,3
/
5
Excellent
69

Very good
50

Average
10

Poor
4

Terrible
4

Value for Money
4,2
Features
4,1
Ease of Use
4,4
Customer Support
4,2
87% recommended this app
Ryan E.

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review...

The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations.

I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting

The fact that they also have modules that cover Social and more is value-add for me and my team.


Jeff P.

Good...once it's set up


Tiffany D.

Neutral

Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.


Holly L.

Very reliable

I would recommend for any business who needs to respond to reviews.


Verified Reviewer

The service has helped us maintain our reputation score and manage reviews

We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.


Ryan E.
Industry: Marketing & Advertising
Company size: 201-500 Employees

Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review Management

Used Daily for 1+ year
Reviewed on 2019/03/29
Review Source: Capterra

The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations.

I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting

The fact that they also have modules that cover Social and more is value-add for me and my team.

Pros

1. 3rd party review integration that isn't offered by other providers
2. Google Seller Ratings for my client's SEM and paid search efforts
3. Organic search performance reporting, scheduling and customization
4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management
5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.)
6. Direct access to the technical product managers for software feedback

Cons

The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jeff P.
Industry: Health, Wellness & Fitness
Company size: 1 001-5 000 Employees

Good...once it's set up

Used Daily for 6-12 months
Reviewed on 2019/09/23
Review Source: Capterra

Pros

Easy to use and works exactly as expected.

Cons

They way undersell the amount of time it takes to set up the platform.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Tiffany D.
Industry: Real Estate
Company size: 501-1 000 Employees

Neutral

Used Daily for 1+ year
Reviewed on 2019/09/23
Review Source: Capterra

Dealing with accounting has been the worst experience I've ever had with any accounting team. I've been on this product for over a year now and not once have I received a correct invoice. The amount of time I've wasted going back with accounting is insane and they are not clear about what is wrong.

Pros

I love the reporting aspects. I am very happy being able to pull metrics on reviews and surveys. This really helps us make changes and improvements within our company. The word cloud and key word summary are the two most important surveys I have and they are proven very useful. The review response feature has also been very helpful and saved us a lot of time.

Cons

It seems that the functionality breaks semi-often. When we put out a survey the results don't always come in for us to see them. The social media tools could be better. I would love to see a planning/grid option for Instagram. This would help us manage this better. Also, the set up process for our survey program was very taxing. Plus their help desk was not very proactive about fixing the product for us. It can take weeks to get a survey functioning properly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Holly L.
Industry: Automotive
Company size: 51-200 Employees

Very reliable

Used Daily for 1-5 months
Reviewed on 2020/01/08
Review Source: Capterra

I would recommend for any business who needs to respond to reviews.

Pros

So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.

Cons

The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Hospital & Health Care
Company size: 501-1 000 Employees

The service has helped us maintain our reputation score and manage reviews

Used Weekly for 2+ years
Reviewed on 2019/09/23
Review Source: Capterra

We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.

Pros

We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.

Cons

Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8,2/10
Based on 137 user ratings
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Reputation.com Pricing

Reputation.com Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact Reputation.com for pricing details.

Contact Reputation.com for pricing details.

Value for Money
4,2/5
Based on 137 user ratings
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Reputation.com Features

Reputation.com Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Template Management
Third Party Integration
Features
4,1/5
Based on 137 user ratings
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Categories

Additional information for Reputation.com

Additional information for Reputation.com

Key features of Reputation.com

  • Dashboard
  • Feedback Management
  • Sentiment Analysis
  • Survey Management
  • Text Analysis

Reputation.com FAQs

Reputation.com FAQs

Below are some frequently asked questions for Reputation.com.

Q. What type of pricing plans does Reputation.com offer?

Reputation.com offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact Reputation.com for pricing details.

Q. What are the main features of Reputation.com?

Reputation.com offers the following features:

  • Dashboard
  • Feedback Management
  • Sentiment Analysis
  • Survey Management
  • Text Analysis

Q. Who are the typical users of Reputation.com?

Reputation.com has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Reputation.com support?

Reputation.com supports the following languages:

English

Q. What type of pricing plans does Reputation.com offer?

Reputation.com has the following pricing plans:

Subscription

Q. Does Reputation.com support mobile devices?

Reputation.com supports the following devices:

Android, iPhone

Q. What other apps does Reputation.com integrate with?

Reputation.com integrates with the following applications:

Facebook, Salesforce App Cloud, Web.com

Q. What level of support does Reputation.com offer?

Reputation.com offers the following support options:

Phone Support, FAQs, Knowledge Base, Online Support, Video Tutorials