Reputation

Reputation management solution for multi-location businesses

About Reputation

Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. The platform comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.

Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The solution offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.

Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.


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Reputation Software - Reputation.com rating and review score
Reputation Software - Reputation.com dashboard
Reputation Software - Reputation.com social presence
Reputation Software - Reputation.com surveys
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Reputation Software - Reputation.com rating and review score
Reputation Software - Reputation.com dashboard
Reputation Software - Reputation.com social presence
Reputation Software - Reputation.com surveys

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4,4 (182)
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Starting Price

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Pricing Options

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Free trial
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Features

50
57

Integrations

4
8

Ease of Use

4,4 (182)
4,3 (249)

Value for Money

4,3 (182)
4,3 (249)

Customer Service

4,3 (182)
4,5 (249)
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Reviews

Overall rating

4,4 /5
(182)
Value for Money
4,3/5
Features
4,3/5
Ease of Use
4,4/5
Customer Support
4,3/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 182
Nicole
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Reputation is a great place to see all your listings together

Reviewed on 2019/03/29

Pros

Reputation has been a great source of information for one of our biggest clients. With over 1000 locations nationwide, we need to see how they're doing without having to look individually. We can do that with Reputation and it's awesome. I'm going to be making reports soon now that our information is uploaded, and have them scheduled to send out based on the information I choose which will make keeping up on it all so much easier. Plus our account manager and the other team members at Reputation that help us are so quick to respond to our questions and jump on a call same day if needed.

Cons

For the most part, Reputation is really great. I think I'm a little biased having managed CRM software in the past, but it would be really helpful if we were able to upload information ourselves. Like I said, our account manager is really great but with 1000+ locations, it would be great to be able to upload as needed, change individual locations, etc.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 10 000+ Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

THE place to manage your online reputation, profiles and digital presence

Reviewed on 2023/07/31

Pros

Reputation is a fantastic modular-based online platform designed to help organisations with multiple locations to manage their social media, reviews, third-party listings and surveys, all from one place.Having a platform that collects everything is great but where Reputation excels, is the ability to really understand what the customer is saying through NLP (natural language processing). It's always great to receive a 4 or 5-star review, but measuring just on a basic system like that won't tell you the full picture. With Reputation, the system can "read" the feedback and place the themes into categories, weighted on sentiment and volume. These insights can help with staff retention and attraction and support your marketing efforts (focusing on the areas you excel at) and operational teams (addressing regular areas of concern).We have been fortunate to have a brilliant CSM (customer success manager) who has been working hard to support us when we've run into issues (which do occur from time to time).There are other platforms on the market, but from those we tested, none were at the level of Reputation. Indeed, we have been using them now for almost two years, alongside many other well-known and respected brands across healthcare, automotive and hospitality, and therefore would recommend Reputation as your next provider of choice.

Cons

The platform isn't perfect. There are certainly flaws - for example, how some of the numbers are calculated, some of the broader customer support tickets aren't always dealt with properly (it does on occasion feel like the tickets are being rushed due to SLA rather than focusing on resolution of the actual problem), and on occasion, a small number of reviews don't get pulled into the platform - but I do recognise that the company are aware of their own areas for improvement and are actively working to address these - as any good company should be doing. In addition, sometimes issues are a result of connections provided by review platforms themselves.

Annie
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 1 001–5 000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Reputation Review

Reviewed on 2019/09/23

Pros

I like how simple it is to use. It's very easy to maneuver through as well as train people on how to use it since I have to train staff almost every week. The price of this software is extremely reasonable compared to many other companies out there.

Cons

I don't like that it doesn't always work. That's kind of a big issue for our company. One of the key functions don't always work and we don't get alerted that it isn't working so we have to find out ourselves after months of using and paying for the service.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 501–1 000 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

The service has helped us maintain our reputation score and manage reviews

Reviewed on 2019/09/23

We had started to implement an email campaign to seek customer reviews, but have held back since we...

We had started to implement an email campaign to seek customer reviews, but have held back since we are never sure of a four or 5-star review. When our rep first introduced the idea, there was a promise of being able to divert a lousy review into another channel for satisfying the customer complaints. Reputation.com eliminated the option; therefore, the process for improving scores carries more risk.

Pros

We enjoy the timely alert for new reviews. The response suggestions can make it easier to start a response, though we often edit heavily.

Cons

Reputation.com isn't a clearinghouse for all review platforms. It would be most helpful if my dashboard contained all major social site reviews. For instance, the Reputation platform doesn't allow users to manage Yelp reviews.

Alternatives Considered

Birdeye

Reasons for Switching to Reputation

Value for the price, better user interface.
Zack
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Great for Multilocation Businesses

Reviewed on 2019/03/29

Very good! Account teams are always on point. Tool works great. It's very reliable. The only issues...

Very good! Account teams are always on point. Tool works great. It's very reliable. The only issues I ever experience were related to API problems and that isn't any fault of MomentFeed's.

Pros

This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews.

Cons

This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience.

Showing 5 reviews of 182 Read all reviews

Reputation FAQs

Below are some frequently asked questions for Reputation.

Reputation offers the following pricing plans:

  • Starting from:
  • Free Trial: Not Available

Contact Reputation.com for pricing details.

Reputation has the following typical customers:

51–200, 201–500, 501–1 000, 1 001–5 000

Reputation supports the following languages:

English

Reputation supports the following devices:

Android (Mobile), iPhone (Mobile)

Reputation integrates with the following applications:

Customer Frontlines, Meta for Business, Salesforce Platform, Web.com

Reputation offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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