Reputation
About Reputation
Reputation.com is a cloud-based reputation management solution designed to help multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. The platform comes with a centralized dashboard, which enables companies to collect data from multiple sources and provides a 360-degree view of online as well as offline reputation.
Reputation.com offers a reputation score, which provides real-time calculations of enterprises' performance across various customer segments using star ratings, reviews, business listings and social engagement. The solution offers a host of features such as competitive benchmarking, sentiment analysis, natural language processing, social network engagement, and more. The artificial intelligence (AI)-based algorithm uses machine learning to provide targeted recommendations for improving customer experience.
Reputation.com’s analytics module allows users to gain insights into their business’s online presence across social channels such as Twitter, YouTube and Instagram, as well as schedule the sharing of reports with managers. It also integrates with various third-party applications including Salesforce, Facebook, Amazon, and more via an API.
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- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reputation.com makes it easy to manage your business!
Reviewed on 2022/01/13
Pros
I love being able to manage our multiple locations' listings and social media.
Cons
At times there can be challenges with initial setup, but the processes have improved.
Response from Reputation.com
Hi Becca, Thank you so much fro taking time to share your experience with Reputation. We appreciate your feedback. Have a wonderful day!
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Very reliable
Reviewed on 2020/01/08
I would recommend for any business who needs to respond to reviews.
I would recommend for any business who needs to respond to reviews.
Pros
So we have not used the product long but since have been using they are very reliable. They have an awesome backend to see all the stats and a great way to respond to reviews. They respond within 24 hours. They give alerts as well when any review comes in.
Cons
The only thing I would say I didn't like was that I had to pay for it. The price is not bad though so not really a con in my book either but that would be my only complaint.
- Industry: Retail
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Reputation.com is a helpful tool
Reviewed on 2019/09/30
Reputation.com has been a great tool for helping us manage our online reviews. The software...
Reputation.com has been a great tool for helping us manage our online reviews. The software consolidate our reviews into one platform saving our team valuable time. Since we started using Reputation.com our online reviews have increased in both quantity and overall scores. We have 80 retail locations and the reporting options have made it easy to monitor our online reputation by location.
Pros
The software allows our team to consolidate and manage our online reputation in one place. The platform makes responding to reviews fast and easy. There is a feature which allows us to solicit feedback from our existing clients and that has helped increase the positive reviews on Google and Facebook.
Cons
The social media integration is lacking. The software is good for scheduling posts to Facebook and Instagram but unfortunately if you want to pay to "boost" a scheduled post, you can't. The post must be active on Facebook or Instagram before Reputation.com will allow you to boost it. Therefore, we end up having to use the native platform rather than the social media option in Reputation.com.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Reputation.com Is The Best MarTech Software for All-in-One Listings and Rating/Review...
Reviewed on 2019/03/29
The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to...
The level of service, flexibility, and full-service offerings is a breathe of fresh air compared to my experience with other major players in the listing management and rating/review space. I never feel pressured or forced into a contract. I always feel comfortable providing honest feedback that will be taken to heart. I feel confident knowing I can trust this platform and their staff to help my department specialists deliver on our clients' high expectations.
I'd recommend Reputation.com over any other software in these spaces (1) listing management (2) ratings & review software and smart data services (3) surveys (4) Local SEO reporting
The fact that they also have modules that cover Social and more is value-add for me and my team.
Pros
1. 3rd party review integration that isn't offered by other providers
2. Google Seller Ratings for my client's SEM and paid search efforts
3. Organic search performance reporting, scheduling and customization
4. Add-on solutions for any client need - surveys, review requests, listing management, ratings/review management
5. Scaleability for multi-location businesses and franchise-based businesses with unlimited users and customizable user roles to limit platform access to various enterprise stakeholders (i.e. franchisees, managers, etc.)
6. Direct access to the technical product managers for software feedback
Cons
The Reputation.com training program is intuitive and helpful, but it could be much more robust to help specialists tap into advanced features offered by the platform faster than learning on their own.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great for Multilocation Businesses
Reviewed on 2019/03/29
Very good! Account teams are always on point. Tool works great. It's very reliable. The only issues...
Very good! Account teams are always on point. Tool works great. It's very reliable. The only issues I ever experience were related to API problems and that isn't any fault of MomentFeed's.
Pros
This software is great for publishing and community management in regard to multilocation businesses. Dynamic tag is a lifesaver when it comes to responding to multiple reviews.
Cons
This software is not great for customer service. MomentFeed to does not keep track of customer interactions that can be so useful in escalations and conflict resolution. Similar tools on the market do have this functionality and it is critical for customer service and providing a great customer experience.
Reputation FAQs
Below are some frequently asked questions for Reputation.Q. What type of pricing plans does Reputation offer?
Reputation offers the following pricing plans:
- Free Trial: Not Available
Contact Reputation.com for pricing details.
Q. Who are the typical users of Reputation?
Reputation has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Reputation support?
Reputation supports the following languages:
English, French, German
Q. Does Reputation support mobile devices?
Reputation supports the following devices:
Android (Mobile), iPhone (Mobile)
Q. What other apps does Reputation integrate with?
Reputation integrates with the following applications:
Meta for Business, Salesforce Platform, Web.com, XM for Customer Experience
Q. What level of support does Reputation offer?
Reputation offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Related categories
See all software categories found for Reputation.
- Social Media Analytics Tools
- Survey Software
- Customer Experience Software
- Reputation Management Software
- Social Media Management Tools
- Social Media Monitoring Software
- Social Networking Tools
- Artificial Intelligence (AI) Software
- Social Listening Tools
- Feedback and Reviews Management Software
- Help Desk Software
- Machine Learning Software
