About Blackbaud Altru

Blackbaud Altru is a cloud-based platform for ticketing, membership management, and fundraising. It helps non profit organizations, cultural organizations, and general admission organizations manage admissions, events, merchandise, marketing, memberships, and more in one centralized platform. Blackbaud Altru serves general admission non-profit organizations including museums, zoos, aquariums, gardens, and science centers.The solution provides businesses with a 360-degree view of their customers in order to better understand their behavior and identify trends.

Blackbaud Altru’s dashboard provides users with an overview of their supporters and donors and provides data on attendance, membership activity, donations, and more. Users can track activities such as membership renewals, upgraded memberships, dropped memberships, and more using graphical reports. The cloud-based platform facilitates online, mobile, and in-person membership and ticket sales and also allows users to sell merchandise and track inventory.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

Blackbaud Altru membership management
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Blackbaud Altru screenshot: Blackbaud Altru membership management

Features

Total features of Blackbaud Altru: 19

  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Query
  • Ad hoc Reporting
  • Attendance Tracking
  • Calendar Management
  • Campaign Segmentation
  • Customizable Reporting
  • Dashboard Creation
  • Electronic Payments
  • Email Integration
  • Event Ticketing
  • Family Memberships
  • Inventory Management
  • Resource Management
  • Revenue Management
  • Team Calendars
  • Visitor Management
  • Visitor Registration

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Reviews

Overall rating

4 /5
(34)
Value for Money
3,8/5
Features
3,7/5
Ease of Use
3,5/5
Customer Support
4,3/5

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Showing 5 reviews of 34
William (bill) S.
Overall rating
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

After 8 years we have found the promised land!

Reviewed on 2018/06/22

Pros

The support and the solution go hand in hand. We went "live" just over 12 months and we are learning more and more everyday on how we can leverage the solution. 100% integrated with our accounting. Blackbaud has setup a platform that is engaging and interactive for users to connect with others in the community as well as developers. The solution is improving and so are we.

Cons

Sometimes we find development improvements that seem critical to our organization to take longer then we would like. But we live in a day of instant gratification and once recognized we can be patient.

Adam C.
Overall rating
  • Industry: Museums & Institutions
  • Company size: 51-200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

A complete non-profit fundraising and ticketing tool

Reviewed on 2019/07/09

Initially, we saved tens of thousands of dollars migrating our POS, CRM, and online ticketing...

Initially, we saved tens of thousands of dollars migrating our POS, CRM, and online ticketing platforms to the single Altru platform. We've never regretted it. That was about seven years ago, and we're still happily using it. Altru generally does everything we want it to do. It's great for admissions and event ticketing but not a great tool for email marketing or running a gift shop, though it does send bulk emails and allows you to sell merchandise. If you have an email marketing tool or gift shop software, keep it.

Pros

All our donor, patron, and visitor information is in one place, secure in the cloud. We rely on Altru to keep all our sales, donor, and member records together so we can see all the ways our constituents connect with us. This also makes reporting much easier, having all earned and contributed revenue recorded in one database. This also makes training easier, as there's only one system that many of our staff need to learn and interact with, everyone from ticket sellers to fundraisers. Finally, using one cloud-based system requires fewer administrators and no server hardware, streamlining staff and IT costs.

Cons

The financial and revenue setup can be intimidating, since there's a general ledger behind all the sales and revenue transactions. A general ledger must be set up, fiscal years created, transactions mapped, payment types created, payment methods created, etc. It can be daunting without a background in accounting or bookkeeping. You will need a trained financial professional to help oversee the financial configuration. Blackbaud will help you set this up initially, but you will need someone knowledgeable to oversee those parts.

Glynis B.
Overall rating
  • Industry: Museums & Institutions
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Intimidating interface

Reviewed on 2021/01/27

My institution purchased Altru for its strong philanthropy functions, and required all departments...

My institution purchased Altru for its strong philanthropy functions, and required all departments to use it. I use it for scheduling school outreach programs. While it is an improvement over our old, in-house scheduling system, Altru does not have the robust communications options that we need and we have been forced to create work-arounds.

Pros

The ability to query data from thousands of constituents and sales records is very helpful for end-of-year reporting.

Cons

The interface is intimidating and confusing for my staff, and requires a lot of training to use.

Verified Reviewer
Overall rating
  • Industry: Museums & Institutions
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

Altru by Blackbaud Review

Reviewed on 2019/03/21

I know a good amount how to deal with things on Altru, but if something comes up that you don't...

I know a good amount how to deal with things on Altru, but if something comes up that you don't know, it's not always self-explanatory how to get done what you need to get done. Sometimes you have click on quite a series of things that you would never things to click on to make something happen. That being said, it doesn't seem to glitch often, which is nice. Again, having all the needed resources right there in one software is a helpful.

Pros

I love the amount that you can do on Altru and that it can all be done in one place. Whether it's keeping our volunteers organized, scheduling tours, selling event tickets, etc., it can all be done right there in Altru.

Cons

There are multiple ways you can do everything. Rather than having one concise way to do each action, you have to search to find many not simple ways to do everything. Sometimes, screens look slightly different on different computers as well, even though they've all been updated. It's amazing how much you can do, but it would be so much easier if the methods used were more concise.

Shannon K.
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

6 Reasons that Altru Rocks

Reviewed on 2015/06/22

The RISD Museum has been using Altru for almost 3 years. While some aspects of the product could...

The RISD Museum has been using Altru for almost 3 years. While some aspects of the product could use improvement specifically web forms, email analytics, and merchandise there are many ways that Altru rocks:

1. The conversion of our old data went very smoothly. The database experts at Blackbaud were extremely helpful and knowledgeable.
2. Second, Altru is very easy to use. Our Visitor Services staff was up and running at the front desk with only an introductory session and some in-person support that first week.
3. Altru tech support at Blackbaud has been more responsive and helpful than any other software company I've worked with. They understand my work, not just the software.
4. You don't have to be a database expert to become an expert at Altru. My team members have taken ownership of their data and processes. I love sitting in a meeting and having someone else say, "Did you know you can do this in Altru? Here's what I'm doing and I think it will work for you."
5. Blackbaud is actively trying to improve the product. I've personally been involved with discovery by development teams working on reporting/queries and security/access.
6. The Altru Community is very active and supportive. Often, I don't need an answer to how the software works. I know how to make the software work but sometimes there are multiple right ways to do something. So my question is more about best practices and how others are doing it. It's helpful to hear what has worked at similar organizations and what hasn't.

The bottom line is that there are pluses and minuses with any enterprise system. We evaluated six different systems before selecting Altru and chose based on what we thought would work best for our organization, our team members, and our business processes. As someone once told me, when you buy an enterprise system, you're not just buying software, you're also buying a business model. It turns out that Altru does, indeed, work well for the RISD Museum.

Showing 5 reviews of 34 Read all reviews

Blackbaud Altru FAQs

Below are some frequently asked questions for Blackbaud Altru.

Blackbaud Altru offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact Blackbaud for pricing information.

We do not have any information about Blackbaud Altru features

Blackbaud Altru has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Blackbaud Altru supports the following languages:

English

We do not have any information about what devices Blackbaud Altru supports

We do not have any information about what integrations Blackbaud Altru has

Blackbaud Altru offers the following support options:

Phone Support, Online Support, Forum, Knowledge Base

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