iClassPro

4.5 (454)
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Class management platform for sports or recreation centers

About iClassPro

iClassPro is a cloud-based class management software designed to help youth activity centers manage administrative operations such as attendance tracking, class scheduling, billing, and more. Using a customizable dashboard, managers can gain an overview of student enrollment rates, ongoing programs, and monthly transactions via widgets, key performance indicators (KPIs), pie charts, and actionable analytics.

Parents can use iClassPro's self-service portal to update account information, track child's attendance, access class schedules, and make fee payments before due dates. Teachers can utilize the skill tracking module to evaluate students' performance, generate completion certificates, and send custom progress reports to parents via emails. Managers can record employees' working hours using time clocks, approve or reject submitted clock-in/out entries, and export attendance data to streamline payroll processes.

With the point-of-sale (POS) module, businesses can manage inventory and sort products into multiple categories based on name, type, brand, item number, or tags. Administrators can use the calendar to view weekly class schedules by level, area, instructor, and enrolled or waitlisted students.


Images

iClassPro Software - iClassPro Family and Student Records: Easy-to-use staff portal for accessing balances, processing payments, enrollments, skills progress, and more! Use filters to email, send push notification, and send voice broadcast to selected family's.
iClassPro Software - iClassPro Custom Branded Mobile App: Give your customers a powerful mobile-app experience that stands out with your unique brand. Your own dedicated mobile app will be listed in Apple's App Store and Google Play.
iClassPro Software - iClassPro Skill Tracking and Evaluations: Track skills, monitor progress, identify strengths, and optimize the performance of students encouraging their ultimate success.
iClassPro Software - iClassPro Dashboard & Program Summary -  Metrics about your business operations at a glance.
iClassPro Software - Autopilot: Automate emails and notifications, ensuring a seamless and engaging experience for your customers.
iClassPro Software - iClassPro Integrated Website Design
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iClassPro video
iClassPro Software - iClassPro Family and Student Records: Easy-to-use staff portal for accessing balances, processing payments, enrollments, skills progress, and more! Use filters to email, send push notification, and send voice broadcast to selected family's.
iClassPro Software - iClassPro Custom Branded Mobile App: Give your customers a powerful mobile-app experience that stands out with your unique brand. Your own dedicated mobile app will be listed in Apple's App Store and Google Play.
iClassPro Software - iClassPro Skill Tracking and Evaluations: Track skills, monitor progress, identify strengths, and optimize the performance of students encouraging their ultimate success.
iClassPro Software - iClassPro Dashboard & Program Summary -  Metrics about your business operations at a glance.
iClassPro Software - Autopilot: Automate emails and notifications, ensuring a seamless and engaging experience for your customers.
iClassPro Software - iClassPro Integrated Website Design

Not sure about iClassPro? Compare with a popular alternative

iClassPro

4.5 (454)
VS.

Starting Price

US$129.00
month
US$99.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

79
96

Integrations

2
1

Ease of Use

4.3 (454)
4.1 (128)

Value for Money

4.4 (454)
4.1 (128)

Customer Service

4.6 (454)
4.6 (128)
Green rating bars show the winning product based on the average rating and number of reviews.

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Dance Manager

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Reviews

Overall rating

4.5 /5
(454)
Value for Money
4.4/5
Features
4.1/5
Ease of Use
4.3/5
Customer Support
4.6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 454
Elan
Elan
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A+ Experience

Reviewed on 2019/02/19

The software is fantastic, but in my humble opinion, iClassPro’s biggest strength is their customer...

The software is fantastic, but in my humble opinion, iClassPro’s biggest strength is their customer service. My sales rep, Preston, is professional, always accessible for questions (and I have had many), and extremely knowledgeable about the software. He has patiently walked me through every conceivable scenario my business might have, and he always follows up to make sure I’m feeling confident in mastering what he’s shown me. I’ve had a nothing-but-positive experience with the product and with the company.

Pros

More than anything, I love the beautiful customer experience the software provides. As a business that offers classes for children, I want to make sure that enrollment and week-to-week account management isn’t too complicated for my customers (who are busy parents). The software is visually appealing, integrates nicely with my own website, and is easy to use. Love it!

Cons

It didn’t have all the functionality I need for my business, but for that, I would probably need to have something custom created. There were, however, very functional workarounds that my sales rep walked me through. That was really appreciated!

Ellen
Overall rating
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

iClassPro, the backbone of our service business' needs

Reviewed on 2024/06/06

Great support, if we need something there is always someone who reaches out right away, so we know...

Great support, if we need something there is always someone who reaches out right away, so we know they received and that they are working on a solution.

Pros

Ease to learn and navigate, there are a multitude of reports we can produce, they are always evolving and improving systems. Listen to their customers and make changes and updates as needed.

Cons

When it's down, we literally cannot work.

Vanessa
Overall rating
  • Industry: Music
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 4.0 /10

A well presented, ambitious class management system filled with hidden flaws

Reviewed on 2024/03/14

Customer service response time is great, however they are unable to provide adequate support due to...

Customer service response time is great, however they are unable to provide adequate support due to the flaws in their system and setup.

Pros

The presentation of the Class enrolment system to the customer is really outstanding which is what attracted us to move our 1000 + clients across from our old system to this one. The online enrolment system is visually appealing, easy to navigate and smart in the way it seamlessly integrates selecting a class with creating a new customer account.
The customer app is a great feature and makes it easier for customers to manage their enrolment, makeups and fees.
Setup was guided by iclasspro staff which made it a lot easier to get started.
New features are frequently being released which gives you hope that the software is always improving.

Cons

There are MANY significant, hidden flaws and technical breakdowns in Iclasspro which have really marred the use of it and have significantly impacted my business.

Whilst the actual registration system, class management and roll keeping is very solid and well planned, a lot of the additional features are "half cooked" and need further development for them to be fully functional. for the price point, I was happy to pay this amount for the additional features as they are great features if they work. Given that they don't, I'm not happy with the price point.

Whilst new updates are frequently released and cause some measure of excitement you soon learn that the update is just another 'half cooked' idea that needs a lot more work before it can be used properly.

Technical break downs:
I'm based in Australia. The payment processer integration is horrendous. Frequent outages occur particularly around the monthly payment batch processing for us or right on term upfront payment times. This means that:
a. A customer thinks they have enrolled & paid - the amount shows as 'pending' on their bank statement but eventually drops off after about a week, leaving them with no enrolment and no notification of this. They then show up for a class that they thought they were enrolled in but are not.
b. for existing customers we are constantly following up fees the customer thought they'd paid - but the processor had an outage at the time.

Trial class / Intro offers:
Iclass pro offers multiple ways for businesses to create trial bookings however none of them actually work well enough to use. This is the biggest disappointment of the entire software package, as trial bookings are key to our business growth plan. After seeing how amazing the online registration is I assumed that booking a trial would be similar. I have been waiting for 3 months for a fix for their actual trial booking process to work. Customers cannot complete checkout and they refuse to give me updates or a fix date.
I have been left with having to use webforms to take trial bookings and manually transferring these to the registration program one by one.

The punch pass feature:
This is very poorly executed. Clunky, hard to read and follow, a new customer gets looped out of it to create an account and not brought back to the pass so gets lost. If you use recurring billing for your session classes, then this means that at checkout the punch pass requires a customer to save their payment method on file rather than just checkout. This is a massive deterrent.
Also after checkout there is no prompt to book your classes - it just says 'go to account'.

The Pro Shop:
If you have a larger store, it takes absolutely ages to load images. Even just landing on a page with 2 options can take more than 30 seconds to load images. At checkout customers are forced to 'save card for recurring billing' if you have session classes that have recurring billing enabled. The suggestion to fix this from Iclasspro support was to turn off the force save card option for recurring billing which is completley inadequate.

Alternatives Considered

Jackrabbit Dance and Mindbody

Reasons for Choosing iClassPro

Wanted a more user friendly customer experience and app. The additional features were very appealing, and the recurring billing feature is also great.

Switched From

Main Street Sites

Reasons for Switching to iClassPro

Customer experience was superior to jackrabbit, price point was better than Mindbody
Tanaya
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

IClassPro wins for Gymnastics Management Hands Down!

Reviewed on 2024/04/17

IClassPro wind hands down for your gym management software! Less expensive. Great people. Easy...

IClassPro wind hands down for your gym management software! Less expensive. Great people. Easy to use!

Pros

It is the easiest to navigate and user friendly for both the staff and customers. Their customer service is outstanding!

Cons

The appointments feature for private lessons and their parties feature are still not as easy to navigate and connected to the other pages as much as I am used to.

Alternatives Considered

Jackrabbit Gymnastics

Reasons for Switching to iClassPro

Monthly cost, set up ease, payment processing
Grace
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

User friendly!

Reviewed on 2024/04/19

Pros

I like that it is user friendly for both the customer and the administrator. The set up wizards really walk you thru everything.

Cons

The cost seems like a lot. Some of it is out of their control when it comes to the credit card processing fees. I would like to see other options for processing - not just the one available.

Showing 5 reviews of 454 Read all reviews

iClassPro FAQs

Below are some frequently asked questions for iClassPro.

iClassPro offers the following pricing plans:

  • Starting from: US$129.00/month
  • Pricing model: Subscription
  • Free Trial: Available

iClassPro offers a free trial for 30 days, after which the software is available at $129 per month per location.

iClassPro has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

iClassPro supports the following languages:

English

iClassPro supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

iClassPro integrates with the following applications:

Google Analytics 360, Mailchimp

iClassPro offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for iClassPro.