Needles

Legal case management solution

4,3 /5 (32 reviews) Write a Review!

Needles Overview

What is Needles?

Needles is the case management solution that 2,000+ of top law firms trust to optimize workflow and maximize bottom line. Combining our legal know-how with next-gen innovation, our web-based solution, Needles Neos puts even more tools in your hands: real-time dashboards, automated reports, world-class support and much more. Work together on documents with team members in real time. Access templates for dozens of case types and customizable case libraries and efficiently resolve more cases.

Needles Overview

Pricing

Starting from
US$85,00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

Needles Neos offers a web-based subscription, world-class customer support and frequent product upgrades and enhancements.


Needles Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Needle case documents
Needles case dates
Needles analytics dashboard
Needles case information
Needles appointments and checklists
Needles client database
Needles screenshot: Needle case documents Needles screenshot: Needles case dates Needles screenshot: Needles analytics dashboard Needles screenshot: Needles case information Needles screenshot: Needles appointments and checklists Needles screenshot: Needles client database

Needles Reviews

Needles Reviews

Overall rating
4,3
/
5
Excellent
19

Very good
7

Average
3

Poor
3

Terrible
0

Value for Money
4,1
Features
3,8
Ease of Use
4,3
Customer Support
4,4
81% recommended this app
Verified Reviewer

Easy to use and a great way to store information


Amanda S.

Great Reporting, Case Management but tricky forms customization

I like being a user of Needles and managing my cases with it. But, as we add practice areas and need customized forms and functions, it does require additional support.


Cathy H.

Totally Ignored by Lead Customer Service "Advocate"

Further, Needles techs initially thought the issue was our version of Outlook, and had our firm purchase new licenses for all our uses. Unfortunately, this was a pricey "solution" that did not fix the problem. What is very annoying is that Needles keeps billing us quarterly for "technical support" that is part of our agreement, but fails to fix our technical issues. Also, Needles technicians are all east-coast based. As we're in Arizona, this also presents a problem in availability of their support.


Jeffrey P.

Best Law Firm Case Management Software Out There

Cuts work load in 1/2--what used to take an hour, now takes 30 minutes. Document production is an ease


Kevin H.

I've administrated Needles for 10 years now


Verified Reviewer
Industry: Law Practice
Company size: 51-200 Employees

Easy to use and a great way to store information

Used Daily for 2+ years
Reviewed on 2019/02/12
Review Source: Capterra

Pros

Easy to use with different tabs devoted to different aspects of each case. Great organization of documents and information.

Cons

No real drawbacks to this software. It's functional and dependable.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Amanda S.
Industry: Law Practice
Company size: 2-10 Employees

Great Reporting, Case Management but tricky forms customization

Used Daily for 2+ years
Reviewed on 2019/04/05
Review Source: Capterra

I like being a user of Needles and managing my cases with it. But, as we add practice areas and need customized forms and functions, it does require additional support.

Pros

I like that Needles gives you a lot of reporting capabilities, categories, and checklists to be able to manage cases better. It is robust in its customization options and is fairly user friendly on the front end.

Cons

The difficulties are in setting up custom documents. The way the templates are made is cumbersome. And the checklists are tricky to set up on the back end so that they give you enough information to be useful, without being overwhelming.

Response from Needles Case Management

Amanda, we appreciate your feedback regarding the complexity of template generation and have improved this feature in Needles 5.0. These type of suggestions have enabled our development team to improve our product and will continue to be included in future releases. The Checklist is also one of the most valuable and important features of Needles. In cases where your needs are more complex, it is often best to work with one of our Needles Trainers to help you optimize this powerful tool. Please visit our website for our most recent Needles news.

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Cathy H.
Industry: Law Practice
Company size: 11-50 Employees

Totally Ignored by Lead Customer Service "Advocate"

Used Daily for 1+ year
Reviewed on 2020/02/12
Review Source: SoftwareAdvice

Further, Needles techs initially thought the issue was our version of Outlook, and had our firm purchase new licenses for all our uses. Unfortunately, this was a pricey "solution" that did not fix the problem. What is very annoying is that Needles keeps billing us quarterly for "technical support" that is part of our agreement, but fails to fix our technical issues. Also, Needles technicians are all east-coast based. As we're in Arizona, this also presents a problem in availability of their support.

Pros

If it worked as promised, it would have been exactly what we wanted in practice management software. It has some great ideas and is supposed to interface with Outlook.

Cons

Our experience has been that the updates are not adequately tested before released to clients, and customer support is not always advised or up-to-date re the various bugs with the updates, and therefore not able to troubleshoot or fix. We have been trying to get Needles to fix the interface with Outlook that resulted from one of there updates, and causes the slowing of email, for nine months now. We have only had this software for a year. As Needles has been unable to properly diagnose and resolve this problem, they are now ignoring us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jeffrey P.
Industry: Legal Services
Company size: 2-10 Employees

Best Law Firm Case Management Software Out There

Used Daily for 2+ years
Reviewed on 2020/09/22
Review Source: Capterra

Cuts work load in 1/2--what used to take an hour, now takes 30 minutes. Document production is an ease

Pros

Streamlines my caseload and makes EVERYTHING easier-cannot live without it. Comes with me on my phone, laptop, tablet....always easily accessible

Cons

The calendar can use some work....it's very good, but not up to par with the other features. They did a recent update, and I am sure more will be coming to make the calendar better than it already is.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kevin H.
Industry: Legal Services
Company size: 51-200 Employees

I've administrated Needles for 10 years now

Used Daily for 2+ years
Reviewed on 2019/04/10
Review Source: Capterra

Pros

I love it's flexibility, and the sheer amount of customization that is available within the program and through external connections via ODBC and now API. Nearly anything will be possible if they follow through on their promises for extensive expansion of their API in version 5.0. I also like that it is a locally installed database, and isn't reliant on the cloud. That opens up lots of options when matching up data to other databases you have in-house. The bang for your buck with Needles is pretty exceptional.

Cons

It's still not as feature rich as some of the newer cloud-based alternatives, and the UI prior to version 5 is extremely dated. If you are considering moving to Needles, though, there is no reason not to go straight to version 5.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,6/10
Based on 32 user ratings
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Needles Pricing

Needles Pricing

Starting from
US$85,00/month
Free Trial
One Time License
Subscription
Value for money

Needles Neos offers a web-based subscription, world-class customer support and frequent product upgrades and enhancements.

Needles Neos offers a web-based subscription, world-class customer support and frequent product upgrades and enhancements.

Value for Money
4,1/5
Based on 32 user ratings
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Needles Features

Needles Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Calendar Management
Case Management
Client Management
Client Portal
Collaboration Tools
Contact Management
Document Management
Document Storage
Expense Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Task Management
Third Party Integration
Workflow Management
Features
3,8/5
Based on 32 user ratings
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Categories

Additional information for Needles

Additional information for Needles

Key features of Needles

  • Accounting Integration
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Case Management
  • Cash Management
  • Client Management
  • Contact Management
  • Contract Management
  • Document Assembly
  • Document Management
  • Email Integration
  • Expense Tracking
  • General Ledger
  • HR Management
  • Lead Management
  • Productivity Reporting
  • Records Management
  • Task Management

Needles FAQs

Needles FAQs

Below are some frequently asked questions for Needles.

Q. What type of pricing plans does Needles offer?

Needles offers the following pricing plans:

Starting from: US$85,00/month

Pricing model: One Time License, Subscription

Free Trial: Not Available

Needles Neos offers a web-based subscription, world-class customer support and frequent product upgrades and enhancements.

Q. What are the main features of Needles?

Needles offers the following features:

  • Accounting Integration
  • Billing & Invoicing
  • CRM Integration
  • Calendar Management
  • Case Management
  • Cash Management
  • Client Management
  • Contact Management
  • Contract Management
  • Document Assembly
  • Document Management
  • Email Integration
  • Expense Tracking
  • General Ledger
  • HR Management
  • Lead Management
  • Productivity Reporting
  • Records Management
  • Task Management

Q. Who are the typical users of Needles?

Needles has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Needles support?

Needles supports the following languages:

English

Q. What type of pricing plans does Needles offer?

Needles has the following pricing plans:

One Time License, Subscription

Q. Does Needles support mobile devices?

We do not have any information about what devices Needles supports

Q. What other apps does Needles integrate with?

Needles integrates with the following applications:

Lead Docket, Microsoft 365, Microsoft OneDrive, QuickBooks Desktop Enterprise

Q. What level of support does Needles offer?

Needles offers the following support options:

Phone Support, Online Support, FAQs, Knowledge Base, Video Tutorials