About Remote Utilities

Remote Utilities is an on-premise remote access management solution, which helps businesses connect with remote devices and access applications to provide training, support services or presentations via local area network (LAN) or virtual private network (VPN). The platform comes with a unified command center, which enables professionals to maintain connectivity, initiate remote sessions, and manage licenses.

Remote Utilities includes automatic status checking functionality, which enables administrators to check the status of connected devices and launch automated or manual ping commands to evaluate host reachability across the network. The solution offers various features such as automatic address book synchronization, saved passwords, desktop shortcuts, network scanning, remote printing, session recording, and more. The system also allows users to view remote screens, control mouse pointers, shut down or reboot devices, and transfer files via secure channels.

Remote Utilities offers a variety of security measures including two-factor authentication (2FA), host identity verification, autonomous mode, permission-based access, and IP filtering to facilitate encrypted connections and ensure security against unauthorized access or data theft. Teams can broadcast information to multiple users and communicate via text, video or audio messages.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Remote Utilities main viewer window
Remote Utilities full control mode
Remote Utilities file transfer
Remote Utilities power control mode
Remote Utilities self-hosted server
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Remote Utilities video
Remote Utilities screenshot: Remote Utilities main viewer window Remote Utilities screenshot: Remote Utilities full control mode Remote Utilities screenshot: Remote Utilities file transfer Remote Utilities screenshot: Remote Utilities power control mode Remote Utilities screenshot: Remote Utilities self-hosted server

Features

Total features of Remote Utilities: 26

  • Access Control
  • Active Directory Integration
  • Activity Dashboard
  • Authentication
  • Chat
  • Customizable Branding
  • Data Verification
  • Drag & Drop Interface
  • File Transfer
  • Instant Messaging
  • Inventory Management
  • Multiple User Accounts
  • Offline Access
  • Permission Management
  • Records Management
  • Remote Access
  • Remote Control
  • Remote File Access
  • Remote Monitoring
  • Remote Update / Installation
  • Role-Based Permissions
  • Secure Data Storage
  • Secure Login
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • User Management

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Reviews

Overall rating

4,7 /5
(11)
Value for Money
4,9/5
Features
4,9/5
Ease of Use
4,6/5
Customer Support
4,3/5

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Showing 5 reviews of 11
Ígor S.
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

One of the best remote support softwares, full of useful add-ons

Reviewed on 2018/07/12

It allowed me to work from home with the small business that I have in my mother's house that is in...

It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session

Pros

We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as:

+ possibility to record in video the entire remote session
+ possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white)
+ different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else)
+ the so required drag and drop function to access the clipboard in a simple and easy way

Cons

to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.

Response from Remote Utilities

Thank you, Igor!

John H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Frankly, it just can't get much better than this!

Reviewed on 2019/04/20

Close to perfect!

Close to perfect!

Pros

Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation...

Cons

The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.

Response from Remote Utilities

Thank you, John! We will do our best to further improve Remote Utilities and add more exciting features.

Sean J.
Overall rating
  • Company size: 11-50 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great value for money remote management software

Reviewed on 2018/06/27

Being able to offer my customers a remote support solution for minimal to no cost as a startup...

Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.

Pros

Free option for startups for supporting up to 5 computers that are stored in the remote client.
This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.

Cons

Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.

Response from Remote Utilities

Thank you for the review! Regarding the instabilities - in version 6.9 we implemented some fixes that should improve connection performance.

Regarding auto-adjusting the quality, this feature is also in development and will be available in the future updates.

Stephanie N.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use

SO EASY!

Reviewed on 2018/05/15

Pros

We have two offices and this program helps us easily remote to each office whether we're closed or during an emergency such a big snow storm

Cons

Requires to have very fast internet connection. One of our offices is in an area where the internet connection is very slow so at times it tends to freeze

Response from Remote Utilities

Thank you for the review, Stephanie! As for the fast connection requirement - in the upcoming version 6.9 we are implementing some measures to significantly improve performance on slow Internet connections, so it should work much better from that version on.

Rod C.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love this program for accessing my work computer from home.

Reviewed on 2017/08/28

Allows me to work from home connecting to office computer.

Allows me to work from home connecting to office computer.

Pros

It's extremely easy to install and configure. The instructions are very easy to understand. I just use basic features so cannot comment on the other areas of the program. I use it almost daily to connect to my work computer at night from home. I first used it a few years ago as an alternative to another VPN system that wasn't working for me. I am using the free version.

Response from Remote Utilities

Thank you, Rod!

Showing 5 reviews of 11 Read all reviews

Remote Utilities FAQs

Below are some frequently asked questions for Remote Utilities.

Remote Utilities offers the following pricing plans:

  • Starting from: US$99,00
  • Pricing model: One Time License, Free
  • Free Trial: Available

Remote Utilities offers a free license key for up to 10 remote PCs. Paid plans with one-time licenses include: Endpoint: $29 per endpoint (minimum purchase 10 endpoints). Starter: $99 per concurrent user. Mini: $249 per concurrent user. Pro: $499 per concurrent user. Site: $12K per organization.

Remote Utilities offers the following features:

  • Customizable Branding

Remote Utilities has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Remote Utilities supports the following languages:

English

Remote Utilities supports the following devices:

Android, iPhone, iPad

We do not have any information about what integrations Remote Utilities has

Remote Utilities offers the following support options:

Phone Support, FAQs, Forum, Knowledge Base, Online Support, Video Tutorials

Related categories

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