About Remote Utilities
Remote Utilities is an on-premise remote access management solution, which helps businesses connect with remote devices and access applications to provide training, support services or presentations via local area network (LAN) or virtual private network (VPN). The platform comes with a unified command center, which enables professionals to maintain connectivity, initiate remote sessions, and manage licenses.
Remote Utilities includes automatic status checking functionality, which enables administrators to check the status of connected devices and launch automated or manual ping commands to evaluate host reachability across the network. The solution offers various features such as automatic address book synchronization, saved passwords, desktop shortcuts, network scanning, remote printing, session recording, and more. The system also allows users to view remote screens, control mouse pointers, shut down or reboot devices, and transfer files via secure channels.
Remote Utilities offers a variety of security measures including two-factor authentication (2FA), host identity verification, autonomous mode, permission-based access, and IP filtering to facilitate encrypted connections and ensure security against unauthorized access or data theft. Teams can broadcast information to multiple users and communicate via text, video or audio messages.
Pricing starting from:
US$99,00
- Free Trial
- One Time License
- Free
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$99,00
- Free Trial
- One Time License
- Free
Images
Features
Total features of Remote Utilities: 26
- Access Control
- Active Directory Integration
- Activity Dashboard
- Authentication
- Chat
- Customizable Branding
- Data Verification
- Drag & Drop Interface
- File Transfer
- Instant Messaging
- Inventory Management
- Multiple User Accounts
- Offline Access
- Permission Management
- Records Management
- Remote Access
- Remote Control
- Remote File Access
- Remote Monitoring
- Remote Update / Installation
- Role-Based Permissions
- Secure Data Storage
- Secure Login
- Two-Factor Authentication
- Two-Way Audio & Video
- User Management
Alternatives
ISL Light Remote Desktop
Zoho Assist
dualmon Remote Access
Iperius Remote
Reviews
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- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best remote support softwares, full of useful add-ons
Reviewed on 2018/07/12
It allowed me to work from home with the small business that I have in my mother's house that is in...
It allowed me to work from home with the small business that I have in my mother's house that is in another city, because by this means we can work together on the same PC and see together our administration and HR software, live chat and even record the work session
Pros
We know what we are looking for in remote support software but "Remote Utilities" offers a wide range of options that highlight it over others, such as:
+ possibility to record in video the entire remote session
+ possibility to manage which type of session to use according to the quality or speed of the internet connection (even lower the video quality to 2bits or in black and white)
+ different modes of connection, from total control, only see, control of the windows registry, tasks and services, inventory manager (see features of the pc only, that is, the session will only bring this information and nothing else)
+ the so required drag and drop function to access the clipboard in a simple and easy way
Cons
to be so complete I only saw a fault and that is that the installer comes separately, one for who will make the connection and another for who will receive it, although this allows to maintain a scheme of "support-end user" can become cumbersome to install and configure for an inexperienced end user.
Response from Remote Utilities
Thank you, Igor!
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Frankly, it just can't get much better than this!
Reviewed on 2019/04/20
Close to perfect!
Close to perfect!
Pros
Remote Utilities does it all! With playing around with many remote access maintenance apps for years I finally found the perfect solution to my support needs. My last solution was VNC but looking at the logs I realized that VNC was under constant hacking attempts. Remote Utilities is very secure and full-featured and flawless in its operation...
Cons
The only down side I have seen is when a customer who is a complete computer novice tries to install the software. The ID# is sometimes hard for them to find.
Response from Remote Utilities
Thank you, John! We will do our best to further improve Remote Utilities and add more exciting features.
- Company size: 11-50 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Great value for money remote management software
Reviewed on 2018/06/27
Being able to offer my customers a remote support solution for minimal to no cost as a startup...
Being able to offer my customers a remote support solution for minimal to no cost as a startup business, until I can afford a more expensive solution with better feature sets. I can still offer the features of the big guys for little to no additional cost to my business.
Pros
Free option for startups for supporting up to 5 computers that are stored in the remote client.
This is a great product for startup computer repair companies or used on a small business network. Has a great feature set, and love being able to package up the remote endpoint with my own white labelling.
Cons
Some instabilities, and dropouts. often find it re-connecting. A scale feature to match the connection speed would be handy that changes the quality of the view based on connection speed.
Response from Remote Utilities
Thank you for the review! Regarding the instabilities - in version 6.9 we implemented some fixes that should improve connection performance.
Regarding auto-adjusting the quality, this feature is also in development and will be available in the future updates.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
SO EASY!
Reviewed on 2018/05/15
Pros
We have two offices and this program helps us easily remote to each office whether we're closed or during an emergency such a big snow storm
Cons
Requires to have very fast internet connection. One of our offices is in an area where the internet connection is very slow so at times it tends to freeze
Response from Remote Utilities
Thank you for the review, Stephanie! As for the fast connection requirement - in the upcoming version 6.9 we are implementing some measures to significantly improve performance on slow Internet connections, so it should work much better from that version on.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
I love this program for accessing my work computer from home.
Reviewed on 2017/08/28
Allows me to work from home connecting to office computer.
Allows me to work from home connecting to office computer.
Pros
It's extremely easy to install and configure. The instructions are very easy to understand. I just use basic features so cannot comment on the other areas of the program. I use it almost daily to connect to my work computer at night from home. I first used it a few years ago as an alternative to another VPN system that wasn't working for me. I am using the free version.
Response from Remote Utilities
Thank you, Rod!
Remote Utilities FAQs
Below are some frequently asked questions for Remote Utilities.Q. What type of pricing plans does Remote Utilities offer?
Remote Utilities offers the following pricing plans:
- Starting from: US$99,00
- Pricing model: One Time License, Free
- Free Trial: Available
Remote Utilities offers a free license key for up to 10 remote PCs. Paid plans with one-time licenses include: Endpoint: $29 per endpoint (minimum purchase 10 endpoints). Starter: $99 per concurrent user. Mini: $249 per concurrent user. Pro: $499 per concurrent user. Site: $12K per organization.
Q. What are the main features of Remote Utilities?
Remote Utilities offers the following features:
- Customizable Branding
Q. Who are the typical users of Remote Utilities?
Remote Utilities has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Remote Utilities support?
Remote Utilities supports the following languages:
English
Q. Does Remote Utilities support mobile devices?
Remote Utilities supports the following devices:
Android, iPhone, iPad
Q. What other apps does Remote Utilities integrate with?
We do not have any information about what integrations Remote Utilities has
Q. What level of support does Remote Utilities offer?
Remote Utilities offers the following support options:
Phone Support, FAQs, Forum, Knowledge Base, Online Support, Video Tutorials
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