About NetSupport Manager

NetSupport Manager is a remote access management solution designed to help businesses manage devices remotely across multiple platforms such as Windows, Linux, Chrome, macOS, iOS, and Android. Key features include two-way communication, remote control, real-time monitoring, systems management, and multi-platform support.

With NetSupport Manager, users can view multiple real-time thumbnail displays of connected devices with client icons containing information such as OS type, device name, active users, network address, and WiFi signal strength. The two-way communication tools allow hosts to engage with multiple clients via text or audio chat sessions, send notifications to inactive users, broadcast information to groups, and store chat transcripts for future reference. Users can also record session activities in a video file and utilize it for training or security purposes.

NetSupport Manager includes remote drawing tools, which allow participants to annotate, comment, or highlight information during presentations or meetings, facilitating collaboration among team members. The gateway module enables professionals to establish encrypted connections via secured key access, user authentication, and transaction logging. Additional features include tree view, geolocation tracking, automated system grouping, keyboard and mouse control, software inventory management, data synchronization, and more.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NetSupport Manager

Key benefits of NetSupport Manager

Flexibility:
With its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop.

Efficiency:
Its unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed.

Security:
As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its PIN connect feature and four levels of encryption, it’s the choice of military and financial institutions across the globe.

Devices

Business size

S M L

Markets

United Kingdom

Supported Languages

Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to NetSupport Manager

Images

NetSupport Manager Software - NetSupport Manager Thumbnail View - Monitor multiple devices in a single view.
NetSupport Manager Software - NetSupport Manager Thumbnail View - Mouse over a selected PC to zoom your view.
NetSupport Manager Software - NetSupport Manager PIN Connect - Locate a user anywhere across the enterprise instantly, simply by both parties entering a matching and unique PIN code.
NetSupport Manager Software - NetSupport Manager File Transfer - A user can transfer files between their PC and a user’s workstation using a simple drag and drop interface.
NetSupport Manager Software - NetSupport Manager Chat - Conduct a two-way chat session between your workstation and one or multiple user devices.
View 6 more
NetSupport Manager video
NetSupport Manager Software - NetSupport Manager Thumbnail View - Monitor multiple devices in a single view.
NetSupport Manager Software - NetSupport Manager Thumbnail View - Mouse over a selected PC to zoom your view.
NetSupport Manager Software - NetSupport Manager PIN Connect - Locate a user anywhere across the enterprise instantly, simply by both parties entering a matching and unique PIN code.
NetSupport Manager Software - NetSupport Manager File Transfer - A user can transfer files between their PC and a user’s workstation using a simple drag and drop interface.
NetSupport Manager Software - NetSupport Manager Chat - Conduct a two-way chat session between your workstation and one or multiple user devices.

Features

Total features of NetSupport Manager: 53

  • Access Controls/Permissions
  • Activity Tracking
  • Annotations
  • Call Recording
  • Chat/Messaging
  • Collaboration Tools
  • Communication Management
  • Desktop / Browser Sharing
  • Diagnostic Tools
  • Drag & Drop
  • File Management
  • File Sharing
  • File Transfer
  • IT Asset Tracking
  • Inventory Management
  • Issue Auditing
  • License Management
  • Live Chat
  • Mobile Access
  • Mobile Screen Sharing
  • Monitoring
  • Multi-Channel Communication
  • Multi-Participant Screen Sharing
  • Multiple User Accounts
  • Presentation Streaming
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Screen Sharing
  • Real-Time Chat
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Support Software
  • Remote Update / Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Screen Capture
  • Screen Mirroring
  • Screen Recording Software
  • Screen Sharing
  • Secure Login
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Uptime Reporting
  • User Management
  • Video Chat
  • Video Support
  • Whiteboard

Alternatives

TeamViewer

4,6
#1 Alternative to NetSupport Manager
TeamViewer is a remote support, remote access & online meetings management software which supports remote computer...

Remote Desktop Manager

4,5
#2 Alternative to NetSupport Manager
Remote Desktop Manager is an IT management software that helps businesses launch, run, and manage remote connections to...

Webex

4,4
#3 Alternative to NetSupport Manager
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and...

Samba Live

4,6
#4 Alternative to NetSupport Manager
Samba Live helps businesses schedule, launch and manage webinars/video conferences to streamline meetings, eLearning...

Reviews

Overall rating

4,8 /5
(22)
Value for Money
4,8/5
Features
4,8/5
Ease of Use
4,8/5
Customer Support
4,9/5

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Showing 5 reviews of 22
Verified Reviewer
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Amazing and feature rich.

Reviewed on 2017/12/19

Pros

The amount of features available is amazing. Made remote support a breeze for our environment. Easily the best.

Cons

Deploying takes a bit to figure out. Support is very helpful but would love to see an easier way for the silent deploy.

Joel J.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NetSupport RULES!

Reviewed on 2019/04/12

I was introduced to NetSupport more than 15 years ago by a vendor we engaged to provide a new...

I was introduced to NetSupport more than 15 years ago by a vendor we engaged to provide a new common-use platform for an airport ServiceTec was providing managed IT services for. I was immediately struck with the ease and amount of control NetSupport provided for the installation of the new platform. As we continued to add devices and eventually other mission-critical systems to our network, NetSupport proved its scale-ability again and again. When we had questions, their tech support was right there to give us answers. NetSupport cares about you as a partner. I've always been impressed that I do business with an individual as well as a valued partner. NetSupport makes my job easier to do!

Pros

NetSupport is a complete suite of management tools for your network. NetSupport installs easily on individual clients giving you control and access from anywhere in the world. NetSupport will enable you to monitor and/or control individual devices or groups of devices depending on your setup. Technical support is world class, you really ARE important to them. As a client, you're not just a name, you're a partner.

Cons

Honestly, this is a hard one for me, over the past 15 years I've used NetSupport, I've never had an occasion to be dissatisfied.

Wayne D.
Overall rating
  • Industry: Plastics
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

NetSupport Manager 12.7

Reviewed on 2021/04/01

The ability to manage our entire UK SCADA system from the comfort of my office without the need to...

The ability to manage our entire UK SCADA system from the comfort of my office without the need to travel

Pros

Being able to visualise the computers in real time

Cons

Deployment of the software can be difficult to install if computers are located in a remote location.

Alternatives Considered

TeamViewer

Reasons for Switching to NetSupport Manager

Because the pricing and licencing system of Team viewer was expensive and not practicable compared to NetSupport and also lacks options available in NetSupport which I preferred
Paul B.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Still one of the best

Reviewed on 2017/12/07

It is in invaluable tool for me to remote into servers and desktops for IT management.

It is in invaluable tool for me to remote into servers and desktops for IT management.

Pros

I have used NSM for 10+ years, and school for several. I also use other remotes. Net Support consistently comes out as one of the best (if not THE best). It's ease of use is unparalleled. Reliability is very high; features like inventory and file transfer are easy and fast. Times when I have needed support, they have always been able to fix the issue. I plan to continue using it.

Cons

Once in a blue moon, the manager will not connect to a client; it's not often, but enough that I remember it (to be fair, all others that I have used do the same thing). Again, once in a blue moon it randomly disconnects (and again, all the others that I have tested do the same thing). However, even with these issues, it seems to have as few or less bugs than it's competitors.

Alex F.
Overall rating
  • Industry: Construction
  • Company size: 51-200 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

NetSupport: The Corporate Genius

Reviewed on 2021/04/22

Amazing corporate experience, a simple but robust solution for a big or small company. Its updates...

Amazing corporate experience, a simple but robust solution for a big or small company. Its updates were amazing, improving and improving and the tutorials to install a hidden client inside the PC of people who have "issues" with IT Team.

Pros

NetSupport is a robust corporate Remote support tool, it's amazing how you can deploy an install in the background without the person knowing they're getting an update to their company software, or in case you have a user that constantly forgets their password or are not tech-friendly you can access in a glimpse and take total control.

Cons

The only con is that it's difficult to access other networks besides the internal one of the company. For Ex. how Teamviewer/Anydesk or other software work.

Alternatives Considered

Remote Desktop Manager and TeamViewer
Showing 5 reviews of 22 Read all reviews

NetSupport Manager FAQs

Below are some frequently asked questions for NetSupport Manager.

NetSupport Manager offers the following pricing plans:

  • Free Trial: Available

Contact NetSupport for pricing details.

NetSupport Manager has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

NetSupport Manager supports the following languages:

Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish

NetSupport Manager supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations NetSupport Manager has

NetSupport Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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