About NetSupport Manager
NetSupport Manager is a remote access management solution designed to help businesses manage devices remotely across multiple platforms such as Windows, Linux, Chrome, macOS, iOS, and Android. Key features include two-way communication, remote control, real-time monitoring, systems management, and multi-platform support.
With NetSupport Manager, users can view multiple real-time thumbnail displays of connected devices with client icons containing information such as OS type, device name, active users, network address, and WiFi signal strength. The two-way communication tools allow hosts to engage with multiple clients via text or audio chat sessions, send notifications to inactive users, broadcast information to groups, and store chat transcripts for future reference. Users can also record session activities in a video file and utilize it for training or security purposes.
NetSupport Manager includes remote drawing tools, which allow participants to annotate, comment, or highlight information during presentations or meetings, facilitating collaboration among team members. The gateway module enables professionals to establish encrypted connections via secured key access, user authentication, and transaction logging. Additional features include tree view, geolocation tracking, automated system grouping, keyboard and mouse control, software inventory management, data synchronization, and more.
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to NetSupport Manager
Key benefits of NetSupport Manager
Flexibility:
With its multi-platform support and flexible network options, IT teams have immediate access to their organisation’s critical systems, servers and IT users, helping them to quickly respond to IT issues across multiple sites in any geographical location. It also provides remote workers with safe and easy access to their work desktop.
Efficiency:
Its unique range of supporting tools ensures maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are being addressed.
Security:
As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its PIN connect feature and four levels of encryption, it’s the choice of military and financial institutions across the globe.
Devices
Business size
Markets
United Kingdom
Supported Languages
Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish and 5 others
Pricing starting from:
N/A
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to NetSupport Manager
Images
Features
Total features of NetSupport Manager: 53
Alternatives
TeamViewer
Remote Desktop Manager
Webex
Samba Live
Reviews
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Write a Review!- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
Amazing and feature rich.
Reviewed on 2017/12/19
Pros
The amount of features available is amazing. Made remote support a breeze for our environment. Easily the best.
Cons
Deploying takes a bit to figure out. Support is very helpful but would love to see an easier way for the silent deploy.
- Industry: Information Technology & Services
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NetSupport RULES!
Reviewed on 2019/04/12
I was introduced to NetSupport more than 15 years ago by a vendor we engaged to provide a new...
I was introduced to NetSupport more than 15 years ago by a vendor we engaged to provide a new common-use platform for an airport ServiceTec was providing managed IT services for. I was immediately struck with the ease and amount of control NetSupport provided for the installation of the new platform. As we continued to add devices and eventually other mission-critical systems to our network, NetSupport proved its scale-ability again and again. When we had questions, their tech support was right there to give us answers. NetSupport cares about you as a partner. I've always been impressed that I do business with an individual as well as a valued partner. NetSupport makes my job easier to do!
Pros
NetSupport is a complete suite of management tools for your network. NetSupport installs easily on individual clients giving you control and access from anywhere in the world. NetSupport will enable you to monitor and/or control individual devices or groups of devices depending on your setup. Technical support is world class, you really ARE important to them. As a client, you're not just a name, you're a partner.
Cons
Honestly, this is a hard one for me, over the past 15 years I've used NetSupport, I've never had an occasion to be dissatisfied.
- Industry: Plastics
- Company size: 201-500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
NetSupport Manager 12.7
Reviewed on 2021/04/01
The ability to manage our entire UK SCADA system from the comfort of my office without the need to...
The ability to manage our entire UK SCADA system from the comfort of my office without the need to travel
Pros
Being able to visualise the computers in real time
Cons
Deployment of the software can be difficult to install if computers are located in a remote location.
Alternatives Considered
TeamViewerReasons for Switching to NetSupport Manager
Because the pricing and licencing system of Team viewer was expensive and not practicable compared to NetSupport and also lacks options available in NetSupport which I preferred- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Still one of the best
Reviewed on 2017/12/07
It is in invaluable tool for me to remote into servers and desktops for IT management.
It is in invaluable tool for me to remote into servers and desktops for IT management.
Pros
I have used NSM for 10+ years, and school for several. I also use other remotes. Net Support consistently comes out as one of the best (if not THE best). It's ease of use is unparalleled. Reliability is very high; features like inventory and file transfer are easy and fast. Times when I have needed support, they have always been able to fix the issue. I plan to continue using it.
Cons
Once in a blue moon, the manager will not connect to a client; it's not often, but enough that I remember it (to be fair, all others that I have used do the same thing). Again, once in a blue moon it randomly disconnects (and again, all the others that I have tested do the same thing). However, even with these issues, it seems to have as few or less bugs than it's competitors.
- Industry: Construction
- Company size: 51-200 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
NetSupport: The Corporate Genius
Reviewed on 2021/04/22
Amazing corporate experience, a simple but robust solution for a big or small company. Its updates...
Amazing corporate experience, a simple but robust solution for a big or small company. Its updates were amazing, improving and improving and the tutorials to install a hidden client inside the PC of people who have "issues" with IT Team.
Pros
NetSupport is a robust corporate Remote support tool, it's amazing how you can deploy an install in the background without the person knowing they're getting an update to their company software, or in case you have a user that constantly forgets their password or are not tech-friendly you can access in a glimpse and take total control.
Cons
The only con is that it's difficult to access other networks besides the internal one of the company. For Ex. how Teamviewer/Anydesk or other software work.
NetSupport Manager FAQs
Below are some frequently asked questions for NetSupport Manager.Q. What type of pricing plans does NetSupport Manager offer?
NetSupport Manager offers the following pricing plans:
- Free Trial: Available
Contact NetSupport for pricing details.
Q. Who are the typical users of NetSupport Manager?
NetSupport Manager has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000
Q. What languages does NetSupport Manager support?
NetSupport Manager supports the following languages:
Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Spanish
Q. Does NetSupport Manager support mobile devices?
NetSupport Manager supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does NetSupport Manager integrate with?
We do not have any information about what integrations NetSupport Manager has
Q. What level of support does NetSupport Manager offer?
NetSupport Manager offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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