Aderant
Cloud-based and on-premise legal case management solution
3,4 /5 (15 reviews) Write a Review!Aderant Overview
What is Aderant?
Aderant is a cloud-based and on-premise legal case management solution that enables law firms and professional services organizations to streamline processes related to billing, accounting, calendar scheduling, docketing, and more. Professionals can utilize the platform to manage general ledgers, access transaction details, and generate custom reports.
Key features of Aderant include budgeting, forecasting, knowledge management, risk mitigation, and trigger alerts. It allows law firms to manage cash, checks, and bank account balances, monitor the entire time entry lifecycle, create expense claims, and calculate billable hours by tracking interactions via email. It lets users store information related to billing, contacts, and more in a centralized repository, and import or export data across third-party systems via integration. Professionals can gain visibility into profitability metrics, past performances, and other important metrics.
Aderant helps law firms retrieve client information, analyze search trends via reports, manage legal calendars, and calculate the due dates of cases using rule-based configurations. It lets users track payment and invoice statuses on a dashboard, maintain compliance with client billing guidelines and automatically send electronic bills to third-party spend management systems.
Aderant Overview
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Contact Aderant directly for pricing details.
Aderant Features
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Aderant Reviews
Aderant Reviews
Solid in the legal vertical
Overall positive. The core app is solid and works well. The newer Services Framework apps are now maturing to be good. The overall direction of travel with the product is encouraging.
Limited Customization is the Biggest Problem
We have used the software since 2010 and it was Client Profiles. When Aderant took over the company there have been some upgrades but not many. Some needed features were taken away and others that are not very useful were added. Our biggest issue is that there is little to no customization on the screens you need to customize and the things that need fixed take forever to get done in a patch which is unacceptable for clients to have to "live" with problems for months to a year. Another issue is that they provide you with a reporting system but when you need help with it, they charge you an expensive fee per hour to talk to you. You cannot provide a software for someone to use and just turn them loose with no training on it at all. They are currently revamping the software to a web-based version with many more customizations. We will see where this goes. I am optimistic
Don't walk - run away from anyone selling Aderant.
Customer service is non-existent. Training was useless, as something didn't work is just about every training session. Everything is always the users fault, and eventually they just stop responding to IT staff.
Aderant for you!
When receiving a call from a client , I was able to address contract issues, billing, retainers, coding and an aging. That is timely therefore priceless.
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Simple time entry
Pros
I enjoy how I am able to keep track of time and managing the billing system with ease.
Cons
Dont like that we must shut down the system in its entirety to run the bills but, only done for a small amount of time.
Solid in the legal vertical
Overall positive. The core app is solid and works well. The newer Services Framework apps are now maturing to be good. The overall direction of travel with the product is encouraging.
Pros
It covers all aspects of legal practice for firms of a certain size. It is solid as a core for building a legal practice And easily customisable to handle localisation. Allows augmentation using the core data and has a well documented data dictionary which helps with custom reporting and BI.
Cons
Upgrades are challenging and QA needs to improve.
Complexity can be daunting making it harder to fully skill up technical teams.
Limited Customization is the Biggest Problem
We have used the software since 2010 and it was Client Profiles. When Aderant took over the company there have been some upgrades but not many. Some needed features were taken away and others that are not very useful were added. Our biggest issue is that there is little to no customization on the screens you need to customize and the things that need fixed take forever to get done in a patch which is unacceptable for clients to have to "live" with problems for months to a year. Another issue is that they provide you with a reporting system but when you need help with it, they charge you an expensive fee per hour to talk to you. You cannot provide a software for someone to use and just turn them loose with no training on it at all. They are currently revamping the software to a web-based version with many more customizations. We will see where this goes. I am optimistic
Pros
Ease of use, customer service has definitely improved
Cons
Limited on customizations and software is definitely not made for mass tort.
Don't walk - run away from anyone selling Aderant.
Customer service is non-existent. Training was useless, as something didn't work is just about every training session. Everything is always the users fault, and eventually they just stop responding to IT staff.
Pros
It has a good timekeeping feature. That's it. It has a lot of customization that is useless because the basics are awful.
Cons
It is web-based, so everything goes trough a browser, meaning nothing can be printed or emailed without opening or saving a local copy. Interface was clearly designed just to look good on a tablet by people who have no intention of ever using it. Office add-ins have continuous problems, answer is always to just "delete all of your cookies" meaning you lose all website logins every time their software locks-up, which is often.
Aderant for you!
When receiving a call from a client , I was able to address contract issues, billing, retainers, coding and an aging. That is timely therefore priceless.
Pros
The ease of entering billing charges, codes and notes and statements.
Cons
Nothing at all. Customer service sometimes was not as fast as I wanted.
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Aderant Pricing
Aderant Pricing
Contact Aderant directly for pricing details.
Contact Aderant directly for pricing details.
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Aderant Features
Aderant Features
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Categories
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Additional information for Aderant
Additional information for Aderant
Key features of Aderant
- Billing & Invoicing
- Calendar Management
- Case Management
- Client Management
- Document Management
- Status Tracking
- Task Management
Aderant FAQs
Aderant FAQs
Below are some frequently asked questions for Aderant.
Q. What type of pricing plans does Aderant offer?
Aderant offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
Contact Aderant directly for pricing details.
Q. What are the main features of Aderant?
Aderant offers the following features:
- Billing & Invoicing
- Calendar Management
- Case Management
- Client Management
- Document Management
- Status Tracking
- Task Management
Q. Who are the typical users of Aderant?
Aderant has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
Q. What languages does Aderant support?
Aderant supports the following languages:
English
Q. What type of pricing plans does Aderant offer?
Aderant has the following pricing plans:
Subscription
Q. Does Aderant support mobile devices?
Aderant supports the following devices:
Android, iPhone, iPad
Q. What other apps does Aderant integrate with?
We do not have any information about what integrations Aderant has
Q. What level of support does Aderant offer?
Aderant offers the following support options:
Phone Support, Online Support
