About Gainsight PX

Gainsight PX is a cloud-based product experience platform designed to help businesses of all sizes analyze user experience (UX) and develop product adoption strategies for prospective customers. Key features include feedback collection, audience segmentation, user retention metrics, and customizable reporting.

The solution enables marketers to visualize user activity, analyze interactions with the product and categorize customer behavior under attributes. The collected set of behavioral attributes allows sales teams to identify buyer interest areas, enabling them to provide a personalized onboarding experience to new/inactive clients. Gainsight PX helps team members design guidelines and recommendations for visitors active on the website or app and measure the engagement through the number of accounts retained and leads converted.

Gainsight PX offers integration with multiple third-party platforms such as Marketo, Pardot, Salesforce, Microsoft Dynamics, Slack, Segment, CaliberMind, and Dell Boomi, and more, enabling users to collect lead data for planning campaigns. Plus, businesses can prepare surveys using multiple-choice or open-ended questions, collect buyer responses and monitor their product usage experience.

Devices

Business size

S M L

Markets

United States, Canada, Australia, Brazil

Supported Languages

English

Images

Gainsight PX retention dashboard screenshot
Gainsight PX analytics dashboard screenshot
Gainsight PX product feature tree screenshot
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Gainsight PX video
Gainsight PX screenshot: Gainsight PX retention dashboard screenshot Gainsight PX screenshot: Gainsight PX analytics dashboard screenshot Gainsight PX screenshot: Gainsight PX product feature tree screenshot

Features

Total features of Gainsight PX: 36

  • A/B Testing
  • API
  • Access Control
  • Activity Tracking
  • Behavior Tracking
  • Click Tracking
  • Conversion Tracking
  • Customer Accounts
  • Customer Activity Reporting
  • Customer Experience Management
  • Customer Profiling
  • Customer Segmentation
  • Customizable Reporting
  • Customizable Templates
  • Data Extraction
  • Email Marketing Management
  • Email Notifications
  • Email Tracking
  • Engagement Analytics
  • FISMA Compliance
  • Feedback Collection
  • Multi-Channel Distribution
  • PCI DSS Compliance
  • Performance Management
  • Prioritizing
  • Real Time Analytics
  • Retention Management
  • Survey Management
  • Surveys & Feedback
  • Task Management
  • Task Tracking
  • Usage Tracking
  • User Defined Attributes
  • User Management
  • Visitor Management
  • Visitor Tracking

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Reviews

Overall rating

4 /5
(1)
Value for Money
4/5
Features
4/5
Ease of Use
5/5
Customer Support
0/5

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Overall rating
  • Industry: Security & Investigations
  • Company size: 11-50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Easy product feedback from customers

Reviewed on 2020/07/04

A great tool to extract info from customers that will lead to data driven decisions

A great tool to extract info from customers that will lead to data driven decisions

Pros

Great tool to gather customer feedback for product development, easy to use and great value for product development

Cons

It does have some limitations when it comes to implementation and compatibility

Gainsight PX FAQs

Below are some frequently asked questions for Gainsight PX.

Gainsight PX offers the following pricing plans:

  • Starting from: US$500,00
  • Pricing model: Free, Subscription
  • Free Trial: Available

$500/month for 500 users $1000/month for 1000 users $1500/month for 1500 users $2000/month for 2000+ users Foe more details, contact Gainsight

Gainsight PX offers the following features:

  • A/B Testing
  • Custom Survey URLs
  • Customizable Templates
  • Email Marketing
  • Feedback Collection
  • Multi-Channel Distribution
  • Surveys & Feedback
  • Task Management

Gainsight PX has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Gainsight PX supports the following languages:

English

Gainsight PX supports the following devices:

iPhone

Gainsight PX integrates with the following applications:

Clarizen, Marketo Engage, NetSuite, Oracle CRM On Demand, Pardot, Productboard, SugarCRM, SurveyMonkey, Zendesk, Zoho CRM

Gainsight PX offers the following support options:

Phone Support, Online Support, Knowledge Base

Related categories

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