About Adversus

Adversus is a cloud-based dialer and customer relationship management (CRM) solution designed to help small to midsize businesses manage operations related to client communications, telemarketing, lead management, and more. The platform enables users to automate call workflows using automated answering, custom call attempts, and lead prioritization measures.

Adversus comes with one-click registration functionality which allows managers to capture, as well as validate, information related to customers, sales and appointments. Features include customizable customer cards, conversation recording, privacy data cleanup, client segmentation, real-time campaigns tracking, and more. The solution allows users to export data into various formats including XLS, CSV and XLSX.

Adversus comes with filtering and branching functionality, enabling enterprises to define custom search rules and create multiple divisions to support different events or contact scenarios. Users can send emails or text messages to customers based on behaviors, segments or requirements.

Adversus lets managers create user groups for agents, as well as customers, and provides role-based permissions. A centralized dashboard helps managers track KPIs across departments and projects. Adversus integrates with various third-party applications such as Zapier, Plecto, Office 365, Slack, Intra Manager and Podio.

Key benefits of Adversus

Choose between manual, predictive and progressive dialing
Receive calls automatically with no wait time in between
Set up rules for max call attempts, expiration, and more
Automatically prioritize leads on your own terms
One click appointment and product sales registrations
Record conversations with multiple compliance options and listen to your agents calls
Validation and smart rules secure high-quality data input
See full track record on your current lead including recordings
Insert iframes in combination with custom merge tags
Follow all campaign activities in real-time
Select your most important KPIs in any time frame
Group your data by teams, users, campaigns or projects
Send automatic emails to stakeholders at your own pace
Share performance data with your stakeholders

Devices

Business size

S M L

Markets

Australia, Canada, Germany, Mexico, United States

Supported Languages

English

Images

Adversus lead data screenshot
Adversus campaign calendar screenshot
Adversus leads upload screenshot
Adversus sales reports screenshot
Adversus reports templates screenshot
View 6 more
Adversus screenshot: Adversus lead data screenshot Adversus screenshot: Adversus campaign calendar screenshot Adversus screenshot: Adversus leads upload screenshot Adversus screenshot: Adversus sales reports screenshot Adversus screenshot: Adversus reports templates screenshot

Features

Total features of Adversus: 76

  • API
  • Access Controls/Permissions
  • Appointment Management
  • Auto-Dialer
  • Auto-Responders
  • Blended Call Center
  • CRM
  • Call Center Management
  • Call Disposition
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Campaign Management
  • Campaign Segmentation
  • Campaign Specific Caller ID
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Accounts
  • Customer Database
  • Customer Segmentation
  • Customizable Caller ID
  • Customizable Categories
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Email Marketing
  • Event Scheduling
  • FCC Compliance
  • FTC Compliance
  • Full Text Search
  • Inbound Call Center
  • Integrations Management
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • List Management
  • Local Caller ID
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multiple Format Support
  • Multiple User Accounts
  • Outbound Call Center
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Prioritization
  • Process/Workflow Automation
  • Progressive Dialer
  • Projections
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Tagging
  • User Management
  • Video Conferencing
  • Workflow Management

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Five9

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Zendesk

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Reviews

Overall rating

4,8 /5
(18)
Value for Money
4,9/5
Features
4,8/5
Ease of Use
4,8/5
Customer Support
4,9/5

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Showing 5 reviews of 18
Andrea M.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

My experience with Adversus

Reviewed on 2020/03/24

Thanks to Adversus I can use mobile phone numbers for outbound call, that's something I couldn't do...

Thanks to Adversus I can use mobile phone numbers for outbound call, that's something I couldn't do with my old phone provider software. I don't need a CRM anymore, as Adversus is both a CRM and phone call provider. They solved me many problems and I've also saved money.

Pros

Adversus does exactly what me and my team were searching for since long time. I like the fact it's both a CRM and a phone system provider, I don't need to use many tools and integrate them all together anymore. The software is well done, it works perfectly and if there is any issue the customer support can really solve the problem.

Cons

I didn't find any problem with Adversus till now. I suggested to add some extra features that can improve it and the [SENSITIVE CONTENT HIDDEN] told me they are on the pipeline.

George H.
Overall rating
  • Industry: Outsourcing/Offshoring
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The right tool for my business..

Reviewed on 2020/03/25

We have used Adversus for 2 years now and one thing says it all:

At least 50% of the time...

We have used Adversus for 2 years now and one thing says it all:

At least 50% of the time management spent on administrative things, are now done automatically by Adversus, without the mistake rate of a human being.

Very valuable piece of software I would recommend for everyone dealing with outbound or inbound sales

Pros

Warehouse:
- Innovative system to manage your lead-flow in a very user friendly way
- .Your own system to organize different databases of leads
Rapports and statistics:
- We have access to a variety of different rapport and statistic tools in Adversus.
- Easy setup of dashboards making your rapports look more interesting.
- important Kpi's integrated live for both agents and managers to follow.
- Live feature: perfect for training and optimizing time management on your team. This is my personal favorite since it offers valuable insights in what the agents spend their time on and how we can optimize
Appointment-setting:
- The salesman can integrate his calendar, so we don't need access an external calendar to book a meeting. All can be done in the dialer window.
- Journeys: Intelligently creates a series of actions for your leads with triggers, so you only have to set it up one time and be sure that only the best leads will be reused after a period of time and unqualified leads will end where they belong.

Cons

None. I would say that all of the issues I raised before were resolved and smoothly operating now.

Anders G.
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Focus Telemarketing

Reviewed on 2020/01/17

Our employees have a work tool that they are really happy with and that has increased their...

Our employees have a work tool that they are really happy with and that has increased their efficiency

Pros

The overview of the individual campaigns / customers and the effectiveness of the employees.

Cons

In order to change functionalities, basically in the system it is a bigger process that Adversus has to take care of

Thomas L.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Game-changing dialer software with infinite value

Reviewed on 2019/10/21

The best piece of dialer software i've ever tried, I don't believe there is such a product on the...

The best piece of dialer software i've ever tried, I don't believe there is such a product on the market as good as this one, it's a must try!

Pros

I've been a user of this software since its beginning back in 2016, and i've been working with telemarketing/sales over the past 10 years, and it's my belief that Adversus changed the game from the start.

1. Intuitive design - The user experience is amazing - As a phoner, lets be honest, your job is hard to convince other people to buy your product, and you get a lot of negative people on the phone. Therefore the system must be as fluent and intuitive as possible, in order to ease some of the pain. I'm actually happy in Adversus, great visuals, no bugs, just well thought design for the user.

2. Company with individuals that want to make a difference, they invest in their product to make it even better instead of just using their software as a cash-cow.

3. The best up-time i've tried, actually haven't been down a single time since I opened an account.

4. Its a system with a lot of possiblities, you can integrate third party systems troughout their API, in order to take your telemarketing to the next level.

5. Lead management, campaign management as a boss, you got everything you need in this piece of software.

6. Monitor everything, even your phone-call live. You have a lot of different KPI's to keep track on as well.

Cons

1. It's a bit expensive for small business owners, but the value for money is high.

2. They do not have a mobile app, but maybe it will come in the future?

Ulla C.
Overall rating
  • Industry: Market Research
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Adversus is my bible

Reviewed on 2020/04/03

I am very satisfied with the system

I am very satisfied with the system

Pros

I could not imagine how customerservice would be without this system. It is easy to use and there are almost no technical problems and no system error. I use Adversus almost everyday, because it is easy and can content all the issues I need.

Cons

Of course there is always space for improvements, but honestly. Right now I cannot find anything bad to say about the solution.

Showing 5 reviews of 18 Read all reviews

Adversus FAQs

Below are some frequently asked questions for Adversus.

Adversus offers the following pricing plans:

  • Starting from: US$100,00/month
  • Pricing model: Subscription
  • Free Trial: Available

$100 per user per month (Monthly billing) $85 per user per month (Annual billing)

We do not have any information about Adversus features

Adversus has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000

Adversus supports the following languages:

English

Adversus supports the following devices:

Adversus integrates with the following applications:

Google Calendar, Microsoft 365, Plecto, Podio, Slack, Zapier

Adversus offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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