About VenueOps

VenueOps is a cloud-based venue management solution which offers convention centres, theatres, music venues, arenas, and other event spaces with tools for managing customers, scheduling events, capturing leads, tracking finances, researching artists, managing operations, and more. The platform combines CRM and sales tools with event planning and entertainment booking in order to provide venues with an all-in-one system for managing their event facilities.

The in-built sales CRM system allows businesses to capture and nurture leads, manage clients within a centralized database, manage sales opportunities, generate proposals, and more. Events can also be scheduled and managed within VenueOps with tools for detailing events and functions and managing services and requirements for each event. The platform facilitates work orders and allows users to place order for required services, food, beverages, and more. Other features of VenueOps include cost estimating, invoice creation, tax management, live event management, activity logging, artist research, and online exhibitor ordering.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

EventOps event activity dashboard
EventOps order management
EventOps function service orders
EventOps accounting reports
EventOps event scheduling
View 6 more
VenueOps video
VenueOps screenshot: EventOps event activity dashboard VenueOps screenshot: EventOps order management VenueOps screenshot: EventOps function service orders VenueOps screenshot: EventOps accounting reports VenueOps screenshot: EventOps event scheduling

Features

Total features of VenueOps: 33

  • Activity Dashboard
  • Activity Tracking
  • Attendance Management
  • CRM Integration
  • Calendar Management
  • Client Management
  • Contact Database
  • Contact Management
  • Contract Drafting
  • Cost Estimating
  • Credit Card Processing
  • Electronic Payments
  • Estimating
  • Event Management
  • Event Scheduling
  • Follow-up Scheduling
  • Invoice Management
  • Lead Capture
  • Lead Management
  • Opportunity Management
  • Performance Reports
  • Prioritizing
  • Proposal Generation
  • Real Time Analytics
  • Real Time Data
  • Revenue Management
  • Sales Reporting
  • Sales Tracking
  • Social Media Integration
  • Task Management
  • Task Scheduling
  • Visual Analytics
  • Visual Discovery

Alternatives

Event Booking Engines

4,7
#1 Alternative to VenueOps
Event Booking Engines is a cloud-based Event Management solution designed to help Venues, Caterers, Restaurants and...

Skedda

4,8
#2 Alternative to VenueOps
Skedda is the world’s leading online booking and scheduling platform. Automate complex and time-consuming booking...

ROLLER Software

4,8
#3 Alternative to VenueOps
All-in-one software for Attractions, Entertainment & Leisure Venues.

Ungerboeck

4,3
#4 Alternative to VenueOps
Ungerboeck is end-to-end Event and Venue Management software solution with CRM, booking, registration, mobile, website,...

Reviews

Overall rating

4,7 /5
(21)
Value for Money
4,3/5
Features
4/5
Ease of Use
4,6/5
Customer Support
4,7/5

Already have VenueOps?

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Write a Review!
Showing 5 reviews of 21
Steph O.
Overall rating
  • Industry: Entertainment
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

A Great Product!

Reviewed on 2019/10/10

We use VenueOps as our booking software and for event detailing. We have had a great experience...

We use VenueOps as our booking software and for event detailing. We have had a great experience with the EventBooking staff, who are all so willing to help when we have questions or concerns. As I mentioned previously, the software is also very user friendly. When we switched over from another software program, we were concerned about learning a new product, but everyone picked up on it almost immediately.

Pros

We love that this software is so user friendly - it makes our daily detailing and tasks an easy process!

Cons

There are some things that we would like the software to be able to do that are not currently possible, but hopefully they're coming in the future.

Response from EventBooking

Hi Steph!

We're so glad to hear that VenueOps has made your daily detailing and tasks an easy process, and that it's so user-friendly for you! That's music to our ears!

We are always striving to make the platform better through automatic updates that happen every few weeks. If you have any suggestions in particular or would like to elaborate on the features you are still waiting on, we'd love to hear from you! We keep everyone in the loop about each update as it rolls out through our monthly emails, which clients are subscribed to automatically. If you're not getting those for whatever reason, we also want to know about that!

Feel free to reach out to us at [email protected] or (+1) 865.966.4900.

Thanks for taking the time to share your thoughts!

Sincerely,
The EventBooking Team

Danielle P.
Overall rating
  • Industry: Performing Arts
  • Company size: 51-200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Venue Ops for PAC use

Reviewed on 2020/05/14

Overall the customer service is great. [SENSITIVE CONTENT HIDDEN] was our lead on implementation...

Overall the customer service is great. [SENSITIVE CONTENT HIDDEN] was our lead on implementation and was amazing to work with. [SENSITIVE CONTENT HIDDEN] was a great at our in person training, and [SENSITIVE CONTENT HIDDEN] has been quick and thorough with creating custom reports and dashboards for us.

I enjoyed that their user conference was small and intimate as well. It was great to connect personally with their team.

Pros

I find Venue Ops extremely user friendly and intuitive. I have experience in a few different booking software and some are not as easy to figure out for the everyday user. I find the booking process and information location flows and makes sense. From and admin standpoint, the back end is also easy to update and setup. The knowledge base is robust and helpful.

Cons

While I understand that free type areas make things more flexible, sometimes they also make things less consistent. Some features feel like they are better suited for Convention Centers than PAC's.

I do appreciate that anything we think there could be improvements on are taken into their database for consideration. Updates seem to happen at a regular pace which is nice.

Response from EventBooking

Hi Danielle!

We so appreciate you taking the time to share your thoughts, and we're so glad to hear that VenueOps is simplifying your work day!

Client feedback is the single best way we know how to improve VenueOps, so we've made an internal note based on the "Cons" you mentioned. If you have any more suggestions or would like to elaborate further about any challenges, we'd love to hear from you!

You can reach us at [email protected] or (+1) 865.966.4900.

Sincerely,

The EventBooking Team

Megan O.
Overall rating
  • Industry: Events Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Not ideal for sales

Reviewed on 2020/04/24

Extremely positive based on customer service and very basic calendar use. I wish there was a more...

Extremely positive based on customer service and very basic calendar use. I wish there was a more intensive up-front training session, instead of piece-meal webinars I have to take over time (many of which I don't think were there when I started). I get the sense that I'm part of a start-up project -- a good one, but growing pains for us as a user.

Pros

It is fairly easy to use, once you get familiar with the basics. It is clean and simple in appearance. It is fine for a venue our size (one arena with a few special event and meeting spaces).

Cons

The sales record aspects (like customer communications) are very weak. There is no database for accounts to track correspondence with prospective, current, or clients. I am forced to use the notes fields, or utilize a separate spreadsheet. Because it is not database driven, it is very impractical because it forces me to create letter templates, that I have to merge with Excel, then upload copies to this system. So for this reason, I end up using the calendar feature of this system only. Also, one of the biggest weaknesses is that there are features I didn't know about, and have learned about in webinars, and have to ask to have them turned on for me, and for each individual user. Because there is no extra fee for these features, I think it would be better just to activate them automatically and provide a link to explain their functionality. I understand it is based on the user. I'm a secondary administrator...perhaps some of this information is given to the main administrator, but does not trickle down to me...and thus we're missing opportunities.

Response from EventBooking

Hi Megan!

Thanks so much for sharing your thoughts about VenueOps! We're glad to hear that you've found it to be an intuitive platform!

Client feedback is the single best way we know how to improve VenueOps, so we've made internal notes based on the "Cons" you mentioned. In fact, our Senior Account Executive will be reaching out to you soon about the challenges you've encountered. We want you to be able to get the most out of VenueOps, and we're sorry to hear that this hasn't been the case recently!

Sincerely,

The EventBooking Team

Kayla K.
Overall rating
  • Industry: Hospitality
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

VenueOps Review

Reviewed on 2020/04/24

This was a big upgrade from EventBooking, which housed very little data on the back-end, and was...

This was a big upgrade from EventBooking, which housed very little data on the back-end, and was not very easy to use.

Pros

The product is certainly user friendly. You can easily use the platform to transition from page to page, move events around with a drop and drag on the calendar, which I like a lot.

Cons

There needs to be a feature in the CRM/Customer section of the software that can link a customer to a sales rep. These feels intrinsically basic, but has not been added despite asking for it for over 2 years.

Response from EventBooking

Hi Kayla,

Thanks so much for sharing your thoughts about VenueOps! We're glad to hear that you've found it to be so user friendly.

Client feedback is the single best way we know how to improve VenueOps, so we've made internal notes based on the "Cons" you mentioned. In fact, our Senior Account Executive will be reaching out to you soon about the challenges you've encountered! We have an account manager feature on accounts, which might be the solution you're looking for. We want you to be able to get the most out of VenueOps, and we're sorry to hear that this hasn't been the case in your experience with the CRM!

Sincerely,

The EventBooking Team

Laura V.
Overall rating
  • Industry: Performing Arts
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

VenueOps is the best!

Reviewed on 2019/10/10

VenueOps has changed the way we communicate in our organization. Everything can be entered in the...

VenueOps has changed the way we communicate in our organization. Everything can be entered in the event so everyone can stay up to date with the details. We rely on it heavily for our calendars too. People no longer have the excuse that they didn't know what was going on with an event.

Pros

This software is extremely easy to use. The implementation was very quick and it was easy to train our staff and get them on board. We use it for everything - scheduling, quotes, invoices, event detailing, event orders and final settlements. I couldn't be happier with our choice.

Cons

I wish that we had the capability to create our own reports instead of asking their team to configure the different things that we need. I would like to customize my reports by selecting different options (room usage, days of week, inventory usage, etc.)

Response from EventBooking

Hi Laura!

We so appreciate you taking the time to share your thoughts, and we're SO glad to hear that you use VenueOps so comprehensively, and couldn't be happier with your choice!

Your feedback is incredibly valuable in guiding the development of VenueOps and our Help Desk, especially in our efforts to make reporting easier! We're currently working towards providing clients with more tutorials and resources about managing reports and the event list views. Report creation will always have a learning curve due to the highly technical nature of it, but our event list views offer an easier way to filter and export data in spreadsheet format, so we are looking at ways to improve this feature and provide more options and flexibility.

Thanks again for your feedback!! As always, we welcome any questions or further suggestions at [email protected] or (+1) 865.966.4900!!

Sincerely,
The EventBooking Team

Showing 5 reviews of 21 Read all reviews

VenueOps FAQs

Below are some frequently asked questions for VenueOps.

VenueOps offers the following pricing plans:

  • Pricing model: Subscription
  • Free Trial: Not Available

Contact EventBooking for pricing information.

We do not have any information about VenueOps features

VenueOps has the following typical customers:

Small Business, Mid Size Business

VenueOps supports the following languages:

English

We do not have any information about what devices VenueOps supports

We do not have any information about what integrations VenueOps has

VenueOps offers the following support options:

Online Support, Phone Support

Related categories

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