Qualifacts Insync

Cloud-based EHR and practice management software.

About Qualifacts Insync

Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions configured specifically to your practice and workflows. EHR, practice management, medical billing, telemedicine, e-prescribing and patient portal for practices of all sizes.

Configurable to your practice’s unique workflows with custom dashboards, forms, templates, and assessments. Features include group therapy, lab integrations, state reporting, analytics, and tailored onsite or virtual implementation and training to enhance patient care, helps practices maintain compliance, and increase revenue and productivity. Cloud-based for access anywhere, at any time, from any computer, laptop or mobile device.

InSync’s platform is flexible across a variety of medical specialties, including mental health, substance abuse, OB/GYN, physical and speech therapy, and primary care practices.

ONC certified. Spend more time with your patients, not your EHR.


Key benefits of Qualifacts Insync

Cloud-based and mobile-friendly for access anytime, from anywhere.

Fully integrated EHR, scheduling, billing, telemedicine, e-prescribing, and patient portal.

User-friendly, easy to navigate design.

Implementation and training customized to your practice.


Images

Qualifacts Insync Software - InSync practice management dashboard
Qualifacts Insync Software - InSync clinical dashboard
Qualifacts Insync Software - InSync real time updates and notifications
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Qualifacts Insync Software - InSync practice management dashboard
Qualifacts Insync Software - InSync clinical dashboard
Qualifacts Insync Software - InSync real time updates and notifications

Not sure about Qualifacts Insync? Compare with a popular alternative

Qualifacts Insync

4,5 (371)
VS.
Highly reviewed

Starting Price

US$94,00
month
US$29,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

163
129

Integrations

1
5

Ease of Use

4,2 (371)
4,4 (2 650)

Value for Money

4,4 (371)
4,3 (2 650)

Customer Service

4,6 (371)
4,4 (2 650)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4,5 /5
(371)
Value for Money
4,4/5
Features
4,4/5
Ease of Use
4,2/5
Customer Support
4,6/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 371
Kimberly
Overall rating
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Impressive System

Reviewed on 2020/03/10

So far, we are only not even a month into the system and have been able to not buy 10 cases of...

So far, we are only not even a month into the system and have been able to not buy 10 cases of paper a week. Yep, were were paper charts, Doctor never did EMR. She loves it. Billing is getting a handle on the mountains of EOB's and the Meaningful Use reporting required by ACO's and Medicare, have eased several persons jobs where they have been able to take a vacation.

Pros

Wow! When a chosen group of 4 personnel decided to switch systems, I was in the forefront of finding exactly the right system for our practice. We had outgrown our old system. I chose 5 companies, InSync was the 4th to be viewed. The sounds coming from the office after viewing the system, told it all. We found OUR system. Since all systems with them are not alike, that made it all that more special. Everything was thought of in designing this program from the colors being all happy and when our logo was already on the system, all I could say was "SOLD". Integration was very good, I had transferred systems 4 times before and I was nervous because this was the largest I every had to oversee. They made it seamless. I was the only one to learn the system, per the owner of the company, so as to not have way too many minds explaining what they all needed. I had a good idea of how this company runs and was to design it accordingly. [SENSITIVE CONTENT HIDDEN], my Implementation and Training Specialist, was unbelieveable. She had so much patience and never minded going over and over things until I understood. When I felt we were ready, we presented it to Doctor. There were tears in her eyes as she was so happy with HER system. Built completely with her in mind and the other 85 other staff members. This systems has and will continue to allow us to take this company to new heights. We added a new office already. Thank you, INSYNC!

Cons

I least like that it is fun. You actually want to keep working, or playing, as we call it. Hard to shut it off. One showing of the system by [SENSITIVE CONTENT HIDDEN] and you are sold. [SENSITIVE CONTENT HIDDEN] will call you just to chat.... All fun people. The in house people were amazing. I just realized, there is no CONS....

wendy
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Integrative Health Consultants

Reviewed on 2021/04/26

I was happy for the most part that we were still able to manage in the middle of a pandemic and...

I was happy for the most part that we were still able to manage in the middle of a pandemic and execute everything as best as we could. That being said, I was very disappointed with the fact that we were not able to have a smooth transition with the medical record data migration. The entire implementation team knew we were coming from "Therapy Notes" product. Yet you had no "work around" for a smoother migration. Once the patient data was moved, it seemed as though we were left to figure out a process. But in all honesty, if I had to build a spreadsheet and download data, and upload file to spreadsheet, why bother? I may as well just upload it directly into the new system myself. To send it to [SENSITIVE CONTENT HIDDEN] at Insync would have basically added to the process.

I find it hard to believe that we are your only clients that have had such an issue. We aren't the only ones that have worked with Therapy notes prior to InSync. So the fact that your team doesn't have additional support or a better way to go about the process other than building a spreadsheet, surprises me.

Although I am considered a super user, I am still not very confident in what I am doing. I am however willing to follow prompts and troubleshoot as necessary.

Pros

I loved that most everything is customizable per the user. Anything that we needed as an organization could also be accommodated or was something we were told we could see in the future.

Cons

From my perspective (not very tech savvy) I was confident I could learn how to use the system pretty easily. However, It's quite a maze trying to learn where to go to get started when you need to configure something diferently. It's like we need to assume what we are supposed to search for in the search bar.

It seems some things save or revert to a default status or populated for me. When we upload documents to the doc manager, the clinician is auto populated from the prior time it was used. It has also done this in other places within the system. It should clear once we save the doc. etc.

Madeline
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Pros and Cons

Reviewed on 2021/11/14

Overall, I would say the experience is net positive. I would note that the eligibility/benefits...

Overall, I would say the experience is net positive. I would note that the eligibility/benefits checks are only accurate about 50% of the time which is a hassle, but I don't know how it compares to other softwares that offer this feature. Partly chose it because we wanted to make a custom history section that could be sent to the patient before the intake and have them fill it out and autopopulate the note in an editable way; this has been effective.

I do think the reviews on Capterra are a little too positive for what the software is actually like. I have to wonder if some are fake but I could be wrong. It's just a little less reliable because it's a smaller company than say OfficeAlly.

In retrospect I would have looked more seriously into Athena. I notice a lot of the bigger psych practices use this. I didn't because I thought they didn't really specialize in psych. But the grass is always greener on the other side so it's hard to say.

It will be really hard for us to ever switch (or expensive) because the license needs to be paid for all up front.

The other really important negative is that deployment is NOT smooth. We were fortunate in that we were chugging along with other software and in no rush to deploy InSync. I worked on setting it up and tested it on just myself/my patients until we were sure that it was all working smoothly, then we added the other providers. This took months. Deploying too early could be disastrous.

Pros

+ Financial reports extensive (I can't emphasize enough how helpful this is)
+ Easy to communicate between clinicians
+ HIPAA Zoom integration
+ Practice Management generally seems to work well/fewer glitches on that side compared to the EMR, just a few flaws like how the balance shows up in the patient portal can be confusing for patients
+ Works well for group practice workflow
+ Has all the necessary add ons in one system (and more!) - this is great!
+ Customer service very responsive about 2/3rds of the time, available by phone and email
+ After the first 6 months or so, almost all the glitches are ironed out
+ It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)
+ PDMP integration is awesome

Cons

- No Google Cal integration (DrChrono offered this)
- Patient Portal can be glitchy
- Deployment does not go smoothly at all
- Appointment reminders are per-text/per-email and thus very expensive compared to other programs
- All the add-ons end up cost a lot per month (claim submission, HIPAA Zoom, etc, even though we own the license we still pay quite a bit per month per provider/higher than what they estimate)
- Would not be financially practical for a psychotherapist account but would need to purchase one if we hired one/there is not a cheaper option for therapists vs. psychiatry
- Overall had to deal with a ton of glitches for the first 6 months or so before the system ironed out
- For transgender clients who use a non-legal name, there is not a good way to use their preferred name as the primary name in the patient portal
- Some aspects of reporting are time consuming (e.g. if you make a specific patient category you need to add each patient individually, can't add based on "all patients in XYZ state or all patients with XYZ insurance")
- No way of verifying identity with the identity question quiz thing/need to have clients upload a photo of their ID which seems low tech in today's day and age
- Generally the interface looks kind of old
- Server is noticeably slower than other websites
- Although the purchasing license up front seems like a good thing, in retrospect I don't think it is because you end up paying a lot per month for all the add-on features

Alternatives Considered

Tebra, DrChrono, athenaOne and EHR 24/7

Reasons for Choosing Qualifacts Insync

We are two individual NPs who formed a group practice with 5 providers and needed a software with more extensive practice management and more features geared toward group practice.

Switched From

Luminello and SimplePractice

Reasons for Switching to Qualifacts Insync

Reviews on Capterra, did a lot of demos
Davey
Overall rating
  • Industry: Mental Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Customizable software for practices that operate differently from the rest!

Reviewed on 2020/05/20

Our overall experience with InSync was great! There were much fewer "disconnects" between what the...

Our overall experience with InSync was great! There were much fewer "disconnects" between what the sales team promised and what was actually delivered than we expected. Their company is highly organized and the process from sales to use was very transparent. In the areas where the software fell short, their team was able to provide a workaround for our practice in the short-term while their development team was notified to make long-term adjustments. The implementation process happened in the midst of the COVID-19 outbreak. Which for us meant moving our on-site implementation to virtual. With that being said, InSync was still able to provide a good implementation for our practice all through Zoom calls - which further speaks to how well trained and adaptable their staff is.

Pros

- EHR module for mental/behavioral health services is very comprehensive and comes with the ability to automatically integrate patient responses on forms and normed tools right into your notes.
- All of the reports are very comprehensive and export to excel with filters already built-in. You can get information as granularly as you need.
- Generally, most aspects of the software are highly customizable.
- Support and Implementation teams are highly accessible and responsive.
- The development team seems to make rapid improvements and feature requests.

Cons

- In addition to behavioral health, our practice also offers Speech, Occupational, and Physical Therapy services. Many of our patients are receiving services from multiple disciplines. Where this software excels on the behavioral health part of the EHR, it falls short for our other services. It does not have built-in templates/graphs for evaluations of the Allied Health disciplines and InSync does not have clinical professionals on their staff that really understand the clinical work-flow for those services which can make setup and implementation a challenge. We've also found that clinical goals can get shared across providers of different disciplines which can cause the note-taking process to be more cumbersome than necessary.
- As this software is customizable you must "purchase" licenses for use. If you are a practice that has a fluctuating number of physicians, the process to get licenses for providers is over-kill.
- With a high-level of customization comes many menus and places where changes can be made or things can be found (or lost). For many people, getting around the software is not as intuitive as others we've seen.

Alternatives Considered

WebPT, Tebra and AdvancedMD EHR

Reasons for Choosing Qualifacts Insync

NueMD was acquired by AdvancedMD and was no longer being supported. While AdvancedMD offered to move us to their software, we found that it was not a good fit for our organization.

Switched From

NueMD

Reasons for Switching to Qualifacts Insync

InSync provided better or similar solutions for our group than all other products for the same or not much more cost. Cheaper software solutions did not provide us with the tools needed for our practice to be successful.
Nick
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

InSync EMR Review

Reviewed on 2019/08/06

Our overall experience with this Insync so far has been really good. We really appreciate the...

Our overall experience with this Insync so far has been really good. We really appreciate the support that has been given to us. I have a few overall concerns though:

-Things felt rushed. I felt like even though we had deadlines, we needed more time with implementation. the rep did not contribute to this. Just in general though, I felt rushed to decide on the contract originally, I felt rushed on picking a "go live date", and I felt rushed getting all the information prepared for the go live date (even when it was looking like we might not make it, the option of pushing it back a little was not on the table).

-The support team does the best the can to help us solve our problems and we love that. There is a language barrier though that makes understanding the material challenging. Including the Insync University tutorial videos.

Pros

The part of Insync that we like so far the most, is the patient portal and how simple the system is for patients to use. We also really like that we do not have to bill secondary claims out on paper by using Insync. This is way more efficient than what we were doing in the past. We also really like the central scheduler. It is way more friendly. The global schedule is simple, sleek, and clear.

Cons

This is a hard question for me to answer at this time because we have only been live for 3 months. So far what we like least is the billing section of the practice management portion. We haven't used the automated claim generator yet, and honestly we are nervous about it just because the migration from the old system to this was so messy that we are afraid if we do not go through everything by hand for a while, we will miss critical details that will effect claims going out "automatically."

Another thing that we really like, but also dislike is how deep this software goes. There is almost too much that can be done in Insync. It is such a big system that we feel that it is going to take us at least a year to really have a good grasp on what Insync is capable of.

Lastly, we really aren't a big fan of the way that the assessment is set up currently. We are moving things around and adjusting to see if we can disable parts we don't use, or add parts that speed up our process, but right now it is no simpler than the last EHR we used.

Showing 5 reviews of 371 Read all reviews

Qualifacts Insync FAQs

Below are some frequently asked questions for Qualifacts Insync.

Qualifacts Insync offers the following pricing plans:

  • Starting from: US$94,00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Contact InSync for pricing information.

Qualifacts Insync has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Qualifacts Insync supports the following languages:

English

Qualifacts Insync supports the following devices:

Qualifacts Insync integrates with the following applications:

Zoom

Qualifacts Insync offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

Related categories

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