--- description: Learn how Qualifacts Insync can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Qualifacts Insync Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Medical Billing Software](/directory/64/medical-billing/software) > [Qualifacts Insync](/software/126507/insync-healthcare) # Qualifacts Insync Canonical: https://www.getapp.za.com/software/126507/insync-healthcare Page: 1 / 17\ Next: [Next page](https://www.getapp.za.com/software/126507/insync-healthcare?page=2) > Improve patient care with Qualifacts InSync's integrated, user-friendly, cloud-based EHR solution tailored to your practice. Includes EHR, practice management, billing, telemedicine, e-prescribing, and patient portal for practices of any size. > > Verdict: Rated **4.5/5** by 392 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Qualifacts Insync Cloud-based and mobile-friendly for access anytime, from anywhere. Fully integrated EHR, scheduling, billing, telemedicine, e-prescribing, and patient portal. User-friendly, easy to navigate design. Implementation and training customized to your practice. Designed to grow with your practice. Add features as your agency's growth requires. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 392 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualifacts - **Location**: Nashville, US - **Founded**: 2000 ## Commercial Context - **Starting Price**: US$75,00 - **Pricing model**: Per User - **Pricing Details**: Contact InSync for pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Admissions Management - Alerts/Notifications - Annotations - Appointment Management - Appointment Scheduling - Assessment Management - Audit Trail - Automated Scheduling - Automatic Transcription - Bed Management - Billing & Invoicing - Booking Management - Calendar Management - Calendar Sync - Cancellation Tracking - Care Plan Management ## Integrations (1 total) - Zoom Workplace ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Medical Billing Software](https://www.getapp.za.com/directory/64/medical-billing/software) ## Related Categories - [Medical Billing Software](https://www.getapp.za.com/directory/64/medical-billing/software) - [Electronic Medical Records Software](https://www.getapp.za.com/directory/56/electronic-medical-records/software) - [Medical Software](https://www.getapp.za.com/directory/67/medical-practice/software) - [Mental Health Software](https://www.getapp.za.com/directory/71/mental-health/software) - [Telemedicine Software](https://www.getapp.za.com/directory/961/telemedicine/software) ## Alternatives 1. [EHRYourWay](https://www.getapp.za.com/software/102909/ehr-your-way) — 4.9/5 (528 reviews) 2. [CounSol.com](https://www.getapp.za.com/software/106667/counsol-com) — 4.7/5 (829 reviews) 3. [TherapyNotes, LLC](https://www.getapp.za.com/software/102863/therapynotes-com) — 4.7/5 (961 reviews) 4. [Valant EHR Suite](https://www.getapp.za.com/software/102851/valant-behavioral-health) — 4.2/5 (336 reviews) 5. [Kipu](https://www.getapp.za.com/software/2050299/kipu) — 4.7/5 (217 reviews) ## Reviews ### "Could be Better, But Better than What We Had" — 4.0/5 > **Maranda** | *15 December 2023* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: -Ease of Use -Everything you could need is in one system -Reports Pull Data with little to no missing data -So many helpful reports -Customizable -Customer Service has Quick Response Time -There are always improvements being made -We are encouraged to provide improvement requests -We are asked to provide feedback on our customer reps -Almost everything in the billing side of the system for the practice > > **Cons**: -The patient scheduler is an "appointment requester" and not a scheduler on the patient side. -The customer reps do not call when we provide them with times we are available. -There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to assist with when the customer reps call us, and not the person having the issue. -The knowledge of the customer reps when we explain how something should work, or how we would like things to work is a 4/10. -Having to purchase Insync, and not have a rent or trial option > > We got into Insync before it was part of the Qualifacts brand, so I can't speak from the start of use till now (It was rather rocky, as systems we had been shown and advised were capable of being used turned out to be unusable or not available). However, since the purchase Qualifacts made, we have been given smoother update notifications, a better way to connect with customer service (we had previously never known where we were with an issue on Insync's side, but now we can track it), and there seem to be more improvements being made now each month. ----- ### "Integrated Care Concepts and Consultation Review" — 5.0/5 > **Michael** | *12 May 2023* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: 1. The customization for our practice needs is/was excellent. 2. The transition from our past EHR system to this was one was almost flawless.3. The support from InSync/Qualifacts employees has been amazing. 4. The workflow for each department is customizable making the system near perfect for our company needs.5. Our project manager and implementation specialist, \[sensitive content hidden\], was beyond professional, knowledgeable, and helpful\!6. InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks. 7. The reporting functions are excellent.8. The ability to manage employee permissions is excellent. > > **Cons**: 1. It would be helpful if the Roles and Permissions had greater detailed descriptions as it can be difficult to identify what each permission allows or prevents.2. Some reports don't produce summary/raw data. However, most due and the reports in the system are excellent. ----- ### "Issues with Customer Service and Appointments" — 3.0/5 > **Nichole** | *09 May 2024* | Mental Health Care | Recommendation rating: 0.0/10 > > **Pros**: Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync. They did work on fixing many of the issues that InSync had, which was very promising and very nice. > > **Cons**: When we first moved to InSync, it was so easy to call someone for help, now there is a ticketing system and I've actually had four to five tickets that completely disappeared so I'd recreate them. A month or so later I received an email regarding the ticket. The tickets had been internal only with no warning for me, which caused me to create more tickets, more than likely bogging down their system, and leaving me feeling ignored. > > One of the things InSync had promised us on moving to them was the ability for patients to schedule their own appointment using the InSync dashboard. This was a lie, the patient can only request an appointment, and they can request any time slot even if the provider is not available at that time. This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting. All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this. At the moment we have to use Availity for appointments and pay to have staff move the appointments from Availity to InSync. ----- ### "Major Upgrade for our practice" — 5.0/5 > **David** | *29 November 2022* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: InSync is not an "out of the box" pre-formed software which forces your practice to mold itself to the way the software works. For a practice of our size, having developed our practices over many years, and yet still with room to refine our processes, InSync was perfect in that it let us truly shape how we wanted the software to work for us. However, it added absolutely critical functionality in key areas (crisp and clean patient portal, automation of many routine tasks- card charging, payment posting, even claim generating...), which was a major upgrade from our previous EHR. The charting functionality is endlessly customizable down to the font size and background color of the words "Date Signed" on the bottom of your custom patient form. Optional pre-built treatment planning as well as assessment questionnaires add to the utility of the program. > > **Cons**: Because the software is customized to your practice needs and workflow, it takes a long time to set up. Also, while there are hundreds of settings and options available for all aspects of the software, it can be a little overwhelming to learn. But once you get it, you notice the repeating patterns of how modules are set up, how searches and lists work, and the shortcuts you can generate really pay off. > > It took some initial spreadsheet development and some time devoted to "discovery" of our practice's needs and workflows, but once the team at InSync was assembled for us and we had our kickoff call, we've spent well over a hundred hours with \[SENSITIVE CONTENT\] and the rest of the group in video calls to set up, customize and learn the software, and then train our staff. Our trainer \[SENSITIVE CONTENT\] was excellent and so patient. Our project managers were extremely responsive and were able to connect us with the top technicians of the software when necessary. ----- ### "Increase anxiety while attempting to "make this system" applicable to a speech therapy practice." — 4.0/5 > **Lisa** | *09 August 2022* | Medical Practice | Recommendation rating: 2.0/10 > > **Pros**: Potential future functionality and ability to make some forms customizable after enhancements. > > **Cons**: Misleading advertisement of this system and the ability to configure for our specific needs. > > NOT GREAT but appears to getting better AFTER our GO LIVE date. Our current implementation specialist is fantastic and knowledgeable. He has gone above and beyond to help us out of a very detrimental situation for our practice. ----- Page: 1 / 17\ Next: [Next page](https://www.getapp.za.com/software/126507/insync-healthcare?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/126507/insync-healthcare) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data