InSync Healthcare Solutions

Cloud-based EMR and practice management software

4,5 /5 (153 reviews) Write a Review!

InSync Healthcare Solutions Overview

What is InSync Healthcare Solutions?

InSync is a cloud-based electronic medical records (EMR) and practice management platform which can be tailored to suit the needs of healthcare professionals within the behavioral health, substance abuse, OB/GYN, pediatric therapy, primary care, and physical therapy specialties. With the aim of enhancing patient care across all specialities and providing users with a customized solution, InSync can combine multiple modules and tools and configure the system based on user preferences.

The InSync EMR tool offers features such as custom note input, customizable templates, goal setting and tracking, intake forms, medication tracking, patient history tracking, treatment plan creation, and more. Features can be tailored to the specific practice or specialty such as antenatal flowsheets for OB/GYN practices, and visual progress tracking for physical therapists. InSync EMR also integrates fully with the practice management, revenue cycle management, and medical transcription tools in order to provide a fully integrated, cloud-based healthcare management system.

InSync Healthcare Solutions Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact InSync for pricing information.


InSync Healthcare Solutions Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

InSync practice management dashboard
InSync clinical dashboard
InSync real time updates and notifications
InSync Healthcare Solutions video InSync Healthcare Solutions screenshot: InSync practice management dashboard InSync Healthcare Solutions screenshot: InSync clinical dashboard InSync Healthcare Solutions screenshot: InSync real time updates and notifications

InSync Healthcare Solutions Reviews

InSync Healthcare Solutions Reviews

Overall rating
4,5
/
5
Excellent
110

Very good
31

Average
6

Poor
2

Terrible
4

Value for Money
4,4
Features
4,4
Ease of Use
4,4
Customer Support
4,7
92% recommended this app
Nick K.

InSync EMR Review

Our overall experience with this Insync so far has been really good. We really appreciate the support that has been given to us. I have a few overall concerns though:

-Things felt rushed. I felt like even though we had deadlines, we needed more time with implementation. the rep did not contribute to this. Just in general though, I felt rushed to decide on the contract originally, I felt rushed on picking a "go live date", and I felt rushed getting all the information prepared for the go live date (even when it was looking like we might not make it, the option of pushing it back a little was not on the table).

-The support team does the best the can to help us solve our problems and we love that. There is a language barrier though that makes understanding the material challenging. Including the Insync University tutorial videos.


Lindsay C.

Psychology and Counseling Center - Insync Review: Billing and Scheduling

While the beginning parts were rocky, overall, our office is very happy with the program. We have seen an improvement in workflow as well as in revenue.


Ima jean S.

Easing the outpatient mental health documentation and billing pain

Excellent customer service and responsiveness across all departments (including development changes that needed to be made quickly) were the drivers behind our exceptional experience. They made implementation as pleasant as possible.


Brittany E.

Highly disappointed in this product; if on the fence, look elsewhere

I was initially excited about this new system because of the capabilities that it was said to provide (i.e., customization to meet the needs of the clinic, streamline communication between 2 locations, departments and therapists, ability to complete daily notes quickly and easily, ability to keep up with progress reports and due dates, simple and intuitive user experience). However, from the first day it was a complete nightmare, greatly contributing to my decision to leave the practice and seek employment elsevisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
This system caused me to spend countless extra hours working at home and at the clinic just to troubleshoot. My efficiency and quality as a therapist was compromised; More focus and time was needed to deal with inSync, leaving very little time to plan effective treatment sessions and give clients what they need. In turn, this created dissatisfied clients.

How could it be improved?: The only way this system could improve is to not exist. I not only lost income and time, but I also decided to leave a great company solely due to this software.


Kelly K.

Outstanding Development and Implementation

The different stages I have been in with InSync has far exceeded my expectations. The team I have worked with from [SENSITIVE CONTENT HIDDEN] everyone has been not just patient and kind, but knowledgeable and helpful. The customer service alone would keep me with InSync, but the actual product is easy for all of our different types of workers from the more technologically hesitant to those who are more fluent in different EHRs. I was hesitant to change EHRs because I know how extensive the transition can be but I have to say it has gone much much better than I would have ever thought!


Nick K.
Industry: Hospital & Health Care
Company size: 11-50 Employees

InSync EMR Review

Used Daily for 1-5 months
Reviewed on 2019/08/06
Review Source: SoftwareAdvice

Our overall experience with this Insync so far has been really good. We really appreciate the support that has been given to us. I have a few overall concerns though:

-Things felt rushed. I felt like even though we had deadlines, we needed more time with implementation. the rep did not contribute to this. Just in general though, I felt rushed to decide on the contract originally, I felt rushed on picking a "go live date", and I felt rushed getting all the information prepared for the go live date (even when it was looking like we might not make it, the option of pushing it back a little was not on the table).

-The support team does the best the can to help us solve our problems and we love that. There is a language barrier though that makes understanding the material challenging. Including the Insync University tutorial videos.

Pros

The part of Insync that we like so far the most, is the patient portal and how simple the system is for patients to use. We also really like that we do not have to bill secondary claims out on paper by using Insync. This is way more efficient than what we were doing in the past. We also really like the central scheduler. It is way more friendly. The global schedule is simple, sleek, and clear.

Cons

This is a hard question for me to answer at this time because we have only been live for 3 months. So far what we like least is the billing section of the practice management portion. We haven't used the automated claim generator yet, and honestly we are nervous about it just because the migration from the old system to this was so messy that we are afraid if we do not go through everything by hand for a while, we will miss critical details that will effect claims going out "automatically."

Another thing that we really like, but also dislike is how deep this software goes. There is almost too much that can be done in Insync. It is such a big system that we feel that it is going to take us at least a year to really have a good grasp on what Insync is capable of.

Lastly, we really aren't a big fan of the way that the assessment is set up currently. We are moving things around and adjusting to see if we can disable parts we don't use, or add parts that speed up our process, but right now it is no simpler than the last EHR we used.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Lindsay C.
Industry: Mental Health Care
Company size: 2-10 Employees

Psychology and Counseling Center - Insync Review: Billing and Scheduling

Used Daily for 6-12 months
Reviewed on 2020/07/29
Review Source: SoftwareAdvice

While the beginning parts were rocky, overall, our office is very happy with the program. We have seen an improvement in workflow as well as in revenue.

Pros

The product makes workflow easy and provides accurate information for the user quickly and clearly. There are a lot of little things that Insync's product provides that make it easier to function.
Billing: Having a large billing team is wonderful. The billing team is able to get claims out quickly and properly.
Communication: The communication between IT, service, and billing department and the client is outstanding. It enables our office to troubleshoot small and large issues in a timely manner and creates a more smooth and profitable outcome for our business and providers.

Cons

The initial learning curve with the product was extremely difficult. We had great assistance from the onboarding team; however, due to all of the 'bells and whistles" it made it quite difficult to learn.
Eligibility: Our office pays for Eligibility which is great because it shows us real time if the patient's insurance is active. Unfortunately, benefits for mental health are not shown on this portal. It would be wonderful if our office and other mental health offices had access to this information as it would save hours of time for the office as we still have to verify benefits for new patients who come in and existing patients who have insurance changes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Ima jean S.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Easing the outpatient mental health documentation and billing pain

Used Daily for 1-5 months
Reviewed on 2020/10/05
Review Source: SoftwareAdvice

Excellent customer service and responsiveness across all departments (including development changes that needed to be made quickly) were the drivers behind our exceptional experience. They made implementation as pleasant as possible.

Pros

The fact that InSync is fully integrated including add on features such as telehealth, eprescribe, reminders, and scheduling allows staff at every level to work most efficiently and effectively.

Cons

Due to the nature of our complicated scheduling across sites and disciplines numerous adaptions to the standard workflow had to be made for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brittany E.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Highly disappointed in this product; if on the fence, look elsewhere

Used Daily for 6-12 months
Reviewed on 2020/01/17
Review Source: SoftwareAdvice

I was initially excited about this new system because of the capabilities that it was said to provide (i.e., customization to meet the needs of the clinic, streamline communication between 2 locations, departments and therapists, ability to complete daily notes quickly and easily, ability to keep up with progress reports and due dates, simple and intuitive user experience). However, from the first day it was a complete nightmare, greatly contributing to my decision to leave the practice and seek employment elsevisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
This system caused me to spend countless extra hours working at home and at the clinic just to troubleshoot. My efficiency and quality as a therapist was compromised; More focus and time was needed to deal with inSync, leaving very little time to plan effective treatment sessions and give clients what they need. In turn, this created dissatisfied clients.

How could it be improved?: The only way this system could improve is to not exist. I not only lost income and time, but I also decided to leave a great company solely due to this software.

Pros

Implementation team was kind and helpful when on site.

Cons

1. The system was always freezing up causing me to lose paperwork. If it didn’t freeze, sometimes it would take 30+ minutes to load the next page or save when working on things like evaluations.
2. The user interface is very complex to navigate and learn. Requiring countless hours of unpaid work.
3. As a supervisor, it was always difficult to review my assistants paperwork remotely. We eventually had to schedule extra time outside of our normal duties just to sit down and go over paperwork face to face.
4. Whenever there were updates, so many things would change, it was like learning the system all over again.
5. Patient files, names, contact info and important dates were very difficult to access causing many miscommunication between therapist and families. where.
6. Printed documentation was poorly formatted, further impacting my professional image as well as the clinic's

Rating breakdown

Ease of Use

Likelihood to recommend: 0.0/10

Kelly K.
Industry: Health, Wellness & Fitness
Company size: 51-200 Employees

Outstanding Development and Implementation

Used Daily for 1-5 months
Reviewed on 2020/08/05
Review Source: SoftwareAdvice

The different stages I have been in with InSync has far exceeded my expectations. The team I have worked with from [SENSITIVE CONTENT HIDDEN] everyone has been not just patient and kind, but knowledgeable and helpful. The customer service alone would keep me with InSync, but the actual product is easy for all of our different types of workers from the more technologically hesitant to those who are more fluent in different EHRs. I was hesitant to change EHRs because I know how extensive the transition can be but I have to say it has gone much much better than I would have ever thought!

Pros

I have had to change systems before just a few years ago and the development and implementation team we worked with for InSync was beyond phenomenal. Not just knowledgeable but really eager to make the system work for us instead of just getting it implemented. We had some big changes for our organization in the middle of it and the InSync team came to us with not just a ton of positivity but with solutions and suggestions to our concerns. Phenomenal team.

Cons

I am currently at a point where I am finding very little that I dislike about the program. There is always the minor hiccup here and there finding things we thought we created right but needing to adjust and that really just comes with any system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9/10
Based on 153 user ratings
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InSync Healthcare Solutions Pricing

InSync Healthcare Solutions Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact InSync for pricing information.

Contact InSync for pricing information.

Value for Money
4,4/5
Based on 153 user ratings
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InSync Healthcare Solutions Features

InSync Healthcare Solutions Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customizable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4,4/5
Based on 153 user ratings
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Categories

Additional information for InSync Healthcare Solutions

Additional information for InSync Healthcare Solutions

Key features of InSync Healthcare Solutions

  • Appointment Management
  • Archiving & Retention
  • Billing & Invoicing
  • Charting
  • Claims Management
  • Employee Management
  • Facility Scheduling
  • Inventory Management
  • Multi-Location
  • Order Entry
  • Self Service Portal

Benefits

Browser-based cloud: access anytime, anywhere
Fully integrated scheduling, billing, EMR, & patient portal
Easy to use and easy to learn
Configured to YOU
Compatible with any tablets, phones, laptops, desktops
Affordable monthly payments

InSync Healthcare Solutions FAQs

InSync Healthcare Solutions FAQs

Below are some frequently asked questions for InSync Healthcare Solutions.

Q. What type of pricing plans does InSync Healthcare Solutions offer?

InSync Healthcare Solutions offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact InSync for pricing information.

Q. What are the main features of InSync Healthcare Solutions?

InSync Healthcare Solutions offers the following features:

  • Appointment Management
  • Archiving & Retention
  • Billing & Invoicing
  • Charting
  • Claims Management
  • Employee Management
  • Facility Scheduling
  • Inventory Management
  • Multi-Location
  • Order Entry
  • Self Service Portal

Q. Who are the typical users of InSync Healthcare Solutions?

InSync Healthcare Solutions has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does InSync Healthcare Solutions support?

InSync Healthcare Solutions supports the following languages:

English

Q. What type of pricing plans does InSync Healthcare Solutions offer?

InSync Healthcare Solutions has the following pricing plans:

Subscription

Q. Does InSync Healthcare Solutions support mobile devices?

We do not have any information about what devices InSync Healthcare Solutions supports

Q. What other apps does InSync Healthcare Solutions integrate with?

InSync Healthcare Solutions integrates with the following applications:

Zoom

Q. What level of support does InSync Healthcare Solutions offer?

InSync Healthcare Solutions offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials