Aloha

Restaurant management and EPOS solution for businesses

4,3 /5 (53 reviews) Write a Review!

Aloha Overview

What is Aloha?

Aloha is a cloud-based electronic point of sale (EPOS) solution designed to help bars and restaurants manage the entire business lifecycle including reservations, seating plans, tableside services, staff rosters, payments, and more. The platform allows managers to create custom floor plans using real-time updates on waiting times and available seating capacity.

Aloha comes with a kitchen automation system, which enables users to handle table turns, order times, food quality, menu and recipe displays, and custom orders. Features include drill-down analysis, sales forecast, payroll data export, supplier communication, fraud prevention, automated recommendations, and more. The inventory management system provides barcode label scanning, which enables users to track stock levels, identify cost variances, and monitor missing items. Plus, the solution allows managers to organize personalized marketing campaigns with email and SMS invites, rewards, discounts, and gift cards across multiple locations.

Aloha includes a real-time reporting tool, which enables users to monitor customer feedback, inventory status, and social media mentions via real-time notifications. The platform also integrates with various credit card providers such as GlobalPayments, HSBC, Barclaycard, and Mastercard to facilitate credit and debit card processing.

Aloha Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Contact NFS Technology Group for pricing details


Aloha Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Aloha group maintenance
Aloha dashboard
Aloha item maintenance
Aloha video Aloha screenshot: Aloha group maintenance Aloha screenshot: Aloha dashboard Aloha screenshot: Aloha item maintenance

Aloha Reviews

Aloha Reviews

Overall rating
4,3
/
5
Excellent
27

Very good
19

Average
4

Poor
0

Terrible
3

Value for Money
3,6
Features
4
Ease of Use
4,3
Customer Support
3,6
87% recommended this app
Justyna K.

Like the table layout on the screen

For managers great tool to keep track of all the comps voids labor and etc.


Brian H.

Make your F&B ePOS work for you the easy way

Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.


Verified Reviewer

Aloha Review

Overall, Aloha is a very good software to use and recommend it to restaurants to use for their employers.


Elizabeth H.

Behind the times


Heather W.

Great POS!

I would say that of the point of sale systems I have run across, this is definitely one of my favorites. I find it easy to teach, and rare to come across problems.


Justyna K.
Industry: Food & Beverages
Company size: 10 000+ Employees

Like the table layout on the screen

Used Daily for 2+ years
Reviewed on 2020/03/18
Review Source: Capterra

For managers great tool to keep track of all the comps voids labor and etc.

Pros

So much easier than micros. Dummy proof for new servers. Easy for servers to navigate.

Cons

Credits cards system from time to time goes down. Customer service hard to reach in the timely manner.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brian H.
Industry: Higher Education
Company size: 10 000+ Employees

Make your F&B ePOS work for you the easy way

Used Daily for 2+ years
Reviewed on 2019/06/27
Review Source: Capterra

Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.

Pros

I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.

Cons

Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Restaurants
Company size: 11-50 Employees

Aloha Review

Used Weekly for 2+ years
Reviewed on 2020/09/23
Review Source: Capterra

Overall, Aloha is a very good software to use and recommend it to restaurants to use for their employers.

Pros

I use Aloha at the restaurant I work at; it is the computer system we use to send our orders to the kitchen. What I like most about this software is that it is very easy to use. The layout and color scheme is nice and not too outdated or overpowering.

Cons

There is one specific issue that comes to my mind from using Aloha that I liked least. When I was typing in an order one day and then sent it through to the kitchen, the kitchen was not able to receive the entire order of what I typed. It got cut off and I think that was due to typing in too much information. It may have also been because of the specific button I used. Regardless, this isn't a big issue and it's not like people are going to be typing in "novels" to send into the kitchen.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Elizabeth H.
Industry: Hospitality
Company size: 51-200 Employees

Behind the times

Used Daily for 2+ years
Reviewed on 2019/11/13
Review Source: Capterra

Pros

Aloha was great in the late 00's when it was the most advanced POS system around. It has detailed reporting and is widely known in the hospitality industry

Cons

It is not cloud based. Your computer goes down, god speed! The reports are clunky and hard to define if you want to drill down.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Heather W.
Industry: Food & Beverages
Company size: 501-1 000 Employees

Great POS!

Used Daily for 1+ year
Reviewed on 2020/10/06
Review Source: Capterra

I would say that of the point of sale systems I have run across, this is definitely one of my favorites. I find it easy to teach, and rare to come across problems.

Pros

This point of sale system is popular for a reason its clearly one of the best. Their customer service is great (if you ever have to contact them anyway), and deployment is easy because it's very user friendly. It takes virtually no time at all to get used to, and it runs smoothly and easily.

Cons

There not much to dislike, it's been great to use. I think pricing is pretty standard for the system, and it's been easy to use.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7,4/10
Based on 53 user ratings
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Aloha Pricing

Aloha Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Contact NFS Technology Group for pricing details

Contact NFS Technology Group for pricing details

Value for Money
3,6/5
Based on 53 user ratings
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Aloha Features

Aloha Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4/5
Based on 53 user ratings
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Categories

Additional information for Aloha

Additional information for Aloha

Key features of Aloha

  • Billing & Invoicing
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Order Management
  • Reservations Management

Aloha FAQs

Aloha FAQs

Below are some frequently asked questions for Aloha.

Q. What type of pricing plans does Aloha offer?

Aloha offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Contact NFS Technology Group for pricing details

Q. What are the main features of Aloha?

Aloha offers the following features:

  • Billing & Invoicing
  • Employee Management
  • Inventory Management
  • Loyalty Program
  • Mobile Access
  • Order Management
  • Reservations Management

Q. Who are the typical users of Aloha?

Aloha has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Aloha support?

Aloha supports the following languages:

English

Q. What type of pricing plans does Aloha offer?

Aloha has the following pricing plans:

Subscription

Q. Does Aloha support mobile devices?

We do not have any information about what devices Aloha supports

Q. What other apps does Aloha integrate with?

Aloha integrates with the following applications:

Horeko, PeopleVine, SevenRooms

Q. What level of support does Aloha offer?

Aloha offers the following support options:

Phone Support, Online Support