Aloha EPOS

Restaurant management and EPOS solution for businesses

About Aloha EPOS

Aloha is a cloud-based electronic point of sale (EPOS) solution designed to help bars and restaurants manage the entire business lifecycle including reservations, seating plans, tableside services, staff rosters, payments, and more. The platform allows managers to create custom floor plans using real-time updates on waiting times and available seating capacity.

Aloha comes with a kitchen automation system, which enables users to handle table turns, order times, food quality, menu and recipe displays, and custom orders. Features include drill-down analysis, sales forecast, payroll data export, supplier communication, fraud prevention, automated recommendations, and more. The inventory management system provides barcode label scanning, which enables users to track stock levels, identify cost variances, and monitor missing items. Plus, the solution allows managers to organize personalized marketing campaigns with email and SMS invites, rewards, discounts, and gift cards across multiple locations.

Aloha includes a real-time reporting tool, which enables users to monitor customer feedback, inventory status, and social media mentions via real-time notifications. The platform also integrates with various credit card providers such as GlobalPayments, HSBC, Barclaycard, and Mastercard to facilitate credit and debit card processing.

Devices

Business size

S M L

Markets

United States

Supported Languages

English

Images

Aloha group maintenance
Aloha dashboard
Aloha item maintenance
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Aloha EPOS video
Aloha EPOS screenshot: Aloha group maintenance Aloha EPOS screenshot: Aloha dashboard Aloha EPOS screenshot: Aloha item maintenance

Features

Total features of Aloha EPOS: 60

  • API
  • Accounting Integration
  • Activity Dashboard
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Billing Rate Management
  • Built-in Accounting
  • Cash Management
  • Communication Management
  • Cost Tracking
  • Credit Card Management
  • Credit Card Processing
  • Customer Management
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • Forecasting
  • Fraud Detection
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Replenishment
  • Inventory Tracking
  • Kitchen / Menu Management
  • Labor Cost Calculator
  • Loyalty Program
  • Mobile Access
  • Multi-Channel Marketing
  • Multi-Location
  • Online Ordering
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Production Management
  • Purchase Order Management
  • Real Time Reporting
  • Real-time Updates
  • Recipe Management
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • SMS Marketing Managment
  • Sales Forecasting
  • Sales Reports
  • Separate Checks
  • Social Promotion
  • Split Checks
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Supplier Management
  • Table Management
  • Tips Management
  • Wait List Management
  • eCommerce Management

Alternatives

GoFrugal

4,4
#1 Alternative to Aloha EPOS
GOFRUGAL offers retail, restaurant, distribution and Enterprise businesses a range of ERP and Point of Sale (POS)...

Odoo

4,2
#2 Alternative to Aloha EPOS
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Lightspeed Retail

4,2
#3 Alternative to Aloha EPOS
Lightspeed Retail is a complete point of sale (POS) & inventory management tool that simplifies time-consuming tasks...

NCR Aloha

3,7
#4 Alternative to Aloha EPOS
NCR Aloha is a cloud-enabled restaurant management and point-of-sale (POS) platform that helps restaurants focus on...

Reviews

Overall rating

4,2 /5
(56)
Value for Money
3,6/5
Features
3,9/5
Ease of Use
4,2/5
Customer Support
3,6/5

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Showing 5 reviews of 56
Justyna K.
Overall rating
  • Industry: Food & Beverages
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Like the table layout on the screen

Reviewed on 2020/03/18

For managers great tool to keep track of all the comps voids labor and etc.

For managers great tool to keep track of all the comps voids labor and etc.

Pros

So much easier than micros. Dummy proof for new servers. Easy for servers to navigate.

Cons

Credits cards system from time to time goes down. Customer service hard to reach in the timely manner.

Brian H.
Overall rating
  • Industry: Higher Education
  • Company size: 10 000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Make your F&B ePOS work for you the easy way

Reviewed on 2019/06/27

Put it this way: when I would go to interview here and there for management positions in...

Put it this way: when I would go to interview here and there for management positions in restaurants, one of the first things I'd do is steal a quick glance around to see what ePOS was in use. When I would see Aloha, it was an immediate sense of relief. They are just so easy to learn and use. So much so that I dare say it will still help you save money even if you are replacing an old, paid-off system that did get the job done (kind of). For example, I cannot tell you how many nights I have spent, exhausted after a crazy shift with a arbitrary ePOS and a crying server or bartender because their checkout got butchered by some mistake, then the attempted "fix" didn't have the intended effect, then the fix to fix the fix went haywire - that won't happen anymore. Aloha will simply the process for your staff = reduced training hours, far fewer incorrect orders sent to the kitchen, less servers running to the expo to rattle off what they "actually meant" when they tried to use archaic codes to modify an item, less food coming back to the kitchen because it isn't right, easy checkout that does fabulous things like letting an admin level user undo things like erroneously split tables or incorrect payments assigned to incorrect seat numbers, and I haven't even gotten to it's back-of-the-house superiority. You can get any report generated to show you just about any piece of information you would like about your business, as the system is easily customizable for your needs.

Pros

I have worked in restaurant management across the world, and have encountered various ePOS systems that do the job but that's about it. Aloha is not one of those. You could quit literally sit someone down in front of it and in 5 minutes they'll know the basics, 10 minutes they will be able to enter more complex orders and complex checkouts (e.g. split checks, etc.), and in 30 minutes they could be capable of programming your entire business into it from scratch and running any report you could want. A la iPhone. It really is that simple to use.

Cons

Like any computer, terminals can sometimes get glitchy and must be rebooted, but impatient folk servers and managers alike may start thumping on the screen with their pens, fingernails, etc, and after awhile it will take a toll on the touchscreen. But I've experienced this in $10mln/yr volume restaurants when they are under heavy use, not $2mln/yr volume businesses.

Verified Reviewer
Overall rating
  • Industry: Restaurants
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Should Have Stayed in Hardware - Not Good Software

Reviewed on 2021/03/25

I am frustrated with this software more often that I am not. It has taken about a year for me to...

I am frustrated with this software more often that I am not. It has taken about a year for me to figure out all the workarounds to get the information I need. The language on the brand side is not clear, the functionality is antiquated, and NCR should have stuck with just making cash registers. Software is not their game.

Pros

The thing I like most is that it does integrate across most restaurant functions - it covers loyalty, POS, has build-ins for inventory, etc. And the POS terminals are great. But the software does not have much going for it.

Cons

This software looks like it was built super well for the early 10's and hasn't been updated since. When I was onboarded, I watched videos that were made in 2012 and the look/feel of the functionality hadn't changed at all. Almost 10 years after being built, it hadn't made any UX updates.
The loyalty program, though it says it has the ability to segment, does not. You must pull a report that shows every single one of your Guest Loyalty members, then in your own Excel sheet, filter by location, then filter by when they were last in the restaurant, then filter by the information you're actually looking for.
There is no easy way to pull any of this Marketing information.

Alessa L.
Overall rating
  • Industry: Restaurants
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

highly recommended!

Reviewed on 2020/12/20

i personally have worked with aloha for years in the restaurant industry & it hasn't failed me yet....

i personally have worked with aloha for years in the restaurant industry & it hasn't failed me yet. can easily switch through many settings very fast. multitasking made efficiently! splits checks and turns on and off whatever inventory can be used or not through custom settings. many more features once you get working with it !

Pros

straight forward interface, fast settings, fast action buttons and shortcuts. Making team member cards and adjusting features on a custom level is an amazing pro definitely.

Cons

glitches, unexpected reset, some screen freezing .

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Great features, Difficult Access

Reviewed on 2019/02/15

My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew...

My restaurant first opened using the RPower POS system. It worked well for a while, but as we grew busier it became apparent that modifications, and edits to orders were taking much too long, and felt very clunky. I think that Aloha gives servers the ability to streamline their orders and as they become more comfortable with the system they can become quite speedy. Overall Aloha is the best POS system that I have used so far, but nothing is perfect.

Pros

I believe that Aloha gives the user more abilities in the front of the house than most POS systems I have used. The ability to highlight multiple items at once and duplicate/delete is a great feature not found in other systems. I also enjoy the overall lay out of the buttons, as far as having space between each button (which makes it easier for touch screen use), and the ability to add as many different sub menus at desired.

Cons

I wish that there was a way to customize the color of the buttons. When this system is implemented in busy restaurants (which is my experience with it) color coding different things such as ingredient/sauces/allergies could make the adjustment period for new servers much quicker, and cut down on the amount of time spent searching for certain things in the menus. I also feel like the strength of Aloha is in its day to day use. When using the master computer to try and revamp, or set up new menu items in the office the process is far from intuitive, and takes a long time to become proficient in. Maybe if there was a 'helpful hints' type feature for new user that would be a great addition.

Showing 5 reviews of 56 Read all reviews

Aloha EPOS FAQs

Below are some frequently asked questions for Aloha EPOS.

Aloha EPOS offers the following pricing plans:

  • Starting from:
  • Pricing model: One Time License
  • Free Trial: Not Available

Contact NFS Technology Group for pricing details

We do not have any information about Aloha EPOS features

Aloha EPOS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Aloha EPOS supports the following languages:

English

Aloha EPOS supports the following devices:

We do not have any information about what integrations Aloha EPOS has

Aloha EPOS offers the following support options:

Email/Help Desk, Phone Support, 24/7 (Live rep)

Related categories

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