About FLG

FLG is a cloud-based CRM system, which assists businesses with lead management & process automation. Key features include multi-channel customer contact, appointment scheduling, automated workflows, marketing automation, integrations, bulk data imports & updates, compliance management, & reporting.

The FLG platform enables marketing teams to capture leads via phones, SMS, emails, social media, and chatbots. It allows administrators to set up auto-responders for managing customer enquiries and allocate leads to team members for follow-up. Users can create automated workflows to manage processes for booking appointments with customers, sending messages throughout the customer journey, onboarding new customers, and nurturing unresponsive leads. Plus, the solution comes with a centralised dashboard which allows managers to monitor email, SMS, and postal marketing campaigns.

FLG integrates with third-party applications, such as Buffer, MailChimp, FreshBooks, QuickBooks, G Suite, Microsoft 365, and more. Team members can generate funnel reports and view metrics for sales within date ranges, as well as export reports in formats including pivot tables, area, line, and pie charts.

Key benefits of FLG

- Manage 100,000s of leads with FLG's robust CRM platform
- Automate and control business processes with FLG's intelligent workflows
- Automate your sales process with FLG's flexible platform - no need to change your existing process!
- Manage compliance with FLG's built-in templates and guided call scripts
- Automate customer touchpoints with FLG's personalised follow-up sequences

Devices

Business size

S M L

Markets

United Kingdom

Supported Languages

English

Images

FLG user activity dashboard
FLG lead list view
FLG lead summary view
FLG call notes and recordings
FLG personalised email templates
FLG example workflow
View 7 more
FLG video
FLG screenshot: FLG user activity dashboard FLG screenshot: FLG lead list view FLG screenshot: FLG lead summary view FLG screenshot: FLG call notes and recordings FLG screenshot: FLG personalised email templates FLG screenshot: FLG example workflow

Features

Total features of FLG: 70

  • API
  • Account Alerts
  • Activity Dashboard
  • Activity Tracking
  • Appointment Management
  • Audit Trail
  • Auto-Responders
  • Automatic Lead Distribution
  • Batch Processing
  • Calendar Sync
  • Calendar/Reminder System
  • Call Management
  • Call Routing
  • Call Scripting
  • Campaign Analytics
  • Campaign Management
  • Cataloging/Categorization
  • Channel Management
  • Commission Management
  • Compliance Management
  • Conditional Logic
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Customer Database
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Response Control
  • Field Sales Management
  • Forms Management
  • Interaction Tracking
  • Lead Capture
  • Lead Distribution
  • Lead Management
  • Lead Nurturing
  • Lead Segmentation
  • Marketing Automation
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Opportunity Management
  • Performance Metrics
  • Proposal Generation
  • Quotes/Estimates
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting/Analytics
  • Routing
  • Rules-Based Workflow
  • Sales Automation
  • Scheduled / Automated Reports
  • Search/Filter
  • Secure Data Storage
  • Segmentation
  • Shared Contacts
  • Source Tracking
  • Task Management
  • Task Progress Tracking
  • Team Assignments
  • Territory Management
  • Third Party Integrations
  • Web-based Deployment
  • Workflow Management

Alternatives

Zoho CRM

4,2
#1 Alternative to FLG
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Salesforce Sales Cloud

4,4
#2 Alternative to FLG
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

HarmonyPSA

4,5
#3 Alternative to FLG
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed...

monday.com

4,6
#4 Alternative to FLG
monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and...

Reviews

Overall rating

4,9 /5
(39)
Value for Money
4,8/5
Features
4,6/5
Ease of Use
4,7/5
Customer Support
4,9/5

Already have FLG?

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Write a Review!
Showing 5 reviews of 39
Amy M.
Overall rating
  • Industry: Retail
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

FLG Review Oct 2019

Reviewed on 2019/10/10

Pros

FLG is transparent. All the key features are easy to find and where they are makes sense. There are no long windy roads of 'clicks' you have to go through to find what you are looking for. The next thing you need to do/look at are either 1 or possibly 2 clicks away.
Despite having the premium customer service to hand when necessary (which were super helpful always), the templates themselves were easy to create and edit - the 'insert template variables' boxes making coding easy for anyone.
Mike and the development team have been great with the release of Appointments - really listening to our feedback and making adjustments thereon. The Appointments feature as a whole, with its integration with Google calendar, has made a huge difference in efficiency, legibility and in turn easier for everyone in the company to book appointments for others. It's a lot easier for people to open other people's diaries and see where they are in comparison with the person on the phone - a great help in the improvement of efficiency. As well as being able to then transfer the appointment data into an email to automatically send out to the customer - amazing!!

Cons

I have to say there is no feature I particularly dislike within FLG. What would be helpful on the home screen, when emailed, is to send a reply and be taken to the associated lead, to follow up the email by booking an appointment/setting a task etc. It would also be handy to keep a history of messages somewhere rather than them disappearing completely. And I must admit to not being a fan of the FLG calendar. But, like I said, nothing that is actually a real issue.

Response from FLG Business Technology

Thanks for the feedback Amy - we're thrilled to hear you're getting so much value from the platform and our support service, in particular the Appointments feature.

Thank you for your suggestions - I've passed these on to the product team.

Lauren Shaw

Chris J.
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

This is AMAZING software for keeping track of and managing Clients through a Sales Journey

Reviewed on 2019/07/01

We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our...

We started using FLG around 4.5 years ago when we were searching for a CRM tool to manage our interactions with Customers. We very quickly realised that a typical CRM solution would be too generic for our needs. We stumbled across FLG and have a very interesting conversation about their product and the way it was pretty much a very open platform for managing Leads/Customers through a Journey. We were instantly hooked. The tool is used all day every day by all Office Staff, we extensively use the API to link the software to all other products used across our business. We are extremely happy with the very latest release strategy which feels like new features and functions are added on a pretty much weekly basis. The support team are amazing and we feel very happy as a Customer of such a progressive platform.

Pros

- Ease of use, works straight from the moment you login.
- Highly, Highly adaptable to practically any business process no matter how basic of intricate
- Very easy to learn and get to grips with
- The automation is second to none and highly extendable through the API
- Brilliantly supported through the wonderful telephone support team
- Always improving, every week there is some new update and its all driven from a Customer perspective

Cons

Nothing, we cannot speak highly enough of the product, the team and the support we have recieved.

Response from FLG Business Technology

Wow! Chris, thank you so much for the glowing review! We're delighted to hear the platform's automation functionality and integration options work so well for your business, and that you receive excellent support from our team.

Lauren Shaw

Conor J.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great system when you get used to it (can be complicated but the customer support makes up for...

Reviewed on 2020/10/23

Great experience so far and I have to give [SENSITIVE CONTENT HIDDEN] praise for all the help he's...

Great experience so far and I have to give [SENSITIVE CONTENT HIDDEN] praise for all the help he's given us.

Pros

That the support team is usually available to help with any issues. These issues usually resolved very quickly.

Cons

There are limitations when it comes to assigning leads and setting limits amongst users.

Response from FLG Business Technology

Thank you for the review Conor - it's much appreciated. We are pleased to hear you have received great support. Please continue to reach out to us anytime you need assistance.

Brandon S.
Overall rating
  • Industry: Insurance
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very Powerful system with outstanding service

Reviewed on 2020/12/28

Looking for a crm and automation integration for my website was hard. I tried a few systems and...

Looking for a crm and automation integration for my website was hard. I tried a few systems and ideas, but FLG was a no brainer when it came to making a decision. This decision was primarily made because of [SENSITIVE CONTENT HIDDEN] with his incredible customer support and outstanding help willing to answer any question and provide me with 5 start assistance.

Pros

This system has been impeccable to expanding my business without the need of adding more man hours and time behind the desk. The CRM is extremely powerful and allows for efficient automation that can be programed to "pretty much" any request.

The software also allows me to migrate other methods over to which I use to pay other third parties for.

Cons

the software does take a why to get your head around and what is capable. But don't let this stop you as the customer support is 5 star.

Response from FLG Business Technology

Thank you very much for the great review Brandon! We're very proud of the excellent service we provide, and we're delighted to hear you and your business have found it so beneficial. Thank you for your business.

Jonathan R.
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Flexible & Great Value

Reviewed on 2019/11/19

Great. Love the support, from good old Lancashire accents, help is very good and they took time to...

Great. Love the support, from good old Lancashire accents, help is very good and they took time to understand what I was doing and provided good advice to get things working as I wanted.

Pros

The fact I don't have to pay a developer to implement an idea. Once you have understood how the processes work, you can roll out automatic functions very easily, within minutes, allowing one person to automate boring manual processes.

Cons

Looks awful on my iPhone, hard to read on small screens

Response from FLG Business Technology

Thanks for the great review Jonathan, fantastic to hear that FLG works so well for your lead generation business and that you received the support and advice you needed to set things up correctly.

Lauren Shaw - Marketing Manager

Showing 5 reviews of 39 Read all reviews

FLG FAQs

Below are some frequently asked questions for FLG.

FLG offers the following pricing plans:

  • Starting from: £75,00/month
  • Pricing model: Subscription
  • Free Trial: Available

- Plus plan costs £75 per month for up to 5 users (additional user £15/month) - XL plan costs £125 per month for up to 5 users (additional user £25/month) - Concierge plam costs £250 per month for up to 5 users (additional user £50/month)

We do not have any information about FLG features

FLG has the following typical customers:

2-10, 11-50, 51-200, 201-500

FLG supports the following languages:

English

FLG supports the following devices:

FLG integrates with the following applications:

Aircall, Buffer, CircleLoop, Dropbox Business, Formstack Forms, FreshBooks, LeadsBridge, Mailchimp, QuickBooks Online Advanced, VICIdial, Zapier, Zoho CRM

FLG offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

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