RoverPass

About RoverPass
RoverPass is the premier cloud-based software designed specifically for RV parks and campgrounds, providing a comprehensive and intuitive solution to streamline operations and boost revenue. As an all-in-one Central Reservation System, RoverPass enables seamless management of online, phone, and in-person bookings with real-time tracking of availability, dynamic pricing, and advanced reporting features. Built with the modern campground operator in mind, RoverPass combines robust functionality with ease of use, making it the preferred choice for tech-savvy operators looking to enhance efficiency and deliver exceptional guest experiences.
Real-Time Availability Tracking: Instantly view and manage your site's availability across all booking channels with a dynamic, color-coded dashboard. RoverPass ensures that your inventory is always up to date, preventing double bookings and optimizing occupancy rates. The real-time updates allow you to respond quickly to booking requests, making it easier to fill vacant spots and maximize your revenue.
Dynamic Pricing: Boost your earnings with RoverPass's flexible pricing engine, which allows you to set rates that adjust automatically based on occupancy, seasonality, or specific demand triggers. Whether you're managing peak season rates or offering discounts during off-peak periods, RoverPass empowers you to implement pricing strategies that align with your business goals, ensuring you always capture the maximum value from each booking.
Integrated Point of Sale (PoS): RoverPass’s PoS system integrates seamlessly with your reservation management, allowing you to track and manage on-site sales such as retail items, food and beverages, or rental equipment. This integration keeps your inventory and financial data synchronized, providing a complete view of your operations. The PoS system is designed for ease of use, ensuring quick transactions and happy guests, while detailed sales reports help you make informed business decisions.
Advanced Guest Management: Enhance your guest services with RoverPass's comprehensive guest management tools. Track guest preferences, visit history, and communication records to offer personalized experiences that drive repeat business. From pre-arrival communications to post-stay follow-ups, RoverPass keeps all guest interactions in one place, making it easy to provide the level of service that turns first-time visitors into loyal customers.
Customizable Interactive Site Maps: Create and share interactive maps of your campground with RoverPass’s mapping tool, giving guests a visual overview of your site layout. This feature allows guests to choose their preferred spots based on location, amenities, or proximity to other attractions, improving their booking experience. For operators, these maps provide a clear view of occupancy and availability, making it easier to manage site assignments and logistics.
Comprehensive Reporting and Analytics: Make data-driven decisions with RoverPass’s robust reporting and analytics tools. Generate detailed reports on bookings, revenue, occupancy, and more, allowing you to identify trends, forecast demand, and optimize your operations. The reporting tools are fully customizable, so you can focus on the metrics that matter most to your business. Whether you need a high-level overview or in-depth analysis, RoverPass provides the insights you need to drive growth.
Third-Party Integrations: Expand the capabilities of your reservation system with a wide range of third-party integrations available through RoverPass. Connect with popular payment processors to streamline transactions, link with email marketing platforms to engage your guests, and integrate with accounting software to keep your finances in order. RoverPass also supports integrations with CRM systems, ensuring that all aspects of your business are connected and operating smoothly.
Customer Support: RoverPass is backed by a dedicated customer support team available to assist you.
Key benefits of RoverPass
Real-Time Availability Tracking: Monitor and manage your site's bookings with a color-coded dashboard that updates availability instantly across all channels.
Dynamic Pricing: Maximize revenue with flexible pricing strategies that adjust automatically based on occupancy, season, or demand.
Integrated Point of Sale: Seamlessly link your on-site sales with reservation management, keeping inventory and sales data in sync for accurate reporting.
Advanced Guest Management: Track guest preferences, history, and communications to deliver personalized experiences and increase repeat visits.
Third-Party Integrations: Enhance your system's capabilities with integrations like payment processing, email marketing, and interactive site maps, all in one platform.
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Reviews
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- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Camp Manager
Reviewed on 2025/02/13
Overall we have been super happy with RoverPass. They are always happy to help with something I can...
Overall we have been super happy with RoverPass. They are always happy to help with something I can not figure out, and they listen to our needs.
Pros
RoverPass has given us an online presence making it easier for our campers to find us.
Cons
We are a city-owned RV park and there have been some features that we need that RoverPass does not offer.
Response from RoverPass
We’re thrilled to hear that RoverPass has helped boost your online presence and make it easier for campers to find your park! Our team is always happy to assist, and we truly value your feedback.
We understand that as a city-owned RV park, you may have unique needs, and we’re always looking for ways to improve our platform. If there are specific features that would better support your operations, we’d love to hear more! Please don’t hesitate to reach out so we can explore potential solutions together.
- Industry: Recreational Facilities & Services
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Flying Horse RV Park
Reviewed on 2024/09/18
Overall experience has been great. Customer service is always awesome.
Overall experience has been great. Customer service is always awesome.
Pros
So far it’s been easy to navigate and easy to use.
Cons
Some of the things I can’t do in my own. And I have no choice than to get with customer service.
Alternatives Considered
CampspotReasons for Switching to RoverPass
I was convinced after the demo. [sensitive content hidden] was the one that helped me all the way.Response from RoverPass
Thank you so much for taking the time to leave a review of RoverPass! We’re thrilled to hear that you find the platform easy to navigate and that your overall experience has been great.
We also appreciate your feedback about needing to reach out to customer service for certain tasks. Our goal is to continuously improve the platform and empower users to manage more processes on their own. Your insights help us understand where we can make improvements, and we're always working on updates that enhance user autonomy.
That being said, we’re delighted to hear that our Customer Service Team has consistently provided awesome support when needed. We'll be sure to share your kind words with the team.
We’re proud to support your business at Flying Horse RV Park and look forward to continuing to help you streamline your operations and serve your guests!
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Poor service and inferior product
Reviewed on 2024/01/31
Pros
It’s online and includes store inventory.
Cons
No customer service, limited capabilities, you will have to manually enter credit card numbers FOR EVERY SINGLE TRANSACTION!! staff wastes more time manually entering guest info and entering credit card numbers. There’s no way to provide employee discounts or enter deposits. They will charge you for monthly reports. There is no phone number for customer service.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Happy Customers
Reviewed on 2024/12/10
Now that we have trained and used it a couple of months, we are happy with it. The initial start up...
Now that we have trained and used it a couple of months, we are happy with it. The initial start up was a little frustrating, as there seem to be too many steps for certain things we need to do within the system. IE: the setup of a long-term reservation that is not arriving on the 1st of a month, we have start the reservation for the 1st of the next month, then change the arrival date to the correct one.
Pros
-The ease of collecting payments through an online portal.
-The customer service is top notch. Any issue we've had was addressed and fixed promptly.
Cons
-We need to accept split payments, as some customers pay partial payments or with more than 1 type of payment. (For example, a current guest has paid us a partial of his due amount, but still owes a balance. We cannot put his payment in the system and that throws our reports off.)
-The payment transfer and payout schedules are confusing and difficult.
Reasons for Choosing RoverPass
We needed to have a cloud based reservation system that allowed online reservations, invoicing, and payments.Reasons for Switching to RoverPass
There were some others we considered, but roverpass seemed to be the best fit for our needs.Response from RoverPass
Thank you for sharing your feedback! We’re glad you find our customer service and payment portal helpful.
We appreciate your suggestions on split payments and payment schedules—these are valuable insights, and we’re exploring ways to improve flexibility in these areas. Regarding the initial setup and long-term reservations, we’ll use your feedback to make our system more intuitive.
Thank you for choosing RoverPass as the best fit for your needs. We’re here to support you and ensure our platform continues to meet your expectations!
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Give Roverpass a shot!
Reviewed on 2021/08/04
I would 100% recommend using RoverPass for your booking needs.
I would 100% recommend using RoverPass for your booking needs.
Pros
I love working with RoverPass. Their customer service is outstanding and the software itself is very user friendly.
Cons
There are a few things that I would love to see and a few that I will not mention because I know that they are in the works. I would like to see the option to use promo codes available and I would also love for customers to be able to book multiple campsites in one transaction.
RoverPass FAQs
Below are some frequently asked questions for RoverPass.Q. What type of pricing plans does RoverPass offer?
RoverPass offers the following pricing plans:
- Starting from: US$3.50/month
- Pricing model: Subscription
- Free Trial: Available
RoverPass makes pricing easy with $2 per reservation and $2 per reoccurring invoice. Some additional processing fees apply based on the needs of the campground.
Q. Who are the typical users of RoverPass?
RoverPass has the following typical customers:
2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does RoverPass support?
RoverPass supports the following languages:
English, Spanish
Q. Does RoverPass support mobile devices?
RoverPass supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does RoverPass integrate with?
RoverPass integrates with the following applications:
QuickBooks Online, Zapier
Q. What level of support does RoverPass offer?
RoverPass offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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